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Border States Industries, Inc.Sioux Falls, SD
Employee-Owned. Customer-Driven. This position will report to: Timothy J Zimmer Application Deadline: October 17, 2025 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. This position will be located in: Sioux Falls, SD Fargo, ND This position is posted: Both Internally and Externally Job Summary Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development. Responsibilities Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives. Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required. Provides timely follow-up on customer technical inquiries and requests. Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis. Actively participates in the marketing and sale of Border States' products and services. Consistently provides responsive, quality service to meet and exceed customer expectations. Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures. Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Attends sales meetings and training programs, as required. May assist with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred. Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred Ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100% Lift from Waist: 10 to 25 lbs.- Not at all 26 to 50 lbs.- Not at all 51 to 75 lbs.- Not at all 75 to 100 lbs.- Not at all 100+ lbs.- Not at all Lift from Floor: 10 to 25 lbs.- Frequently 26 to 50 lbs.- Occasionally 51 to 75 lbs.- Occasionally 75 to 100 lbs.- Not at all 100+ lbs.- Not at all Carried for Distance: 10 to 25 lbs.- Not at all 26 to 50 lbs.- Not at all 51 to 75 lbs.- Not at all 75 to 100 lbs.- Not at all 100+ lbs.- Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated)- Continuously Standing (for sustained periods of time)- Frequently Walking (moving about on foot to accomplish tasks)- Frequently Bending/stooping (downward and forward)- Occasionally Crawling (moving about on hands and knees or hands and feet)- Not at all Climbing/Walking Stairs (ascending or descending)- Frequently Reaching (extending arms in any direction)- Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine)- Occasionally Kneeling (bending legs at knee to come to rest on knee(s))- Occasionally Balancing (maintaining body equilibrium to prevent falling)- Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers)- Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)- Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug)- Occasionally Grasping (Applying pressure to an object with the fingers and palm)- Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand)- Continuously Talking (expressing or exchanging ideas by means of the spoken word)- Continuously Driving (the control and operation of a motor vehicle)- Occasionally Desk work (work usually performed at a desk)- Continuously Use of a computer- Continuously Use of a telephone- Continuously Hearing (Perceiving the nature of sounds at normal speaking levels)- Continuously Exposure (to adverse weather & temperature conditions)- Occasionally Travel (travel needed to perform job duties)- Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Posted 4 days ago
Planet Fitness Inc.Monument, CO
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Compensation: $14.85 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Posted 30+ days ago
U-HaulHouston, TX
Return to Job Search Customer Service / Lot Attendant $12-$15 Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Posted 30+ days ago
GetInsuredChampaign, IL
It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal $15.00/hr. plus performance incentives $17.00/hr. Spanish Bilingual, plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites. NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) Qualifications Essential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven What We Offer Paid Training Full-Time, Seasonal role Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus
Posted 30+ days ago
TTECMelbourne, FL
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process. During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services. Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns. Understand the use of technology, scripts, and product knowledge. Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner. Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable. Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc. Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files. Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues. Handle difficult customer issues and avoid escalation whenever possible, positively and professionally. Liaise with various CRC departments, i.e., Research, etc. Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. Work on activities and/or projects as requested by the Team Leader. Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes. Relay customer service problems to the Team Leader when necessary. Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. Suggest marketing offers to customers during service calls. Perform other duties as assigned. What You Bring to the Role High school diploma or GED required. Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour + $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility- We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self- We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better- We take ownership and leave every process, person, and place better than we found it. Win together- We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable- We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite
Posted 30+ days ago
Taco BellCorpus Christi, TX
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot. Personal Requirements, Skills, and Abilities: Some high school courses preferred. Must be clean, neat and well groomed. Must have good interpersonal communication skills to work with customers and other employees. Must have good hearing to work with customers and fellow employees and to work the drive through when necessary. Must be honest. Must be able to follow verbal and written instructions and read recipes. Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures. Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise. Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees. Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Must have good manual dexterity to be able to work rapidly and accurately during rush periods. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness. Must be able to count money and give change correctly. General Responsibilities: Ensure customer satisfaction by providing quick, efficient service and quality products. Provide excellence in quality, service and cleanliness. Provide consistent product portions. Maintain knowledge and operation of all equipment. Follows and abides by all safety rules, policies, and procedures. Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision. Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures. Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times. Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment. Key Activities: Quickly prepares customers' orders according to specifications and with the highest possible quality. Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness. Operates cash register. Assists with front line preparation procedures. Operates kitchen equipment as needed.
Posted 5 days ago
Planet Fitness Inc.South Burlington, VT
Planet Fitness is hiring! We are looking for friendly, professional, and highly motivated team players to our amazing team. Benefits Include: Free Membership! All our employees enjoy a complimentary black card membership with access to all 2,000 of our locations nationwide. Flexible Scheduling Paid training Job advancement opportunities A fun, laidback place to work! Job Summary: Members of our front desk staff will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related duties Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager, Manager or Lead Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands: Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals on shift. Compensation: $14.50 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Posted 3 weeks ago
Wawa, Inc.Orlando, FL
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Posted 30+ days ago
U-HaulIndianapolis, IN
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Posted 4 days ago
U-HaulBozeman, MT
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Posted 30+ days ago
SRS Distribution Inc.Stroudsburg, PA
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business. Here is an opportunity to learn our products and have a career in sales or management in our industry. Qualifications: Experience assisting customers with purchasing needs, either walk-ins or over the phone. Experience and/or interest in developing new sales opportunities through calls to potential new customers. Intermediate computer skills to enter sales orders and cash transactions into company software. Be reliable, safe and a team player. Embrace the mindset of the "Make Money and Have Fun!" culture. Have a valid driver's license, satisfactory driving record, and reliable transportation to and from work. Authorized to work for any employer in the US without sponsorship for any length of time. Able to pass criminal and driving background check and a pre-employment drug test. Bilingual (English and Spanish) is preferred, but not required Keywords: counter sales, customer service, ERP system, relationship management, contractor, business to business, building products, B2B, building materials, distributor and distribution. Job Location: SRS Building Products - Stroudsburg 101 Gypsum Road Stroudsburg, PA 18360 Equal Opportunity Employer. Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today. Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Program Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays Medical, Dental and Vision Benefits
Posted 1 week ago
Planet Fitness Inc.Lafayette, LA
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Posted 5 days ago
Dollar BankPittsburgh, PA
Job Description The Card Services Customer Service Associate supports inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and debit/ATM disputes, using excellent customer service and multitasking skills that will provide our customers with the best possible experience. Patience and understanding is key to providing solutions to bank account, debit or credit card related issues. This role gives the opportunity to work with many teams such as Customer Service, Treasury Management, Security, Default Management, and the Branches. Availability to work a rotating schedule is required, including some evenings and Saturdays. There is the opportunity to work a hybrid schedule with supervisor approval, after successfully completing training. Education and Experience Requirements: High school diploma/GED. Familiarity with Microsoft Word and Excel. One year of customer service experience that includes dealing with external customers on a regular basis. Knowledge of Credit Card products and services preferred. Branch banking experience a plus, including knowledge of general ledger balancing or researching out-of-balance conditions. Certificate, Licenses and Registration Requirements: N/A Knowledge, Skill, and Ability Requirements: Ability to diplomatically handle emotionally charged telephone calls. Ability to effectively communicate both orally and in writing with customers and bank employees. Must be an involved team player and positive acceptor of on-going change. Attention to detail and good organizational skills. Ability to learn Bank products/services/fees Essential Functions: Handle customer telephone inquiries regarding ATM, debit and credit card transactions, reporting of lost/stolen items such as cards and checks. Document debit and ATM disputes as well as account fraud reporting, travel notifications, debit card limit increases and assist customers with credit card payments. Provide branches/departments with the back-office support necessary to help them service their customers' needs. Open new business credit cards for corporate customers. Maintain an awareness of new operational policies and procedures and compliance of REG E and REG Z and utilize this knowledge in the day-to-day operations of the department. Other responsibilities as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Posted 4 weeks ago
Wawa, Inc.Downingtown, PA
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Posted 30+ days ago
Redner's Markets Inc.Scranton, PA
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of customer service. 2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards. 3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum. 4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures. 5) Delegate responsibilities to cashiers as prescribed by store management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of all pricing problems. 9) Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer checks and enforce check cashing policies. 11) Maintain a regular cleaning schedule and overall good housekeeping of the front end. 12) Order and control front end supplies (register paper, ribbons, etc.) 13) Greet and customers and be observant of people in the store. 14) Abide by all company policies as stated in the Employee Handbook. SUPPLEMENTAL JOB FUNCTIONS: 1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1) Strong oral and written communication skills for dealing with customers, employees, and Vendors. 2) Strong analytical and mathematics skills for conducting accurate audits. 3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Posted 30+ days ago
Shaw Industries, Inc.Dalton, GA
Job Title Service Excellence Manager - Commercial Customer Care Position Overview We're looking for a Service Excellence Manager to lead and elevate our Customer Service Operations through smart workforce planning, insightful performance management, impactful training delivery, and continuous process improvement. This role also owns our service quality framework, ensuring we consistently deliver a world-class customer experience. You will directly lead four key functions-Training & Development, Workforce Management, Quality Assurance, and Process Engineering-while serving as the primary business contact for our IT partners supporting systems and tools that power customer service. This is an ideal role for a strategic and detail-oriented leader who thrives in operational complexity, is passionate about people development, and is relentless about service excellence. Responsibilities: Leadership & Team Management Lead, coach, and develop the Training, WFM, Quality, and Process teams to deliver consistent, high-impact support across Customer Service. Foster a culture of continuous improvement, collaboration, and customer-centric thinking. Act as a thought partner to Customer Service leadership to align support functions with operational and strategic goals. Workforce Management & Intraday Performance Oversee short- and long-term forecasting, scheduling, and real-time management across multiple customer-facing teams. Optimize staffing models to meet service level and productivity targets. Monitor intraday performance and work closely with Ops leaders to quickly respond to demand changes. Training & Knowledge Enablement Own the development and execution of onboarding, upskilling, and ongoing training programs. Ensure training content is effective, current, and aligned to operational goals. Partner with frontline leaders and QA to identify learning needs and improve readiness. Quality Assurance & Sentiment Analysis Lead the Quality team responsible for call calibration, service audits, and sentiment reporting. Evolve our quality program to include actionable insights that inform coaching, training, and process changes. Promote alignment through regular calibration sessions and frontline engagement. Process Engineering & Continuous Improvement Lead efforts to map, analyze, and improve service processes across channels and customer journeys. Champion automation, simplification, and efficiency without sacrificing customer experience. Oversee document control practices, ensuring all standard operating procedures (SOPs), training content, and quality guidelines are up to date, version-controlled, and easily accessible. Maintain a central repository for service process documentation with clear ownership, governance, and review cadences. Technology & IT Partnership Act as the primary Customer Service business contact for IT and system-related initiatives. Translate operational needs into business requirements and ensure prioritization of high-impact changes. Support tool optimization, incident resolution, and user experience improvements. Competencies: Create Strategic Plan Drive Innovation Coach and Develop Others Demonstrate Customer Orientation Deliver Compelling Communication Drive Results Requirements: 5+ years in customer service or operations, including 2+ years managing multi-disciplinary support teams such as training, workforce management, or quality. Proven track record of driving efficiency and excellence across workforce planning, training delivery, quality auditing, and process improvement. Demonstrated ability to coach, develop, and lead high-performing teams with a focus on accountability, engagement, and growth. Strong command of data analysis, reporting, and performance metrics (e.g., service levels, occupancy, quality scores, CSAT, sentiment). A clear, concise communicator able to collaborate cross-functionally and present to senior leaders with confidence and credibility. Experience working with WFM platforms, contact center systems (e.g., Salesforce, Genesys), LMS tools, and quality/sentiment platforms. Solid understanding of document control principles including versioning, accessibility, ownership, and audit-readiness of SOPs and training materials. Familiarity with lean, Six Sigma, or other structured problem-solving approaches, even if not formally certified. Preferred: Bachelor's degree in business, Operations, Communications, or a related field. Experience in a multi-channel or omnichannel contact center environment. Background in managing or implementing enterprise training strategies, including LMS governance and instructional design oversight. Hands-on experience with sentiment analysis and customer voice tools (e.g., Medallia, Qualtrics, or custom QA platforms). Familiarity with IT/Business alignment processes, including gathering and prioritizing requirements for platform enhancements. Exposure to change management frameworks such as Prosci or ADKAR to support service transformation initiatives. Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Posted 6 days ago
Concentrix Corp.MO, MO
Job Title: Banking Customer Service Representative (On-Site) Job Description The Banking Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Location: 1900 Meyer Drury Drive, Arnold, MO Location: 1900 Meyer Drury Drive, Arnold, MO A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Banking Customer Service Representative position at Concentrix is just the right place for you! As a Banking Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Banking Customer Service Representative, you will: Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases. Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing. Origination of new accounts. Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts. This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim. Maintain broad knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Be tenacious in tracking, documenting, and retrieving information in call tracking database. Be comfortable with fraud prevention, collections, and transaction disputes. Ensure service delivered to our customers meets contractual Key Performance Indicator Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Banking Customer Service Representative role include: Must be 18 years of age. A high school diploma or equivalent. Strong communication skills in both verbal and written format. Exceptional listening and relationship building skills. Creative problem solver. Must have a minimum of 6 months customer service experience. Preferred experience in the banking and credit card industries. Strong PC knowledge and computer navigation skills. Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment. Eagerness to learn new technologies. Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $17 per hour, plus incentives that align with individual and company performance (pay will not be below applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. DailyPay enrollment option to access pay "early," when you want it. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more. Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a great team. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more. REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA, Arnold, MO Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
Posted 30+ days ago
Freeway Insurance Services AmericaPhoenix, AZ
Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: Discount gym membership to over 12,200 fitness centers and 9,300 on-demand workout videos including a $15 a month reimbursement. Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Mental Health Benefit: 12 therapy sessions and 13 additional psychiatric sessions. Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Personal Lines or Property and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Hiring Immediately Freeway Auto Insurance CBU
Posted 4 days ago
Taco BellArlington, TX
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: To operate cash register and assist with front line food preparation procedures. Also wipes tables, maintains clean dining room and parking lot. Personal Requirements, Skills, and Abilities: Some high school courses preferred. Must be clean, neat and well groomed. Must have good interpersonal communication skills to work with customers and other employees. Must have good hearing to work with customers and fellow employees and to work the drive through when necessary. Must be honest. Must be able to follow verbal and written instructions and read recipes. Must have basic knowledge of fast food operation and field knowledge of cash register and front line preparation procedures. Must be able to pay attention to detail, cope with pressure and remain calm when challenging situations arise. Must be able to work as team member and to perform job duties with a minimum of disruption to customers or fellow employees. Must be able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Must have good manual dexterity to be able to work rapidly and accurately during rush periods. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service and cleanliness. Must be able to count money and give change correctly. General Responsibilities: Ensure customer satisfaction by providing quick, efficient service and quality products. Provide excellence in quality, service and cleanliness. Provide consistent product portions. Maintain knowledge and operation of all equipment. Follows and abides by all safety rules, policies, and procedures. Job Training: Normally an entry level position, requiring one to three months experience to gain job knowledge. Job performed under close supervision. Customer contact of average duration with close supervision. Decision Making Responsibilities: Must be able to set priorities and react quickly to the needs of the customers, the dining room, and the work area. Follows established policies and procedures. Working Conditions: Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times. Consequence Of Errors: Injured employees, dissatisfied customers, loss of revenue, damaged equipment. Key Activities: Quickly prepares customers' orders according to specifications and with the highest possible quality. Works as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness. Operates cash register. Assists with front line preparation procedures. Operates kitchen equipment as needed.
Posted 5 days ago
Dominion EnterprisesBurlington, MA
Dealer Specialties is looking for a Dealership Service Representative/Vehicle photographer to join our dynamic team. We offer a desirable work environment that allows you to work independently. We are looking for someone who has excellent time management skills, strong communication abilities, and enjoys working outdoors. This Position: This is a field-based, route position. Suppose you have professional experience in customer service, route service, ride share positions, automotive inspection business, or as a Lot porter, auto detailer, car washer, service writer, or vehicle inspector. In that case, if you enjoy working outside, then this position is for you. In this role, you will complete non-mechanical vehicle inspections, capture photos/videos for dealership websites, and print buyer's guides for vehicle windows. This is a temp-to-hire role that offers an hourly rate of approximately $17 - $18 / hour. Compensation factors include route/market, experience, etc. Regular, full-time employees are eligible for additional benefits, including medical, dental, vision, flexible spending account, 401 (k), matching up to 4% fully vested on day one of employment; paid vacation, company holidays, and sick leave; and corporate discount opportunities. Mileage reimbursement, a tablet, and a printer are provided along with all labels and materials needed. Requirements: Valid Driver's License Ability to drive a manual transmission Ability to work outside in various weather conditions We are hiring Vehicle Inspectors in the local area. This is a route position that will require travel to multiple locations with your own vehicle within that area. Why Apply? Competitive pay & flexible work schedule On-the-job training to help you succeed. No late evenings and no Sundays Medical, dental, vision, and 401(k) savings plans* About DE Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.
Posted 4 days ago
Customer Service Representative - Industrial Automation
Border States Industries, Inc.Sioux Falls, SD
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Job Description
Employee-Owned. Customer-Driven.
This position will report to: Timothy J Zimmer
Application Deadline: October 17, 2025
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
This position will be located in: Sioux Falls, SD Fargo, ND
This position is posted: Both Internally and Externally
Job Summary
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities
Essential Functions
- Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
- Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
- Provides timely follow-up on customer technical inquiries and requests.
- Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
- Actively participates in the marketing and sale of Border States' products and services.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
- Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
- Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions
- Attends sales meetings and training programs, as required.
- May assist with sales meetings and trade shows, as needed.
- May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
- Excellent customer service skills include being competent, accurate, responsive and engaged.
- Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
- Ability to effectively plan and organize.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
Lift from Waist:
10 to 25 lbs.- Not at all
26 to 50 lbs.- Not at all
51 to 75 lbs.- Not at all
75 to 100 lbs.- Not at all
100+ lbs.- Not at all
Lift from Floor:
10 to 25 lbs.- Frequently
26 to 50 lbs.- Occasionally
51 to 75 lbs.- Occasionally
75 to 100 lbs.- Not at all
100+ lbs.- Not at all
Carried for Distance:
10 to 25 lbs.- Not at all
26 to 50 lbs.- Not at all
51 to 75 lbs.- Not at all
75 to 100 lbs.- Not at all
100+ lbs.- Not at all
- Sitting (a continuous period of being seated)- Continuously
- Standing (for sustained periods of time)- Frequently
- Walking (moving about on foot to accomplish tasks)- Frequently
- Bending/stooping (downward and forward)- Occasionally
- Crawling (moving about on hands and knees or hands and feet)- Not at all
- Climbing/Walking Stairs (ascending or descending)- Frequently
- Reaching (extending arms in any direction)- Frequently
- Crouching/squatting (bending the body downward and forward by bending leg and spine)- Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s))- Occasionally
- Balancing (maintaining body equilibrium to prevent falling)- Occasionally
- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers)- Continuously
- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)- Occasionally
- Pushing/Pulling (using upper extremities to press against or draw or tug)- Occasionally
- Grasping (Applying pressure to an object with the fingers and palm)- Continuously
- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand)- Continuously
- Talking (expressing or exchanging ideas by means of the spoken word)- Continuously
- Driving (the control and operation of a motor vehicle)- Occasionally
- Desk work (work usually performed at a desk)- Continuously
- Use of a computer- Continuously
- Use of a telephone- Continuously
- Hearing (Perceiving the nature of sounds at normal speaking levels)- Continuously
- Exposure (to adverse weather & temperature conditions)- Occasionally
- Travel (travel needed to perform job duties)- Occasionally
- Criminal background check (required for all positions)
- Motor Vehicle Record (MVR) check (required for positions involving driving)
- Drug testing
Physical Activity
Frequency at which you would do the following in a typical day:
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
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