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PLS logo

Customer Service Representative

PLSHouston, Texas
This position is located at 12503 SH 249, Houston TX 77086 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 1 week ago

Uniqlo logo

Customer Service Associate

UniqloNew York, Guam

$18 - $18 / hour

Company Overview: GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word “jiyu”, which means free and unconfined. The company was established in 2006 in Japan, and today has around 470 locations mainly in Japan, with a select number of stores throughout Asia. Position Overview: As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy. Job Responsibilities: Interact with customers over the voice and written channels Respond to queries related to products, services, processed and policies Handle and resolve complaints in accord with established policies and procedures Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy. Assist customers with placing orders and navigating our ecommerce site Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution Liaise with distribution centers to research disruption to order fulfillment or return process Liaise with retail stores to resolve customer concerns related to store experience Any additional duties that are necessary due to the evolving needs of the business Other related duties to be assigned by direct supervisor Qualifications: 1-3 years of customer service experience, call center environment preferred Knowledge of retail or ecommerce preferred Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally Excellent communication skills Pleasant telephone manners and calm disposition Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities Familiarity with case management systems a plus Minimum typing of 35-40WPM General knowledge of Microsoft Office products Ability to quickly learn new software and use multiple systems & platforms Ability to adapt to changing demands of the work environment Positive attitude and open to constructive criticism and continuous improvement in performance job functions Excellent listening, written and oral communication skills Regular, dependable attendance and punctuality Hourly Salary: $17.50 - $18.00 The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posted 30+ days ago

PLS logo

Customer Service Representative

PLSPhoenix, Arizona
This job is located at 7450 W. Thomas Rd., Phoenix, AZ 85033 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 1 week ago

Q logo

Customer Service Representative - Part Time

QCHI/ LendNation Open CareerEmporia, Kansas
LendNation is looking for an energetic, positive Part Time Customer Service Representative to join our team! Rapid advancement potential! This position will work at our Store 0552 1703 W 6th Ave Emporia, KS 66801 . This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills! As a Customer Service Representative you will: Complete cash transactions for our customers Initiate customer loans Contact customers about past due payments Work rotating shifts and some Saturdays. You will have Sundays off! As a Customer Service Representative you will need to bring: Excellent customer service skills Cash Handling experience Ability to operate computers and standard office equipment preferred Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance Ability to work with minimal supervision Reliable attendance is an essential requirement of the position Must be at least 18 years of age Must have proof of eligibility to legally work in the United States Do you have experience in: Retail sales Inside Sales Bank Teller Collections You could be a great fit with our company! We offer our Customer Service Representatives : Monthly bonus program Steady hours, Paid Time Off, Paid Holidays BENEFITS: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance *Benefits available to full time employees. Each benefit available at varying lengths of employment. ABOUT THE COMPANY QCHI ( LendNation ) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale. Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer Customer Service Representative

Posted 4 days ago

C logo

Customer Service Representative

Chevron StationsPalmdale, California

$18 - $19 / hour

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1854 Station Address : 37217 47th St. East Palmdale, CA 93552 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Compensation Range: $18.25 - $19.25 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Posted 3 weeks ago

Daniels Health logo

Customer Service Advocate

Daniels HealthShakopee, MN
Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Shakopee, MN. Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health About Daniels Health We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. What you will do Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance Serve as the first point of contact for hospitals and healthcare facilities via phone and email Investigate and resolve customer requests and complaints using Salesforce Coordinate with production and transport teams to ensure timely deliveries Create and distribute manifests, tracking forms, and process documents Support daily routing logistics and inventory coordination Collaborate across departments to manage account changes and generate reports Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience Must have qualifications 2+ years of customer service or administrative experience Proficiency in Microsoft Office; Salesforce experience is a plus Comfortable working with data to support decisions and process improvements Must be able to reliably commute to Shakopee, MN Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed Nice to have qualificiations Experience in healthcare, logistics, or service-based industries Proven track record of improving processes or customer satisfaction Familiarity with inventory or routing systems Why work for us Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match Permanent Position – Full-time, 40 hours per week with long-term career potential Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.

Posted 30+ days ago

Daniels Health logo

Customer Service Advocate

Daniels HealthParamount, CA
An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence. To support our growth, we are looking for a Customer Service Advocate to join our team. What will your job involve Role Overview To provide administrative support across operations, transport and logistics and management to ensure smooth flow and operation of all Daniels Health services. This role reports into the Customer Service Supervisor. Financial Dimensions: In accordance with company delegated authority manual What you will do Management of specific projects as directed by the Plant Manager or Senior Managers. Contribute to operational efficiencies in order to reduce cost. Perform all necessary administrative support functions with staff to include accurate payroll and timekeeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in the coordination of applicable training programs Support the identity and leader of process improvement initiatives as assigned Provide exceptional customer service when communicating and transmitting information or documents to customers, using telephone, computer, mail, or facsimile machine. Perform clerical duties, such as typing, proofreading, shredding documents, and sorting mail. Print daily routes and place in designated location for distribution to the drivers. Print process documents for daily production. Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility. Maintain and update filing, monitor office inventory, mailing, and database systems, either manually or using a computer. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Review files, records, and other documents to obtain information to respond to requests. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Who are we looking for? An exceptionally passionate, multitasking individual that is self-motivated and experienced in supporting a plant or manufacturing facility with daily administrative tasks. 3+ years of administrative experience Administrative experience within a manufacturing/operational environment preferred High School Diploma or equivalent (GED Good with computer systems (Microsoft office suite, etc.) Excellent communication skills both written and verbal Ability to work in a team environment The pay range for this position is $22.01 to $ 24.03 per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. If this sounds like the role for you, or somebody you know then we look forward to speaking with you! To find out more of what a day in the life with our customer service team looks like visit – https://www.danielshealth.com/customer-service Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Posted 1 week ago

Daniels Health logo

Customer Service Advocate

Daniels HealthStow, OH
To support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can; you will be joining a team passionate about service excellence. What will your job involve? Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes: Creating customer manifests Printing and distributing process documents for daily production Ensuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility. Support with routing and rerouting of our trucks on a daily/weekly basis Liaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for? Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence – we’re looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here’s some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and drive resolutions for a customer Relationally driven, you will enhance and strengthen our customer relationships Flexible, adaptable and able to prioritize, no two days are the same! Works well with others and can motivate people you work with. 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Intermediate to Advanced with computer systems (Microsoft office suite, etc.) Salesforce experience would go a long way! Good communication skills both written and verbal with record-keeping discipline Ability to work occasional weekends, holidays or flex hours as needed by production demands Proven experience in improving processes and procedures If this sounds like the role for you, or somebody you know then we look forward to speaking with you! To find out more of what a day in the life with our customer service team looks like visit – https://www.danielshealth.com/customer-service Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Posted 30+ days ago

Path Arc logo

Customer Service (remote work )

Path ArcHighland, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

Third Party CS logo

Customer Service Representative

Third Party CSMerced, CA
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 2 weeks ago

All My Sons Moving & Storage logo

Call Center Customer Service

All My Sons Moving & StoragePlano, TX

$14 - $17 / hour

​ Call Center Sales Representative- Carrollton All My Sons Moving & Storage is seeking a Call Center Sales Representative that has a winning skill set that matches our winning business. All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pandemic. All My Sons Moving & Storage is the nation's largest, non-franchised, moving company in the nation! Call Center Sales Representatives for All My Sons Moving & Storage have awesome personalities and are competitive with a great work ethic. Our high-volume Call Center handles ONLY inbound sales calls which allows you to earn BIG commissions (on top of your wages). In addition to that, Call Center Representatives take part in our monthly raffles with high-end prizes! Meet the Team : https://youtu.be/271JRYjdVYc Responsibilities and Duties : Handle high volume inbound calls from customers needing to move. Be self-motivated Work well in a Call Center atmosphere Basic computer navigation High energy on the phones and the ability to “assume the close.” Requirements: Punctual on a daily basis. Willingness to participate in our pre-employment background check. Compensation Structure: $14-$17.00/ per hour plus commission Agents averaging $20-$25/hourly WITH commissions added Job Type : Full-time and Part-time positions available. Benefits 401(k) Dental insurance Health insurance PTO Vision insurance Schedule 40 hours a week (schedule to be determined at time of interview). Overtime available We are an Equal Opportunity Employer and are a drug-free workplace ​ Powered by JazzHR

Posted 1 week ago

S logo

Customer Service Agent

Shop HarbourFountain Valley, CA
Summary : As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide. You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care. You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey. Responsibilities : Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat. Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support. Resolve issues efficiently while maintaining Harbour’s tone, professionalism, and brand values. Accurately document customer interactions in NetSuite and Hiver, ensuring records are complete and up to date. Collaborate with internal teams (logistics, warehouse, retail, e-commerce, and finance) to track, resolve, and communicate updates. Escalate complex or high-priority issues to the Customer Service Lead when appropriate. Support process improvements and share insights that enhance the customer experience. Maintain up-to-date product and brand knowledge to offer thoughtful, informed assistance. Contribute to a positive team culture built on collaboration, care, and customer focus. Qualifications : 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments. Strong written and verbal communication skills. Empathy, patience, and sound problem-solving abilities. Proficiency with NetSuite, Hiver, and Shopify (or similar systems). Excellent attention to detail and data accuracy. Ability to multitask and prioritize effectively in a fast-paced environment. A proactive, team-oriented attitude and genuine passion for helping customers. Experience in Business, Communications, or related field. Experience supporting trade or wholesale accounts. Familiarity with omni-channel retail operations. Flexibility to work weekends or extended hours during peak sales periods. Performance Metrics/KPI's Customer Satisfaction (CSAT) and response time. First Contact Resolution rate. Accuracy and quality of customer documentation. Collaboration and communication with internal teams. Consistency in delivering Harbour’s service standards and tone. About Harbour Outdoor: Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide. Powered by JazzHR

Posted today

P logo

Customer Service Representative

P.E.A.C.H. TeamsHalethorpe, MD

$20 - $25 / hour

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away. Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line. Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average. Each day, you'll be responsible for fielding important calls coming into our busy business. You'll need to figure out what they need and find a way to help them in short order . You'll be scheduling appointments. You'll organize sales calls. You'll dispatch our technicians to the homeowner. Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it ). Don't be surprised if the person on the other end of the call is having a bad day. Your job... make it better . Job Description: Customer Service Representative - Bilingual is a plus Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help . These are the habits of a good friend . And the habits of the person we want interacting with our customers. Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it ). Don't be surprised if the person on the other end of the call is having a bad day. Your job... make it better . That's what we need from you! Here's what you'll get from us: Great pay kicking off at $20-$25 per hour plus commission Medical, dental, vision, and life insurance 401(k) plan Lots of training and growth opportunities (seriously...we want you to stick around) Paid holidays A Supreme place to work and place to make great friends As long as you have: High school diploma , or equivalent Basic knowledge of computers CSR skills ...we are very interested in meeting you. If you have prior customer service experience and a background in HVAC , that's a plus...but not required. We just need you to be on the ball , organized, play well with others, and smile big when our customers call. Ready to start helping folks with Supreme Service? You know what to do next. Looking forward to meeting you!

Posted today

ABM Industries logo

Operations & Customer Service Specialist

ABM IndustriesWashington, DC
ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency. Pay : $24.00 per hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Benefits | Staff & Management Responsibilities Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation. Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets. Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable). Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling. Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment. Deliver excellent customer service and ensure a positive customer experience across all interactions. Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates. Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation. Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly. Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure. Maintain organized digital and physical records to support audits, reporting, and compliance requirements. Identify and escalate discrepancies or data inconsistencies to management for resolution. Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows. Generate routine reports related to data accuracy, PO status, and reconciliation progress. Qualifications High school diploma or equivalent required Associate’s or Bachelor’s degree preferred 1+ year experience in customer service, operations, or administrative support Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides. Proficiency in Microsoft Word, Excel, and PowerPoint Comfortable working in a fast-paced, dynamic environment Knowledge of PeopleSoft

Posted today

GO Car Wash logo

Customer Service Teammate

GO Car WashRochester, New York

$16 - $18 / hour

TEXT "GOMILES" to 720-459-4415 to APPLY! GO – Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $16.00 – $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 1 week ago

Georgia Farm Bureau logo

Sales Customer Service Rep I Wayne County

Georgia Farm BureauJesup, Georgia
DESCRIPTION OF ESSENTIAL DUTIES: Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver’s license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings. EOE M/F/D/V AA #LI-Onsite

Posted 4 weeks ago

GO Car Wash logo

Customer Service Teammate

GO Car WashSan Antonio, Texas

$11 - $13 / hour

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 1 week ago

Esri logo

Customer Service Representative

EsriRedlands, California
Overview Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization. Responsibilities Deliver exceptional customer experiences : Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships. Own the order lifecycle : Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards. Collaborate across teams : Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions. Drive operational excellence : Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction. Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs. Requirements 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment Ability to use resources to research issues and manage complex customer inquiries Customer oriented with a high level of professionalism Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change Experience with Microsoft Office Suite High School diploma or equivalent Recommended Qualifications Bachelor’s in business or related field Minimum typing speed of 35 wpm Knowledge of SAP and Salesforce Basic knowledge of Microsoft Excel #LI-SM1

Posted 1 week ago

L logo

Part Time - Customer Service Associate - Tool Rental - Flexible

Lowe's Home CentersDenver, North Carolina
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits . Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandise Down stock merchandise by looking for empty areas on shelves and replenishing supplies Process orders and deliveries accurately so customers receive merchandise as expected and on time Cross-functionally train in other areas of the store to help deliver the best customer service Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) Guide customers through shopping or checkout Complete other duties as assigned Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information 6 Months Experience using common retail technology, such as smart phones and tablets Reading, writing, and performing basic arithmetic (addition and subtraction) Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Preferred Qualifications 6 months of Retail and/or customer service experience Bi-lingual skills Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Posted 5 days ago

K logo

Automotive Cashier & Customer Service Loaner Representative

King O'Rourke Auto GroupSmithtown, New York

$17+ / hour

King O’Rourke Cadillac Buick GMC located on Route 347 in Smithtown NY, is seeking to hire a Service Cashier and Loaner Vehicle Representative for our Service Department. Full Time or Part Time. WE BELIEVE OUR EMPLOYEES ARE OUR GREATEST ASSET - As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. The King family has represented the American brand for 40 years! View our Careers Page here to see what it's like to work at King O'Rourke Auto Group! Benefits: Great earning opportunities Full benefits 401k with matched dollars Quarterly bonuses available Company discounts & more Starting at $17 per hour You will be responsible for the following: Greeting customers and ensure efficient checkout process Assisting customers with vehicle loaners Processing paperwork Fleet management Work cooperatively with all internal teams Communicate with callers and visitors in a professional, friendly, and efficient manner Requirements: Good verbal and written communication skills Basic computer skills Have a valid driver’s license with good driving record High level of initiative and ability to work in a team Top customer satisfaction skills required Ability to multi-task Willing to train. Experience a plus! With this position you will receive top pay, quarterly bonuses available, discounts & more! For further information on this opportunity, please call our Service Managers Joel Flack or Phil Ericson at 631-724-4700, or apply online. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 6 days ago

PLS logo

Customer Service Representative

PLSHouston, Texas

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

This position is located at 12503 SH 249, Houston TX 77086

PLS® Overview:

Why PLS? Because You Deserve Better!®  PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview: 

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. 

Job Responsibilities:

  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management

Job Requirements:

  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Physical Requirements:

  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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