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Customer Service Representative-logo
Customer Service Representative
National Seating & MobilityWilmington, Massachusetts
Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement. We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives. Duties and Responsibilities / Essential Functions: 1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2. Answer phone calls and manage phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership. 3. Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments. 4. Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary. 5. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders. 6. Assists with the physical inventory at the direction of branch leadership. 7. Provides clerical support for the preparation of inventory documentation. 8. Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA. 9. Completes follow up phone calls efficiently and professionally. 10. Performs any directly-related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner. 11. Must maintain regular and predictable attendance. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms. Required Education, Experience, & Competencies: • High School Diploma or G.E.D. • Communication Proficiency • Computer Proficiency • Organizational Skills • Customer/Client Focus This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Posted 30+ days ago

Director - Customer Service-logo
Director - Customer Service
Pilgrim'sPittsburg, Texas
Description Director of Customer Service Prepared Foods The Director of Customer Service not only leads day-to-day operations but also drives critical strategic initiatives that ensure operational continuity, compliance, and customer satisfaction. The historical and technical knowledge embedded in this role cannot be easily replaced or redistributed without significant operational disruption. The team structure, reporting design, and process controls are rooted in decades of system expertise and cross-functional collaboration that directly contribute to Pilgrim’s ability to deliver on customer promises in a highly complex environment. Principal Accountabilities and Duties: Supervise, lead, coach, direct, and coordinate the daily activities of the customer service representatives to insure timely delivery of products to customers and effective responses to customer requests, problems, and requirements and to provide a safe and healthy working environment that promotes the empowerment of each partner. Coordinate product production, availability, and movement with the master production planner, inventory management, warehousing management, and transportation management to effectively service customer needs. Serve as Team Lead on the Sell-it Order Entry Team. Duties include; participating in SAP testing, upgrades and acquisitions Develop a comprehensive process manual and facility the training of such manual to the PF Customer Service Team. Continuously upgrade and train the PF CS team on any new features or functions with SAP or any other systems relevant to Customer Service/Order Entry Maintain and update training material for other Order Entry teams as SAP upgrades change processes in to support the CS teams throughout the company Establish procedures and processes that ensure that customers are treated in a courteous, professional manner. Devise, measure, maintain, track and report performance measurements that provide effective feedback about: 1. customer (internal and external) service and satisfaction, 2. Customer service representatives’ ability to service customers in an acceptable manner. Assist all partners in optimizing the use of company owned assets to balance the return on capital deployed with effective customer service levels. Implement controls that protect and enhance the assets (financial, real, and personal) of the organization. Adhere to, communicate, and monitor partner compliance with all Pilgrim’s Pride Policies and Procedures. Assist in developing specifications for customer service levels that meet customers’ service level needs at the least cost. Cooperate with human resource management and training partners to create programs for hiring, training, and developing customer service partners that meet the needs of a dynamic customer service environment. Gather all customer and product information necessary for assigning accounts to the appropriate customer service partners. Audit customer accounts to assure that their needs have been met and/or to anticipate changes in required service level needs. Direct and control the release of orders to shipping in a manner that ensures timely delivery to customers. Direct and oversee order processing. Interact with credit and collections and sales regarding payment problems to insure the timely shipment and related payment for products. Assist and support the sales and marketing staff in any way necessary to effect sales. Initiate and maintain effective working relationship with all customers. Prepare and maintain an up-to-date process and procedures manual. Prepare and maintain customer portfolio documents to help service customer specific requirements Develop procedures to ensure the efficient operation and utilization of office equipment necessary to service customers (internal and external), and to recommend enhancements necessary to meet cost and service goals. Implement an appropriate performance evaluation system for effective partner appreciation and recognition. Education, Knowledge, Experience, Skills and Abilities: Essential: Undergraduate degree in Business, or equivalent. Minimum five (10) years customer service management experience. Ability to analyze and develop effective training systems. Ability to develop, establish, track, and analyze performance metrics. Desired: Working knowledge of EDI, Internet, and other digital ordering and communications systems. Proven systems experience and solutions, including word processing, spreadsheet, and database applications (Microsoft products – Word, Excel, and Access). Ability to plan, schedule, and optimize a complex order system that involves multiple production facilities and storage locations. Proven process improvement experience. Experience with Total Quality Management (TQM) and/or Continuous Improvement management. Ability to establish, develop, and maintain relationships with cross-functional partners from other areas. Ability to analyze financial performance, including budget preparation. Ability to interpret supply chain needs to maintain a high service level for all customer needs. Ability to coach and lead. Ability to establish and maintain customer focused service. Poultry and food industry experience. Supply chain and logistics knowledge EOE, including disability/vets

Posted 1 week ago

Customer Service Teammate-logo
Customer Service Teammate
GO Car WashLeander, Texas
TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $18.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales and tips guaranteed up to an additional $4 per hour. Commissions and tips are uncapped, and our top performers regularly exceed $6/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 30+ days ago

Customer Service Support Specialist (CT)-logo
Customer Service Support Specialist (CT)
GT Independence CareersSouthington, Connecticut
RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Creates, completes, updates, and reviews employee and client records (PR, CS) Enters information into computer databases for effective record keeping (All) Administers new and existing DocuSign accounts (PR, CS) Prepares and sends documents via mail using approved communications (PR, CS) Ensures the proper naming and saving of documents in the document management system (PR, CS) Assists stakeholders in returning documents (PR, CS) Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS) Ensures all compliance standards are met for audit purposes (All) Performs timesheet reviewing (PY) Performs time-tracking (PY) Performs proofing & posting (PY) Reviews overlap and overtime reports (PY, CS) Makes and receives phone calls to support external and internal stakeholders (All) Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY) Works with supervisor to identify strategies for reducing errors (All) Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY) Completes administrative tasks such as filing, copying, data entry, etc... (All) Prepares and submits invoices to agencies (B) Applies payments (B) Collects on unpaid claims (B) Maintains confidentiality of records relating to clients (All) Collaborates with other staff members to optimize delivery of services (All) Identifies opportunities to improve GT processes (All) Upholds company values and mission (All) Other duties as assigned (All) EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS At least 1 year of related work experience Excellent written and oral communication skills Extensive experience in working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Demonstrate the ability to balance work pressure with time management skills Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities Experience in working, initiating, and maintaining a highly effective team Competent in the use of Microsoft programs and the Internet Competent use of Excel WORK ENVIRONMENT Work is performed in a typical office setting or home office (if not local).

Posted 30+ days ago

Customer Service Specialist - MRW Lawns-logo
Customer Service Specialist - MRW Lawns
Turf Masters BrandsLa Plata, Maryland
Our Customer Service Specialists are responsible for providing excellent customer service by handling a variety of tasks, including answering questions, resolving issues, processing orders, and advising customers of beneficial services, and ensuring customer satisfaction. Serving as the first point of contact for customers, providing outstanding support and ensuring a positive experience. Education: High school diploma or equivalent Experience: 2 years’ experience in a customer service role. Experience in a call center or customer-facing environment (preferred) Skills: Excellent verbal and written communication skills Strong problem-solving skills and ability to resolve issues effectively Ability to handle high volumes of customer inquiries in a fast-paced environment Strong attention to detail and accuracy in data entry and record-keeping Proficiency in using customer service software, Microsoft Office Suite (Word, Excel, Outlook) Ability to manage difficult situations with patience and professionalism Ability to multitask, prioritize responsibilities, and remain detail-oriented in a fast-paced environment. Strong interpersonal skills and ability to work collaboratively with teams Positive attitude and a passion for customer service. A positive, energetic attitude and a team-oriented mindset. General Responsibilities: Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and a focus on solutions. Schedule, modify, and confirm lawn care service appointments. Educate customers on our full range of lawn care programs and services, highlighting benefits that meet their specific needs. Assist in proactively upsell and cross-sell additional services, such as seasonal treatments, pest control, or aeration, to enhance customer satisfaction. Identify customer needs through active listening and recommend tailored lawn care solutions. Handle billing inquiries, process payments, and update customer accounts as needed. Resolve customer complaints or concerns promptly and escalate complex issues to the appropriate team member. Maintain accurate records of customer interactions, appointments, and upselling activities in the CRM system. Collaborate with sales, operations, and field teams to ensure seamless service delivery. Hourly: $18.00

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
PLSHouston, Texas
PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 30+ days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteMesquite, Texas
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 3 weeks ago

Eyewear Customer Service/Sales Advisor Part Time-logo
Eyewear Customer Service/Sales Advisor Part Time
MyEyeDr.Winsted, Connecticut
Description About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $16.00 to $20.50 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer service by understanding and advising the patient’s needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Posted 30+ days ago

Retail Customer Service-logo
Retail Customer Service
EZCORPWeslaco, Texas
Address: 817 N. Texas Weslaco, Texas 78596 Brand: EZPawn Pay range is based on experience from $12.00 to $14.00 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 4 weeks ago

Customer Service Team Member Lead - World Model (Holland)-logo
Customer Service Team Member Lead - World Model (Holland)
Corporate OpeningsHolland, Michigan
Customer Service Team Member Lead - World Model (Holland) **This position requires full-time availability.** Tommy’s is looking for a Customer Service Team Member Lead to guide operations of the entire site with assistance of the Site Leader and the Assistant Site Leader. This includes, but is not limited to, car wash operations, guest service, site presentation, team management, training, etc. What can Tommy's offer you? Competitive base pay and annual bonus Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance 401k match and complimentary financial planning services with Merrill Lynch Paid time off and paid holidays Opportunity for continued education and tuition assistance Valuable learning and development program Significant ability to grow internally for motivated and strong performing team members Fun, energetic, family-oriented work culture with an emphasis on team member morale Nationwide presence Position Responsibilities: Provide quick and friendly guest service to our guests within the car wash Exceed Guest expectations Oversee all aspects of the site Retain and create new customer relations Maintain unit, grounds, and car wash Must be able to open and close wash Maintain maintenance logs, inventory, and reports as needed Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader Implement and enforce policies, procedures, and the employee handbook to all team members Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete. Update, maintain, add tasks, and ensure completion of checklists Maintain and fill detergent and wash supply Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance Maintain awareness of chemical titrations and volumetric Daily maintenance of the car wash Ensure every team member in Flight Deck 1 is executing proper dialogue Team Member Relations: Aid in managing the team and developing relationships Following checklists Provide team accountability Any additional tasks that pertain to benefitting the company and taking care of the guests Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions. Train new team members and franchisees through the Proficiencies Acquired Credentialing book Train new team members on awareness and safety procedures Opportunities to travel and train staff at franchise locations Position Qualifications & Candidate Attributes: High school diploma or GED. Must be willing to work hard, build relationships, and love people! Must be proficient in all opening and closing tasks. Position Type/Expected Hours of Work This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts. Work Environment This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the team member must be able to: Able to work in a fast pace environment Able to move about inside the office to access file cabinets and office machinery, etc. Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information Able to move equipment weighing up to 30-50 pounds. Able to work and commute in all weather conditions Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice. Company Overview: Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
CarVisionNorristown, Pennsylvania
Do you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team! Who We Are At Car Vision, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Car Vision is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! What We Offer Health Insurance 401(k) Savings Plan Closed on Sundays Paid Vacation Paid Company Holidays Paid Training Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Culture Career Growth and Internal Promotions Custom and Competitive Wage Plans Responsibilities Nurture enriching relationships to build clientele for life. Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses. Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies. Perform high-quality, professional demonstrations of new/used vehicles. Follow-up with buyers to ensure successful referral business. Learn to overcome objections and thrive within sales situations. Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses. Bring your ‘A game’ along with a positive attitude to work with you every single day. Qualifications Available to work flexible hours and weekends Self-starter mentality and ambitious spirit preferred Ready to waste no time on learning new product in’s and out’s, eager to improve Phenomenal communication skills with customers and team members Professional, well-groomed personal appearance Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
Polly Insurance AgencyPhoenix, Arizona
Customer Service Representative Job Overview Customer Service Representative The Role Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills. Who You Are As a Customer Service Representative, you will work closely with other team members to provide outstanding service to our customers by answering incoming inquires and then take appropriate action to provide top-notch customer satisfaction. It will be key for you to continuously develop strong relationships with both our clients and carriers. As a Representative, you should be customer focused, detail oriented, and efficient. Additionally, you should be professional, reliable, and adaptable. What You'll Do Servicing all aspects of client accounts, including policy changes, cancellations, account updates, payments, etc. Account review for coverage changes and add new coverages to suit the client’s needs Protect retention for the agency and overall satisfaction to the client by transferring existing clients to sales as needed Prepare all necessary paperwork, including but not limited to; applications, change requests and proper disclosures Developing strong relationships with clients and carriers Answer incoming calls & emails Identify and assess customers’ need to achieve satisfaction Enter activities for all interaction with clients and carrier personnel, completed tasks and documents received in AMS360 management system Perform special projects and other duties as assigned by management Account round by cross selling additional lines of business What You Need to Succeed Required Proven customer support experience or experience as a customer service representative Ability to multi-task, prioritize, and manage time effectively Proficient in all Microsoft office applications Strong attention to detail with time management and decision-making skills Working comfortably in a high-volume work environment Excellent written and verbal communication skills Property & Casualty (P&C) Insurance License Technically Savvy Preferred Experience using AMS 360 or similar software Bilingual in Spanish Work & Life, Balanced – We’re Here for You: Medical, dental and vision insurance HSA, FSA, Dependent Care FSA 3 weeks paid time off with generous holiday time Paid Parental Leave + baby cash Matching 401(k) contributions Life & disability Insurance Work from anywhere options Polly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law. About Polly Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co. Salary 43k-56k

Posted 1 week ago

Retail Customer Service-logo
Retail Customer Service
EZCORPNashville, Tennessee
Address: 2609 Murfreesboro Pike Nashville, Tennessee 37217 Brand: Easy Pawn Pay range is based on experience from $15 to $16 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 1 week ago

Customer Service Representative-logo
Customer Service Representative
PLSHouston, Texas
PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Avis Budget GroupOrlando, Florida
$14.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You’ll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We’re Looking For: Valid Driver’s License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Orlando Florida United States of America

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteDetroit, Michigan
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteFlagstaff, Arizona
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
Sila ServicesWoburn, Massachusetts
Central Cooling & Heating - Customer Service Representative Come join one of the fastest growing home services companies in the US! Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer: - 401(k) with Company Match - High-quality, Affordable Medical, Dental, and Vision Insurance - Health Savings Account with company contributions - Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave - Tuition reimbursement - Special deals/Discounts on a variety of services and entertainment - Family & friends discounts on services - Yearly Performance Reviews Customer Service Rep About Central Cooling & Heating Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business. The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved. Responsibilities include the following: Daily scheduling of field service technicians Direct interaction with customers in need of service Answer in-bound calls Make outbound calls to schedule service and solicit customers for future business Dispatch technicians to jobs Helping team members with side tasks Maintain customer database Provide BEST IN CLASS customer service This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following: 1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase “customer first” was practiced daily Experience with Service Titan system is a bonus Salary: $22 - $26 per hour Schedule: 8 hour shift Day shift Monday to Friday and 1 ½ day Saturday a month Overtime Weekend availability for on call once a month, must have wifi at home Ability to commute/relocate: Reliable commute to Woburn daily or planning to relocate before starting work (Required) Experience: Dispatching: 3 years (Preferred) Service Coordinator: 3 years (Preferred) HVAC Industry: 1 year (Preferred) Work Location: In person $22 - $26 an hour

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Security FinanceAbbeville, South Carolina
Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment. Providing exceptional customer service Maintaining office cash with accuracy and security Achieving account gain through proven loan judgment and effective customer solicitation Ensuring compliance with state and federal lending regulations and Company policies Ensuring prompt completion of loan applications Ensuring compliance with company record keeping procedures Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package. Company paid Health insurance (employee only) Competitive 401(k) with match Life and Dental benefits Paid holidays and vacation Profit Sharing Closed on Sundays Job Requirements Great customer service skills 18 years of age or older Valid driver’s license, acceptable driving record and reliable transportation Ability to pass a criminal background check Stable work history Collections experience (direct first party collections/skip tracing) preferred Sales experience, preferred Ability to be working on the phone for the majority of the day Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Callaway GolfCarlsbad, California
ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com The Customer Service Representative is r esponsible for handling a high volume of incoming calls from Callaway Golf Accounts and Consumers. Incumbent is responsible for r espond ing to product related questions and set ting up return authorizations for warranty and non-warranty issues. Responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call. ROLES AND RESPONSIBILITIES Handle an average of 100 incoming account/consumer calls per day exceeding customer’s expectations on each interaction. Responsible for explaining the features and benefits of Callaway’s past and current product lines. Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP. Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary. Process SAP tran sactions including sales orders Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders. Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell. Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary . Responsible for directly handling service requests for 3-4 Outside Sales Representatives. Stay abreast of industry current events and trends. Demonstrate use of good customer service skills to provide excellent customer service on every interaction. Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time. Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries. Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues. Process ZV17’s to ensure return authorization for repairs are processed quickly. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy . TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Basic k nowledgeable in SAP-Sales Inquiry, order entry, and processing return authorizations. Strong Customer Service and relationship building skills. Knowledgeable in Callaway Golf Product, club alternations, and impact on playability. Problem Solving and ability to handle difficult Customers. Analytical, Detail-oriented, Flexible and Decisive. Demonstrated ability to work in an organized and efficient manner while multi-tasking. Demonstrated ability to use MS Word and Excel. EDUCATION AND EXPERIENCE Bachelor’s degree (B.A.) from four -year college or university; Minimum 3 years related golf or customer service experience and/or training; or equivalent combination of education and experience preferred. #LI-AL1 DE&I and EEOC: Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you. ARE YOU READY TO MAKE THE TURN? APPLY TODAY! 21.54 - 26.90 - 32.26 USD Hourly

Posted 6 days ago

National Seating & Mobility logo
Customer Service Representative
National Seating & MobilityWilmington, Massachusetts
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Job Description

 

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions: 

1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. Answer phone calls and manage phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.

3. Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.

4. Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary. 

5. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders. 

6. Assists with the physical inventory at the direction of branch leadership.

7. Provides clerical support for the preparation of inventory documentation.

8. Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.

9. Completes follow up phone calls efficiently and professionally.

10. Performs any directly-related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner.

11. Must maintain regular and predictable attendance.

 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. 

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

 

Required Education, Experience, & Competencies: 

• High School Diploma or G.E.D. 

• Communication Proficiency

• Computer Proficiency

• Organizational Skills

• Customer/Client Focus

 

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.