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Location: Elkton, Virginia, United States Employment Type: Part-Time, On-site (up to 28 hours per week, Monday–Friday) Work Schedule: Later-day office hours, typically within 10:00 AM – 6:00 PM (e.g., 10–4, 11–5, or 12–6) Growth Opportunity: Potential to move into a full-time role Game Day Signals is seeking a Technical Support & Customer Service Coordinator to provide technical support, device troubleshooting, and customer assistance. This role is responsible for resolving technical issues, supporting customers, and assisting with daily operational needs. Additional responsibilities include providing backup support for order fulfillment and administrative tasks, as well as assisting with social media content creation as needed. Requirements Responsibilities Technical Support & Device Repair Troubleshoot Game Day Signals units and resolve technical issues via phone and email Perform battery replacements, screen replacements, and basic hardware repairs Program, configure, test, and prepare devices for customer use Diagnose warranty issues and coordinate repairs or replacements Maintain accurate service, repair, and warranty records Customer Support & Outreach Provide technical support to customers via phone and email Assist teams with setup, usage, and troubleshooting Prepare quotes and invoices for customer orders Follow up with customers to ensure successful implementation and satisfaction Communicate clearly and professionally with coaches, staff, and partners Operations & Team Support Assist with order fulfillment, shipping, and inventory as needed Process returns and prepare replacement units Assist with other administrative tasks as needed Social Media & Content Creation Create and post product-related content on Facebook, Instagram, and X Capture photos and short videos of products, setups, and behind-the-scenes activity Assist with announcements, promotions, and product updates Monitor comments and messages and route inquiries appropriately Additional Responsibilities Assist with supply ordering related to technical repairs and support Help with office organization and upkeep as needed Participate in continuous improvement of support processes and documentation Requirements Experience in technical support, customer service, IT support, or hands-on troubleshooting Comfort working with small hardware components, batteries, and screens Strong communication and customer service skills Experience posting content on Facebook, Instagram, and X Organized, dependable, and able to manage multiple priorities Willingness to assist with fulfillment and operational tasks as needed Ability to lift and move packages up to 25 pounds Experience with Shopify or similar order management systems is a plus. Benefits Part-time employees are eligible for: Company-matched 401(k)

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories! We are seeking a  Customer Service Representative  to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Requirements Greet everyone as they are entering or exiting the facility. Answer phone calls/return voicemails promptly Reply to emails and SMS messages from customers and potential customers in a timely manner. Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions. Resolve any transaction/account issues. Respond to any in person inquiries/questions. Follow up on action items and ensure completion. Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills. If needed/interested, attend events to assist with promoting AGS! Maintain the Facility: Keep the front desk area neat and tidy. Organize and maintain displays of flyers, trifolds, and other marketing materials. Other: Manage inventory and ensure accurate tracking and stock levels. Ensure all customer service technology functions properly and alert management of technical issues. Requirements: High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus. Proven experience in administrative roles, preferably in customer service or operations department. Excellent organizational and time management skills. Strong attention to detail and accuracy. Ability to work independently and meet deadlines. Excellent communication and interpersonal skills. Benefits Compensation: From $17.50 per hour

Remote Customer Interaction Specialist – Start at $19/hr, No Degree Needed Do you thrive in a role where you can help and connect with people? We're searching for spirited individuals to join our team as Remote Customer Interaction Specialists. Work from the comfort of your home, ensuring that every customer interaction is both effective and memorable. Responsibilities: Respond to customer inquiries with accuracy and empathy, ensuring a satisfactory resolution. Handle customer issues with professionalism, aiming to exceed expectations. Maintain clear and effective communication, both written and verbal, across all customer contacts. Cultivate a positive and supportive interaction environment for all customers. We Are Looking For: Individuals with a robust passion for customer service and a friendly demeanor. Excellent communication skills, adept at handling various customer scenarios. The ability to work independently, efficiently managing workload and priorities. Comfort using technology and navigating multiple software platforms. What’s In It For You: The opportunity to work from anywhere with a fully remote setup. Flexible working hours to suit your lifestyle. A competitive starting salary of $19 per hour, with opportunities for advancement. Career development opportunities in a nurturing and dynamic environment. Apply Today and Make a Difference: Additional Information: No previous experience or degree required. Candidates need to ensure they have a quiet, professional workspace and a reliable internet connection. All applicants must undergo a background check. Our company is an equal opportunity employer committed to diversity and inclusion in all its forms. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking an experienced Customer Service Engineer (CSE) to support our VA-ESOM- End Point Support and Operations Monitoring contract. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. A Veteran Affairs Central Office (VACO) Customer Service Engineer provides support to over 10,000 devices, as well as VA leadership; the candidate will be part of a team that is responsible for meeting service level metrics. The candidate will also be responsible for providing deskside support, remote support, and technical and operational support for both Windows and Apple operating systems. Candidates are responsible for supporting VACO Campus Customers with respect to computer equipment and the software installed on their systems and ensuring functionality in the VACO environment. Location: Onsite 425 I Street NW, Washington D.C. Shifts Available: Monday - Friday 7AM-3:30PM Salary Range: $28.37/hr - $32/hr. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements of the role as listed in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-JG1 #kentro

Healthcare in the U.S. is an ever-changing maze filled with confusion and complexity. Amaze Health is a company dedicated to empowering our patients with all the tools, resources, and medical support they need to take charge of their own healthcare. We don’t just take care of people, we partner with them. Join our innovative team as we change healthcare in America, one patient at a time. We are seeking a resilient, empathetic, and highly skilled Healthcare Customer Service Representative to join our team. This role is ideal for individuals who have thrived in challenging environments such as ACA Marketplace or Medicare plan sales call centers, and who are adept at managing high volumes of calls from frustrated or confused customers. You will be the frontline voice for patients and members navigating complex healthcare systems, insurance coverage, and billing issues. Your ability to remain calm, professional, and solution-oriented in the face of anger, confusion, or misinformation will be critical to your success. Ideal Candidate Profile You’ve worked in places where the phones never stop ringing, the systems crash mid-call, and the customers are often angry before you even say hello. You know how to listen, how to calm someone down, and how to find answers even when the tools don’t work. You’re not just looking for a job—you’re looking for a place where your grit and grace are valued. Key Responsibilities Handle inbound and outbound calls related to health insurance plans, billing inquiries, coverage disputes, and care coordination. De-escalate emotionally charged situations with empathy and professionalism. Educate members on ACA Marketplace and Medicare plan options, eligibility, and benefits. Resolve complaints, process cancellations, and troubleshoot service issues. Maintain accurate documentation of all interactions in CRM and EHR systems. Collaborate with internal departments to resolve complex issues. Stay current on federal and state healthcare regulations, especially ACA and Medicare updates. Meet performance metrics including call resolution time, customer satisfaction scores, and compliance standards. Requirements Minimum 2 years of experience in a healthcare call center, preferably in ACA Marketplace or Medicare sales/support. Proven ability to handle high call volumes and irate customers. Strong verbal and written communication skills. Familiarity with HIPAA regulations and handling PHI. Proficiency in CRM and EHR systems (e.g., Epic, Salesforce). High school diploma or equivalent; college coursework in healthcare or communications preferred. Preferred Qualifications Experience working in environments with poor infrastructure or limited support. Background in outbound sales or retention for health plans. Bilingual (Spanish/English) highly desirable. Certification in customer service or healthcare administration. Benefits This position is a full time benefited role. Amaze offers a comprehensive benefit plan to include medical, dental and vision insurance, 401K, and paid time off. Pay Range for this position is $26/hr - $30/hr

Remote Customer Experience Specialist – Earn $19/hr, No Degree Required Do you excel in customer service and enjoy solving problems? We are inviting energetic individuals to join our team as Remote Customer Experience Specialists. This role allows you to support a wide array of customers, ensuring each interaction is conducted with professionalism and a personal touch, all from your home. What You'll Do: Address customer inquiries promptly, providing thoughtful and effective solutions Resolve customer issues with a commitment to their satisfaction Communicate clearly and professionally, both orally and in writing Exhibit a consistently positive and engaging attitude to all customers Who We Are Looking For: Candidates with a strong commitment to customer service excellence Excellent communicators with strong interpersonal skills Independent workers who can prioritize tasks effectively Technologically adept, comfortable with various digital interfaces What We Offer: The freedom to work from anywhere, embracing remote work Flexible scheduling to fit your lifestyle A starting pay of $19 per hour with potential for growth Professional development opportunities in a supportive and dynamic environment Join Our Team: Additional Information: This position does not require previous experience or a degree. A quiet, professional workspace and a reliable internet connection are needed. All candidates must pass a background check. We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Fort Worth, Texas, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-italy-rome-and-milan/ Benefits Competitive compensation: $180,000–$225,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if you have: A strong desire to provide excellent customer service. Excellent communication and interpersonal skills. The ability to prioritize tasks and work independently. Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Universal Energy Solutions is excited to announce an opening for a Customer Service Representative in Calveton, MD, offering weekly pay! We are seeking a service-oriented professional who thrives in a fast-paced environment and is dedicated to providing exceptional sales service to our customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and promoting and selling our sustainable energy solutions to B2B customers. Your ability to communicate effectively and build relationships will play a key role in delivering customer satisfaction and ensuring a positive experience with our brand. Responsibilities Respond to B2B customer inquiries through direct sales. Provide accurate information regarding our products and services to assist customers effectively. Document customer interactions and maintain detailed records of inquiries and resolutions. Identify opportunities for upselling or cross-selling energy solutions tailored to customer needs. Work collaboratively with team members to ensure a seamless customer experience. Requirements High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle challenging customer situations with professionalism and empathy. Proficiency in using computers and various software applications. Flexibility to work varying shifts, including evenings and weekends as needed. Must reside in or near Richardson, TX. Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Location: Onsite - Louisville Benefit Regional Office - 321 W Main St, Suite 390 Louisville, KY 40202 Duration of Position: This role has an estimated duration until September 2026, with a possibility of extension. Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements of the role as listed in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-BW1

Are you a customer service professional looking for an opportunity that offers flexibility and work-life balance? Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work model. As a CSO, you will be the first point of contact for client inquiries, providing exceptional service and support. This role combines the convenience of hybrid work with the opportunity to interact with customers, ensuring they receive a positive and efficient experience. Position Summary The Customer Service Operator (CSO) is responsible for making a great first impression on all callers. The CSO is the initial point of contact by phone for client questions and inquiries. This position will answer and direct all telephone inquiries in a timely, efficient, and professional manner. Key Responsibilities Serve as the initial contact for all incoming customer calls, delivering effective and efficient solutions. Profile callers to accurately determine when and where calls should be further transferred. Responsible for accurately maintaining client data and insurance information. Responsible for processing specialized functions in a timely manner. Collaborate with the team by performing other general operational duties as assigned, supporting the overall success of our customer service efforts. Requirements High school diploma or equivalent. One to three years of customer service experience. Excellent communication and interpersonal skills, with the ability to empathize with customers and provide outstanding service. Detail-oriented with the ability to multitask and manage time effectively. Ability to handle confidential information. Ability to use multiple systems and online resources efficiently. Ability to obtain and grow an understanding of life insurance and learn how to explain information to clients. Strong computer literacy and open to learning new applications. Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As a Service Excellence Quality Assurance Manager , you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members. You will work alongside the Training, Client Services and the Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision to become the most trusted company in the world delivering personalized services to individuals. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Manage Ten North America’s QA (Quality Assurance) standards and processes. · Manage the QA process to ensure calls and requests are monitored and scored on time each month within each team. This will require: - Selecting calls, emails, and requests to be monitored each month (target will be set by Team Manager) - Completing review of calls, emails, requests through internal system (Genesys call & screen recording) - Documenting & scoring calls, emails and requests within the QA form and uploading into Ten Data - If urgent attention is required to alert Lifestyle Manager, Training or Team manager of issue, and work with the Team Manager, Training or Allocator to ensure the action is delegated and completed on time. · Guardian check of all outbound emails through Email Proof Reading inbox including reporting & coaching in real-time · Work with the training team to ensure all corporate program-specific expectations are understood and communicated to TMs, LMs and the rest of the Ops team. · Manage initiatives & projects as they apply to quality such as Audits, homepage reviews, spot checks, email proof reading, SIP, etc.. · Training and coaching of the new hires on CX best practices (i.e Introducing QA, QA form, CX score, EPR) · Assisting lifestyle managers by answering questions within internal communication (i.e. team chats, emails, phone etc) · Lead on internal calibration sessions 2. Identify opportunities and work with the internal stakeholders to drive service improvements. · Coach Team Managers and Lifestyle Managers on Ten & client requirements for service improvement and best practice i. Coaching sessions can include in-person side by side and virtual coaching sessions. ii. Participate in team huddles for specific updates on service improvement. · Contribute to a forum with Operations Manager and key stakeholders (would include client services, operational TM, Training, CX, Proposition) to identify and understand opportunities to improve (trends) within the business. · Participate in Service Improvement meetings to prioritizes the issues that will make the biggest improvements to service quality that will be noticed by the client and the member. · Work with the service delivery teams to put solutions in place and assess the success of changes made through targeted quality audits. · Where appropriate, lead on projects that improve the service across teams and schemes. · Attend train the trainer and regular refresher sessions to build and maintain your knowledge of corporate programs. · Deliver training/coaching with a focus on practical learning, running group role-plays and test calls based on real-life scenarios if needed. · Assist in creating new coaching techniques and programs to drive improvements. 3. Client Facing and Internal Reporting · Lead and present in call listening sessions with Client. · Prepare trend CX reporting (QA, EPR, etc) in a format ready to present to internal stakeholders to enable them to drive informed and targeted service improvements initiatives. · Report back to the business on your areas of responsibility and contribute to the ongoing review and documentation of best practice business processes and standards. · Prepare and provide reporting to Lifestyle Managers and Team Manager on performance at individual or team level. 4. Supporting Operations · Assist the Operations team with SLAs, including but not limited to taking calls/emails to cover lines, handling internal or external supplier issues, and creating TTS (internal back office) when needed. · Provide support that may vary from month to month based on business priorities. 5. Adherence to Escalation Processes and Communication to Support Internal CX Team: · Ensures complaints are managed within SLA and across individual teams · Assist in managing any complaints raised by corporate contacts, providing analysis and summarizing process changes following internal best practices for SLAs and communication. · Lead efforts to decrease negative feedback and increase positive feedback by providing feedback to Lifestyle Managers and Team Managers to accurately record, enabling us to learn from mistakes and ensure improvements are made by all service delivery teams. 6. Other duties as reasonably required. · Handle administrative support activities, which include, but are not limited to answering inquiries, maintaining calendar, distributing information and sending/receiving mail. · Manager on Duty: may be required periodically · Support global or regional initiatives to enhance service quality or drive revenue efforts. BEHAVIORAL EXPECTATIONS: You will be expected to role model the behaviours associated with our values: Member Focused, Trustworthy, and Pioneering. This means you will deliver the highest level of service to our clients and treat all Ten employees you train as your personal clients. You will be resourceful in finding ways to improve training programs and streamline processes for future efforts, promoting efficiency of resources and business practices. Requirements EDUCATION/EXPERIENCE: · Bachelor’s degree or an equivalent combination of education and experience · Minimum of 1 year of experience in quality assurance, preferably in a customer service or related industry · Proven experience in a client-facing role, including leading and presenting in meetings. · Demonstrated coaching and training experience, either through managing teams or as a trainer · Language requirement both proficiency in local language (English) both written and spoken. KNOWLEDGE, SKILLS & ABILITIES: · Flexibility to work on different shifts to cover all coaching and workload schedules, including late nights and weekends. · Dependable: Able to work scheduled shifts; be on time, no unjustified absences (6 months) · Communication - your communication style is confident and persuasive with excellent verbal and written communication skills (telephone and email communication) to effectively communicate with management and business partners. · Passion for the client, member, and service delivery standards – You are an advocate for the client/member, you can demand excellence from others. · Tactful- Ability to show consideration for and maintain good relations with others. · Discretion – Ability to handle sensitive and confidential company matters · Common Sense- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Responsible- Accountability for one’s conduct. · Independence- Ability to work independently with minimal supervision, be self-motivated. · Attention to Detail- Ability to pay attention to the minute details of a project or task. · Time Management- Ability to utilize the available time to organize and complete work within given deadlines. · Project Management – Ability to organize and direct a project to completion. · Multitasker – Ability to juggle multiple priorities simultaneously. · Accuracy- Ability to perform work accurately and thoroughly. · Computer Proficiency - excellent computer skills in MS Office, CRM tools, and Internet. WORK ENVIRONMENT: Open Office Environment Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you’re fluent in English and Mandarin or Cantonese , and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career. For over 25 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success—and we’re excited to welcome new teammates who share these values. What You’ll Do Assist passengers during check-in, boarding, and arrivals Verify travel documents and process boarding passes accurately Answer questions and offer directions in both English and Mandarin or Cantonese Communicate clearly and respectfully with travelers and airline personnel Support the overall flow of passenger operations within the terminal Deliver consistent, courteous service under pressure in a dynamic airport setting Collaborate with team members and supervisors to maintain high service standards Uphold airline policies and ensure a secure environment for passengers and staff Requirements What You Bring Fluent in English and Mandarin or Cantonese (required) Strong communication and customer service skills Computer literacy and accurate data entry Calm, solution-oriented mindset in high-pressure situations Physical stamina to stand and walk for extended periods Willingness to attend 5 days of required computer training Authorized to work in the United States Must pass a background check and drug screening Schedule Part-Time Must be available 4 days per week , including weekends and holidays Shifts may include early mornings, afternoons, evenings, or nights Benefits Hourly Rate: $23.15 per hour Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents 401(k) with company match Paid Time Off Paid Training Uniform Provided Discounted BART Clipper card or employee parking permit Referral Bonus Cell Phone Plan Reimbursement

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts .com. POSITION SUMMARY Director, Sales and Customer Service is responsible for planning, coordinating, and evaluating all activities within the customer service and sales support teams. This role ensures an exceptional experience while achieving revenue, profitability, and operational performance goals. The Director will lead strategy development for key customer segments, build internal collaboration, and foster a high-performance culture through coaching and accountability. WHAT YOU WILL DO: Customer Strategy & Relationship Management · Develop, execute, and maintain individual customer and segment strategies. · Partner with Managers and Territory Sales Representatives (TSRs) to align customer goals, revenue targets, and growth opportunities. · Create and implement strategies to enhance the overall customer experience. · Travel to customer sites and attend industry tradeshows as needed Financial & Budget Responsibility · Develop and manage annual revenue and margin budgets. · Set and control all Customer Service-related expenses within the NFI Parts budget. · Analyze and respond to foreign exchange fluctuations by creating effective FX quoting strategies. Team Leadership & Performance Management · Provide direction, coaching, and mentoring to Customer Service Managers and their teams. · Review and adjust responsibilities of direct reports annually or as needed. · Support and guide the development and delivery of Employee Performance Reviews (EPRs), including participation in unfavorable review discussions. · Approve time sheets, vacation requests, and overtime as needed. Sales & Quoting Strategy · Review and approve pricing strategies for quotes under $200,000. · Provide input on quoting strategy, customer profitability, and revenue growth plans. · Collaborate with Contract Specialists on complex or competitive bids. Operational Excellence & Process Improvement · Develop KPIs and dashboards in collaboration with the VP and Customer Service Analyst to monitor team and individual performance. · Guide workload balancing, team structure, and territory assignments for optimal performance. · Identify and collaborate with cross-functional teams to drive process improvements and business growth. Collaboration & Communication · Establish regular meetings with Managers to monitor progress on KPIs, analytics, and TSR activities. · Work with Bus Sales and Warranty teams to support product sales and resolve customer issues. · Review the bus build schedule and partner with Managers to develop customer strategies. Approvals & Administrative Oversight · Approve RMA requests between $1,500 and $5,000. · Act as backup for Managers in approving time off, time sheets, and other administrative needs in their absence. WHAT YOU NEED TO BE SUCCESSFUL: · Post-secondary education in Business, Sales, or a related field. Equivalent combination of education and relevant professional experience considered. · 5+ years experience in sales, business development, or customer relationship management, preferably in the transportation, automotive, or aftermarket parts industry. · Exceptional communication, leadership, and change management skills; ability to motivate and develop high-performing teams. · Proven ability to lead, motivate, and develop high-performing teams in a complex, multi-stakeholder environment along with leading change initiatives and driving continuous process improvements. · Deep understanding of customer service principles, practices, and metrics, with the ability to translate customer feedback into actionable business improvements. · Strong understanding of market dynamics, pricing strategies, and margin management. · Skilled in navigating and resolving complex customer concerns, operational issues or escalations with professionalism and diplomacy. · Strategic thinker with the ability to assess market trends, customer behaviors, and internal capabilities to develop and execute effective revenue growth opportunities. · Strong analytical skills with the ability to interpret and act on performance data, KPIs, and market intelligence. · Experience managing budgets, forecasting revenue, and controlling operational costs within departmental parameters. · Ability to assess customer profitability, margin performance, and identify revenue improvement opportunities. · Professional written and verbal communication skills, with the ability to present to executive leadership and all customer management levels. · Proficient in setting KPIs, analyzing sales data, and using performance metrics to drive team results. · Ability to travel up to 30%. Benefits WHY JOIN OUR TEAM: Competitive Wages. A continuous learning environment. Ability to advance your career with a growing company. Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts. #NFI

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

At NoGigiddy, we are dedicated to revolutionizing the gig staffing industry. Our mission is to provide gig workers with real-time shift opportunities, enhancing their earning potential and fostering a community where flexibility and convenience take center stage. We value our gig workers and place their needs at the forefront of our innovation efforts, consistently exploring new avenues to elevate their experience. Whether individuals are seeking a flexible side hustle or a more substantial full-time role, NoGigiddy is the ideal hub for finding the right gig. We’re excited to announce an opening for a Customer Service Representative who will play a pivotal role in supporting our gig workers and ensuring their satisfaction with our services. In this remote position, you will be part of a passionate team committed to making gig work better for everyone. Offering competitive pay at $19 per hour, we invite you to join the GigSquad and help us shape the future of gig employment by providing exceptional service to our community. Responsibilities Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly. Provide detailed information about our platform and services to gig workers and potential users. Assist users in navigating our application and connecting with available shifts. Document and track all customer interactions and issues in our CRM system. Collaborate with team members to identify recurring issues and suggest improvements to our processes. Maintain a positive and empathetic attitude toward gig workers at all times. Stay updated on industry trends and platform changes to provide accurate and timely information. Requirements High school diploma or equivalent; additional education in customer service or related field is a plus. Proven experience in a customer service role, preferably in a remote setting. Excellent verbal and written communication skills to engage effectively with gig workers. Strong problem-solving abilities and a keen attention to detail. Ability to multitask and manage time efficiently in a fast-paced environment. Familiarity with CRM systems and customer service software is preferred. A passion for supporting gig workers and improving their overall experience.