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ShipMonk logo
ShipMonkFort Worth, TX
About the Role: Lead Leaders. Scale the Future of CX. We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations across Texas, Nevada, and California. You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences. If you're a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West. What You'll Be Rocking Every Day Lead Through Leaders Manage, mentor, and develop CX Managers overseeing multi-site teams across TX, NV, and CA. Build strong leadership rhythms around coaching, calibration, and accountability. Develop future leaders through performance reviews, succession planning, and growth frameworks. Foster a culture of trust, ownership, accountability, and results across distributed teams. Own the Metrics That Matter Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case. Use data to identify trends, build action plans, and execute performance improvements. Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. Lead WBRs and MBRs that move from reporting to real operational impact. Champion the Merchant Experience Act as the senior escalation point for complex or high-value merchant concerns across the region. Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor. Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience. Identify root causes and drive proactive communication strategies to prevent repeat issues. Drive Innovation and Efficiency Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem. Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities. Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction. Balance innovation with operational discipline - ensuring change drives measurable results. Build Systems That Scale Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards. Support network-wide standardization of reporting, quality assurance, and process excellence. Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities. Champion Culture and Engagement Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged. Recognize wins, celebrate milestones, and maintain energy through periods of high demand. Promote a "Michelin Star" mindset that blends precision, consistency, and merchant obsession. What Makes You a Great Fit You've Led Leaders - you know how to develop managers and scale performance across sites. You're Both Analytical and Empathetic - you manage through data but lead through people. You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy. You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives. You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience. You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership. What You Bring to the Table 6-8 years of progressive leadership experience in Customer Experience, Operations, or Service Management At least 3+ years managing managers or multi-site teams Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case Experience in 3PL, logistics, or eCommerce fulfillment environments Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization Familiarity with CRM, ticketing, and workforce management platforms Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps Ready to Redefine the Merchant Experience? Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale. At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to grow, ready to build, and excited to lead transformation, this is where you'll do some of the best work of your career.

Posted 30+ days ago

F logo
Freeway Insurance Services AmericaSan Antonio, TX

$12 - $18 / hour

Sign-On Bonus Opportunity of up to $1,000* Pay Range: $12 - $18 / hour Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: Discount gym membership to over 12,200 fitness centers and 9,300 on-demand workout videos including a $15 a month reimbursement. Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Mental Health Benefit: 12 therapy sessions and 13 additional psychiatric sessions. Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Personal Lines or Property and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Hiring Immediately Freeway Auto Insurance CBU

Posted 3 weeks ago

R1 Revenue Cycle Management logo
R1 Revenue Cycle ManagementPark City, UT

$16 - $22 / hour

Location: Intermountain Park City Hospital Shift Hours: PRN, Part-time, Full-time R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: High School Diploma or GED Excellent customer service experience For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

Posted 1 week ago

Wawa, Inc. logo
Wawa, Inc.Abingdon, MD

$16 - $19 / hour

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

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Savers Thrifts StoresLas Vegas, NV
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associatees create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: Bundled health plans such as medical, Rx, dental and vision Company-paid life insurance for extra protection and peace of mind Programs to stop smoking, diabetes management coaching, and on demand care options. A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Paid time off from work for leisure or other hobbies. A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 8530 West Lake Mead Blvd, Las Vegas, NV 89128

Posted 30+ days ago

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Maersk (a.k.a A P Moller)Santa Fe Springs, CA

$21 - $23 / hour

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. We are seeking a Customer Service Rep for our Santa Fe Springs location Direct Hire - Full Benefits Schedule: Monday thru Friday, 7:00 AM - 3:30 PM Summary: The Warehouse Customer Service Representative will work with the general Distribution Center team to provide support by performing tasks according to well established company procedures. Will perform cross-functional duties within the Distribution Center to support the workflow and operational processes. Essential Duties and Responsibilities include the following. Other duties may be assigned. Assist the department and perform position related duties as specified by management. Allocate orders based on customer requirements. Record and communicate potential order concerns to customer(s). Communicate with Inventory Control department regarding inventory availability. Partner with Processing Department on order management. Print corresponding documents for routing purposes. Print labels and corresponding documents. Sort, sort and separate warehouse labels. Record and update production documents. Submit and follow-up on purchase order for routing based on store requirements. Update and maintain warehouse management system (WMS). Communicate with Shipping Department and carriers to maintain pickup schedule. File and Scan documents into the system/customer. Skills and Experience: Minimum of 1 year in a customer facing service-oriented position. Ability to solve problems efficiently and effectively. Willing and able to work with individuals at all levels of the company. Superior communication skills. Understands the critical nature of customer needs and the importance of response time. High level of urgency Intermediate skill level in MS Office products including MS Word, MS Excel and MS Outlook. Industry related experience preferred but not required. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $21-23 an hour The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Posted 1 week ago

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Etex GroupRatingen, DE
Die Etex Group ist eine international führende Industriegruppe, die sich auf die Produktion und Vermarktung von hochwertigen Baumaterialien und -lösungen spezialisiert hat. Unsere Produkte und Systeme stehen für höchste Qualität und tragen dazu bei, Wohnungen, Schulen, Krankenhäuser und vieles mehr sicherer, ruhiger und wärmer zu machen. Promat gehört zur belgischen Etex-Gruppe und profitiert von der Expertise und dem technologischen Fortschritt von über 13.500 Mitarbeitenden an 160 Standorten weltweit. Die Etex Building Performance GmbH ist in Deutschland an 4 Standorten vertreten. Mit unseren Marken Siniat und Promat sind wir einer der führenden Anbieter von innovativen Lösungen im Trockenbau und im bautechnischen Brandschutz. Wir arbeiten als EIN Team und pflegen eine kollaborative und fürsorgliche Kultur, einen Pioniergeist und die Leidenschaft, für unsere Kunden immer besser zu werden. Mission & Kontext Als Customer Service Manager DACH sind Sie für die Order-to-Cash-Prozesse einschließlich der Schadenbearbeitung für unsere beiden Marken Siniat und Promat in der DACH-Region verantwortlich. Sie sorgen für einen reibungslosen und kostenoptimierten Prozess von der Auftragserfassung und Auftragsbestätigung bis zur termingerechten Lieferung. Sie sind kundenorientiert. Sie arbeiten eng mit dem Vertrieb und Marketing zusammen, um Kundenbedürfnisse zu analysieren und zu verstehen, kundenorientierte Maßnahmen, Ziele und KPIs zu definieren und umzusetzen, um den Mehrwert zu steigern. Sie streben nach digitalen Lösungen. Mit Ihrer Führungsstärke fördern Sie eine Mentalität der kontinuierlichen Verbesserung und konzentrieren sich auf die Teamentwicklung, OTC-Prozesse und Tools. Ihre Aufgaben Führen & Entwickeln: Aufbau, Leitung und Coaching des Customer-Service- und Reklamationsteams. Sie sorgen für eine klare Aufgabenverteilung, Motivation und Weiterentwicklung. Optimieren & Standardisieren: Harmonisierung von Prozessen über verschiedene Bereiche hinweg (Planung, Vertrieb, Logistik, Preisgestaltung) und Förderung digitaler Lösungen wie OCR oder EDI. Kundenfokus leben: Enge Zusammenarbeit mit Vertrieb und Marketing, Analyse von Kundenfeedback (z. B. NPS) und Umsetzung messbarer Verbesserungsmaßnahmen. Ergebnisse sichern: Regelmäßige Analyse von Kosten- und Leistungskennzahlen, Ableitung von Maßnahmen zur Effizienzsteigerung und Kostenkontrolle. Verantwortung übernehmen: Berichterstattung, Qualitätskontrolle und Umsetzung nachhaltiger Verbesserungen auf Basis von Benchmarks und Best Practices. Ihr Profil: Sie passen menschlich wie fachlich ins Team Abgeschlossenes Studium (Bachelor/Master) oder gleichwertige Berufserfahrung. mehrjährige Berufserfahrung im Kundenservice - von Auftragserfassung bis Reklamationsmanagement, idealerweise mit Erfahrung im Up-/Cross-Selling. Nachweisbare Führungserfahrung mit der Fähigkeit, Teams zu entwickeln und für Veränderungsprozesse zu begeistern. Ausgeprägte Problemlösungskompetenz und Flexibilität im Umgang mit Herausforderungen in Lieferketten und Prozessen. Erfahrung in der Umsetzung von Prozessverbesserungen mit Fokus auf Servicequalität, Effizienz und Bestandsoptimierung. Sicher im Umgang mit ERP- und BI-Systemen (SAP S/4HANA von Vorteil) sowie den gängigen MS-Office-Tools und Interesse an Automatisierungslösungen. Analytische, strukturierte Arbeitsweise gepaart mit Hands-on-Mentalität. Benefits & Menschliches: Hier lohnt sich Ihr Einsatz in jeglicher Hinsicht Rund 1.300 Mitarbeiter*innen gehören in Deutschland zum fest angestellten Etex-Team. Die Zusammenarbeit in unserem Unternehmen ist davon geprägt, dass jeder Einzelne sich ernst genommen fühlt und in seinen Talenten gefördert sieht. In Zahlen und Benefits ausgedrückt, dürfen Sie Folgendes von uns erwarten - weil gute Arbeit ein gutes Umfeld braucht: Verlässlichkeit, auf die Sie bauen können: Eine unbefristete Festanstellung in einem etablierten Unternehmen mit jahrzehntelanger Erfahrung im Trockenbau und baulichen Brandschutz. Gestaltungsfreiheit statt starrer Abläufe: Bei uns haben Sie den Freiraum, Ideen nicht nur zu entwickeln, sondern auch in die Praxis umzusetzen - mit flexibler Arbeitszeitgestaltung. Zusammenarbeit auf Augenhöhe: Eine Unternehmenskultur, in der Ideen gehört werden - mit regelmäßigen Feedbackgesprächen und Raum für Ihre persönliche Weiterentwicklung. Weiterkommen mit Plan: Ob Fachseminar, Schulung oder digitale Lernplattform - wir unterstützen Ihre Entwicklung gezielt. Modernes Arbeiten: Helle, freundliche Büros mit kostenlosem Obst und Kaffee - damit Sie sich rundum wohlfühlen. Work-Life-Balance: 30 Tage Urlaub und die Möglichkeit anteilig mobil zu arbeiten. Attraktive Rahmenbedingungen: Bike-Leasing, gute Verkehrsanbindung (ÖPNV, Autobahn, Flughafen) sowie kostenlose Parkplätze. Weiterkommen inklusive: Sie profitieren von einem strukturierten Onboarding, zahlreichen internen Angeboten und der Chance, an internationalen Projekten mitzuarbeiten. Bewerben Sie sich hier über unser Bewerberportal! Für Fragen oder einen ersten Gedankenaustausch steht Ihnen Linda Müller gerne unter 02102 493 150 zur Verfügung. Etex Building Performance GmbH Scheifenkamp 16, 40878 Ratingen

Posted 30+ days ago

Copart logo
CopartJackson, MS

$16 - $18 / hour

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $16.04 - $18.07 per hour Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Posted 30+ days ago

American Red Cross logo
American Red CrossNorth Platte, NE

$19+ / hour

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (North Platte, Nebraska): To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance Pay Information: Starting rate $19.38/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Posted 2 weeks ago

P logo
Planet Fitness Inc.Columbus, OH
Job Summary This job is full time and will require you work one weekend day. Shift is 6am to 2pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to member's accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Goodman Manufacturing logo
Goodman ManufacturingWaller, TX
The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product. This position serves as the primary point of contact for independent distributors and COD branches. The CSR supports the Sales Managers by developing and improving phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Position Responsibilities may include; Order fulfillment and order maintenance processes. Open customer accounts by recording account information. Create and maintain customer records by updating account information Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Monitor scheduled shipment dates to ensure timely delivery and expedite date of delivery. Educate customers about terminology, features and benefits of products in order to improve sales and customer satisfaction. Collaborate with Sales Mangers to verify pricing discounts and customer details. Attract potential customers by answering product and service questions and suggesting information about other products and services. Process Return Materials Authorizations (RMAs) and transfer requests; AAA (Credit/Debits) and Damage Claims Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Follow up with customers to ensure customer satisfaction, document and report matters that need addressing. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Contribute to team efforts by accomplishing related results as needed. Nature and Scope: Works within well-defined instructions Knowledge and Skills: HVAC product knowledge and market knowledge Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry Quality focus - attention to detail and accuracy and effective documentation skills Ability to analyze and process information Excellent organizational and time management skills including prioritization skills to complete projects on time Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives Ability to apply good judgement, strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Experience: 1-3 years of experience Education: High School diploma or GED equivalent People Management: No Physical Requirements / Working Environment: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports to: Manager, Customer Service/Order Services Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Posted 30+ days ago

U-Haul logo
U-HaulConcord, CA

$16 - $25 / hour

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. Pay Range is: $16.00 - $25.00 Hourly U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

G logo
Gerdau Ameristeel CorporationTampa, FL
BASIC FUNCTION: Manage and lead customer service team to help optimize fulfillment of orders and customer service satisfaction. The primary purpose of this job is managing the team, providing leadership and direction, and oversight of his/her respective product and area. Primary Duties & Responsibilities: % Description of duty/responsibility 10% Analyze and review reports on orders and customer service to help identify and prevent issues and opportunities to help lead the team. 20% Manage and develop team members - coaching, training, mentoring, performance management, hiring, career and succession planning, etc. 15% Managing, resolving and approving customer complaints- providing feedback to team members for development opportunities and increasing customer satisfaction. 40% Provide proactive and reactive fulfillment management oversight to ensure product availability, balancing inventory with sales, identifying opportunities across the team/product line to optimize order fulfillment. This is accomplished through managing team members and his/her work. Make recommendations and work cross-functionally to elevate fulfillment issues for approval. Coordinates with S&OP, Sales, Production, etc. 15% Participate and provide leadership in special projects related to customer service, sales, fulfillment and related areas. Scope: Manage a team of Customer Service Reps and Fulfillment analysts - at a product / group of customers level Supervisory Responsibilities & Reporting Structure: Supervises who: Fulfillment Analyst, CSR I & CSR II (size of team varies by product line but the likely range would be between 8 and 14 people) Reports to: Director Qualifications and Educational requirement(s): Four year degree required and 5+ years of customer service, sales, order management or related experience required; previous people management experience strongly preferred Skills include: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Developing team members, Order management Metrics for success: Revenue Customer Satisfaction Lost sales Capital employed/revenue

Posted 30+ days ago

U-Haul logo
U-HaulMonroeville, PA
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

U-Haul logo
U-HaulBridgeport, CT
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 2 weeks ago

A logo
Agiliti Health, Inc.West Milwaukee, WI
Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. What You Will Do in This Role Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office. Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance. What You Need For This Role Be 21 years of age or older, with high school diploma or equivalent. Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies. Have customer service experience. Prior work experience in hospital setting is helpful. Have basic computer skills. Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. Be able to lift and/or push up to 75 pounds. Be able to stand and walk for long periods of time. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Milwaukee District Additional Locations (if applicable): Job Title: Customer Service Technician I Company: Agiliti Location City: West Milwaukee Location State: Wisconsin

Posted 6 days ago

Parker's Convenience Stores logo
Parker's Convenience StoresSavannah, GA
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Service: Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally. Speak honestly and act with integrity, upholding company values at all times. Cash Handling & Transactions: Handle cash transactions, fuel transactions, and other retail shift duties as assigned. Responsible for alcohol, tobacco, lottery sales, and other age-regulated products. Operational Duties: Ensure compliance with company policies, procedures, and safety regulations across all store activities. Attention to detail while multitasking. Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock. Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment. Assist the store leader with additional tasks as needed. REQUIREMENTS: Must be 18 years of age or older to work in store operations. Must be 16 years of age to work in kitchen operations Must have reliable transportation. Flexible availability is required, including nights, weekends, and holidays. PHYSICAL REQUIRMENTS: Ability to stand for extended periods, ranging from 8 to 10 hours. Ability to push or pull up to 50 pounds. Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels. Parker's is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Posted 30+ days ago

A logo
AmeriServ Financial BankJohnstown, PA
JOB TITLE Customer Service Rep. Trainee DEPARTMENT Various ( 0 thru 12 months) DUTIES: Process paperwork related to departmental activities and establish and maintain files and records, including those of a confidential nature. Operate a computerized word processing system to produce, letters, reports, forms, and other printed documents. Perform various clerical duties, such as typing, filing and recording. Answer telephone responding to general inquires; direct customers to the appropriate area. Prepare and execute documents such as, notes, disclosures, rescissions and checklists. Issue the proceeds checks. Perform a variety of duties related to the processing and administration of existing loans in the following areas; consumer lending, commercial lending, and mortgage lending. Perform all other related duties as assigned.

Posted 30+ days ago

S logo
Starkey Laboratories, Inc.Eden Prairie, MN

$40,000 - $45,000 / year

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation: https://www.youtube.com/watch?v=GjhRQ7qzlI0 Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant. JOB SUMMARY DESCRIPTION This position requires excellent communication and people skills to represent Starkey Hearing Technologies' products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional's offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction. As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit. Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat Handle all calls with care in a professional-friendly manner. Act as first point of contact for patient inquiries on how and where to obtain professional hearing services Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids. Approach patients from a sales and support perspective by following script assigned to program/campaign Follow up before and after hearing test appointment and hearing aid fitting to ensure patient satisfaction as well as aftercare education Communicate effectively with Start Hearing's Network Providers regarding technology recommendations. Provide efficient use of data systems to find and recommend local hearing professionals. Provide valuable "front line" feedback on patient concerns Be able to support hearing care professionals and staff on order entry, sales process and payment process when necessary. Successfully utilize current CRM and B2B2C support tools as a primary business unit driver Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers. Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff. JOB REQUIREMENTS Minimum Education, Certification and Experience Requirements Education (i.e., 4-year college degree, license, certification) High school diploma from an accredited institution; General education degree Experience (i.e., years of work experience related to the job) Experience in customer service activities and sales related functions Knowledge / Technical Requirements Solid computer experience with Windows programs; experience with CRM systems a plus. Phone sales process and direct selling Good product knowledge preferred but not required Competencies, Skills & Abilities Excellent customer service skills Great enthusiasm for helping patients and providers Must be an energetic "self-starter" with the ability to work both independently and within a team Demonstrate current knowledge of hearing aid and hearing loss information Strong verbal, written and interpersonal skills with the ability to multi-task. Attention to details and time management are a must Previous experience in customer service/support environment Must be flexible, proactive and possess perseverance Should be able to operate well under tight pressure Able to address multiple projects simultaneously Salary: The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. #LI-KS2

Posted 3 weeks ago

U-Haul logo
U-HaulStephens City, VA
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

ShipMonk logo

Sr. Customer Service Manager

ShipMonkFort Worth, TX

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Job Description

About the Role: Lead Leaders. Scale the Future of CX.

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations across Texas, Nevada, and California.

You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you're a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You'll Be Rocking Every Day

Lead Through Leaders

  • Manage, mentor, and develop CX Managers overseeing multi-site teams across TX, NV, and CA.
  • Build strong leadership rhythms around coaching, calibration, and accountability.
  • Develop future leaders through performance reviews, succession planning, and growth frameworks.
  • Foster a culture of trust, ownership, accountability, and results across distributed teams.

Own the Metrics That Matter

  • Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
  • Use data to identify trends, build action plans, and execute performance improvements.
  • Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
  • Lead WBRs and MBRs that move from reporting to real operational impact.

Champion the Merchant Experience

  • Act as the senior escalation point for complex or high-value merchant concerns across the region.
  • Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
  • Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
  • Identify root causes and drive proactive communication strategies to prevent repeat issues.

Drive Innovation and Efficiency

  • Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
  • Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
  • Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
  • Balance innovation with operational discipline - ensuring change drives measurable results.

Build Systems That Scale

  • Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
  • Support network-wide standardization of reporting, quality assurance, and process excellence.
  • Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.

Champion Culture and Engagement

  • Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
  • Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
  • Promote a "Michelin Star" mindset that blends precision, consistency, and merchant obsession.

What Makes You a Great Fit

You've Led Leaders - you know how to develop managers and scale performance across sites.

You're Both Analytical and Empathetic - you manage through data but lead through people.

You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.

You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.

You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.

You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

  • 6-8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
  • At least 3+ years managing managers or multi-site teams
  • Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
  • Experience in 3PL, logistics, or eCommerce fulfillment environments
  • Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
  • Familiarity with CRM, ticketing, and workforce management platforms
  • Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to grow, ready to build, and excited to lead transformation, this is where you'll do some of the best work of your career.

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