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Medical Screener - Reception Technician (Customer Service)-logo
Medical Screener - Reception Technician (Customer Service)
CSL PlasmaLa Crosse, Wisconsin
Responsibilities: • Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. • In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. • Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. • May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. • May answer the telephone and answer callers question or transfer call to appropriate staff member. • Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. • Alerts Group Leader or Supervisor of donor flow issues. • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. • Perform other job-related duties as assigned. Qualifications: • High school diploma or equivalent required • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
WestlakeHouston, Texas
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl chloride pipe and fittings manufacturer in North America. Westlake Pipe & Fittings supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better Foundation™ . To learn more, visit the website at WestlakePipe.com Why choose Westlake Pipe and Fittings? Benefits Day 1! 401k: The Company will match your contributions up to a certain percentage. Quarterly Bonus Programs Fitness Reimbursement Program: The Company will reimburse up to 50%. Tuition Reimbursement Program Employee Assistance Program Vacation Scholarship Program Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions) Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various groups About the job: Under the supervision of the Customer Service Supervisor, the Customer Service Rep is accountable for establishing a strong customer relationship based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. Order Entry Process received orders to ensure accuracy and entry in to SAP/SFDC Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI) Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any Understands and correctly interprets Service Level Agreement for customer and sales team, including all retail customer contracts and requirements Order Maintenance Schedule and Maintain orders in SAP and SFDC Create deliveries for released orders by calculating truck loads Respond to inquiries via email or phone, e.g. inventory availability, production schedule, technical questions, products and policies Coordinate with Shipping to build efficient loads and schedules for pool trucks Maintain records of customer interaction, in SFDC – Voice of Customer (VOC) Managing the status of open orders/backorders Communicating with Reps/Customers to obtain T/L fills and B/O releases Run daily Order Edit Send weekly open order reports to all Reps Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator Provide verbal quotes (Q1 and Q2) and entered into SFDC Conflict Management Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner Keeps customers informed of any issues of orders/deliveries Attend trade shows to showcase knowledge of product and assist sales team Keep SFDC administrator abreast of any problems within Salesforce (i.e., pricing discrepancies, etc.) Credit, Debit, RGA Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved. Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue Process credit applications for new or updated customer SAP accounts Gather information for credit/debit memos and forward to customer service What you bring to the table: Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry. Strong interpersonal and relationship management skills Experience and comfortable in conflict resolution Ability to multi-task Good systems aptitude and solid PC/keyboarding skills Strong basic math skills PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. WORK ENVIRONMENT The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required. We believe in creating a supportive and inclusive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. A career at Westlake is enriched with an innovative spirit, high work ethic, and rewarding experiences. We foster a culture that supports professional development, personal growth, and opportunities for advancement. Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation. If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

Posted 2 days ago

Customer Service Representative-logo
Customer Service Representative
EsriRedlands, California
Overview In this challenging and rewarding role, you will play a vital role in Esri’s success by providing essential assistance to customers. You will be able to cultivate relationships with domestic and international customers across various industries and teams within the organization. The position demands exceptional problem-solving and research skills to deliver comprehensive support to our customers. Become part of a passionate team dedicated to helping customers utilize GIS software to positively impact the world. This role offers opportunities for advancement within the department and other areas of the organization. Responsibilities Provide top-notch customer support: Deliver outstanding support by comprehensively understanding customer concerns, effectively managing various customer situations, and focusing on details to provide solutions. Own the order process: Manage the order process by overseeing all stages from initiation to completion. Ensure efficient delivery execution and maintain well-organized records throughout the process. Regularly update and manage the databases containing customer account information. Build relationships: Engage closely with the Esri teams to provide essential support and information that facilitates effective solutions for our customers. This partnership aims to ensure customers have all the resources and guidance they need to achieve their goals and maximize their success with our products and services. Drive Results: Develop efficient methods to resolve customer inquiries swiftly, escalate concerns as needed, and participate in projects to improve customer experience. Conduct thorough analyses and troubleshoot complex issues on orders and deliveries to offer effective solutions. Requirements 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment Ability to use resources to research issues and manage complex customer inquiries Customer oriented with a high level of professionalism Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change Experience with Microsoft Office Suite High School Diploma or equivalent Recommended Qualifications Bachelor’s in business or related field Minimum typing speed of 35 wpm Knowledge of SAP and Salesforce Basic knowledge of Microsoft Excel #LI-LW1 #LI-Onsite

Posted 1 week ago

Seasonal & Regular Customer Service Representative - Roosevelt Field-logo
Seasonal & Regular Customer Service Representative - Roosevelt Field
NordstromGarden City, New York
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life… Assist customers with a variety of transactions through a seamless and friendly experience Demonstrate expertise in all technologies used in the store environment Inspire trust, teamwork and positive team relationships Defuse customer situations and provide resolution in a timely and effective manner Ensure the security and privacy of customer information through education, compliance and resolution of issues Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program The hours and schedule for this position will vary by week depending on business needs You own this if you have… The ability to effectively build relationships with your customers, peers and leadership Proficiency in multiple operating systems such as MS Windows, iOS and Android Clear, effective communication with strong interpersonal skills The ability to prioritize multiple tasks in a fast paced environment Accountability, initiative and a high level of ownership The ability to work a flexible schedule based on department needs We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $18.15 - $18.85 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

Posted 2 days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteChicago, Illinois
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 30+ days ago

Eyewear Customer Service/Sales Advisor Part Time-logo
Eyewear Customer Service/Sales Advisor Part Time
MyEyeDr.Columbus, Indiana
Description About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. You Will Provide patients with exceptional customer service by understanding and advising the patient’s needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Posted 3 days ago

Customer Service Engineer (System Administrator) (ESOM)-logo
Customer Service Engineer (System Administrator) (ESOM)
KentroNashville, Tennessee
Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Locations: Nashville Veterans Benefit Administration Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks. Overtime is not authorized for any work to include this surge capacity. For work related travel, employees will pay for expense out-of-pocket and submit an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Health Requirements: This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella. Testing requirements may include Tuberculosis. Requirements Candidates must be able and willing to obtain a Public Trust clearance. Per Federal requirements, only US Citizens and Green Card holders can be considered. Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements outlined in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-SB1

Posted 2 days ago

Customer Service Representative-logo
Customer Service Representative
American Leak DetectionNashville, Tennessee
American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us. Position: We are looking for a self-starter customer service representative who will have a high level of customer service & sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician’s daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits. Job Description: Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics. Schedule customers with the correct technician(s) and create work orders and other documentation as needed. Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed. Efficient and effective management of technician’s daily field activities Efficient routing of jobs for technicians in the field High level of technician satisfaction with dispatch efficiency High level of customer service & sales follow-up Perform other tasks requested of management. Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned) Develop and manage daily, weekly, and monthly work schedules for technicians Develop and publish daily work schedule Dispatch techs in the most efficient and effective manner possible during the day Coordinate repair requests and follow up between techs and clients Provide Billing with completed work orders ready to invoice Present a courteous and professional image to the customers Follow up with continuous, timely, and accurate information Provide daily status reports and follow-up on open items Service Billing Prepare all outgoing service invoices using an online billing system on a timely basis. Reconcile and resolve conflicting information prior to billing. Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc. PM Contract Administration Update and maintain site profiles Maintain equipment inventory Education Required: High school diploma Experience Required: 1-2 years of customer service experience. Skills and Abilities Required: Excellent customer service and telephone skills Excellent written and oral communication skills Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications Have a high level of attention to detail Ability to multitask and prioritize Work under pressure Perform in a call center environment utilizing telephony-related production tools An appetite for continuously learning new skills $17-20 an hour, the hourly wage will depend on skills and/or qualifications Job Type: Full-time

Posted 6 days ago

Customer Service Representative-logo
Customer Service Representative
Dead River CompanyWoodstock, Vermont
Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE! Ideal Candidate will: Have experience in providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction Be an effective communicator who understands the importance of listening and being empathetic Be able to work and grow in a fast-paced work environment Be willing to learn new skills and ability to adjust to changes quickly Be open to feedback to support your performance and development Have solid computer and multi-tasking skills Have Flexibility to work Saturdays during the heating season Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance – Premiums as low as $5 for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and paid holidays Tuition assistance for employees and scholarships available for employees’ children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY, and VT!

Posted 30+ days ago

Customer Service Representative (CSR)-logo
Customer Service Representative (CSR)
CJ LogisticsNew Century, Kansas
Description Position Overview: The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CSR provides information both internally and externally for a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed. Position Responsibilities  Provide a strong level of customer service to internal and external customers  Maintain inbound and outbound schedules  Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators  Process and schedule all carrier appointments  Communicate with customer on scheduling issues  Sign driver in and out of the facility; verifying all paperwork  Assign dock doors to the inbound and outbound loads  Maintain door accuracy and yard report for trailer inventory  Process Bills of Lading and associated shipping and receiving documents  Reconcile inbounds with packing slips and coordinate drop lot activity  Work closely with shift management and leads to accomplish shift goals  Report errors and/ or issues to appropriate member of leadership to ensure accuracy  Participate in all training programs provided  Perform all duties in a safe and timely manner Qualifications and Requirements  High School Diploma/GED equivalent required  PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)  Previous AS400 and/or warehouse management systems (WMS) experience preferred  Basic math and reading skills necessary  Detailed oriented with the ability to perform multiple task in fast moving environment  Ability to follow oral and/or written instruction  Good interpersonal skills and ability to work with internal and external customers Pay, Benefits and More: Hourly Pay $21.50 Competitive compensation package Rapid Paid! (Ability to get hours worked paid out before payday.) Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE! Growing company with a performance record that continues to climb! Open-door work environment High Performance culture with a focus on a growth mindset where continuous improvement is embraced Opportunities for advancement! Personal Qualities  Strong interpersonal skills, both verbal and written  Positive approach in all interactions  Team orientated and self-motivated  Ability to multi-task calmly and effectively in a rapidly changing environment  Solid organization skills  Willingness to learn new systems as needed Work Environment  This role routinely uses standard office and computer equipment CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Posted 1 week ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteGilbert, Arizona
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 2 days ago

Customer Service / BDC Representative-logo
Customer Service / BDC Representative
ZimbrickMadison, Wisconsin
What You Will Do Receives and properly routes in bound calls for the dealership Schedule Service Appointments Assist customers in person and over to phone to help with any of their needs Maintain the customer waiting area Review repair orders and collect payment during vehicle pick-up process Reconcile cash drawer Scanning / and filling Other duties may be assigned What You Will Bring A “Learn It All” attitude Ability to work in a fast-paced environment Ability to handle payments in an accurate manner A positive and professional attitude Ability to demonstrate the Company’s Core Values every day What We Provide Best of Madison Auto Dealer Flexible schedules within core business hours (includes a rotating Saturday) Paid training and development (no experience necessary!) Employee discount on vehicle purchases and service Pick your path advancement opportunities Requirements Valid driver’s license and acceptable driving record

Posted 2 weeks ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteKnoxville, Tennessee
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteIrving, Texas
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 3 weeks ago

Auto Body Customer Service-logo
Auto Body Customer Service
Town & County Auto Body Collision CenterNorth Haven, Connecticut
JOB SUMMARY The Auto Body Customer Service Rep's responsibility is to provide excellent customer service to customers of Town & County Auto Body Collision Center. This requires establishing strong customer relationships and providing information and advice regarding all Auto Body products, services, and pricing. The position will also ensure smooth and enjoyable customer experiences to enhance loyalty. COMPENSATION & BENEFITS This is a full-time, hourly customer service role in the auto industry with competitive hourly rate and excellent benefit package including;401K plan, Medical/dental, and vacation/sick leave. RESPONSIBILITIES • Answer incoming customer calls and emails, and respond to inquiries and questions • Make outbound calls to existing and potential customers • Investigate and solve customer complaints • Utilize company resources to provide customers with accurate pricing and delivery information • Handle multiple customer accounts at one time • Provide customer feedback to Auto Body management team for improvements • Demonstrate appropriate customer service etiquette REQUIREMENTS ( Collision Center EXP Preferred ) • Demonstrated ability to interact effectively and efficiently with customers • Excellent phone, written, and verbal communication skills • Ability to build and maintain strong customer relationships • Proven organizational and problem-solving skills • Ability to work independently while meeting strict deadlines • High School Diploma or GED • Experience in customer service, sales, or other related fields EEOC STATEMENT Town & County Auto Body Collision Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, sexual orientation, national origin, marital status, disability, veteran status or any other classification protected by law. This policy applies to all areas of employment including hiring, performance management, promotion and terms of employment.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Genuine Parts CompanyRochester, New York
SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. COMPENSATION $18.00 - $23.00 JOB DUTIES • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Posted 2 weeks ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteAuburn, Alabama
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 3 days ago

Customer Service Representative-logo
Customer Service Representative
Holman LogisticsConway, Arkansas
Wages: $19.00 - $20.00/hr DOE ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities: Responds professionally and timely to inquiries, issues, and concerns of Holman’s customers. Addresses carrier concerns; completes action items; resolves issues within policy and state guidelines. Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; find the root cause and take the initiative to correct. Captures revenue for special requests and for daily activities based on the rates established for the customer. Generates various reports as necessary for account status tracking purposes. Maintains electronic customer files in accordance with record retention requirements. Reliable attendance at scheduled shifts. Performs all duties in conformance with appropriate safety and security standards. Performs all other duties as assigned or needed. POSITION QUALIFICATIONS Core Competencies: Attendance - Ability to work the required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season. Ability to work days, nights, weekends, and holidays. Communication - Ability to effectively communicate in writing and verbally courteously and professionally with others. Ability to understand and follow verbal and written instructions. Mathematics - Ability to perform basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, fractions, and decimals. Language – Ability to identify and compare letters and numbers. Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals. Ability to read and write simple sentences. Diversity-oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, and management. Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions. Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines. Paperwork - Verification - Ability to verify paperwork necessary to ensure the customer is receiving the correct product. Organized – Ability to follow a systematic method of performing a task. Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Adaptability - Ability to adapt to change in the workplace. Autonomy - Ability to work independently with minimal supervision. Safety Awareness - Ability to identify and correct conditions that affect Team Member safety. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) preferred. Experience: Two (2) years of related experience in a warehouse or manufacturing environment & customer service experience. Computer Skills: Basic computer or tablet skills; basic office equipment. High Jump experience is a plus. Certificates & Licenses:

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Sila ServicesSterling, Virginia
John Nugent & Sons - Sterling, VA John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player. The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry. You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience. DUTIES : Professionally answering incoming service calls Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction Adjust Technicians schedules as needed Dispatch service technicians according to the schedule EXPERIENCE : MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service Company Geographical knowledge of service area or map reading skill Great Phone Etiquette Proficiency in Microsoft Word, Excel, PowerPoint & Outlook Excellent interpersonal skills with the ability to interact with all types of customers Outstanding communication and customer satisfaction skills Good Computer/Typing/Data Entry Skills SCHEDULE REQUIREMENTS: This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays. Periodic overtime may be required. Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job. BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K Job Type: Full-time Pay: $ 23.00 - $ 25.00 per hour Expected hours: 40 per week #HP1O Job Type: Full-time Pay: $ 20.00 - $ 25.00 per hour Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday Overtime Weekends as needed Experience: Call center: 3 years (Required) HVAC: 2 years (Preferred) $22 - $24 an hour

Posted 30+ days ago

Sales Customer Service Rep I Carroll County-logo
Sales Customer Service Rep I Carroll County
Georgia Farm BureauCarrollton, Georgia
DESCRIPTION OF ESSENTIAL DUTIES: Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver’s license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Posted 30+ days ago

CSL Plasma logo
Medical Screener - Reception Technician (Customer Service)
CSL PlasmaLa Crosse, Wisconsin
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Job Description

Responsibilities: • Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. • In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. • Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. • May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. • May answer the telephone and answer callers question or transfer call to appropriate staff member. • Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. • Alerts Group Leader or Supervisor of donor flow issues. • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. • Perform other job-related duties as assigned. Qualifications: • High school diploma or equivalent required • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.  For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!