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Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Customer Account Specialist — US Energy Company (Schaumburg, IL) Join a Team That Puts People First US Energy is a privately owned and operated commercial energy broker that partners directly with leading natural gas and electricity suppliers across the country. Our mission is to help businesses navigate their energy options through education, consultation, and personalized service. We’re proud to be a leader in our industry—not only for the results we deliver but for the exceptional customer service experience we provide to every client we work with. We’re looking for motivated individuals with a passion for helping others and a background in customer service to join our growing team. If you enjoy connecting with people, solving problems, and working in a collaborative, energetic environment, this could be your next great opportunity. Position: Customer Account Specialist As a Customer Account Specialist, you’ll play a key role in ensuring our clients feel informed, supported, and confident in their energy choices. This is not your average customer service role—you'll gain exposure to multiple areas of the business, including sales, campaign management, and client retention. Key Responsibilities: Build and maintain strong relationships with new and existing clients Provide personalized customer service and support throughout the sales cycle Educate clients on energy solutions and pricing options Prepare and present tailored proposals to businesses Support customer inquiries and resolve issues efficiently and professionally Manage accounts and client territories with attention to detail Maintain accurate daily data entry and documentation Conduct productive client and internal meetings Support client onboarding and follow-ups to ensure satisfaction What You’ll Gain: A positive and people-first team culture Clear growth path—advance based on performance, not tenure Hands-on leadership development and coaching Daily workshops to sharpen communication and business skills Recognition and internal promotions based on effort and results Direct access to top business executives and strategic planning sessions The autonomy to take ownership of your success Requirements What We’re Looking For: A 4-year degree or relevant experience in customer service, sales, or management Outstanding interpersonal and communication skills A customer-first mindset with a solution-oriented approach A team player who brings positive energy and professionalism Strong organizational and problem-solving skills Willingness to commute to our Schaumburg, IL location Leadership or coaching experience is a plus At US Energy, we believe great service starts with great people. If you’re ready to bring your customer service skills into a career where you can grow, be recognized, and truly make a difference for clients, we’d love to meet you. Apply today and start building a career that matters

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Remote Customer Support Specialist - Start at $19+/hr, No Degree Required Are you driven by a desire to help others and solve problems efficiently? We are seeking enthusiastic individuals to join our team as Remote Customer Support Specialists. You will play a crucial role in delivering outstanding service and creating memorable experiences for a diverse client base from the comfort of your home. What You Will Do: Handle customer inquiries and issues with empathy and efficiency Resolve challenges professionally, ensuring customer satisfaction Communicate clearly and persuasively in both oral and written forms Maintain a positive and approachable demeanor throughout customer interactions Ideal Candidate Traits: Strong passion for and commitment to exceptional customer service Excellent communication and interpersonal skills Ability to multitask and operate independently Skilled in various computer systems and software applications Benefits of Joining Our Team: Fully remote work: Experience the freedom to work from anywhere Flexible hours: Design your own work schedule to fit your lifestyle Competitive pay: Earn at least $19 per hour, with potential for more Growth opportunities: Enhance your skills and advance your career Get Started With Us: Additional Information: No prior experience or educational qualifications are necessary. Candidates must have a quiet work environment and reliable internet access. A background check is required for all applicants. We celebrate diversity and are proud to be an equal opportunity employer, welcoming all applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Manada Technology is looking for an on-site Customer Service Representative to join our team. We are looking for someone with a very positive attitude with a strong work ethic. This person should be a great listener, a strong communicator, and diligent in completing tasks. They should have exceptional organizational skills and excellent attention to detail. The ideal candidate should have the ability to drive customer and client satisfaction. Finally, our customer service representative should be comfortable, being an escalation point for our customers and someone who can address product and service issues. This Customer Service Representative will support our Regional Directors in managing escalations and workflows from Manada's partners and customers. This is an on-site position in Celebration & not a remote position 8 AM - 4:30 PM $18 Hourly Requirements Knowledge and experience in Microsoft Outlook, Word, and Excel Basic understanding of ordering, scheduling, route management, and dispatch services Excellent attendance record Strong time management skills Ability to operate standard office equipment (e.g., computers, printers, photocopiers, etc.) Great communication skills: ability to write, speak, listen, and understand spoken and written words to respond promptly to email, voicemail, and system messages and requests General knowledge of office management practices and procedures in general. Benefits 401k Paid Time Off Medical benefits Health Dental Vision Paid Training Opportunity to Grow and Develop your Career

Northern Architectural Systems (“NAS”) is a growth-minded, locally owned and operated company which is dedicated to servicing our customers. We offer high quality, energy-efficient fenestration and building facade solutions to meet the requirements of a demanding market, while remaining environmentally-friendly. Northern Architectural Systems has been recognized by INC Magazine on the list of the top 5000 Fastest Growing Private Companies in America and as one of the top 50 Fastest Growing Companies in New Jersey by NJBIZ Magazine. Overview: We are looking to fulfill our need for a dynamic Administrative Assistant/Customer Service person at our Teterboro, NJ facility. This role is responsible for ensuring exceptional customer care is provided and high customer satisfaction is maintained. The individual in this role will also be accountable for providing administrative support to the Project Support Manager. Additionally, the Administrative Assistant/Customer Service person must possess exceptional organizational, problem-solving, and communication skills while having a keen attention to detail. Requirements Essential Duties and Responsibilities (other duties may be assigned): Responsible for building and maintaining professional relationships with NAS’s customers. Professional demeanor and an understanding of business etiquette required. Accountable for collaborating with the Project Support Manager and other departments within NAS to resolve customer challenges and providing appropriate solutions and alternatives quickly and efficiently. Responsible for communicating information and/or updates to various departments within NAS and customers. Must be motivated, take initiative, possess a “can-do” attitude and have a strong drive for success. Continuous follow up to ensure a resolution and customer satisfaction. Strong clerical skills (i.e. filing, typing, data entry) and must be proficient in Excel. Strong active listening skills. Complete/update reports and logs for management. Must have experience communicating with all levels of management within an organization. Minimum Requirements: Minimum of a high school degree required Required: 2+ years’ experience as an Administrative Assistant and/or Customer Service Representative (not in a call center) Excellent phone etiquette and communication skills Fluency in English, both written and verbal, displaying strong written and oral communications Computer literate and working knowledge of MS Office Must be proficient in Excel Bilingual (English/Spanish) a plus Benefits Full-time position Hourly rate ranges between $25.00 - $30.00 - commensurate with experience Medical, Dental and Vision benefits offered 401(k) PTO (Paid Time Off) Employee Training

Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we’re looking for enthusiastic, detail-oriented professionals to join our team. Position Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You’ll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service. Key Responsibilities: · Provide a welcoming and professional customer experience from start to finish · Guide customers through the collision repair process and answer questions · Gather vehicle photos and accident details to support estimators · Keep customers informed of repair status and updates · Verify insurance, liability, and rental coverage prior to appointments · Receive and process parts and sublet invoices; verify estimate accuracy · Conduct final quality control check before vehicle delivery · Assist with accounts receivable follow-up · Take on additional tasks and projects as assigned Ready to grow with us? We’re proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory. Requirements · Strong communication and interpersonal skills · Excellent organizational and time management abilities · Attention to detail and a customer-first mindset · Ability to multitask in a fast-paced environment · Previous experience in customer service or the collision repair industry is a plus Benefits · Competitive pay · 401(k) retirement plan · Medical, dental, and vision insurance · Paid vacation and PTO · Flexible scheduling · Supportive team environment with opportunities for career growth

America’s Got Soccer is one of the fastest-growing youth soccer programs in the country. We’re passionate about delivering fun, high-energy experiences that create lasting memories for kids and their families. We’re looking for a driven Sales & Customer Service Consultant to join our growing sales team. This is a full-time, in-office role focused on building relationships with families, creating opportunities, and closing deals. If you're someone who thrives in a competitive environment, loves the hustle, and gets excited about hitting targets and driving growth — we want to hear from you. Requirements Strong competitive drive — You’re motivated by goals, enjoy a challenge, and have a natural desire to win. Sales instincts or experience — Whether you’ve sold camp spots, sports programs, or fundraised for a team, you know how to connect with people and get them excited. Comfortable generating leads and making outreach — You’re not afraid to make the first move, whether it’s a phone call, email, or in-person conversation. Ability to build rapport with families — You can talk to parents with ease, listen to their needs, and guide them to the right solution. Strong communication and interpersonal skills — You’re great with people, clear in your message, and comfortable speaking with both adults and kids. Fluent in English and Spanish — You can confidently communicate with families in both languages. Team player who takes initiative — You bring energy to a group but can also work independently and stay focused without micromanagement. Benefits Compensation: Competitive based on experience plus commission structure

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

About the Role We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility. You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes. You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results. Key Responsibilities Conduct in-home or virtual consultations with qualified prospects Understand customer needs and present tailored solutions Lead conversations with confidence and structure Educate customers clearly on products, pricing, and process Handle objections with logic, professionalism, and control Close agreements and ensure all documentation is accurate Maintain strict pipeline discipline and CRM updates Coordinate with operations and support teams for execution Follow pricing, compliance, and process standards Protect company margin and brand integrity What We Expect Strong communication and persuasion skills High accountability and self-discipline Comfort with targets and performance pressure Ability to absorb training and execute quickly Professional conduct and presence Excellent time management Resilience to rejection and setbacks Process-driven mindset Requirements No prior solar or high-level sales experience required Strong willingness to learn and be coached Comfort speaking with customers and handling objections Confidence, competitiveness, and work ethic Reliable transportation and device access Benefits Performance-based compensation structure Uncapped earning potential High commission per closed deal Top performers earn significantly above industry average

We are hiring high-performance Energy Consultants to consult homeowners on solar and energy storage solutions. This is a customer-facing sales role focused on educating homeowners, presenting tailored solutions, and closing deals with professionalism and urgency. This is not a retail sales job. This is a consultative, numbers-driven role for individuals who can build trust quickly, control the conversation, and close. You will meet with qualified homeowners and guide them through a solar and energy solution that fits their home and financial goals. Your responsibilities include: • Conducting in-home or virtual consultations with pre-qualified homeowners • Analyzing utility bills, home energy usage, and roof layouts • Presenting customized solar and battery solutions clearly and confidently • Explaining financing options and long-term savings • Handling objections and closing contracts • Accurately documenting customer information and agreements • Coordinating with internal teams to ensure a smooth handoff post-sale Requirements This role is for closers with presence. You should have: • Strong communication skills and confidence on camera and in person • Experience in sales, consulting, or customer-facing roles • Ability to handle objections without getting defensive • High self-accountability and strong follow-through • Comfort working in a performance-driven environment • Ability to learn technical concepts and explain them simply Solar experience is a plus, but not required. We train the right people. Benefits • Competitive commission structure • Performance-based incentives • Fast advancement opportunities for top performers Your income is directly tied to your execution.

Join Our Team as a Remote Customer Service Specialist – Starting at $19/hr, No Formal Education Required Are you passionate about helping others and exceptional at solving problems? We are expanding our remote customer service team and looking for individuals who can bring enthusiasm and expertise to every customer interaction. This role allows you to work from your home, making meaningful connections and ensuring customer satisfaction. Responsibilities: Respond to customer queries promptly and with empathy, ensuring a positive resolution. Tackle customer issues efficiently, aiming for first-contact resolution whenever possible. Communicate effectively, ensuring that all written and verbal interactions are clear and professional. Foster a supportive and positive environment with both customers and team members. Qualifications: A strong commitment to delivering exceptional customer service. Excellent communication skills, capable of handling complex interactions with ease. An independent worker who can effectively manage priorities and meet deadlines. Proficient with technology, comfortable using multiple software systems and tools. What We Offer: The convenience of working remotely, enabling you to work from anywhere. Flexible scheduling, allowing you to balance work and personal life. A competitive starting salary of $19 per hour, with the potential for performance-based increases. Professional growth opportunities within a company that values its employees. Ready to Join Our Team? Additional Information: No previous experience or educational qualifications are required. You will need a quiet, professional space for working and reliable internet. All candidates must pass a background check. We are an equal opportunity employer, valuing diversity and inclusion in our hiring practices. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

About the Role We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility. You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes. You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results. Key Responsibilities Conduct in-home or virtual consultations with qualified prospects Understand customer needs and present tailored solutions Lead conversations with confidence and structure Educate customers clearly on products, pricing, and process Handle objections with logic, professionalism, and control Close agreements and ensure all documentation is accurate Maintain strict pipeline discipline and CRM updates Coordinate with operations and support teams for execution Follow pricing, compliance, and process standards Protect company margin and brand integrity What We Expect Strong communication and persuasion skills High accountability and self-discipline Comfort with targets and performance pressure Ability to absorb training and execute quickly Professional conduct and presence Excellent time management Resilience to rejection and setbacks Process-driven mindset Requirements No prior solar or high-level sales experience required Strong willingness to learn and be coached Comfort speaking with customers and handling objections Confidence, competitiveness, and work ethic Reliable transportation and device access Benefits Performance-based compensation structure Uncapped earning potential High commission per closed deal Top performers earn significantly above industry average

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As a Service Excellence Quality Assurance Manager , you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members. You will work alongside the Training, Client Services and the Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision to become the most trusted company in the world delivering personalized services to individuals. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Manage Ten North America’s QA (Quality Assurance) standards and processes. · Manage the QA process to ensure calls and requests are monitored and scored on time each month within each team. This will require: - Selecting calls, emails, and requests to be monitored each month (target will be set by Team Manager) - Completing review of calls, emails, requests through internal system (Genesys call & screen recording) - Documenting & scoring calls, emails and requests within the QA form and uploading into Ten Data - If urgent attention is required to alert Lifestyle Manager, Training or Team manager of issue, and work with the Team Manager, Training or Allocator to ensure the action is delegated and completed on time. · Guardian check of all outbound emails through Email Proof Reading inbox including reporting & coaching in real-time · Work with the training team to ensure all corporate program-specific expectations are understood and communicated to TMs, LMs and the rest of the Ops team. · Manage initiatives & projects as they apply to quality such as Audits, homepage reviews, spot checks, email proof reading, SIP, etc.. · Training and coaching of the new hires on CX best practices (i.e Introducing QA, QA form, CX score, EPR) · Assisting lifestyle managers by answering questions within internal communication (i.e. team chats, emails, phone etc) · Lead on internal calibration sessions 2. Identify opportunities and work with the internal stakeholders to drive service improvements. · Coach Team Managers and Lifestyle Managers on Ten & client requirements for service improvement and best practice i. Coaching sessions can include in-person side by side and virtual coaching sessions. ii. Participate in team huddles for specific updates on service improvement. · Contribute to a forum with Operations Manager and key stakeholders (would include client services, operational TM, Training, CX, Proposition) to identify and understand opportunities to improve (trends) within the business. · Participate in Service Improvement meetings to prioritizes the issues that will make the biggest improvements to service quality that will be noticed by the client and the member. · Work with the service delivery teams to put solutions in place and assess the success of changes made through targeted quality audits. · Where appropriate, lead on projects that improve the service across teams and schemes. · Attend train the trainer and regular refresher sessions to build and maintain your knowledge of corporate programs. · Deliver training/coaching with a focus on practical learning, running group role-plays and test calls based on real-life scenarios if needed. · Assist in creating new coaching techniques and programs to drive improvements. 3. Client Facing and Internal Reporting · Lead and present in call listening sessions with Client. · Prepare trend CX reporting (QA, EPR, etc) in a format ready to present to internal stakeholders to enable them to drive informed and targeted service improvements initiatives. · Report back to the business on your areas of responsibility and contribute to the ongoing review and documentation of best practice business processes and standards. · Prepare and provide reporting to Lifestyle Managers and Team Manager on performance at individual or team level. 4. Supporting Operations · Assist the Operations team with SLAs, including but not limited to taking calls/emails to cover lines, handling internal or external supplier issues, and creating TTS (internal back office) when needed. · Provide support that may vary from month to month based on business priorities. 5. Adherence to Escalation Processes and Communication to Support Internal CX Team: · Ensures complaints are managed within SLA and across individual teams · Assist in managing any complaints raised by corporate contacts, providing analysis and summarizing process changes following internal best practices for SLAs and communication. · Lead efforts to decrease negative feedback and increase positive feedback by providing feedback to Lifestyle Managers and Team Managers to accurately record, enabling us to learn from mistakes and ensure improvements are made by all service delivery teams. 6. Other duties as reasonably required. · Handle administrative support activities, which include, but are not limited to answering inquiries, maintaining calendar, distributing information and sending/receiving mail. · Manager on Duty: may be required periodically · Support global or regional initiatives to enhance service quality or drive revenue efforts. BEHAVIORAL EXPECTATIONS: You will be expected to role model the behaviours associated with our values: Member Focused, Trustworthy, and Pioneering. This means you will deliver the highest level of service to our clients and treat all Ten employees you train as your personal clients. You will be resourceful in finding ways to improve training programs and streamline processes for future efforts, promoting efficiency of resources and business practices. Requirements EDUCATION/EXPERIENCE: · Bachelor’s degree or an equivalent combination of education and experience · Minimum of 1 year of experience in quality assurance, preferably in a customer service or related industry · Proven experience in a client-facing role, including leading and presenting in meetings. · Demonstrated coaching and training experience, either through managing teams or as a trainer · Language requirement both proficiency in local language (English) both written and spoken. KNOWLEDGE, SKILLS & ABILITIES: · Flexibility to work on different shifts to cover all coaching and workload schedules, including late nights and weekends. · Dependable: Able to work scheduled shifts; be on time, no unjustified absences (6 months) · Communication - your communication style is confident and persuasive with excellent verbal and written communication skills (telephone and email communication) to effectively communicate with management and business partners. · Passion for the client, member, and service delivery standards – You are an advocate for the client/member, you can demand excellence from others. · Tactful- Ability to show consideration for and maintain good relations with others. · Discretion – Ability to handle sensitive and confidential company matters · Common Sense- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Responsible- Accountability for one’s conduct. · Independence- Ability to work independently with minimal supervision, be self-motivated. · Attention to Detail- Ability to pay attention to the minute details of a project or task. · Time Management- Ability to utilize the available time to organize and complete work within given deadlines. · Project Management – Ability to organize and direct a project to completion. · Multitasker – Ability to juggle multiple priorities simultaneously. · Accuracy- Ability to perform work accurately and thoroughly. · Computer Proficiency - excellent computer skills in MS Office, CRM tools, and Internet. WORK ENVIRONMENT: Open Office Environment Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs. As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed. Starting Pay Rate: $20 per hour Responsibilities: Partner with other CSRs to answer phone calls and respond to online inquiries Book appointments and resolve scheduling conflicts as they occur Input and maintain job information in customer management software Team with field employees to provide a superior customer experience Perform quality assurance and warranty calls to ensure customer satisfaction Requirements 3+ years of customer service experience in the construction/home improvement industry 1+ year experience booking appointments and resolving scheduling conflicts Great attitude with ability to accurately communicate and schedule services on the phone Good organizational and multitasking skills Comfortable billing customers and taking payments Prior clerical and data entry experience Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have: Experience using customer management software Project management experience Prior sales experience and experience leveraging a sales script QuickBooks experience Benefits Community is important to us and that starts with a team that takes care of each other. We offer an employee-friendly work environment with plenty of opportunities to advance in our quickly growing company. Additionally, we offer the following best-in-class benefits package: Health, dental, vision, 401(k) benefits Paid vacation days Sick pay Paid holidays $50 monthly mobile phone stipend Monthly performance bonuses Regular pay reviews A flexible work environment, and more! Apply today to join our team!