Find Best Customer Service Jobs – Auto Apply & Boost Your Career
We've scanned millions of jobs. Simply select your favorites, and we can fill out the applications for you.
KentroWest Haven, CT
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Location: West Haven VA Medical Center Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements outlined in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-JG1
Posted 5 days ago
NoGigiddyPhoenix, AZ
Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if you have: A strong desire to provide excellent customer service. Excellent communication and interpersonal skills. The ability to prioritize tasks and work independently. Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
Posted 30+ days ago
St. Joe County Public LibrarySouth Bend, IN
Pay: Hiring Range: $2,657.60 - $3,255.60 Biweekly Pay Range: $2,657.60 - $3,853.60 Biweekly About the Job: The Customer Service Senior Manager creates and implements the standards of service for the entire St. Joe County Public Library system, ensuring all library patrons receive the highest level of service. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to diversity, equity, and inclusion, the Customer Service Senior Manager will: Manage operations relating to patron accounts, home delivery services, readers’ advisory, and merchandising at the Main Library, as well as some selected system wide responsibilities in these areas. Manage employees and volunteers in the Customer Service Department. Hire, train, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance. Create system wide expectations for high quality Customer Services experiences. Develop evaluations, goals, and performance metrics to ensure quality assistance. In collaboration with the Staff Development Coordinator, develop, maintain and oversee training for staff throughout the system on Customer Service responsibilities. Monitor trends in circulation services, library technologies, Readers’ Advisory services, and recommend policy changes as needed. Direct the implementation of experiences and tours at Main Library. Conduct regular meetings of staff working with patron accounts throughout the library system. Participate in library initiatives, projects and teams as well as professional organizations and conference attendance. Perform other duties as assigned. Requirements Education and Experience: * ALA (American Library Association) accredited MLS (Master’s of Library Science degree) and valid State of Indiana Librarian Certification, Level 2 obtained within 3 years, as a condition of employment. Minimum 3 or more years of public library experience. Minimum 2 years supervisory experience. Hours: * * * Full time, 40 hour workweek. Evening and weekend work as required. Requirements: * Strong public service orientation. Knowledge and experience with technology, including integrated library systems as well as personal computers and mobile devices. Knowledge of library materials and services appropriate for a variety of patrons. Excellent verbal and written communication skills, as well as strong organizational skills. Continuing professional development. Ability to :* Supervise, coach, mentor, and empower staff. Plan, prioritize and delegate. Make decisions and work independently and interdependently. Accept and manage change. Maintain composure and overcome stress in any situation. Identify efficiencies and implement improvements in workflow. Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner. Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor. Problem solve in a professional manner with Library patrons, co-workers, and Leadership. Maintain patron and staff confidentiality. Take charge in emergency situations. Stay abreast of changes in literary formats, technology, and library trends . Manage confidential information appropriately. Understand and endorse the St. Joseph County Public Library’s policies and procedures. Benefits Medical, Dental, and Vision Health Plans Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service) Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans Flexible Spending Account (FSA) Employer Sponsored Life/AD&D and Long Term Disability Insurance Employee Assistance Program Tuition Reimbursement 208.4 Vacation Hours (26 days) annually 80 Sick Hours (10 days) annually 10 Paid Holidays
Posted 3 days ago
NoGigiddyAustin, TX
Now Hiring: Remote Client Service Representative - Start at $19/hr, No Degree Necessary Are you naturally inclined to assist and connect with others? We're seeking proactive and compassionate individuals to join our remote client service team. In this role, you'll support a diverse clientele, ensuring all interactions are handled with care and professionalism, right from your own home. Key Responsibilities: Address and resolve customer inquiries swiftly and compassionately Manage customer issues with a solution-oriented approach Communicate clearly and effectively, maintaining professionalism in all interactions Demonstrate a consistently empathetic and supportive attitude Who We're Looking For: Individuals with a passion for and dedication to superb customer service Strong communicators with excellent interpersonal skills Self-starters who can prioritize tasks and navigate challenges independently Tech-savvy with proficiency in various software and digital tools Why Join Us? Benefit from the flexibility to work anywhere with a remote setup Enjoy a flexible schedule that fits around your life commitments Earn a competitive wage starting at $19 per hour, with the potential for growth Develop professionally in a nurturing environment that fosters skills enhancement Interested? Apply Now! Additional Information: No prior experience or formal education is required. Applicants must ensure they have a quiet, distraction-free workspace and a reliable internet connection. All candidates are subject to a background check. We are proud to be an equal opportunity employer, valuing diversity and inclusivity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
Posted 30+ days ago
Universal Energy SolutionsPittsburgh, PA
Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service and Sales Representative to become a part of our team in Pittsburgh, PA. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Pittsburgh area, ensuring their needs are met with outstanding service. We’re looking for energetic, goal-driven individuals to join our team as Customer Service & Sales Representatives! This is a great opportunity for anyone eager to grow in a fast-paced environment where your communication skills and sales drive can truly shine. In this role, you’ll handle customer inquiries while identifying opportunities to promote products and services, build client relationships, and close sales. You’ll receive hands-on paid training, weekly pay, and full support from a team that wants to see you succeed. Requirements Experience in customer service is advantageous, although it is not a prerequisite We place a high value on exceptional communication and interpersonal skills Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial Knowledge of the energy sector would be a valuable asset Applicants should be adept at multitasking and excel in a fast-paced environment A willingness to work flexible hours, including evenings and weekends, is greatly appreciated A high school diploma or equivalent is mandatory Benefits Paid training Rapid advancement opportunities Professional sales training curriculum Weekly Pay
Posted 1 week ago
ParallelleNew York, NY
$25 - $30 / hour
Who We Are Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth. About the Role We’re looking for a Customer Service Representative to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You’ll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive. Requirements A Typical Day May Include Responding to customer inquiries via email using a ticketing system Managing customer service tickets from intake through resolution Assisting customers with returns and exchanges, including size or product questions Using internal tools to accurately document, update, and close tickets Applying sound judgment to resolve issues without unnecessary escalation Flagging recurring issues or patterns that may impact the customer experience Role Progression Within 1 month, you’ll be trained on Parallel’s systems, policies, and workflows and independently managing customer tickets Within 3 months, you’ll be confidently handling full ticket volume, including higher-volume periods and be a reliable owner of the customer experience and contribute to ongoing process improvements and seasonal support About You You have experience in customer service or a similar support role You communicate clearly and professionally in writing You’re comfortable working independently and managing multiple tickets at once You use good judgment and stay calm when handling customer issues You value resolving problems efficiently and keeping interactions respectful Nice to Have but Not Necessary Experience supporting an e-commerce business Familiarity with Zendesk or similar ticketing systems Experience with returns or exchange platforms Benefits Why Choose Us Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You’ll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention. Compensation and Benefits Hourly pay range: $25–$30 per hour , depending on experience Full-time, onsite role Opportunity to support a growing brand with clear systems and expectations Health, PTO, and additional perks aligned with Parallelle’s policies
Posted 5 days ago
Jacuzzi GroupLake Mary, FL
$18+ / hour
At Jacuzzi Group, we're not just about creating luxury home products; we're about enhancing the lives of our customers through unparalleled service and support. As a Customer Service Representative, you'll be the heartbeat of our organization, connecting directly with customers (Consumers) to ensure they have the best experience possible with our products. Your contributions will help us maintain our reputation as the premier manufacturer of home wellness solutions. Responsibilities of a Customer Service Representative: Business to Consumer Customer Service - responding to the needs of our consumers in a timely manner. Professionally handles high volume of incoming requests, via phone and email, from customers (consumers) and ensure that any issues are resolved both promptly and thoroughly. Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the Customer is experiencing. Technical training is provided to Customer Service Representative. Process and verify the accuracy of customer orders by utilizing our internal CRM systems and customer purchase orders. Thoroughly and efficiently gather customer information, access and fulfill customer needs, and educate the customer where applicable. Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience. Initiate required action for response to customer care requests for order changes, including the maintenance of orders. Collaborating with various internal departments to ensure that they fulfill all customer requests. Resolving complaints and keeping track of all processes that pertain to the customers desires. Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Provides back-up support to other group members in the performance of job duties as required. Other duties as assigned. Monday- Friday, 8:30am - 5:00pm EST On Site in Lake Mary, FL Compensation is $18.00/hr Requirements What We’re Looking For: A genuine passion for customer service with 1-3 years of experience. Bilingual- Spanish & English preferred. Proficiency in handling multiple software applications simultaneously. Natural communication skills to connect with people at all levels — from customers to colleagues. A reliable team player who thrives in a dynamic environment and adapts to changes with ease. Detail-oriented with a flair for following up and ensuring problems are resolved. In-Office only. Benefits Health, Dental, and Vision plans 401k program with matching Paid vacation and holidays Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources
Posted 3 weeks ago
WHIZZNew York, NY
$18 - $20 / hour
Position : Customer Service Representative Location : New York, NY Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, NY. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: Help customers choose the right bike, battery, accessories, and services. Assist with signing up for subscriptions, processing payments, and setting up accounts. Explain bike features and make sure customers have a great first experience. Existing Customers: Support customers with repairs, payments, and subscription questions. Coordinate repairs with mechanics and perform minor bike adjustments when needed. Handle invoicing, service follow-ups, and work with customer accounts. Inspect bikes and manage fines when necessary. Operations & Store Support: Prepare reports about sales, inventory, and store operations. Monitor inventory levels and coordinate stock as needed. Keep the store clean, organized, and welcoming. Assist with opening and closing the store. Support your team and supervisor with other tasks as needed. Requirements Comfortable using Microsoft Office, Google Sheets, and other common productivity tools. Good at multitasking and staying organized in a busy environment. Ability to connect and work well with different types of people. Flexible to work weekdays and weekends (if necessary). Knowledge of additional languages (Spanish, French, or others) is a plus. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly. Opportunity to lead and shape the growth of a key store location. Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posted 3 weeks ago
NOW CourierIndianapolis, IN
We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don’t stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: Respond to customer inquiries related to deliveries, schedules, or service issues during operations. Answers questions regarding accounts and services. Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity. Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers. Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience. Surveys customers to ensure their issues have been resolved in a satisfactory manner. Delivers the customer experience strategy across a range of touch points, channels, services, and solutions. Onsite Dispatch & Driver Support: Must be onsite during scheduled shifts to support operations and real-time decision making. Serve as the primary point of contact for drivers, including delivery status updates and issue resolution. Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs. Monitor order activity and driver flow to ensure efficient movement and timely deliveries. Assists warehouse staff, as needed. Other Duties & Operational Support: Ensures compliance with customer Service Level Agreement (SLAs). Enters and tracks service orders and ensures account information and recorded data is accurate. Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Solicits interest of new or additional services; handoffs information to appropriate sales representative. Supervisory Responsibilities: This job has no employee supervisory responsibilities. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: Experience in dispatching (trucking or logistics preferred). Proficiency with dispatch/tracking software and Microsoft Office. Ability to work in a fast-paced, high-pressure, deadline driven environment. Ability to manage multiple projects and tasks simultaneously. Highly organized and detail oriented. Resourceful and creative. Analytical skills and problem-solving ability. Ability to adhere to time and attendance policies. Must exhibit professionalism and be effective working with customers and drivers. Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Maintain regular and punctual attendance. Effective prioritization and time management skills. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled
Posted 2 weeks ago
ApexFocusGroupWashington, DC
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.
Posted 2 weeks ago
ApexFocusGroupSeattle, WA
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.
Posted 2 weeks ago
ApexFocusGroupNew York, NY
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.
Posted 2 weeks ago
Stafford GrayLake Angelus, MI
Position Summary: The Customer Service Representative (CSR) is the first point of contact for guests needing assistance at the front desk. This role focuses on creating a positive customer experience by answering questions, guiding guests, and supporting store operations. • Key Responsibilities: • Greet customers warmly and provide helpful, friendly assistance.• Answer and route phone calls, take messages, and provide information when possible.• Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information.• Check customers in for scheduled service appointments and coordinate with the appropriate departments.• Maintain an organized, professional customer service desk area.• Communicate effectively with sales, warehouse, and management teams.• Perform light administrative tasks such as scanning, filing, and updating customer records.• Deliver exceptional service by staying patient, calm, and solution-focused. Requirements Qualifications: • Strong communication and customer service skills.• Ability to multitask in a fast-paced retail environment.• Basic computer proficiency.• Reliable, punctual, and professional.• Previous customer service experience preferred but not required.
Posted 1 week ago
Keller Executive SearchArlington, TX
$180,000 - $225,000 / year
This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Arlington, Texas, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-nashville/ Benefits Competitive compensation: $180,000–$225,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
Posted 30+ days ago
Physicians Hearing NetworkSan Antonio, TX
$20+ / hour
Physicians Hearing Network is the only provider of hearing services in primary care practices across the country. We are an industry leader, growing quickly, and revolutionizing where patients will access hearing care services in the future! Do you want to join the Revolution? An exciting full-time opportunity for a Customer Service Representative is open at our corporate office in San Antonio, Texas . The ideal candidate will have a strong attention to detail and will act as a caring and compassionate link between patients and hearing healthcare professionals. Responsibilities Answer incoming calls and patient calls Schedule and confirm patient appointments Make outbound scheduling calls to patient lists for assigned practices Conduct insurance verifications Order supplies, conduct inventory, and ship items for clinics Monitor daily activity Process manufacturer invoices Assist in onboarding new employees and special projects Provide support to our field managers and healthcare providers Other duties as assigned Requirements At least 2 years of experience in a medical front desk or customer service role Bilingual in English and Spanish Experience in insurance verification (preferred) High school diploma (or equivalent) Proficient in using Microsoft Office: Word, Excel, and PowerPoint Proficient in using OneDrive Exemplary customer service Highly organized and professional Benefits Physicians Hearing Networks offers a full benefits package including: Health, dental and vision insurance Paid time off Retirement plan Compensation $20.00 per hour
Posted 1 week ago
Farmers Insurance -- Mile High DistrictEnglewood, CO
We’re looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients—you’ll actively contribute to the agency’s growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service. Key Responsibilities Deliver exceptional customer service through phone, email, and in-person interactions Assist clients with policy questions, billing, coverage changes, and account updates Proactively identify customer needs and confidently recommend additional insurance products (cross-sell) Ask satisfied clients for referrals and help generate new business opportunities Process policy renewals and ensure all documentation is accurate and complete Collaborate with team members to resolve complex service or coverage issues Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies What You’ll Gain Base pay plus bonus opportunities tied to sales and retention performance Marketing tools, CRM access, and lead generation support Ongoing training, coaching, and mentorship from experienced district and agency leadership Clear career path and growth opportunities within the Farmers Insurance network Requirements Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost) 1–2 years of prior insurance industry experience preferred - but not required High school diploma or equivalent required Strong interpersonal and communication skills (handling 50-100) calls daily Organized, detail-oriented, and comfortable handling multiple priorities Familiar with basic Microsoft computer applications and data entry Bilingual (Spanish/English) highly encouraged to apply Benefits Paid training and support to obtain necessary insurance licenses Career advancement opportunities within the district and toward Agency Ownership Paid Time Off (PTO) Consistent Monday-Friday schedule (no weekends) Hybrid work flexibility available after tenure is established Health, Vision, and Dental benefits (availability varies by agency) Positive, collaborative, and growth-minded work environment
Posted 1 week ago
Allstate InsuranceClawson, MI
Join a well-established insurance agency with over 20 years of success and stability! We’re a busy, high-performing team with locations in Clawson and Rochester , seeking a motivated and experienced insurance professional to join our growing team. Position Overview: This is a long-term opportunity for someone who is passionate about delivering exceptional customer service and building lasting client relationships. You will play a key role in servicing existing clients, reviewing policy renewals, and policy changes. Key Responsibilities: Deliver outstanding, professional customer service Review and process policy renewals Make policy changes and provide recommendations Maintain and grow strong client relationships Qualifications: Active MI Property & Casualty License Previous insurance experience Excellent customer service and communication skills Ability and confidence in recommending coverage options Proficient with computers and agency management systems Organized, dependable, and team-oriented Strong work ethic and attention to detail Requirements Must have an active MI Property and Casualty license Benefits Salary based on experience Competitive salary plus yearly bonus
Posted 30+ days ago
ApexFocusGroupMilwaukee, WI
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.
Posted 2 weeks ago
Ten GroupNew York, NY
About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG ) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. Coordinate with internal teams and external suppliers to ensure smooth travel experiences. Deliver a high-touch service with discretion, empathy, and attention to detail. Manage time-sensitive requests and prioritize multiple clients needs efficiently. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them Provide quotes via our CRM system by email for the members Follow up with the members to see if they are ready for their adventure and answer any questions they may have To always act in the best interest of the member, ensuring their needs are met To fulfill requests in the most resourceful and intelligent way while following best practices Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. Meet monthly KPI’s on Sales, NPS and Efficiency. Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs. Be flexible and adaptable to a change of priorities and complete requests within the given timeframe The role may require some evening and weekend shifts SKILLS AND EXPERIENCE Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. Knowledge of hotel rate types, loyalty programs, and preferred partner programs. Excellent written and verbal communication skills in English (other languages are an advantage). High attention to detail and commitment to accuracy. Ability to work in a fast-paced, service-oriented environment. Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
Posted 30+ days ago
NoGigiddyCleveland, OH
$19+ / hour
Remote Role Alert: Customer Support Specialist – Earn $19/hr+, No Degree Required Are you a people person with a flair for problem-solving? We are seeking energetic and compassionate individuals to join our team as Remote Customer Support Specialists. In this role, you will handle customer interactions with care and professionalism, ensuring every client feels heard and valued—all from your home office. Responsibilities: Promptly address customer inquiries and issues, providing effective solutions Maintain high standards of professionalism and customer satisfaction Communicate clearly and concisely, both verbally and in writing Display a consistently upbeat and supportive demeanor Ideal Candidate Attributes: A passionate advocate for excellent customer service Strong communication skills, capable of engaging effectively with diverse individuals Able to juggle multiple tasks efficiently and independently Technically proficient, comfortable with computers and learning new software Benefits You'll Enjoy: Full remote work flexibility, allowing you to work from anywhere Freedom to set your own schedule to fit your lifestyle Competitive compensation starting at $19 per hour, with the potential for raises Opportunities for personal and professional growth within a forward-thinking company Ready to Make an Impact? Additional Information: We require no prior experience or specific academic credentials. You will need a quiet, dedicated workspace and reliable internet. All applicants must complete a background check. Our company is committed to diversity and inclusion, welcoming candidates from all backgrounds and ensuring equality regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
Posted 30+ days ago
Customer Service Engineer (VA ESOM)
KentroWest Haven, CT
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.
Location: West Haven VA Medical Center
Responsibilities:
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
- Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
- The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
- Utilize debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
- Stand and move throughout the work area for prolonged periods.
Communication & Interpersonal Skills
- Active listening: Understand customer needs and concerns fully before responding.
- Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.
- Empathy: Show understanding and patience with frustrated or non-technical customers.
- Relationship building: Develop trust and rapport with customers and colleagues.
- Professional demeanor: Represent the company with courtesy and confidence in all interactions.
Customer-Centric Mindset
- Proactive attitude: Anticipate customer needs before they escalate into issues.
- Continuous improvement: Seek feedback to improve both personal performance and customer experience.
- Ownership: Take responsibility for resolving issues from start to finish.
Travel:
- A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.
- Overtime is not authorized for any work to include this surge capacity.
- For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.
Requirements
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
- 2+ years of experience in IT Technical Support, Help Desk or System Administration.
- Candidates must be able to meet the physical requirements outlined in the job description.
Preferred:
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge on a number of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
Clearance requirement:
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Health Requirements:
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.
- Yearly Flu Vaccination
- Tuberculosis testing with a negative result
- Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
#LI-JG1
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.