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Bilingual Customer Service Representative-logo
Bilingual Customer Service Representative
Security FinanceReno, Nevada
Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment. Providing exceptional customer service Maintaining office cash with accuracy and security Achieving account gain through proven loan judgment and effective customer solicitation Ensuring compliance with state and federal lending regulations and Company policies Ensuring prompt completion of loan applications Ensuring compliance with company record keeping procedures Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package. Company paid Health insurance (employee only) Competitive 401(k) with match Life and Dental benefits Paid holidays and vacation Profit Sharing Closed on Sundays Job Requirements Great customer service skills 18 years of age or older Valid driver’s license, acceptable driving record and reliable transportation Ability to pass a criminal background check Stable work history Collections experience (direct first party collections/skip tracing) preferred Sales experience, preferred Ability to be working on the phone for the majority of the day Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location. Ability to speak Spanish and English fluently.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
DXPHouston, Texas
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/ Responsibilities of Customer Service Representative include but not limited to: Responding to customer inquiries regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products #LI-YH Qualifications of the Customer Service Representative include but are not limited to: 2-3 years of work experience with Pump Parts, Bearing & Power Transmission products, Safety products, and/or MRO supplies preferred. Excellent communication skills Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior inside sales/customer service experience Data entry skills, organization, multi tasking and customer focus is required Regular in-person attendance required Additional Information: Physical Demand: N/A Working Conditions: Office environment Training/Certifications: N/A Shift Time/Overtime: Monday-Friday, 8:00am-5:00pm Travel: N/A Education: High School Diploma required DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Chevron StationsChula Vista, California
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1946 Station Address : 695 E PALOMAR ST CHULA VISTA CA 91911 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.00 - $19.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Posted 30+ days ago

Customer Service Representative - 6 Month Contract-logo
Customer Service Representative - 6 Month Contract
ASMPhoenix, Arizona
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next. The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more. Summary of job requirement The primary focus of this position is to provide outstanding customer service. The ideal candidate will be responsible for managing all aspects related to order management as ASM’s focal point of contact. The ability to interface with internal and external customers is critical in this role supporting cross functional departments. The selected candidate must have the ability to work in a high-pressure environment, multitask throughout the day to support customers urgent delivery requirements and perform in a leadership manner when customer escalations arise. This position requires the highest level of customer communication, ownership, responsiveness and follow through from point of sale, order entry, order acknowledgement, monitoring material allocations (as applicable), tracking shipments and final invoicing. The expectation for this position is the ability to work independently while ensuring data integrity and attention to detail to satisfy business requirements. This position will utilize the advanced functionality of systems and applications such as: SAP ECC /S4H, SharePoint, Customer specific application software, and the Microsoft Office suite of programs. Experience 2+ years customer service within a high-tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved. Education BA degree or equivalent work experience (minimum of 5 years in related field). College courses in business administration, supply chain and accounting preferred. Skills Excellent customer service and organizational skills. Intermediate skills in Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc. SAP proficiency in Sales & Distribution and Materials Management preferably experienced in S4H. Demonstrated ability to lead and drive customer interactions with effective outcomes in difficult customer situations. Must have high "sense of urgency" and "know how" for escalation to proper stakeholders. Ability to prioritize, manage time effectively and work autonomously. Demonstrated ability to work effectively in a team. Open-minded and remain flexible (approach/work schedule). Job Description Supports "safety first" culture throughout all functions performed. Spares Ordering/Processing: Urgent customer order expedites. Consignment management. Verifies and track customer backorders. Follow all ASM and Customer processes, e.g. RMA, FA, etc. Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced. Generates and provides weekly/monthly reports for customer on time delivery. Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand. Other duties as assigned.

Posted 2 weeks ago

Outbound Customer Service Representative-logo
Outbound Customer Service Representative
ABC Legal ServicesLongmont, Colorado
Position Overview: Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders! This position is in-office, located in Longmont, Colorado. Key Responsibilities: Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist Ability to meet or exceed specific set goals and metrics Daily stand-up meetings with the team Qualifications: A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills Technical savviness Strong analytic capability - the ability to transform data into insight Ability to function in a fast-paced and innovative environment Being a Docketly employee means: Comprehensive Medical, Dental Vision Coverage 401K plan with company matching 11 Paid holidays annually PTO days Transit benefits Excellent growth opportunities Starting pay: $20.00 to $22.00 per hour People who should apply for our Docketly Support Specialist (Sales): Eager to grow with a scaling business Comfortable in a fast-paced environment Confident on the phone Learn to solve problems before they exist Comfort with high volume workload; not being afraid to "roll up your sleeves" Leverage strategic thinking, influencing and coaching skills.

Posted 2 days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteSt. Louis, Missouri
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Health Network LaboratoriesAllentown, Pennsylvania
The primary focus of the Customer Service Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction. Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction. Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time. Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules. Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations. Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system. Receives and makes an average of 10-12 calls (minimum) per hour. Documents all communication accurately within designated platform with Customer Service. Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service. Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow. Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs. Assists with training and cross training of co-workers and/or new employees. Completes any/all tasks delegated by management. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school diploma or GED. Call center and/or clinical experience preferred. Language Ability: Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people. Communication Ability: Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients. Math Ability: Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability: Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress. Computer Skills: Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software. Certificates and Licenses: No certification/licenses needed HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. Address: 794 Roble Rd Primary Location: HNL- Roble Position Type: Onsite Work Schedule: 1430-2300 M-F Variable Days with Every Sunday and Holiday Rotation Department: 1046-00012 Customer Care

Posted 30+ days ago

Customer Service Agent- Dallas-logo
Customer Service Agent- Dallas
Alfasigma USADallas, Texas
The Customer Services Agent (CSA) supports the efforts of Brand Direct Health’s by providing exceptional customer service resulting in successful interactions with patients. Duties will include processing both Enrollment and Refill prescriptions, Verbal and Written communication towards a positive patient prescription journey. A Customer Service Agent is accountable for meeting expectations on call center metrics including number of patients reached daily, number of Enrollment fills, and Refills. This will include an ability to use all approved resources needed to contact a patient. This is a remote based position, but candidates need to reside in the Dallas metro area. The position pay range is 19-20hr with an excellent monthly bonus incentive program! Key Responsibilities : Achieves daily inbound and outbound call requirement based on team’s expectation Responds to Inbound & Outbound calls in accordance with company standards – courteously and professionally Asks appropriate questions and listen actively while documenting required information in computer systems Establishes rapport and builds trust while assisting patients Identifies patient’s needs quickly and accurately Uses services and available resources to convert inquiry calls to new customers Escalates issues as necessary Consistently meets monthly KPI objectives and Fill goals Meets dialogue requirements according to Quality Assurance guidelines Demonstrates regular and reliable attendance Supervisory Responsibilities: None. Experience & Qualifications: High School diploma or equivalent required 1-2 years of customer service and sales experience preferred (such as personal banking, real estate or a combination of retail sales, restaurant and other business experience) 1-3 years of call center experience preferred, preferably in service/sales-oriented environment Consistent demonstration and embodiment of our Corporate Beliefs: Passion for Innovation; Think Big, Act Small; Learn to Dare; and Teams Build the Future Bi-lingual in Spanish desired. Healthcare or pharmacy experience desirable. Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced remote environment Able to work under pressure Excellent organizational, time management, and problem-solving skills Excellent written, verbal and interpersonal communication skills Familiarity with computer and Window PC applications, which includes the ability to navigate and learn new and complex computer system applications Proficient with Microsoft Office Suite (intermediate Word, Excel, Power Point, and Outlook) Business process, problem identification, analysis and resolution management skills WHO WE ARE: Alfasigma USA is the local affiliate of the Italian based pharmaceutical company, Alfasigma. Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries. Alfasigma USA’s main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market. We strive to be a strong healthy company in a strong healthy world. Alfasigma USA is headquartered in Bedminster, NJ. with a manufacturing plant in Shreveport, LA., a remote mail order pharmacy call center (Brand Direct Health) and an established national salesforce. Alfasigma USA, Inc. offers: Competitive hourly salary Monthly bonus structure Comprehensive benefits package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement are some examples New hires are eligible for medical & dental coverage and 401K on date of hire Alfasigma USA, Inc. and its subsidiary, Brand Direct Health, L.L.C. (collectively the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please email Human Resources at applicant@alfasigma.com if you need assistance completing any forms or to otherwise participate in the application process .

Posted 1 week ago

Customer Service Representative #4436-logo
Customer Service Representative #4436
FiveStar CareersHardinsburg, Kentucky
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean. Essential Job Duties: Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated. Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products. Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards. Maintain PAR levels in the Deli (Cold and Hot). Promote FiveStar specials by informing customers and suggestive selling on each transaction. Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers. Clean floors, restrooms, parking lots, and all other areas around the store. Practice safe working habits that align with company safety rules. Comply with all local, state, and federal laws. Follow all company policies as outlined in the FiveStar employee handbook. Minimum Qualifications: At least 18 years old. Ability to multi-task to meet customer’s needs. Professional appearance and a positive attitude. Team player, honest, hardworking, and excellent attendance. Basic Computer Skills. Physical Requirements: Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays. Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation. Ability to work in varying seasonal weather conditions. FiveStar is an Equal Opportunity Employer.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Teledyne FLIR Commercial SystemsGoleta, California
Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. ​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Job Summary: Interacts with customers post-sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position represents our company to our customers. Primary Duties & Responsibilities: Primary responsibility is creating and maintaining RMA's (Return Merchandise Authorizations). Including sales orders, receipt/delivery orders, repair orders, and quoting. Provide customer support by responding to incoming emails and calls from customers related to post-sale non-technical service. Provide timely and accurate status updates for Customers: internal and external, including other global FLIR organizations. Provide order interaction with customers to provide timely and accurate information regarding pricing, return product procedures, repair status, and other related administrative tasks. Assist with special assignments as needed. Job Qualifications: Excellent verbal & written Communication Skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers and Service Management. Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships. Developing confidence, trust, and long-term relationships/partnerships. Attention to Detail: essential to the quality of work. Ensure that data entry is completed with attention to detail, accuracy, thoroughness, and orderliness in a timely matter. Coping: Successfully able to stay focused, calm, and cool with multiple demands and/or deadlines from superiors, subordinates, and peers while maintaining focus on demanding deadlines and changing priorities. Collaboration & Teamwork: required to effectively work with Application Engineers (Tech Support), Repair Cells, and various related personnel to maximize team effort. In addition, to reducing repair turnaround time leading to customer satisfaction. Organization, Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turnaround time schedule requirements. Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce Salary Range: $61,600.00-$82,100.000 Pay Transparency The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

Posted 2 weeks ago

Associate Customer Service Coordinator-logo
Associate Customer Service Coordinator
The Pasha GroupReno, Nevada
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Job Summary The Associate Customer Service Coordinator receives booking requests and initiates the transportation and logistics processes for company services. Primary Objectives Timely, accurate, and complete orders within required timeframes. Initiation of order processing according to customer requirements and internal process standards. Effective communication and collaboration with internal and external customers. Duties and Responsibilities Maintain department KPIs and customer satisfaction ratings as defined by the department. Answer incoming customer phone calls and take appropriate action for each call. Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times. Maintain accurate, timely, and thorough records in proprietary database. Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems. Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required. Scan and separate documents in Document Management System. May assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers. Update schedule, logs, and tasks daily. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school diploma or equivalent (HSED) required Work Experience 1 + years of related customer service experience required Experience in the transportation or logistics industry preferred Required Knowledge, Skills and Abilities Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill Experience with ten key by touch and typing speed of 35 WPM. Ability to communicate clearly with excellent verbal, written, and listening skills. Ability to work as an individual contributor and as a valued participant in a team based environment. Demonstrated ability to maintain confidentiality with tact and discretion. Excellent customer service skills with the ability to develop effective professional relationships. Strong attention to detail with a high degree of accuracy with data entry. Competencies Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance. Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations. Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork. PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often Walk/travel within office environment, crouch/bend to access floor-level storage - Often Use hands/fingers to operate office equipment, type/complete data input, write - Often Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly Sight sufficient to read instructions, documents, and screen-based information - Often Use hands/fingers to manipulate and file documents, folders, small objects - Regularly Working Environment This role requires work that may involve the following environmental conditions: Corporate office environment Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role: Reno, NV . If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $18.00 The Pasha Group family of companies are EOE/AA Employers – Minority/Female/Veteran/Disabled/and other Protected Categories

Posted 2 weeks ago

Inside Sales Representative / Customer Service-logo
Inside Sales Representative / Customer Service
Health insurance plansBoise, Idaho
Customer Service / Inside Sales C ompany Overview Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 42 locations across the US and Canada. Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work/life balance, performance incentives, advancement opportunities, and much more. We are seeking a Customer Service / Inside Sales Representative for our Auburn, WA location. Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution. Duties and Essential Job Functions Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction Follow up with customers on outstanding quotes Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers Proactively communicate all changes that may impact customers or internal teams Interact effectively with customers to develop a personal awareness of their needs Work in a professional manner to resolve customers’ problems and issues, using all available resources Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information Inform all customers and prospects of established terms and conditions of sale Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary Meet or exceed company forecasts and targets Assist with shipping and receiving activities as may be necessary for location Maintain digital files including customer purchase orders, RFQs, applications documents, etc Other duties as assigned by management Qualifications High School Diploma or Equivalent Past experience in Customer Service or Inside Sales Must have strong interpersonal, verbal, and written communications skills Must work well in a team environment and be supportive of all functions to achieve objectives Computer literacy with good data entry skills and ability to learn new programs quickly Previous experience with supply chain and distribution is helpful Past experience with fluid power and motion control is a plus Why Berendsen? Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following: Competitive Wage Training Opportunities Company matching 401K (50% up to 8%) Comprehensive medical benefits with both PPO and High Deductible with HSA options. Company matching HSA contribution Vision and Dental Insurance Life and Disability Insurance Paid Holidays, Floating Holidays, PTO (Vacation and Sick)

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
PLSVan Nuys, California
This job is located at 7201 Balboa Blvd, Van Nuys, CA 91406 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to sit and/or stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment California Pay Band $17.28 - $20 USD

Posted 30+ days ago

Retail Customer Service-logo
Retail Customer Service
EZCORPSummit Argo, Illinois
Address: 6153 S. Archer Road Summit Argo, Illinois 60501 Brand: EZPawn Pay range is based on experience from $15.00/hr to $18.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 30+ days ago

Customer Service - Donor Support Technician (South Lansing Center)-logo
Customer Service - Donor Support Technician (South Lansing Center)
CSL PlasmaLansing, Michigan
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned. Education  High school diploma or equivalent required Experience  Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience  Must be able to perform basic math calculations Working Conditions (physical & mental requirements)  Ability to understand, remember and apply oral and/or written instructions  Ability to understand and follow basic instructions and guidelines  Must be able to see and speak with customers and observe equipment operation.  Occasionally perform tasks while standing and walking up to 100% of time  Reach, bend, kneel and have high level of manual dexterity  Occasionally be required to lift and carry up to 25 pounds  Fast paced environment with frequent interruptions  Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas  Required to work overtime and extended hours to support center operational needs Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 1 week ago

Customer Service Representative-logo
Customer Service Representative
Erbe USAorporatedMarietta, Georgia
Federal Applicant Rights - English Federal Applicant Rights - Spanish Essential Responsibilities Provides front-line service to sales reps and customers; provides answers to basic product questions, documentation of potential complaints and comments as well problem resolution. Receives and processes sales orders from field sales reps as well as Erbe customers; includes computer data entry of orders and invoicing Handles returns and defective merchandise by determining proper course of action and implementing action; processes returns within established company guidelines. Monitors replacement orders and contacts customers for timely return. Processes orders from entry into the computer system through invoicing. Maintains customer files. Acts as liaison to field sales reps to include supplying sales reps with equipment and written documentation as needed as well as tracking Erbe demo equipment inventory. Verifies product quotations submitted by sales reps for accuracy. Processes customer repair loaners. Verifies that equipment ordered is complete and that shipment dates are adequate. Back-up Responsibilities Provides backup to the front desk receptionist position covering absences and breaks. Assists with filing as needed. Supervisory Responsibility This position is an individual contributor and has no direct supervisory responsibility. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and stoop; use hands to finger, handle or feel; and reach with hands and arms. The employee frequently is required to lift and/or carry up to 20 pounds. For more information, please refer to the Position Analysis/Physical Activities Checklist on file in Human Resources. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel This position requires no measurable travel. Required Education and Experience High school diploma or equivalent required; post-secondary education or customer service training strongly preferred. Minimum 1-3 years’ experience in a customer service or administrative role required; special consideration given to those candidates with significant customer service experience in a medical or healthcare setting. Position Requirements Excellent communications skills, both verbal and written, required; must communicate well on the telephone. Strong interpersonal skills required including the ability to demonstrate empathy for client group and handle conflict resolution whenever necessary. Exceptional computer skills required; strong preference for those candidates with high degree of proficiency with Microsoft Office products. Southware, JD Edwards or similar systems experience desired. Must be well organized, have a high detail orientation and be flexible in performing daily duties. Team orientation and ability to work well and communicate within a small team required. Competencies Problem Solving/Analysis. Results Driven. Detail Orientation. Customer Focus. Technical Capacity. Communication Proficiency. Additional Eligibility Qualifications None required for this position. Work Authorization/Security Clearance Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government. AAP/EEO Statement Erbe employees and applicants for employment are protected by federal laws, Presidential Executive Orders, and state and local laws designed to protect employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At-Will Employment This position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Posted 30+ days ago

Call Center Customer Service Representative - Medical (In-Office)-logo
Call Center Customer Service Representative - Medical (In-Office)
MeduitSartell, Minnesota
Who we are: Meduit is one of the nation’s leading revenue cycle management solutions companies, partnering with hospitals and physician practices in 48 states to provide excellent, compassionate patient engagement. We focus our talents on addressing patient questions after their visit so our clients can focus on their patient’s treatment. Meduit’ s core values that we live on a daily basis are Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented What we do: Our Customer Service Representatives priority is to address and answer questions the patient may have over their visit. This could include conversations regarding insurance billing, general questions. and financial obligations. Our agents will assist in these conversations and provide top level customer service as we address questions and offer resolution options on their account. Essential Functions: Provide exceptional and confident customer service to all Making and receiving calls to patients regarding their account while working towards a common resolution Experience in call center environment with high volumes Referencing patient health information from the client system to address patient questions as well as updating and notating said system(s) Work within established policies and procedures to resolve patient accounts Are you…? --Looking for an opportunity for professional growth? - Goal Oriented and Perseverant? - Excellent with verbal and written communication skills? - Passionate about helping others? -Able to provide excellent customer service in a variety of situations, including those that may be challenging? -Able to work successfully in a fast-paced environment? -Great at multitasking with strong attention to detail? -Able to overcome obstacles? What we offer : Steady work schedule No nights and no weekends Positive and engaging work culture Medical, Dental, and Vision insurance (among many other options) HSA and FSA available 401K PTO and Paid holidays Paid Training (3+ weeks) Internal Company Growth Education/Experience Required: • High school or better • Minimum 1 year Call Center experience Job Type: Full-time Accountabilities: Quickly and effectively answer patient questions and concerns while providing exceptional Customer Service at all times. Actively listen to find a common solution to patient concerns around their account. Reference and update internal clients’ systems accurately. Demonstrate an ability to use empathy, compassion, problem solving skills, negotiation, and de-escalation. Pay: $17-19/hour based on experience Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.y other federal, state, or local protected class.

Posted 3 weeks ago

Lead Customer Service Administrator-logo
Lead Customer Service Administrator
Thermo Fisher ScientificSan Francisco, California
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location/Division Specific Information: Onsite San Francisco , CA. M-F Customer location Discover Impactful Work: We are seeking an individual to perform work order processing for Unity Lab Services. Specific activities relative to the job function could include escorting vendors to equipment/instruments, work order management and processing, order entry, order management, and operating customer procurement systems. A day in the Life: Work within Computerized Maintenance Management System (CMMS) to lead work orders and assets by making updates, requesting changes, routing workflows, crafting new workflows, etc. Daily Scheduling and Coordination: Build and maintain daily vendor escorting schedules. Handle customer communications and track/report metric data. Serve as a delegate for the supervisor in customer and company meetings. Provide look-ahead insights for potential service disruptions. Team Support and Technical Expertise: Provide technical expertise and training to the team. Advise on projects and follow up with routine work order status reports. Serve as the first point of contact for client concerns. Maintain the shared e-mailbox and host routine sub-team meetings. Escort field service engineers onsite as needed. Safety and Communication: Promote a safety culture and ensure a safe work environment. Communicate client issues and diffuse dissatisfaction effectively. Communicate openly with leadership and peers. Adopt Practical Process Improvement (PPI) methodologies. Clearly explain site-specific scopes of work. Positively represent Thermo Fisher Scientific at all customer locations. Reporting and Documentation: Generate client-requested reports (e.g., open work orders, status, and pending service requests). Schedule OEM service events and complete pre-work (register OEM, COVID requirements). Provide coverage for vendor escorting as needed. Close work orders and build work orders per client requests. Liaise to generate quotes and review/issue purchasing orders Function as a key member of the Quality Review team by meticulously processing invoices. Seek and review service reports for Good Documentation Practices (GDP). Supervise the queue for new work orders and triage accordingly. Follow well-defined procedures and apply GDP in all regulated record-keeping. Decision Making and Project Participation: Independently make decisions and utilize available resources to meet customer requirements. Participate in projects and complete other duties as assigned. Keys to Success: Education : • Must possess a High School Diploma/GED Associates/Bachelors preferred Experience: Experience in laboratory and in GXP environments. Utilization of Good Documentation Practices in all record keeping. 2+ years of progressive proven experience preferred. 2+ years in customer service environment. Knowledge, Skills, Abilities: Demonstrated verbal, written and presentation skills. Must maintain Thermo Fisher Scientifics’ Four-I Values. Proven excellence in customer service skills. Detail oriented, problem solver, promotes team environment. Computer/software skills (i.e. Power BI, Outlook, Excel, Word, PowerPoint). Strong interpersonal skills and proactive approach in all duties. Ability to instantly adapt to a flexible and changing schedule. Demonstrate a sense of urgency in completing work assignments. Good time management and social skills. Overtime may be needed as required. Works primarily in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently within customer location. Compensation and Benefits The hourly pay range estimated for this position based in California is $23.04–$34.56. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount Compensation and Benefits The hourly pay range estimated for this position based in California is $25.12–$37.68. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Posted 3 days ago

Bilingual Rental Housing Customer Service Representative - Indianapolis-logo
Bilingual Rental Housing Customer Service Representative - Indianapolis
LeidosAlbuquerque, New Mexico
Leidos is seeking a full-time Bilingual R ental Housing Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources. As a Rental Housing Customer Service Representative, you will: Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures. Handle backup calls from the public regarding buying homes and servicing their loans. Provide information and resources to customers to deliver customer service excellence. Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests. Document customer phone communications in an internal database. To be a successful Rental Housing Customer Service Representative , you will possess: The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients Excellent time management skills and dependability Experience with MS Office (Outlook, Word, Teams) Strong written and verbal communication skills including telephone etiquette Keyboarding proficiency of at least 40 words per minute Required Qualifications: High School diploma or General Educational Development (GED) certificate Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience. Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation 10:00 am – 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs) Bilingual in English and Spanish - verbal and written Preferred Qualifications: Experience with HUD-subsidized multifamily apartments or public housing Call Center (Omnichannel) Join our team and enjoy Leidos employee benefits, including: Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year Eleven paid holidays per year Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans) Ongoing training opportunities to foster professional development Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. **The pay for this position is $18-$20 per hour. ** This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits. Original Posting: June 3, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Posted 1 week ago

Veterinary Customer Service Representative-logo
Veterinary Customer Service Representative
VCA Animal HospitalsLos Angeles, California
VCA Animal Specialty Group (ASG) is an emergency and specialty referral hospital. We focus specialty services, emergencies, and hospitalization of stable and critically ill patients. We are adjacent to Griffith Park and the Los Angeles Zoo. We are looking for a candidate that has at least one year of veterinary customer service experience as a CSR or DA. Pay range: $21.5-$27 Shifts: 10 hours/4 days per week Schedule: TBD Requirements for the position: Communicate with clients (greet and check-in clients, answer phones, present estimates, etc.) Schedule and confirm appointments Process payment transactions Obtain records from referring Primary Care Veterinarians Send and receive phone calls, texts and emails Maintain hospital cleaniness, including the lobby, exam rooms, restrooms, pharmacy, breakroom, etc. Manage medical records, charts, reports and correspondence Ensure clients are having an overall excellent experience Why You Should Consider VCA Animal Specialty Group Competitive compensation ranges from $21.5-$27 per hour, complete benefits package, including: medical/dental/vision insurance (after 30 days of employment), accrued vacation and sick time, paid holidays*, 401k (with company matching), generous employee pet care discounts, and much more! *Inquire within If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Posted 1 week ago

Security Finance logo
Bilingual Customer Service Representative
Security FinanceReno, Nevada
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Job Description

Job Responsibilities  In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

  • Providing exceptional customer service
  • Maintaining office cash with accuracy and security
  • Achieving account gain through proven loan judgment and effective customer solicitation
  • Ensuring compliance with state and federal lending regulations and Company policies
  • Ensuring prompt completion of loan applications
  • Ensuring compliance with company record keeping procedures

 

Benefits  At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

  • Company paid Health insurance (employee only)
  • Competitive 401(k) with match
  • Life and Dental benefits
  • Paid holidays and vacation
  • Profit Sharing
  • Closed on Sundays

 

Job Requirements

  • Great customer service skills
  • 18 years of age or older
  • Valid driver’s license, acceptable driving record and reliable transportation
  • Ability to pass a criminal background check
  • Stable work history
  • Collections experience (direct first party collections/skip tracing) preferred
  • Sales experience, preferred
  • Ability to be working on the phone for the majority of the day
  • Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
  • Ability to speak Spanish and English fluently.