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Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #bssales Compensation: $12.00 - $14.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Growing Home Improvement & Home Maintenance contractor looking to hire an experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market. The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to: - Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling) - Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking; scheduling of work - Appointment confirmation calls, customer satisfaction calls - Staff performance metrics - Service Technician schedule management and dispatch We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires: - Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal - Due to substantial customer contact, a clear voice and excellent communication skills are a must - Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn proprietary computer applications and become proficient in their use. - You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch - Initiative, follow through, attention to detail and independent work skills are a must - Must be able to think ahead, anticipate problems and develop solutions - Above all, you must be customer focused. You are the voice of the company to most customers. - Prior sales and marketing experience is a plus Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired. This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position and we also offer 6 paid holidays/year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team. Compensation: $16.00 - $22.00 per hour For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Growing Home Improvement & Home Maintenance contractor looking to hire an experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market. The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to: - Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling) - Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking; scheduling of work - Appointment confirmation calls, customer satisfaction calls - Staff performance metrics - Service Technician schedule management and dispatch We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires: - Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal - Due to substantial customer contact, a clear voice and excellent communication skills are a must - Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn proprietary computer applications and become proficient in their use. - You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch - Initiative, follow through, attention to detail and independent work skills are a must - Must be able to think ahead, anticipate problems and develop solutions - Above all, you must be customer focused. You are the voice of the company to most customers. - Prior sales and marketing experience is a plus Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired. This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position and we also offer 6 paid holidays/year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team. Compensation: Starting at $154-$17/hour based upon experience For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row! The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Responsibilities: Forge relationships with new customers and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives. Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities. Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term. Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption. Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio Meet and exceed revenue targets and quotas Maintain impeccable administration of your accounts in the Company’s CRM Minimum Qualifications: Associate’s Degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM and Gmail preferred Experience with Microsoft Excel and Word Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Excellent verbal and written communications Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls and email Strong collaborative and teamwork skills Must be able to work with minimal supervision Note: An applicant assessment, background check and drug test may be part of your hiring procedure. No recruitment agencies, please.

Job Description: Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative. If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you! The location for this position is Appleton, WI. How you will Make an Impact: Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance Responsible for data entry, including but not limited to, order entry and account management Review and respond to time sensitive emails Timely back-order review with communication regarding updates to distributors and the sales team Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers Will be expected to perform additional duties as needed Minimum Qualifications: Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer CRM knowledge is preferred. Demonstrated ability to learn new software systems Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task Excellent verbal and written communication skills, with the ability to compose professional emails Ability to build and maintain strong relationships with internal and external customers Preferred Qualifications: Minimum of two years working in an inside sales or account management environment Product knowledge and basic understanding of welding features Company Description Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns. Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue," is inspired by the blue color of Miller equipment. The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people. Additional Information ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law. Why ITW Welding? Here's what we offer to help you build the future you want: Generous Retirement Benefits- 401(k) match PLUS an additional retirement contribution to help you plan for the future. Paid Time Off- 11 paid holidays, 5 sick days, and vacation time to take time for what matters. Company-Paid Insurance- Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind. Family-Friendly Benefits- 4 weeks of paid parental leave and adoption reimbursement to support your family journey. Education Assistance - tuition reimbursement because we believe in investing in your personal and professional development. At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference! ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $12.00 - $14.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $14.00 - $15.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Job Description PLEASE NOTE: THIS IS NOT A REGULAR FULL-TIME POSITION THIS POSITION IS INTERMITTENT, NOT TEMPORARY As a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refunds/exchanges, questions, and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange? Greet every customer with eye contact and a smile in your authentic way Acknowledge every waiting customer as soon as they arrive at your lane to let them know you'll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming the best intentions, and apologize for the inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Description As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Job Description Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Build a Bigger, Better, Bolder Future: Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Your Mission: Customer focused position representing the company to schools, sports teams, churches and other non-profit organizations by telephone, community events, conferences, and on-site customer locations. Retains existing accounts and acquires new accounts by handling a high volume of inbound and outbound calls. Builds and maintains excellent relationships with customers by providing excellent service. How You'll Make an Impact: Builds and maintains excellent relationships with customers to enhance their customer experience. Will require inbound calls, outbound calls and site visits including but not limited to customer deliveries, conferences, and community events. Achieve sales and retention goals by managing customer lists, delivering high quality, motivational presentations at kick-offs, parent/teacher meetings and open houses for schools and non-profit organizations. Recommend and implement company approved strategies for effectively introducing products and programs to schools and organizations throughout the U.S. and Ontario, Canada. Provides detailed information as to how the Program works, how to start a fund-raiser and how fund-raising with our company benefits schools and non-profit groups. Schedules and verifies delivery dates and time of fund-raisers for new and existing customers. Accurately enters incoming orders for deliveries and pick-ups. Quickly resolves customer issues to the satisfaction of the customer while following company guidelines. Develops and maintains open, communicative, and team-oriented relationships with all team members. Follows direction of supervisor and performs all other special projects as assigned. Who You Are: High school diploma or equivalent required. Minimum of two years' experience in a sales or customer service environment or call center. Evidence of ability to operate in either an autonomous or team environment with a motivated, results-oriented demeanor. Highly developed verbal, written and presentation skills, with evidence of ability to effectively communicate to a wide variety of audiences, including adults and children. Demonstrated ability and enthusiasm to motivate others. Computer proficiency (Microsoft Office, database, internet, etc.) Evidence of analytical and problem-solving skills. Previous experience in a position requiring accuracy and attention to detail. Ability and willingness to travel to trade shows and conferences on an as-needed basis and to adhere to the company travel policies. The ability to lift 25 to 50 lbs. on an intermittent basis. Self-provided transportation (reliable personal automobile) with appropriate licenses, good driving record and insurance. Where You'll Work: Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of PKC, LLC. PKC, LLC, is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY

FULL JOB DESCRIPTION : We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Advocate / Customer Service administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey participants come from all backgrounds and markets including Customer Service Representative, Data entry clerk, administrative assistant, receptionist, sales assistant... As a Customer Advocate / Customer Service Representative , you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience. Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery. Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference. Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills. Collaborate with Panduit sales to develop efficient methods for resolving external customer issues. Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction. Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution. -If you are seeking a versatile part time remote work from home work, this is a fantastic position for earning a good side earnings. - Compile, sort and verify the accuracy of customer issues & data before it is entered - Act as an assistant to the HR Manager - Maintain logs of activities and completed work - Typing/Data Entry of confidential client and financial data - Perform other administrative task as assigned - General work - Data entry - Receive calls, texts & emails on my behalf - Book appointments & Flight reservation REQUIREMENTS: - Ability to maintain confidentiality concerning financial information - Must display a high level of integrity and honesty - Must be organised and able to prfioritize tasks efficiently and follow through on commitments - Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems - Must be flexible, adaptable and actively intervene to create and energies positive change REQUIREMENT : Computer - laptop - tablet or smart phone is required to perform work Internet connection required. Any connection is fine as long as it is secure You should be okay working on your own from home without immediate in person supervision (who doesn't want that!) Read and follow written instructions Typing is essential - data entry of at least 25 words per minute What you'll be doing: Ability to give feedback on various company services, product testing and participation in online focus groups is needed Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months - hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday! Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!

Job Description: Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative. If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you! The location for this position is Appleton, WI. How you will Make an Impact: Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance Responsible for data entry, including but not limited to, order entry and account management Review and respond to time sensitive emails Timely back-order review with communication regarding updates to distributors and the sales team Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers Will be expected to perform additional duties as needed Minimum Qualifications: Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer CRM knowledge is preferred. Demonstrated ability to learn new software systems Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task Excellent verbal and written communication skills, with the ability to compose professional emails Ability to build and maintain strong relationships with internal and external customers Preferred Qualifications: Minimum of two years working in an inside sales or account management environment Product knowledge and basic understanding of welding features Company Description Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns. Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment. The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people. Additional Information ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law. Why ITW Welding? Here’s what we offer to help you build the future you want: Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future. Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters. Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind. Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey. Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development. At ITW Welding, we’re not just a place to work – we’re a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference! ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Build a Bigger, Better, Bolder Future: Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Your Mission: Customer focused position representing the company to schools, sports teams, churches and other non-profit organizations by telephone, community events, conferences, and on-site customer locations. Retains existing accounts and acquires new accounts by handling a high volume of inbound and outbound calls. Builds and maintains excellent relationships with customers by providing excellent service. How You’ll Make an Impact: Builds and maintains excellent relationships with customers to enhance their customer experience. Will require inbound calls, outbound calls and site visits including but not limited to customer deliveries, conferences, and community events. Achieve sales and retention goals by managing customer lists, delivering high quality, motivational presentations at kick-offs, parent/teacher meetings and open houses for schools and non-profit organizations. Recommend and implement company approved strategies for effectively introducing products and programs to schools and organizations throughout the U.S. and Ontario, Canada. Provides detailed information as to how the Program works, how to start a fund-raiser and how fund-raising with our company benefits schools and non-profit groups. Schedules and verifies delivery dates and time of fund-raisers for new and existing customers. Accurately enters incoming orders for deliveries and pick-ups. Quickly resolves customer issues to the satisfaction of the customer while following company guidelines. Develops and maintains open, communicative, and team-oriented relationships with all team members. Follows direction of supervisor and performs all other special projects as assigned. Who You Are: High school diploma or equivalent required. Minimum of two years’ experience in a sales or customer service environment or call center. Evidence of ability to operate in either an autonomous or team environment with a motivated, results-oriented demeanor. Highly developed verbal, written and presentation skills, with evidence of ability to effectively communicate to a wide variety of audiences, including adults and children. Demonstrated ability and enthusiasm to motivate others. Computer proficiency (Microsoft Office, database, internet, etc.) Evidence of analytical and problem-solving skills. Previous experience in a position requiring accuracy and attention to detail. Ability and willingness to travel to trade shows and conferences on an as-needed basis and to adhere to the company travel policies. The ability to lift 25 to 50 lbs. on an intermittent basis. Self-provided transportation (reliable personal automobile) with appropriate licenses, good driving record and insurance. Where You’ll Work: Works in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of PKC, LLC. PKC, LLC, is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

Job Description As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, shift differential/holiday pay, and 401K plan to qualifying associates. You'll also have access to the base and its facilities and status as an employee of the DoD. So what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred

SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Responds to complex customer inquires regarding products and quotes for customers. Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters. Monitor service requests and assign technicians to appropriate jobs Communicate with customers to schedule appointments and provide updates on service status Maintain accurate records of service requests, work orders, and customer interactions. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Work directly with the Service Technicians in the shop to determine corrective repair actions. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. Mechanical and/or Industrial parts experience preferred. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for an Automotive Customer Service Representative/Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive customer service representative/service writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including: • Deliver exceptional customer service while listening and consulting customers • Following up with customers, services requested, estimated completion times etc. • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts • Deliver and discuss pricing estimates with customers as well as promoting shop service specials • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed • Supervise up to ten employees • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks • Overall cleanliness and organization of the facility • Other duties as assigned Qualifications • General automotive knowledge • Excellent customer service disposition • Good communication skills • Leadership ability • Team building skills • Ability to work a flexible retail schedule including weekends, evenings and holidays • Valid driver’s license Automotive experience A+ Excellent Pay, Plus Benefits(Medical-Dental) Retirement Plan, Paid Vacation Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Apply Job Type Full-time Description Why We're Rad (about us): Rad Power Bikes, one of North America's largest electric bike brands, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in both the United States and Canada. We are seeking a full time Service Advisor/Ebike Mechanic for our Denver store location. Our Ebike Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience. Weekend availability will be required as our schedule is subject to change. The compensation for this role is $21 - 24.00/hour, depending upon expeirence. Requirements Why You're Rad (about you): 1-2 years working in a customer facing position, particularly in a service department Exemplary customer service skills Strong attention to detail and prioritization Ability to multitask and work well under pressure Relationship focused approach to customer service Passion for bikes and getting people back in the saddle Impeccable communication skills, especially under pressure Additional Requirements: Sales experience, articulate, highly congenial/people person Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite) Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Proven passion for customer satisfaction in the retail bike industry Strong diagnostic knowledge of Rad Power Bikes mechanical and electrical systems Had you been with us last month, the top 5 things you would have impacted are: Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Results-Driven: We aim for success each day and lead the charge towards a sustainable future. Accountable: We are responsible to our environment, communities, partners and team. Diverse: We are inclusive of all experiences, backgrounds and skills. We value every voice. Innovators: In the face of challenge, we continuously innovate and improve. Customer-Driven: We are dedicated to the experience and safety of our riders. Approachable: We are kind, transparent, collaborative, and always willing to help. Learners: We grow and change, always driven towards personal and professional excellence. Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Salary Description $21-24 / hour

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the Customer Service Specialist (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities