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Advisor 1, Car Care Customer Service & Sales
AAA Club AllianceAnnapolis, Maryland
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today! Location Address: 2054 Somerville Road, Annapolis, MD 21401 At AAA, your success is our success. As an Automotive Service Advisor, we can offer you: The starting base compensation for this position is $22.65 to $24.65 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year! Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start. Over 2 weeks of Paid Time Off accrued during the first year of employment 8 Paid Holidays each year 401(k) plan with up to a 7% Company Match on retirement contributions FREE Company-Paid Life Insurance Tuition Reimbursement (up to $5,250 per year) FREE AAA Premier Level Membership An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment. Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round! What our Automotive Service Advisors do: Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs. Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs. Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards. Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer. What you will need to succeed: High School Diploma or equivalent. Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record. Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required! Valid Driver’s License. Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position. Authorized to work in the USA. ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Care
Posted 1 week ago
U
Inside Sales and Customer Service Representative
US605Carmel, Indiana
Benefits: Competitive salary Opportunity for advancement Training & development Company Overview: As an established leader in the Printing, Design, and Signage industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that simplify their lives. We are passionate about delivering exceptional products and services, while fostering strong relationships within our community. Job Summary: We are seeking a detail-oriented and customer-focused Inside Sales and estimator to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry, and a passion for delivering top-notch customer experiences while generating inside sales. Key Responsibilities: Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities. Handle incoming customer calls for quotes, orders, and inquiries. Reactivate relationships with inactive customers by sharing special deals and offers. Attract new customers by answering product and service questions and suggesting additional solutions. Communicate customer requirements to the support team in accordance with company policies. Assist walk-in traffic with order redemption, payment, and processing. Direct customers to the correct department for project-related needs and ensure timely resolutions. Document client interactions, inquiries, complaints, and solutions using internal systems. Provide clear and accurate product and service information to customers, including new updates or functionalities. Maintain a high level of client satisfaction by building strong and meaningful relationships. Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided. Qualifications: Industry Expertise : Previous experience in the print industry or graphics is highly preferred. Customer Service Skills : Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction. Relationship Building : Ability to build and maintain strong relationships with customers and teammates. Communication Skills : Strong written and verbal communication skills to effectively interact with customers and team members. Problem-Solving : Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues. Collaborative Attitude : A desire to continuously look for ways to help both customers and teammates meet their goals. Why Join Us? Becoming part of our team means working in a supportive environment where your problem-solving skills and customer-first approach will make a real difference. Your efforts will directly contribute to our mission of making life easier for small businesses and consumers, while growing your expertise in an established and thriving industry. If you're passionate about high-quality customer service, enjoy fostering relationships, and are motivated to succeed in a dynamic and fast-paced environment, apply today ! Compensation: $17.00 - $22.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Posted 5 days ago
Customer Service Representative
PLSOklahoma City, Oklahoma
This job is located at: 3005 S. May St., Oklahoma City, OK 73119 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Posted 1 week ago
Customer Service Representative - H-1
AmeriVetAllen Park, Michigan
Key Responsibilities: Greet clients and pets warmly upon arrival. Accurately input new client and pet information into the system. Answer and direct phone calls professionally and efficiently. Schedule appointments based on doctor availability. Process payments and handle cash transactions accurately. Assist with cleaning duties, including pet-related accidents. Perform additional tasks as assigned to support hospital operations. Qualifications: High school diploma or equivalent. Previous veterinary customer service experience preferred. Comfortable working around animals of all sizes and temperaments. Ability to stand for extended periods (up to 9 hours). Able to lift at least 20 pounds. Strong communication and multitasking skills. Basic math skills and attention to detail. Flexible schedule with availability to stay past scheduled shifts when needed. We currently are open Monday, Tuesday, Thursday, Friday and Saturday. Closed Wednesday and Sunday. Saturdays are only 5 hours. Work Environment: Fast-paced, team-oriented veterinary hospital. Frequent interaction with animals and pet owners. Requires physical activity, including standing, lifting, and cleaning. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Posted 3 days ago
Customer Service/Relationship Building Specialist
FastsignsSunrise, Florida
Benefits: Bonus based on performance Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development Wellness resources FastSigns is hiring for a Customer Service/Relationship Building Specialist to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Specialist Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Initiate sales calls to prospective clients to increase company client base Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of customer service & sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Very comfortable with incoming and outgoing sales conversations Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $16.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Posted 2 weeks ago
Customer Service Representative
SandvikUsa, Tennessee
Sandvik Mining, in White Pine, TN Customer Sales and Support Representative Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. Key performance areas As the Customer Sales and Support Representative, you will be the first point of contact for customers and owner of the order process, responsible for answering and responding to customer issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team, with the aim of building long-term customer satisfaction. The Customer Sales & Support Representative will: Answer all designated incoming calls from external sources and process sales orders taken by phone Assess customer inquiries and route to appropriate person or department Take ownership of customer issues and ensure commitments are met as promised Expedite urgent orders to ensure customer receives when needed Advise supervisor of customer concerns and solicit support where needed Proactively inform customer of any changes to order status, backlog issues, or other relevant matters. Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements. Assist Expeditor to ensure accuracy of customer backorder status Stay current on industry developments, competitive offerings and issues affecting sales and customers. Develop working knowledge of products and their functions for their respective customer group Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment Possesses a high degree of personal accountability and follow-up skills Learn Customer Service software applications The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two-year degree, or equivalent experience is preferred. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and sound business judgment when needed. Your customer service skills are top-notch, as are your planning and organizational skills. Benefits Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement How to apply For immediate consideration, please apply online at http://www.sandvik.com/careers for the Customer Service Representative position, Job Req. ID# R0081974 . Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Posted 6 days ago
Customer Service Representative
Planet FitnessCoon Rapids, Minnesota
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Posted 2 weeks ago
Customer Service Representative
Security FinanceFt Wayne, Indiana
Description Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative ! Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states. You’ll know you are a successful Customer Service Representative when you: Provide outstanding customer service and problem resolution Perform collection activities on delinquent accounts Assist with insurance verifications Perform Welcome Calls Act as back up to our Administrative Assistant to receive loan payments and fund loans Perform Skip Tracking and other locate activities You could be a great addition as Customer Service Representative if you have: Previous customer service and/or collections experience A valid state driver’s license, with an acceptable driver’s record Access to a reliable automobile for work use Keep in mind that we provide: An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more. Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story. TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities. Come Begin Your Story! Apply Today!
Posted 6 days ago
Customer Service Representative
Avis Budget GroupSarasota, Florida
$15.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You’ll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We’re Looking For: Valid Driver’s License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Sarasota Florida United States of America
Posted 3 weeks ago
Customer Service Representative
Johnson ControlsKansas City, Kansas
Job Description Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation. Responsibilities include, but are not limited to, the following: · You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service. · Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties. · Document alarm handling procedures and complete alarm processing as per standard operating procedures. You will carry out your responsibilities by: Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed. Required · Must be 18 years old · Customer service experience · Excellent communication skills · Able to type between 20 – 25 wpm · Basic knowledge of computer applications Preferred · Strong problem-solving skills · High School Diploma or GED Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned. This position requires you to maintain the necessary licensing as part of the job requirements. Who we are: Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request. Training Class Start Date: Monday, September 2 Time: 8:00 AM - 4:30 PM CST; Monday through Friday for 4 weeks Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .
Posted 6 days ago
Customer Service Representative Second Shift
Planet FitnessHilliard, Ohio
Job Summary Full or Part time avaiable. Shift is 2pm to 10pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to member’s accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift Compensación: $13.00 per hour Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Posted 2 days ago
Customer Service Advisor
SpeeDeeCharlotte, North Carolina
--- Join Our Team as a Customer Service Associate! Are you passionate about helping others and delivering exceptional service? We are looking for a dynamic and enthusiastic Customer Service Associate to join our team! In this role, you will be the face of our company, providing top-notch support and assistance to our valued customers. Key Responsibilities: - Engage with customers through various channels, including phone, email, and chat, ensuring a seamless and positive experience. - Resolve customer inquiries and issues promptly and effectively, using your problem-solving skills to turn challenges into opportunities. - Collaborate with team members to enhance service delivery and contribute to a positive work environment. - Stay updated on product knowledge and company policies to provide accurate information and support. What We Offer: - A vibrant and inclusive work culture that values your contribution. - Opportunities for professional growth and development. - Competitive salary and benefits package, including health insurance and retirement plans. - Flexible scheduling and a supportive team environment. Who You Are: - A friendly and approachable individual with excellent communication skills. - A proactive problem-solver with a passion for customer satisfaction. - Able to thrive in a fast-paced environment while maintaining a positive attitude. If you’re ready to make a difference and be part of a team that values your talents, apply today! We can’t wait to meet you! --- Let me know if you need any adjustments or additional details! Compensation: $18.00 per hour Let’s talk about the SpeeDee Service Difference: Local Ownership Most SpeeDee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities. Quality Service SpeeDee was built on a solid commitment to customer service. Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program. Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus. Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service. Maintenance Records If you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your SpeeDee maintenance history and manufacturer’s recommended service schedule. Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost. You Decide It’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.
Posted 2 weeks ago
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Customer Service Representative
Anticimex CarolinasMatthews, North Carolina
Job Description: Customer Service Representative Job Summary The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry. Principal Responsibilities · Provide stellar customer service from the greeting to the conclusion of the call. · Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers. · Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner. · Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers. · Routing technicians and sales people when scheduling appointments · Help customers understand their account ensuring satisfaction. · Enter clients’ information accurately into the computer. · Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads. · Process cash payments that are received by the Customer Service Center or the branch. · Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked. · Provide back-up support to the incoming calls for the Inside Sales team. · Document and escalate infractions reported by our customers. · Comply with all company policies and procedures with all employees. · Participate in customer service projects on behalf of the department. · Encourage and foster a harmonious workplace with a positive attitude. · Collaborate with team members as needed. · Maintain acceptable attendance and tardiness records. · Other duties as assigned Competency/Position Requirements: Knowledge, Skills, & Abilities · Exceptional verbal and written communication skills · Committed to accuracy · Ability to demonstrate flexibility when needed · Ability to work effectively in PestPac · Exceptional customer service disposition · Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required Education/Experience: · No experience required. · Previous customer service experience strongly preferred. · Previous experience with heavy incoming call volume is preferred. · Must be able to walk, sit, stand, & and use the computer and phone for extended period of times. · Ability to work two Saturdays per month as needed. · This list may not be all inclusive. Physical and Mental Demands Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%) Lifting (up to 10 lbs) Carrying Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading FLSA Status: Non-Exempt Reports to: Team Lead or CSC Supervisor Direct Reports: None
Posted 3 weeks ago
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Customer Service Expert
Palm Beach Beauty & TanKilleen, Texas
Responsive recruiter Benefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law. Palm Beach Tan® offers tremendous opportunities to grow and create an amazing career. We’re looking for bright, passionate and fun individuals to join our team. If this sounds like you, we’d love to hear from you.
Posted 4 days ago
Customer Service Representative
PLSHuntington Park, California
This job is located at 3217 E. Florence Ave., Huntington Park, CA 90255 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to sit and/or stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment California Pay Band $17.87 - $19 USD
Posted 2 weeks ago
Customer Service Rep
Mr. HandymanClarksburg, Maryland
We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company. This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling multiple office priorities. We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement. At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must: Skills/ Requirements Job duties include, but are not limited to: Answer phone and schedule appointments Check email and voice mail for messages and return calls Review schedule for day/week Communicate and review jobs with service technicians Make appointment confirmation calls Make follow-up calls Data entry with 45 wpm typing skills We use Microsoft Office, so a working knowledge of Word and Excel is a requirement Compensation: $15-$17 hourly For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer service-focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut, are offered a competitive, work environment with the ability to have more control over your earnings and your future. A company vehicle, uniforms and ipad are provided. Must have a valid driver's license and must pass a background check. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Posted 2 weeks ago
100% Work From Home Union Position- Customer Service/ Sales
Global EliteCedar Rapids, Iowa
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
Posted 1 week ago
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Customer Service / Purchasing Specialist
Guild Garage GroupWest Valley, Utah
We are looking for someone with TOP TIER talent who Wants to start a Career Today! A Plus Garage Doors has been named "One of the Fastest 50 growing companies in Utah", ranked in the Inc. 5000, and has been named "One of the Best companies to work for in Utah" 4X Years running! Want to Work for an amazing company that treats its employees right and has an amazing TEAM-first Culture? A Plus is Utah's largest and fastest growing Residential Garage Door Business. Start your career today in a steadily growing industry. Join our Amazing TEAM here in West Valley City! We are looking to add a Customer Service/Purchasing Specialist to our team! The ideal candidate will be detail oriented, organized, great with computers and navigating, and have strong communication skills. Experience is a plus, however considering the position, we will train our candidate to learn and understand the position. Great attitude and ability to show up to work on time are a must. This person would aid in pricing garage doors, scheduling installation appointments with customers, order garage doors, and communicate amongst our team. You will be joining a very tight-knit team in a wonderful environment where everyone works together to wear whatever hat is needed to keep things running smoothly. The position is based out of our West Valley City office. Work hours will be Monday thru Friday 8:00 AM – 5:00 PM. Responsibilities: Maintain a positive, empathetic and professional attitude toward customers and employees at all times Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations Communicate with customers through various channels such as email and chat Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Maintain records of customer interaction, transactions, comments, complaints Seize opportunities to upsell products when they arise Understanding our products/services inside and out Communicate and coordinate with colleagues as necessary Perform other duties as assigned Skills/Qualifications: 1 year previous experience in a customer service role Excellent customer service, and organizational skills Strong phone and verbal communication skills along with active listening Experience with Service Titan a plus Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree What we have to offer you! Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching Employee Discount Employee Referral You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $20 - $24 USD
Posted 6 days ago
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Insurance Customer Service Associate
Woomer Insurance GroupApex, North Carolina
Job Description Customer Service Agent with customer service experience preferred. Associate is responsible for maintaining and maximizing profitable relationships with new and existing clients. Personal &/or Commercial Insurance experience is a major plus. Responsibilities: Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance. Qualifications: Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor’s Degree or comparable work experience. Possess a valid driver’s license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base. Have a proven track record of business to business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems. Benefits/Perks: Competitive Pay Bonuses and commissions Professional Development Job Stability in a growing industry Exceptional benefits and PTO Compensation: $45,000.00 - $55,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice! IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
Posted 2 weeks ago
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Customer service / Trainer- $11- $12/hr- Lake Mary, FL
9RoundLake Mary, Florida
READY TO START NOW!! We are hiring ENTRY LEVEL, positive and enthusiastic fitness lovers who are not afraid to work a room and motivate our members. He/She should love exercise and can perform regular pushups, sit-ups and willing to learn training 9Round way. No prior experience needed! Love People! Love Fitness! Customer Service background is preferred. Compensation: $11.00 - $12.00 per hour ABOUT 9ROUND 9Round has been delivering fast, effective kickboxing style workouts for over 10 years. Founded in 2008 by husband and wife, Shannon and Heather Hudson, in Greenville, South Carolina, the circuit training format provides a killer workout in just 30-minutes. With over 750 locations and 19 countries across the globe, 9Round continues to gain popularity as people search for a workout that they don’t have to schedule their lives around. With no class times and a trainer included with each workout, 9Round makes fitness fun, affordable and accessible. Whether you’re male or female, 19 or 91, 9Round makes you stronger in 30 minutes. MISSION STATEMENT We, at 9Round, are on a mission. From the CEO to the Trainers running the floor, we’re all about making members stronger in 30 minutes, physically and mentally.
Posted 2 weeks ago
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Advisor 1, Car Care Customer Service & Sales 
AAA Club AllianceAnnapolis, Maryland
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Job Description
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!
As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!
Location Address: 2054 Somerville Road, Annapolis, MD 21401
At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:
The starting base compensation for this position is $22.65 to $24.65 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!
Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start.
Over 2 weeks of Paid Time Off accrued during the first year of employment
8 Paid Holidays each year
401(k) plan with up to a 7% Company Match on retirement contributions
FREE Company-Paid Life Insurance
Tuition Reimbursement (up to $5,250 per year)
FREE AAA Premier Level Membership
An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment.
Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!
What our Automotive Service Advisors do:
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
What you will need to succeed:
High School Diploma or equivalent.
Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
Valid Driver’s License.
Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
Authorized to work in the USA.
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Car CareAutomate your job search with Sonara.
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