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MagnaCare logo
MagnaCareLas Vegas, NV
About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor’s degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR

Posted 30+ days ago

A logo
American Income Life Insurance CompanySacramento, CA
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals. Responsibilities: Helping customers by providing product and service information Answer customer questions regarding their coverage Develop and maintain a knowledge base of the evolving products and services Regularly review these agreements in an effort to develop a more cost-effective plan Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills What are we looking for in a candidate? A sharp individual with an entrepreneurial mindset An individual that is a team player and works well under pressure An individual with professional communication skills Benefits Hands on training Weekly pay Bonuses Residual income Company paid trips Remote Apply now to learn more about what we do and how you can be a part of our team today! Powered by JazzHR

Posted 30+ days ago

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Interview HuntersProvo, UT
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.    The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.  Responsibilities:  Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements:  Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.   Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level Powered by JazzHR

Posted 30+ days ago

Path Arc logo
Path ArcPacoima, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

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Morphius CorpOakley, CA
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

I logo
Insta-Cash PawnLewisville, TX

$13 - $16 / hour

Insta-Cash Pawn  is looking for individuals to join our team. Experience in the pawn industry is not required. Would you like to work in an industry that teaches you everything from testing precious metals, to learning about tools and electronics? If you are a people person and enjoy talking with all types of interesting customers, the pawn business maybe right for you. Everyday is a new day in the pawn business! We offer great benefits, employer paid life insurance, paid vacation, sick time, and four paid holidays off. We offer competitive wages ($13 to $16) Hourly/Commission depending on Region) with opportunities to be as successful as you choose to be! Customer Service/ Pawnbroker General duties and responsibilities: Greet and interact with all customers Keep sales floor clean and maintain display of merchandise Perform sales and loan transactions Customer Service/ Pawnbroker Minimum Qualifications: Computer literate Outgoing and energetic personality Ability to multi-task  Bilingual a plus!! Customer Service/ Pawnbroker Physical Requirements: Must be able to lift 50 pounds Continuous standing required Frequent walking, reaching, bending Occasional climbing  Powered by JazzHR

Posted 30+ days ago

R logo
Rent Sons Inc. dba SurvNewport, RI

$15 - $20 / hour

About Surv At Surv, we unite local communities by providing jobs that act as a pivotal point for young adults to springboard into a full and meaningful life. Our team is committed to delivering affordable, high-quality odd-job services for both neighbors and businesses, fostering a culture of servitude and connection within our communities. About the Role At Surv, our customers are more than just clients—they are our neighbors and an essential part of the communities we serve. As a Neighbor Success Associate (NSA) , you will play a crucial role in shaping their experiences before and after a job is completed. Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; rather, it’s an opportunity to invite members of our community to rediscover the power of service while introducing new customers to the full range of our offerings. Responsibilities As Surv continues to grow, adaptability is key. The NSA role will evolve with the needs of the company, and responsibilities may shift accordingly. Primary functions include:   Achieve Sales KPIs: Consistently meet or exceed key performance indicators (KPIs) related to the total value and number of confirmed bookings. Speed is essential to our customers, so we prioritize creating the most expedited booking process possible. Proactively Follow Up with Potential Customers: Conduct routine follow-ups with interested customers to nurture relationships and confirm bookings. Handle Incoming Calls Efficiently: Answer every phone call promptly and professionally, ensuring all customer inquiries are addressed without missed opportunities. Collaborate with the Operations Team: Work closely with Surv operations and internal teams to gather necessary information and provide comprehensive answers to customer concerns. Maintain a Strong Sales Pipeline: Keep detailed records of customer interactions, follow-ups, and potential opportunities to ensure a steady flow of bookings. Overcome Customer Objections: Identify customer concerns and objections, addressing them with effective solutions to move them toward a booking decision. Stay Knowledgeable on Services and Pricing: Continuously develop expertise on the company’s offerings to confidently communicate value propositions and recommend the best solutions for customers. Drive Customer Satisfaction: Ensure a positive customer experience by delivering excellent communication, addressing customer needs, and building strong relationships to encourage repeat business and referrals. Adapt to Changing Sales Strategies: Stay agile and open to refining sales techniques based on performance insights, customer feedback, and company initiatives. Contribute to Team Success: Participate in team discussions, share best practices, and support colleagues to enhance overall sales performance.   What We Are Looking For Comfortable spending the majority of the workday on the phone, including handling challenging customer conversations. A strong willingness to learn, grow, and continuously improve. Passion for problem-solving and an ability to think critically to find effective solutions.   Requirements Excellent interpersonal and communication skills to work collaboratively within a team environment. Adaptability and flexibility to thrive in a fast-paced, evolving company. Minimum typing speed of 50 WPM . Must be willing to undergo a background check and be legally authorized to work in the U.S. Must have a smartphone and a laptop to perform job responsibilities effectively.   What Training Will Look Like The paid training typically takes two weeks to complete, but we consider the initial 90-day period essential for full proficiency. There’s a lot of exciting and valuable information to learn, and you’ll receive support every step of the way—even if you’ve never worked for a home services business before.  Week 1-2 Phase 1: Understanding the Business from the Ground Up You’ll gain an in-depth understanding of Surv from a service-level perspective. We’ll introduce you to the types of jobs we perform and demonstrate how they are executed. Since you’ll be collaborating with Neighbors on various projects, it’s important to have foundational knowledge of how they are completed. Phase 2: Learning Our Service Offerings and Policies You’ll familiarize yourself with our service products, pricing model, and business policies to ensure you can confidently communicate and guide customers through their options. Phase 3: Training on Business Software We’ll provide hands-on training with the software tools we use to operate efficiently, giving you the skills needed to navigate our platforms. Phase 4: Practical Software Application You’ll begin applying what you’ve learned by using the software in real scenarios, with our team guiding you through the process. Week 3  Phase 5: Monitored Application You’ll start handling tasks independently while we remain on standby to assist and answer any questions as they arise. Week 4 Training Complete  By the fourth week, you’ll be working more independently with weekly reviews to ensure continued growth and success. You will find that you receive a lot of support from other members of the team.  Offer Details Location: Hybrid (In-office some days) First 30 Days: Required to work in-office daily After 30 Days: Eligible for one work-from-home day per week, based on performance review After 90 Days: Eligible for two work-from-home days per week, based on performance review Hourly Compensation: $15-$20 per hour, based on experience Commission Bonus Structure: Eligible for commission-based bonuses after 60 days and upon performance review Employment Type: Part-Time or Full-Time available based on need Powered by JazzHR

Posted 30+ days ago

Third Party CS logo
Third Party CSRosamond, CA
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

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Golden View SolutionsFort Myers, FL
Our Fort Myers based team is expanding — and we’re looking for confident communicators who know how to close a sale to fill a full-time Sales and Customer Service Team Member position. As a Sales and Customer Service Team Member, you’ll represent top-tier telecom clients in a residential sales setting, helping customers get connected while earning commission for every sale you make. If you're goal-oriented and ready to take control of your income, this is the role for you. As a Sales and Customer Service Team Member, you’ll be the face of our client’s brand, assisting customers with product information, resolving questions, and guiding them through the sales process. If you enjoy working with people and thrive in a goal-driven environment, we’d love to hear from you. Role Requirements for a Sales and Customer Service Team Member: Conduct face-to-face outreach to residential prospects within assigned territories Present service offerings in a clear and compelling manner Assist customers in selecting appropriate packages based on their needs Complete accurate customer enrollments using digital platforms Meet or exceed daily and weekly sales goals Represent our clients professionally and uphold brand standards Participate in ongoing sales training and team development Qualities That Set You Apart as a Sales and Customer Service Team Member: Possess a natural ability to connect with people directly, making them feel heard and valued Compassionate listener, always aiming to understand and resolve issues with genuine empathy Proactive problem-solver, turning customer challenges into opportunities for positive experiences Learn new product information quickly and are eager to become a subject matter expert. Maintain a calm and professional demeanor, even in demanding situations, always focusing on solutions Detail-oriented, ensuring accuracy and thoroughness in every customer interaction and transaction Genuine passion for both achieving goals and providing exceptional support Get rewarded for what you're worth—this is a commission-only role with unlimited earning potential. High performers consistently exceed the averages listed. Powered by JazzHR

Posted 2 days ago

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ForgeFitRochester, MN
Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Posted 30+ days ago

I logo
Interview HuntersKansas City, MO
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.    The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.  Responsibilities:  Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements:  Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.   Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level Powered by JazzHR

Posted 30+ days ago

Path Arc logo
Path ArcWalnut Creek, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

Third Party CS logo
Third Party CSCarson, CA
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

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ForgeFitDenver, CO
Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Posted 30+ days ago

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Interview HuntersSt. Petersburg, FL
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.    The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.  Responsibilities:  Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements:  Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.   Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level Powered by JazzHR

Posted 30+ days ago

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ForgeFitCleveland, OH
Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Posted 30+ days ago

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Veteran Marketing GroupMemphis, TN
At Veteran Marketing Group, our goal is to provide future Managers with the tools and experience necessary to jump-start their career. You will learn from the country’s most respected trainers, how to navigate business relationships, manage a team of peers, and secure continued positive client interactions. The object of the Management Trainee role is to help build on our current systems and techniques, in order to run successful sales and marketing teams. We welcome a collaboration of ideas and market research that will extend company outreach, target specific consumers, and ultimately drive revenue. Basic responsibilities: Working with Management to integrate PR campaigns with customer promotions Presenting products and services in direct meetings with consumers Process internal requests from management to support the sales team Maintain an internal database for point of sale systems and add new locations Contributing to the daily growth and development of our company Skills & Must-Haves: Excellent analytical and presentation skills and able to multitask Effectively balance strategic thinking and execution in a fast-paced environment Self-confident and outgoing personality Entrepreneurial attitude and ability to think outside the box Knowledge of multiple social media outlets to increase the visibility of the organization Apply if you are: Obsessed with being a brand influencer and market leader Psyched about getting paid to do something you love Incredibly organized, detail-oriented A fun addition to our small (but growing!) team Excited about building the culture of our startup Eager to learn - you are the type of person who brings us new ideas and keeps the company curious Those with experience in the following categories tend to do well in this role: Sales, Marketing, Customer Service, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising. Powered by JazzHR

Posted 30+ days ago

Champion Car Wash logo
Champion Car WashAshland City, TN
Champion Car Wash – Customer Service Attendant  Location:  Champion Car Wash – 1215 Hwy 12 S, Ashland City, TN 37015 Job Type: Part-Time or Full-Time | Hourly Pay | Growth Opportunities   About Us:   At Champion Car Wash, we deliver more than just a clean car — we deliver a Champion-level experience. Our team is committed to providing friendly service, exceptional wash quality, and a welcoming environment for every guest, every time. We’re growing fast and looking for motivated, customer-focused individuals to join our team!  Position Overview:  The Customer Service Attendant is the face of Champion Car Wash. You'll be responsible for ensuring every customer has a smooth, friendly, and efficient experience—from greeting guests and assisting at the pay stations to prepping vehicles and maintaining a clean site. If you love working outdoors, staying active, and making someone's day a little brighter, this is the job for you!  Key Responsibilities:  Greet customers with a smile and positive attitude  Assist customers with selecting wash services and using pay stations  Guide vehicles safely onto the conveyor  Prep vehicles by spraying problem areas (e.g., bugs, wheels)  Maintain cleanliness of site, lot, and equipment  Monitor wash quality to ensure every car leaves clean  Promote membership programs and upsell services when appropriate  Follow all safety and operational procedures  Qualifications:   Friendly, energetic, and customer-focused attitude  Ability to work outdoors in all weather conditions  Ability to stand for extended periods and perform physical tasks  Team player who takes direction well and contributes to a positive environment  Previous customer service or car wash experience is a plus (but not required)  Must be dependable and punctual  Weekend availability preferred  Benefits:  Competitive hourly pay  Opportunity for performance-based bonuses  Flexible scheduling (part-time or full-time)  Paid training and career advancement opportunities  Free car washes  Medical/Dental/Vision Available    Join Our Winning Team!  If you're ready to work hard, have fun, and deliver outstanding service, we want to meet you!  Powered by JazzHR

Posted 30+ days ago

M logo
Morphius CorpNorth Hollywood, CA
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

Third Party CS logo
Third Party CSVallejo, CA
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

MagnaCare logo

Customer Service Supervisor

MagnaCareLas Vegas, NV

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Job Description

About The Role

MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. 

Key Responsibilities

  • Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed.
  • Manages all assigned employees and is responsible for performance management.  This includes both remote and onsite team members. 
  • Continually monitors the teams call center metrics, quality scores and productivity reports.
  • Handle escalated customer concerns and complaints. 
  • Assist customers with problems and questions regarding claims. 
  • Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. 
  • Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators). 
  • Assists with call handling during high volume occurrences to ensure meeting KPI levels. 
  • Provides support to customer service representatives as needed. 
  • Manages special projects and allocates resources as needed. 
  • Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. 
  • Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. 
  • Participate in activities designed to improve customer satisfaction and business performance. 
  • Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. 
  • Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs.
  • Bilingual preferred. 
  • May be required to lift a maximum of 25 lbs. 

Essential Qualifications

  • Bachelor’s degree preferred, but not required. 
  • Prior experience managing teams in a customer call center required. 
  • Prior customer service experience serving unions preferred. 
  • Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. 
  • Experience managing call center volume through use of ACD systems. 
  • Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. 
  • Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. 
  • Ability to create staffing schedules and analyze call center volumes and trends.  
  • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). 
  • Strong time management skills. 
  • Knowledge of salesforce is preferred. 
  • Knowledge of managed care procedures & claims payment policies. 
  • Courteous with strong customer service orientation. 
  • Previous multi-channel experience (i.e., voice, email, and chat) a plus. 

At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision.

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