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Customer Service Lead-logo
Customer Service Lead
SpartanNash AssociatesAllendale, Michigan
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 6370 Lake Michigan Dr - Allendale, Michigan 49401 Job Description: Position Summary: This role is responsible for overseeing tasks and/or team members within a Customer Service Sales department including activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining , and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties . Here is what you'll do: Train and on-board new team members on their roles and responsibilities Manage breaks and time sheets for associates Ensure all company sponsored training has been completed by team Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner. Maintain documentation of inquiries, requests and issues in customer interaction tracking database. Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision. Ensure customer issues are addressed promptly; follow issues through to completion and partner with other departments as needed to ensure resolution. Work with customers and/or other departments to ensure communication and status updates of issue resolution. Enter orders into the system as required in a timely and accurate manner. Track, maintain , update and correct orders in the system and resolve routine issues, as necessary. Escalate issues to management as appropriate ( i.e., missing, or incorrect orders, order accuracy issues, etc.). Prepare, distribute, and maintain department paperwork, records, and reports accordingly (i.e., customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports). Review and organize records for accuracy and completeness. Distribute and/or deliver incoming and outgoing mail as assigned. May maintain delivery schedules (both holiday and non-holiday). Customer Credits and/or Billing Process Vendor Credit Memo (VCM) payments (military) Verify pricing for all items included in a return authorization request. Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls. Process distribution center billing rollups with DeCA (military) Escalate technology related issues to IT (Information Technology) Customer Support Center for resolution. Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required . Handle Consumer inquiries and work with internal teams to provide resolution. Quality Assurance Work with external manufacturers to address concerns and establish corrective actions. Additional responsibilities may be assigned as needed. Here is what you will need: High School Diploma (required) or GED. One year in sales, customer service, retail or wholesale experience strongly preferred. Microsoft office skills: must be highly proficient with Microsoft Excel and Word. Oral and written communication skills are necessary. Customer service skills, and telephone etiquette. Good organizational skills to prioritize and multitask effectively. Ability to work independently and with others . Ability to analyze data. Ability to use tact and judgment to respond to customer concerns and work cohesively with a team. Ability to work efficiently with frequent interruptions. Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package . SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

Posted 1 day ago

Call Center Customer Service Representative $18 and hour-logo
Call Center Customer Service Representative $18 and hour
Laramie Range FordLoveland, Colorado
Job description Loveland Ford is currently looking for a call center customer service representatives to join our call center team. A positive attitude, exceptional customer service skills, and reliability are requirements for this job. This position is a great way to get into Northern Colorado's premier Ford dealer and a great starting point for anyone looking to work their way up the ladder to be an advisor, office admin, or even management; or for an exceptional person just looking for a great work place and a steady source of income. In this job you will answer phones for the service department, schedule appointments, perform customer service follow up, and many more possible opportunities depending on your desire and career path. Our service department is open Mon-Fri 6am until 6pm and Saturday 7am to 4pm. You will be scheduled for 40 hours per week (5 days). For the most parts this will be Monday through Friday with some rotating Saturdays. If you prefer to work Saturdays and have a day off during the week we are open to listening to that as well!

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
PLSPhoenix, Arizona
This job is located at 1545 E. Thomas Rd., Phoenix, AZ 85014 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 2 weeks ago

Customer Service - Donor Support Technician-logo
Customer Service - Donor Support Technician
CSL PlasmaDavenport, Iowa
Responsibilities: • Responsible for preparing the donor, donor area and equipment for the pheresis process. • Prepares the autopheresis machine for the pheresis process. • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. • Disconnects the donor when the process is complete. • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. • Alerts Group Leader or Supervisor of donor flow issues. • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). • Understands the policies and procedures associated with hyper immune programs at the center if applicable. • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. • Maintains confidentiality of all personnel, donor and center information. • May be cross-trained in other areas to meet the needs of the business. • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. • Perform job-related duties as assigned. Qualifications: • High school diploma or equivalent required • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Chevron StationsSan Francisco, California
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1768 Station Address : 3675 Geary Blvd, San Francisco CA, 94118 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $21.00 - $22.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteColumbia, Maryland
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 30+ days ago

Commercial Roofing Director of Service Solutions and Customer Relations-logo
Commercial Roofing Director of Service Solutions and Customer Relations
Tecta AmericaDenver, Colorado
Description Position at Tecta Colorado Tecta America Colorado was founded in 1977 and joined Tecta America in 2005. We have served Colorado and the surrounding states for over 40 years. We are committed to providing quality commercial roofing systems for all of Denver and surrounding area customers. Through hard work, excellent service, and skilled employees, Tecta America has never looked back. The Director of Service Solutions and Customer Relations plays a key role in the divisions leadership team. This position will manage overall department strategy and sales. Provide office and field oversight to align with the company annual plan, budget and directives and oversee estimating and customer relations management for large complex commercial portfolios of maintenance and repairs. Key functions: Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients. Provide consistent and effective leadership to the Service department with a focus on employee development and growth. Develop, sell, estimate and bid work. Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability. Partner with Marketing and sales departments to develop sales leads, increase sales and promote our company’s services. Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations. Identify and resolve departmental issues in a timely manner. Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work. Comply with company safety standards to promote a safe and clean working environment. Coordinate jobsite inspections. Requirements: Commercial roofing industry experience, 7+ years (required). Managerial/Supervisory experience, 5+ years (required). Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up. Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations. Strong financial management skills Good verbal and written communication skills. Proficiency with Microsoft Excel. Ability to develop and maintain relationships with clients, vendors and coworkers. Ability to climb ladders and visit commercial roof sites. Benefits include: Medical, Dental and Vision insurance with several plan options to choose from Paid Time Off Paid Holidays 401(k) with company match Flexible Spending Accounts Salary $110K+ bonus Tecta America Colorado is proud to be an Equal Employment Opportunity Employer.

Posted 30+ days ago

Intern - Customer Service & Sales-logo
Intern - Customer Service & Sales
Applied Industrial TechnologiesPortage, Indiana
Join Applied's largest location in the Portage, IN area for an immersion into our US service center network! The intern will spend time at the beginning of the internship and at the end of the internship learning about the following aspects of our service center business: Warehouse/ Driver Position, Inside Sales Position, Outside Sales Position and General Manager/Service Center Manager Positions. The intern will also be assigned a project at the beginning of the experience at the service center. The project will be completed during the course of the internship, using the final 2 weeks to wrap up the project and present the findings to the Regional Manager, General Manager and Service Center Manager of their service center and neighboring service centers. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Posted 2 days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteSan Jose, California
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 2 days ago

Invoicing / Reports / Customer Service-logo
Invoicing / Reports / Customer Service
American Leak DetectionPlano, Texas
The Invoicing / Reports / Customer Service position at American Leak Detection of Dallas is responsible for invoicing, reporting, data entry and answering customer questions. The Invoicing / Reports / Customer Service position will help serve our residential, commercial, and municipal customers throughout the Dallas area. Benefits for our Invoicing / Reports / Customer Service position : 401(k) Dental insurance Health insurance Paid time off Vision insurance Salary: $18.00 - $20.00 per hour Invoicing / Reports / Customer Service Position Responsibilities: Creating invoices Editing reports Data entry Assist with other clerical duties Shift: 8 hour daytime shift, full-time Availability: General workday is Monday through Friday Invoicing / Reports / Customer Service Position Qualifications: Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in computer operation Experience using Salesforce is a plus but not required About American Leak Detection: American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Posted 1 week ago

Medical Screener - Reception Technician (Customer Service)-logo
Medical Screener - Reception Technician (Customer Service)
CSL PlasmaJackson, Mississippi
Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 2 weeks ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteRichmond, Virginia
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 30+ days ago

Bilingual Customer Service Agent / Agente de servicio al cliente bilingüe-logo
Bilingual Customer Service Agent / Agente de servicio al cliente bilingüe
Fix NetworkKennewick, Washington
Join Speedy Glass as a Bilingual (Spanish and English) Customer Service Agent on-site at our Kennewick, WA location This is a fully on-site role with a five-day workweek, scheduled between Monday and Saturday Help us deliver outstanding customer service to every guest, every time! ¡Ayúdanos a brindar un servicio al cliente excepcional a cada visitante, en todo momento! The Customer Service Agent is responsible for delivering exceptional service to Speedy Glass clients (Speedy Glass is part of Fix Network, a leader in aftermarket car care and repair) while actively identifying opportunities to drive sales and meet business targets. El Agente de Servicio al Cliente es responsable de brindar un servicio excepcional a los clientes de Speedy Glass (parte de Fix Network, líder en el cuidado y reparación de automóviles), mientras identifica oportunidades para impulsar las ventas y alcanzar los objetivos comerciales. This position requires strong communication and telephone skills to ensure a positive customer experience. The CSA will handle general inquiries, accurately process orders, and escalate/transfer cases, as necessary, to the appropriate representative. Success in this role is driven by integrity, professionalism, and a customer-focused mindset. Este puesto requiere sólidas habilidades de comunicación y atención telefónica para garantizar una experiencia positiva para el cliente. El agente gestionará consultas generales, procesará pedidos con precisión y escalará o transferirá casos según sea necesario al representante correspondiente. El éxito en este rol se basa en la integridad, el profesionalismo y una mentalidad enfocada en el cliente. Job Duties / Responsabilidades del Puesto Respond to customer service calls in a timely, courteous, and professional manner. Responder llamadas de servicio al cliente de manera oportuna, cortés y profesional. Place client orders with accuracy. Realizar pedidos de clientes con precisión. Refer escalated customer calls to the Call Centre Supervisor. Remitir llamadas de clientes escaladas al Supervisor del Centro de Llamadas. Investigate and troubleshoot customer service issues, with the goal of resolution. Investigar y resolver problemas de servicio al cliente con el objetivo de solucionarlos. Effectively and accurately communicate brand identity and corporate position. Comunicar de manera efectiva y precisa la identidad de la marca y la posición corporativa. Assist customers with standard account-related requests. Ayudar a los clientes con solicitudes estándar relacionadas con sus cuentas. Provide information about company products and services, charges, service conditions, and availability. Proporcionar información sobre productos y servicios de la empresa, tarifas, condiciones de servicio y disponibilidad. Update the database with accurate messages regarding transactions. Actualizar la base de datos con mensajes precisos sobre las transacciones. Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules. Realizar seguimientos para garantizar la satisfacción del cliente, cerrar trabajos y gestionar horarios. Other duties may be assigned as required. Se pueden asignar otras tareas según sea necesario. Key Responsibilities / Responsabilidades Claves Answer inbound customer calls, emails, and chats regarding glass repair and replacement services. Atender llamadas, correos electrónicos y chats de clientes sobre reparación y reemplazo de vidrios. Identify customer needs and recommend appropriate glass repair or replacement services. Identificar las necesidades del cliente y recomendar servicios adecuados de reparación o reemplazo de vidrios. Overcome objections and confidently close sales. Superar objeciones y cerrar ventas con confianza. Schedule service appointments and provide accurate pricing estimates based on customer needs. Programar citas de servicio y proporcionar estimaciones de precios precisas según las necesidades del cliente. Assist customers with insurance claims verification and processing. Ayudar a los clientes con la verificación y el procesamiento de reclamaciones de seguros. Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints. Mantener una actitud positiva y profesional al gestionar consultas, preocupaciones y quejas de los clientes. Communicate with the team to ensure smooth scheduling and service delivery. Comunicarse con el equipo para garantizar una programación fluida y una entrega eficiente del servicio. Upsell or cross-sell additional services and products when appropriate. Ofrecer servicios y productos adicionales cuando sea apropiado. Accurately document customer interactions and service requests in the CRM system. Documentar con precisión las interacciones con los clientes y las solicitudes de servicio en el sistema CRM. Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates. Cumplir o superar los indicadores de rendimiento del centro de llamadas, como el tiempo de atención, la satisfacción del cliente y las tasas de conversión. Contribute to a positive and professional work environment. Contribuir a un entorno de trabajo positivo y profesional. Participate in team meetings and training sessions to enhance skills and performance. Participar en reuniones de equipo y sesiones de capacitación para mejorar habilidades y rendimiento. Requirements / Requisitos Bilingual, Spanish and English – both verbal and written. Bilingüe en español e inglés, tanto oral como escrito. 1-3 years' experience in customer service, preferably in a call center role. 1-3 años de experiencia en servicio al cliente, preferiblemente en un centro de llamadas. Ability to skillfully operate a telephone, computer, and related peripherals. Habilidad para operar un teléfono, computadora y periféricos relacionados con destreza. Proficiency with Microsoft Excel. Dominio de Microsoft Excel. Work Conditions / Condiciones de Trabajo Sitting for extended periods of time. Permanecer sentado por períodos prolongados. Interacts with employees, management, and the public at large. Interactuar con empleados, gerencia y el público en general. Ability to multitask and work efficiently in a fast-paced environment. Capacidad para realizar múltiples tareas y trabajar de manera eficiente en un entorno dinámico. Repetitive work. Trabajo repetitivo. Overtime may be required. Puede requerirse tiempo extra. The rewards of working at Speedy Glass include a comprehensive benefits package, paid time off paid on each paycheck, paid holidays, paid sick days, and much more! Los beneficios de trabajar en Speedy Glass incluyen un paquete integral de beneficios, tiempo libre pagado en cada cheque de pago, días festivos pagados, días de enfermedad pagados y mucho más.

Posted 30+ days ago

Customer Service Representative- Lakeland, FL-logo
Customer Service Representative- Lakeland, FL
GetixHealthLakeland, Florida
Are you the type of person who loves to solve problems, bring smiles to people’s faces, and make a positive impact every day? If so, we want YOU to join our team as a Customer Service Specialist! We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures. Position responsibilities: Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research and resolving customer inquiries. Communicate appropriate options for resolution in a timely manner. Inform customers/patients about services available and assess their needs. Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness. Other duties as assigned. Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’s officers, senior management and staff. Education and experience: High school diploma or college degree from an accredited college or university Two to five years industry experience in medical revenue cycle management is required Medical experience, either practical or classroom knowledge needed Proven understanding of the medical revenue cycle Demonstrated excellent verbal, written and interpersonal communication skills Demonstrated knowledge of HIPAA rules and regulations Attention to detail Good attendance record Proven ability to work collaboratively in a team environment Demonstrated ability to perform work in alignment with company mission and values Proven PC proficiency in MS Office Suite Applications Work environment / physical requirements: Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone Occasional lifting may be required up to 25 lbs. Must be able to sit for extended periods of time with frequent bending and stooping Additional Notes: Hours: Monday - Friday 11:00am - 8:00pm EST Compensation- $16/hr+ (bonus eligible quarterly) This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position Benefits and Incentives: Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. GetixHealth is an equal employment opportunity employer.

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteRogers, Arkansas
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 2 days ago

Customer Service Representative-logo
Customer Service Representative
PLSSan Antonio, Texas
This job is located at: 972 Bandera Rd., San Antonio, TX 78228 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 30+ days ago

Medical Screener - Reception Technician (Customer Service)-logo
Medical Screener - Reception Technician (Customer Service)
CSL PlasmaJackson, Mississippi
Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 30+ days ago

Manager In Training /Customer Service Representative - $13.95 to $15.24/Hr-logo
Manager In Training /Customer Service Representative - $13.95 to $15.24/Hr
Carolina Title LoansBeaufort, South Carolina
Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry. You will learn all aspects of our business and culture and use that knowledge to provide our customers with the best financial products and services to meet their individual financial needs. Complete our comprehensive training program and you will be managing your own branch soon. We are seeking driven individuals capable of handling multiple tasks while engaging with our customers in person and over the phone. Why should you work with us? Start your career with an industry leader where you will receive best-in-class Be on a fast track to success. We consistently promote from within. Work with a team of professionals who will ensure your Competitive wages with real advancement opportunities Majority company paid Health, Dental and Vision 401k Program Company Paid - Life and Disability Insurance 2 Weeks paid Vacation, 5 paid Holidays, 2 PTO days and 5 Sick days. 40hr Work Week – Monday thru Saturday Every Sunday Off Preferred Qualities and Experience: 1+ year conducting Phone Sales or Call Center experience. 1+ years Customer Service, Sales, Lending, or Collections experience 1+ years managing a small team or department. Teamwork mentality developed through team Some college or military experience General understanding of basic math and capability to Pleasant and inviting phone Minimum Required Education and Qualifications: High School Diploma or equivalent Must be able to work 40 hours per week, including Saturdays Satisfactory completion of pre-employment screenings Reliable form of personal transportation and valid Driver’s License The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Posted 2 days ago

Customer Service Representative-logo
Customer Service Representative
PLSNew York City, New York
This job is located at 365 7th Avenue, New York City, NY 10001 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment New York Pay Band $16.50 - $18 USD

Posted 30+ days ago

Customer Service Teammate-logo
Customer Service Teammate
GO Car WashHenrico, Virginia
TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 5 days ago

SpartanNash Associates logo
Customer Service Lead
SpartanNash AssociatesAllendale, Michigan
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Job Description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

6370 Lake Michigan Dr - Allendale, Michigan 49401

Job Description:

Position Summary: 

This role is responsible for overseeing tasks and/or team members within a Customer Service Sales department including activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining, and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties.  

Here is what you'll do:

  • Train and on-board new team members on their roles and responsibilities 

  • Manage breaks and time sheets for associates 

  • Ensure all company sponsored training has been completed by team 

  • Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner.   

  • Maintain documentation of inquiries, requests and issues in customer interaction tracking database.   

  • Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision.   

  • Ensure customer issues are addressed promptly; follow issues through to completion and partner with other departments as needed to ensure resolution.   

  • Work with customers and/or other departments to ensure communication and status updates of issue resolution.   

  • Enter orders into the system as required in a timely and accurate manner.   

  • Track, maintain, update and correct orders in the system and resolve routine issues, as necessary.   

  • Escalate issues to management as appropriate (i.e., missing, or incorrect orders, order accuracy issues, etc.).  

  • Prepare, distribute, and maintain department paperwork, records, and reports accordingly (i.e., customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports).   

  • Review and organize records for accuracy and completeness.   

  • Distribute and/or deliver incoming and outgoing mail as assigned.  

  • May maintain delivery schedules (both holiday and non-holiday).    

  • Customer Credits and/or Billing Process Vendor Credit Memo (VCM) payments (military) 

  • Verify pricing for all items included in a return authorization request.  

  • Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls.   

  • Process distribution center billing rollups with DeCA (military) 

  • Escalate technology related issues to IT (Information Technology) Customer Support Center for resolution.   

  • Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required.   

  • Handle Consumer inquiries and work with internal teams to provide resolution. 

  • Quality Assurance Work with external manufacturers to address concerns and establish corrective actions.   

  • Additional responsibilities may be assigned as needed.  

 

Here is what you will need: 

  • High School Diploma (required) or GED.   

  • One year in sales, customer service, retail or wholesale experience strongly preferred.   

  • Microsoft office skills: must be highly proficient with Microsoft Excel and Word.   

  • Oral and written communication skills are necessary.   

  • Customer service skills, and telephone etiquette.   

  • Good organizational skills to prioritize and multitask effectively.   

  • Ability to work independently and with others.   

  • Ability to analyze data.   

  • Ability to use tact and judgment to respond to customer concerns and work cohesively with a team.   

  • Ability to work efficiently with frequent interruptions.  

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. 

We are not able to sponsor work visas for this position.