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Midas logo

Customer Service Representative

MidasMalden, Massachusetts

$18 - $20 / hour

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas Customer Service Representative, you will be performing the following duties: Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Deliver and discuss pricing estimates with customers as well as promoting shop service specials Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks Maintain inventory counts Overall cleanliness and organization of the facility Other duties as assigned Qualifications Excellent customer service disposition Good communication skills Leadership ability Team building skills Ability to work a flexible retail schedule including weekends, evenings and holidays Valid driver’s license Compensation: $18.00 - $20.00 per hour Join Our TeamJoining our automotive repair team is an opportunity to become part of a dynamic, environment that strikes the perfect balance between corporate efficiency and the warmth of a family-owned business. Here are a few reasons why you should consider working with us: 1. Team Environment: Despite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. You'll find that our team members genuinely care about each other's success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive. 2. Professional Development: We are committed to helping our employees grow both personally and professionally. Whether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations. 3. Customer Satisfaction: As an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, you'll have the chance to make a positive impact on our customers' lives every day, ensuring they leave satisfied and eager to return. 4. Innovation: In an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward. 5. Work-Life Balance: While we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us. Joining our team means becoming part of a company that valuessales excellence, teamwork, professional development, customer satisfaction,innovation, and work-life balance. If you're ready to embark on a rewardingcareer in automotive repair and be part of a company that feels like familywhile delivering corporate-level performance, we'd love to hear from you! As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 1 week ago

Glass Doctor logo

Inside Sales and Customer Service Representative

Glass DoctorElkhart, Indiana
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 30+ days ago

L logo

Sales Representative Customer Service

Lawn Doctor Antioch-Gurnee-Lake VillaLake Villa, Illinois

$45,000 - $60,000 / year

Benefits: A positive, respectful, team-oriented work environment 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Free food & snacks Lawn Doctor is growing, and we’re looking for a customer-focused Sales Representative who can adapt to a wide variety of customer service scenarios, think on their feet, and work well within a team-driven culture. We operate on the Entrepreneurial Operating System (EOS) , which means we value clarity, accountability, teamwork, and continuous improvement. This role is ideal for someone who enjoys helping people, solving problems, and building long-term customer relationships while aligning with strong core values. Our Culture & Core Values We hire, reward, and recognize based on our core values. As an EOS-run organization, we believe in: Doing the right thing Being accountable and dependable Communicating clearly and respectfully Supporting one another as a team Striving for continuous improvement What You’ll Do Work with new leads to convert them into Lawn Doctor customers Support existing customers by recommending and adding services that improve and maintain their lawns Navigate a wide range of customer service situations with professionalism, empathy, and adaptability Build trust through clear communication and proactive post-sale follow-up Retain customers by providing consistent, high-quality service Learn and confidently explain Lawn Doctor services, programs, and seasonal offerings What We’re Looking For Strong customer service and communication skills Ability to adapt to different customer personalities and situations Comfortable multitasking in a fast-paced environment Dependable, reliable, and accountable Team-oriented with a positive, solutions-focused mindset Consistent attendance and punctuality Sales or lawn care experience is a plus, but not required — we provide training and ongoing support for the right candidate. At Lawn Doctor, we invest in our people. When our team grows, our business grows — and our customers benefit. Apply today if you’re looking for a role where your adaptability, customer service skills, and values truly matter. Compensation: $45,000.00 - $60,000.00 per year Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities. * Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Posted 3 days ago

Fastsigns logo

Customer Service Representative In Sales

FastsignsJacksonville, Florida
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.The Baymeadows location is a high performing center with over 28 years of success. We help businesses and organizations visually communicate. Virtually every business in every industry needs and uses signs, so you will get to see your work around town. You’ll be in a fast-paced environment with a collaborative and supportive team. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?When you work at an independently owned and operated FASTSIGNS location, you are working for a local business, with Monday through Friday business hours. We provide great benefits like paid medical, holidays and vacation. After one year we also provide an excellent 401(k) plan with 10% company match. Are you ready for a new career and not just a job? This franchise is independently owned and operated by a franchisee. Compensation: $23.00 - $25.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 30+ days ago

Planet Fitness logo

Third Shift Customer Service

Planet FitnessWesterville, Ohio

$14+ / hour

Job Summary The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Maintain the neatness and cleanliness of the club Monitor for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Cleaning background preferred Customer Service background preferred A passion for fitness and health Upbeat and positive attitude! Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Acknowledgement of members when maintaining the facility Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals throughout shift Clean and sanitize equipment, restrooms and surfaces throughout the club Monitor club and assist members throughout entirety of shift Compensation: $13.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Skyservice Business Aviation logo

Customer Service Supervisor

Skyservice Business AviationOpa-Locka, Florida
Position at Skyservice Business Aviation SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/ YOUR FUTURE AT SKYSERVICE: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams! SUMMARY OF RESPONSBILITIES: Provide supervision, leadership support and mentoring to Customer Service Representatives. Always lead by example, understand and ensure compliance with all relevant internal and client rules, regulations and procedures and perform all duties accordingly, while giving primary consideration to personal safety for coworkers and custo mers. Complete scheduling and time management for all CSRs/Concierges, including vacation and overtime requirements while maintaining budgeted allocations. Seek new and innovative ways to attract and retain new customers. Deliver a high level of customer service in accordance with the Skyservice philosophy. Facilitate efficient and customer-focused arrivals and departures of customers. Maintain effective communication and coordination between customers, line service crew, CSRs, and management as required. Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements. Work closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate comfort of passengers/guests and create a harmonious atmosphere. Maintain, monitor, and update the Aircraft Entry Log and advise line service crew accordingly. Ensure point of sale and other transactional data is handled accurately (eg: all billing information is correct, customer credit cards are handled with care, etc.). Answer multiple line telephone and direct calls accordingly. Maintain two-way communication with incoming aircraft by utilizing ground-air radio. Resolve concerns from staff, crew, and/or guests. Escalate as necessary and provide feedback to upper management regarding service issues or customer concerns. Maintain security passes efficiently for guests requiring access to secured areas, and monitor the ramp for security breaches. Help assist customers with directions to our facility, restaurants and hotels. Responsible for the organization and cleanliness of the front desk, main closet, coffee area and lounge. Maintain supplies for the front desk with our non-technical buyer (eg: tissue, wipes, air freshener, etc.). Participate in base meetings, providing support and feedback to the base team. Other duties as assigned by management. QUALIFICATIONS AND SKILLS REQUIRED: To be considered for this position an individual must have 5-7 years' experience in a discerning customer service environment. Other qualities include but are not limited to: Effective time management. Experience in project management. Ability to read and comprehend general business documents, professional reports, technical procedures or government regulations. Ability to effectively present information and respond to questions from department managers, co-workers, customers, and the general public. Strong computer skills: advanced knowledge of MS Office and the ability to learn new programs/systems quickly. Detail-oriented and ability to work with time pressures and specific deadlines. Excellent organizational skills and the ability to multi-task. Strong communication and interpersonal skills with the ability to work well with employees at various levels in the organization. High school diploma/GED required. Aviation experience preferred, but not required. Strong communication and conflict resolution skills;

Posted 1 day ago

F logo

Customer Service Representative #1493

FiveStar CareersBardstown, Kentucky
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean. Essential Job Duties: Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated. Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products. Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards. Maintain PAR levels in the Deli (Cold and Hot). Promote FiveStar specials by informing customers and suggestive selling on each transaction. Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers. Clean floors, restrooms, parking lots, and all other areas around the store. Practice safe working habits that align with company safety rules. Comply with all local, state, and federal laws. Follow all company policies as outlined in the FiveStar employee handbook. Minimum Qualifications: At least 18 years old. Ability to multi-task to meet customer’s needs. Professional appearance and a positive attitude. Team player, honest, hardworking, and excellent attendance. Basic Computer Skills. Physical Requirements: Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays. Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation. Ability to work in varying seasonal weather conditions. FiveStar is an Equal Opportunity Employer.

Posted 1 week ago

Mechanics Bank logo

Customer Service Representative III

Mechanics BankSeattle, Washington

$20 - $32 / hour

Mechanics Bank is currently searching for a full time Customer Service Representative III to join our team at our Phinney Ridge Branch in Seattle, Washington. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR III provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service. What you will be doing: Effectively interviews and profiles customers in order to recommend appropriate banking products and services. Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience. Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments. Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans. Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs. Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products. Participates in sales programs to generate new customers. Must sell financial products and services to meet referral goals and performance evaluation/personal goals. Maintains thorough knowledge of bank products and services. Sets an example for the CSR staff in the area of customer service and customer advocacy. Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy. Supports branch lobby management. Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone. Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression. Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special. Participates in two community events per year. Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler’s checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters. Balances cash drawer independently, maintains cash over and short record within Mechanics’ compliance policy. May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily. Effectively performs project responsibilities as assigned such as processing and balancing ATM, balancing travelers’ checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation. Effectively assist other CSRs in the completion of work assignments and balancing. Participates in branch audit functions. Follows Mechanics’ policies and procedures and meet regulatory requirements. Performs all other duties as required. Who you are: Minimum of 3 years job experience as a CSR/New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations. Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs. Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner. Must be a self-starter, dependable, able to work within deadlines under pressure. Must possess excellent judgment, and the ability to accept responsibility and handle confidential information. Ability to work quickly and accurately, to analyze information and make decisions. Excellent written and oral communication skills are required. High school diploma or equivalent. #LI-HW1 Pay Range: $20.00 - $31.83 hourly Eligible for Retail Bank Incentive Plan Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.Benefits package includes[1]: Medical, prescription, dental, and vision coverage for employees and their eligible family members Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits Health Savings Account with employer contribution Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit 401(k) and Roth 401(k) with company contribution 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program Supplemental Health plans, Voluntary Legal and Identity Theft Services 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here . To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank [1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.

Posted 1 week ago

JP McHale Pest Management logo

Customer Service Representative

JP McHale Pest ManagementBuchanan, New York

$21 - $23 / hour

Job Description: Call Center - Customer Service Representative Location : Buchanan, NY (On-site. No remote or hybrid work.) Pay Range : $21 - $23 / hr (depending on experience) JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company. Qualifications for Call Center Representative: Exceptional customer service and phone skills Excellent communication skills Ability to multitask in a fast-paced call center environment. Strong attention to detail with problem-solving capabilities Strong listening skills Ability to achieve our call center goals. Proficient at typing & comfortable with computers Responsibilities of the Call Center Representative: Answer inbound customer calls in a fast-paced environment. Empathize & understand customer's urgent need for service. Create Tickets and Schedule the customer's appointment. Answer customer questions and provide service information. Communicate with customers via chat or email. Coordinate and communicate with other internal departments. Be prepared to complete other duties delegated on an as-needed basis. No Pest Control Experience Needed- We will train you! Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire Paid Holidays Paid Sick Time & Vacation Dental Insurance Vision Insurance Medical Insurance 401 (k) Matching At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions

Posted 30+ days ago

Planet Fitness logo

Customer Service Representative First Shift

Planet FitnessColumbus, Ohio

$13+ / hour

Benefits: Complimentary Membership Dental insurance Employee discounts Health insurance Vision insurance Job Summary This job is full time and will require you work one weekend day. Shift is 6am to 2pm or 7am to 3pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to member’s accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift Compensation: $13.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 week ago

Planet Fitness logo

Customer Service Representative

Planet FitnessDes Moines, Iowa

$11+ / hour

Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA- Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Compensation: $11.00 per hour JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 4 days ago

C logo

Customer Service Representative (Hybrid)

ClairesHoffman Estates, Illinois

$21 - $28 / hour

At Claire’s, the customer comes first, and this role is critical in upholding that value. The Customer Service Representative serves as one of the primary contacts for escalated and complex customer inquiries, complaints, & issues. This role is responsible for investigating, resolving, and documenting high-priority customer cases, ensuring a professional and positive brand experience. This representative analyzes customer feedback trends to identify systemic issues and collaborates with internal partners to drive continuous improvement in products, services, and operational processes. Key Responsibilities Customer Advocacy & Escalation Management: Serve as the main point of contact for complex, high-priority customer issues received via all channels, including inbound/outbound phone calls, written correspondence (email/mail), and social media escalations. Manage queue of cases, utilizing empathy, and problem-solving skills to resolve complaints, focusing on retention and brand loyalty. Conduct thorough investigations by collaborating with corporate teams (e.g. Loss Prevention, Marketing, Training, Retail Operations) to gather all necessary information and ensure complete resolution. Data Analysis & Reporting: Track, categorize, and analyze customer contact data to identify root causes of frequent complaints and emerging issues, bubbling up issues to management to drive systemic change. Prepare and present weekly or monthly reports to management outlining key complaint trends, service failures, and the business impact of issues. Process Improvement & Advocacy: Collaborate with Retail Operations team to translate key customer issues and service gaps into actionable training and policy improvements. Serve as the voice of the customer in internal meetings, advocating for necessary changes to policies, products, and operational procedures to enhance the overall customer experience Develop and maintain a comprehensive knowledge base of company policies, products, and standard operating procedures to ensure accuracy in all communication. Qualifications & Experience High school diploma or equivalent (required). 2+ years of experience in a customer service, client relations, or call center environment, with proven experience handling escalated customer issues. Exceptional written and verbal communication skills; ability to convey empathy and professionalism in all customer interactions. Strong analytical skills with the ability to identify trends, analyze data, and report findings to management. Proficiency with CRM software and case management systems (e.g., Zendesk, Salesforce). High level of integrity, patience, and discretion when handling sensitive or confidential customer matters. Why Join Us Be the voice of Claire’s. This role is your opportunity to be on the frontline of our customer experience, ensuring every interaction reflects our commitment to fun, confidence, and self-expression. Your work is vital: you will be the empathetic, helpful voice that solves problems, calms concerns, and turns a service issue into a moment of brand loyalty. Join a dedicated team committed to setting the standard for customer care in a fast-paced environment. If you have a passion for customer service and want to help us deliver the joyful Claire’s experience every single day, we want you on our team. Compensation Range: $20.50 - $28.00 Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location. Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave. Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states. *Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked. Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com . Only messages sent for this purpose will be considered.

Posted 3 days ago

Leidos logo

Cyber Security Service Provider (CSSP) Customer Support Specialist

LeidosWhitehall, Ohio

$87,100 - $157,450 / year

We are seeking a dedicated and customer-focused CSSP Customer Support Specialist to join our team at Scott AFB, Hill AFB, or Whitehall OH starting in March 2026. This position will support the DISA GSM-O Task Order 09 Network Assurance (NA) Program. In this role, you will act as the primary liaison for our Cyber Security Service Provider (CSSP) customers, managing client relationships and ensuring their operational effectiveness. You will provide technical support and facilitate incident response communication. Your work will be crucial in helping our customers maintain a strong security posture and meet compliance requirements. Key Responsibilities Customer Onboarding & Engagement: Support the onboarding of new CSSP customers and conduct regular, as-needed engagements. Onboard and engage CSSP customers to ensure operational effectiveness. Gather and maintain customer artifacts and lists on NIPR and SIPR. Incident Response & Vulnerability Management: Assist users during security breaches, providing clear updates and guiding them through mitigation steps. Monitor and take action on Vulnerability Disclosure Program (VDP) reports for DISA Global CSSP customers. Serve as the bridge between the customer and internal security engineers to escalate and address threats. Compliance & Documentation: Help customers meet DoD, CJCSM 6510.01b, and other regulatory requirements. Oversee documentation revisioning and updates as required per CJCSM 6510.01b and support any CSSP inspections. Provide customers with necessary documentation on their security postures. BASELINE QUALIFICATIONS: Active DoD Secret security clearance is required; ability to obtain and maintain a Top-Secret clearance with SCI eligibility. Bachelor's degree and a minimum of four (4) years of relevant experience in cybersecurity or a related field; equivalent experience and/or cyber security certifications may be considered in lieu of a degree. Proven experience in a cybersecurity, IT support, or customer-facing role. Strong understanding of cybersecurity principles and best practices. Familiarity with CJCSM 6510.01b and other DoD cybersecurity regulations. Experience working with NIPR and SIPR environments. Excellent troubleshooting and problem-solving skills. Strong communication, interpersonal, and customer service skills. Ability to explain complex technical concepts to non-technical users. Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent experience). PREFERRED QUALIFICATIONS: Prior experience working with DISA and/or DoD networks. Advanced knowledge of TCP/IP, common networking ports and protocols, traffic flow analysis, system administration principles, the OSI model, defense-in-depth strategies, and standard security components. In-depth expertise in the architecture, engineering, and operational aspects of at least one enterprise-grade SIEM platform (e.g., ArcSight, QRadar, LogLogic, Splunk, Elastic). Demonstrated experience with malware analysis concepts and methodologies. Advanced certifications such as SANS GIAC (e.g., GCIA, GCIH, GLSC) or CompTIA CASP+. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: January 30, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Posted 3 weeks ago

U logo

Mobile Phone-Computer Repair Technician & Customer Service

ubreakifix Naples/North Naples/South NaplesNaples, Florida

$13 - $24 / hour

Benefits/Perks Competitive Compensation Career Growth Opportunities Training/Certification on-the-job Monthly sales commissions Job Summary uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices. Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks. Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality. We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements. We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products. Job Purpose: Serves customers by providing the best solution and experience for their technology repair needs. Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country! Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do! Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop! Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site. Minimum requirements Previous 1-3 years experience as cellphone/computer repair technician Sales experience a plus Strong troubleshooting and analytical skills Strong written and verbal communication skills We are a drug-free workplace Proven ability to learn new, required skills to ensure the best possible customer experience Basic computer skills Strong organizational and time management skills Great attention to detail Ability to work well with others in a small, close-knit team Ability to study and become Samsung, Google and Asurion certified Current FL driver license and reliable transportation Tasks and Responsibilities Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand Assist customers from the initial check-in process all the way through to the completion of their repair Provide recommendations for problem resolution Diagnose, troubleshoot and repair devices Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Provide additional recommendations for accessory up-selling Ensure that all repairs meet or exceed uBreakiFix quality standards Greet customers in a friendly, professional manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit Keep track of all devices and inventory while safeguarding all store stock Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair Maintain the cleanliness and professional appearance of the store Must pass routine illegal drug and felony background checks to remain employed Able to keep your composure when faced with multiple deadlines Preferred Skills affecting Starting Pay Previous positive ubreakifix work experience a major plus! Previous cellphone/smartphone repair technician experience with any repair company with positive references Previous computer repair technician experience with any repair company with positive references Computer repair certifications Apple/Mac repair certification Microsoft repair certification Samsung repair technician certification/experience Google repair technician certification/experience Asurion repair technician certification/experience Compensation: $13.00 - $24.00 per hour uBreakiFix is the nationwide leader in professional same-day electronics repairs—including iPhone®, Samsung®, PC, Mac, iPad, and other tablets and cell phones. Our professionally trained and certified technicians provide fast and affordable iPhone repairs, cell phone screen replacements, and all fixes for PCs, Macs, and tablets. With 836 locations in all, we have more than a decade of experience diagnosing and fixing everything from Samsung issues to iPad screen replacements.

Posted 30+ days ago

E logo

Customer Service Rep - Tampa FL Area - Bilingual preferred

eQ BrandTampa, Florida
Provides courteous and prompt service to all internal and external customers. Research provider questions regarding status of reviews/authorizations Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured. Understands when to escalate a call to a supervisor. Enters all call data for tracking. Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. Identifies opportunities and recommends methods to improve service and work processes. Performs other services as required.

Posted 30+ days ago

Planet Fitness logo

Customer Service Representative

Planet FitnessBloomington, Minnesota
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Planet Fitness logo

Customer Service Representative

Planet FitnessBaton Roug, Louisiana
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA- Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 week ago

E logo

Retail Customer Service

EZCORPBeeville, Texas
Address: 111 E. Houston Beeville, Texas 78102 Brand: EZPawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Posted 2 weeks ago

Grease Monkey logo

Automotive Customer Service Advisor

Grease MonkeyKernersville, North Carolina
Benefits: Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Posted 6 days ago

Planet Fitness logo

Third Shift Customer Service

Planet FitnessHilliard, Ohio
Benefits: Free Gym Membership Job Summary The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am Monday through Thursday . Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Maintain the neatness and cleanliness of the club Monitor for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Cleaning background preferred Customer Service background preferred A passion for fitness and health Upbeat and positive attitude! Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Acknowledgement of members when maintaining the facility Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals throughout shift Clean and sanitize equipment, restrooms and surfaces throughout the club Monitor club and assist members throughout entirety of shift Compensation: $13.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Midas logo

Customer Service Representative

MidasMalden, Massachusetts

$18 - $20 / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Compensation
$18-$20/hour
Benefits
Paid Vacation
Career Development

Job Description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. 
We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas Customer Service Representative, you will be performing the following duties:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
  • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned
Qualifications
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid driver’s license
Compensation: $18.00 - $20.00 per hour

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