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Keller Executive Search logo
Keller Executive SearchCharlotte, NC

$140,000 - $180,000 / year

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Charlotte, North Carolina, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-jacksonville/ Benefits Competitive compensation: $140,000–$180,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Posted 30+ days ago

Pacific Aviation logo
Pacific AviationSan Francisco, CA

$23+ / hour

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO) . If you’re passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we’d love to meet you. With over 25 years of experience supporting the world’s leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment. What You’ll Do Assist passengers at check-in, boarding gates, and arrival areas Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus) Respond to inquiries and resolve passenger issues calmly and professionally Collaborate with airline staff and team members to support safe and efficient flight operations Verify documents and boarding information with care and accuracy Maintain clear communication with passengers, coworkers, and supervisors Deliver excellent service in a fast-paced international terminal Requirements What You Bring Fluent in Vietnamese and English (required); Mandarin proficiency is a plus Strong verbal communication and active listening skills Positive, team-oriented attitude with a professional demeanor Ability to stay calm under pressure and solve problems independently Computer literacy and accurate data entry Physical stamina to stand and walk for extended periods Must attend 5 days of computer training Legally authorized to work in the United States Must pass a background check and drug test Schedule Must be available 4 days per week , including weekends and holidays Shifts may vary (early mornings, afternoons, evenings, nights) Benefits Hourly Rate: $23.15 per hour Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Discounted BART Clipper card or employee parking permit Referral Bonus Cell Phone Plan Reimbursement

Posted 5 days ago

Paxton Access logo
Paxton AccessGreenville, SC
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? Healthcare plans, tailored by you, and a supportive employee assistance scheme. Discounts and savings on everything- Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks. Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more. 401(k) with options for employer matching and profit share. Accrue 144 hours PTO annually. Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days. Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym! Recognised as one of the Best Companies to Work for in the UK, by Best Companies™. About the role Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one. Delivering accurate technical product support to installers or customers via phone, email, or webchat. Handling any sales or returns process requests Troubleshooting, diagnosing, and resolving installation issues in a timely manner Working closely with other teams within Paxton to trial and test new products or features Working hours for this role are 9am- 6pm, Monday- Friday. What are we looking for? Experience in a phone-based or customer service based role is preferred but not essential. Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools. The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway . We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc

Posted 2 days ago

ApexFocusGroup logo
ApexFocusGroupSan Francisco, CA
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Posted 2 weeks ago

OneTouch Direct logo
OneTouch DirectTampa, FL
Call Center Customer Service Representative Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. KEY RESPONSIBILITIES: Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries. Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively. Document customer interactions and maintain accurate records to ensure continuity of service. Educate customers about services and promotions to enhance their experience. Collaborate with team members to improve overall service delivery and customer satisfaction. Join us at OneTouch Direct, where your customer service skills can shine! SHIFT: Available shifts may include flexible hours, including evenings and weekends. Requirements Strong verbal communication and interpersonal skills. A customer-focused mindset and passion for helping others. Ability to work in a fast-paced environment while handling multiple tasks. Proficiency in computer applications and systems. Previous experience in customer service or call center preferred but not required. High School Diploma or equivalent is required. Benefits Full-Time Hours : 40 hours per week schedule GREAT Earning opportunities : Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! · Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits : Health Care Plan (Medical, Dental & Vision) Culture : Diverse, welcoming culture with Employee Resource Groups Referrals : Refer a friend and earn up to $2,000 per person!

Posted 1 week ago

V logo
Valsoft CorporationLacey, WA
Customer Support Specialist II Employment Type:* Full Time, Non-Exempt Experience:* * Intermediate to Advanced Level Department:* * Customer Support Industry:* * Software Information Technology and Services Position Summary This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments. Duties and Responsibilities Troubleshoot support issues of a proprietary case management system Utilize internal and external tools to achieve a positive outcome for our customers Assist on-premise and hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements Demonstrate the ability to adapt to an ever-changing software development life cycle including new technologies and requirements Understand specifications and basic code reading skills Maintain quality case documentation, including formatting standards and styles Maintain case movement expectations Moderate guidance in own area of knowledge Perform duties as a Project Implementation Support Lead Identify and communicate potential issues proactively Conduct peer reviews on Customer Support Specialist I work Lead internal and customer calls where subject matter expertise is needed Requirements Required Skills and Abilities Required to participate in daily scrums Required to participate in weekly Support triages Required to participate in creation and presentation of Support training activities Ability to work with customers on issues and inquires with minimal supervision Ability to work cases within contractual service level agreements Ability to communicate clearly for assigned duties both written and spoken Ability to provide timely updates on assigned work to relevant stakeholders Skilled in Microsoft Office; Word, Excel, PowerPoint, and Teams Required Education and Experience High school diploma or GED required Associate Degree or equivalent years of experience 2-4 years’ experience in customer support Previous experience supporting proprietary database software Skilled in relational database management systems (RDBMS) Skilled in the software development life cycle (SDLC) Skilled in networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN Skilled Microsoft SQL Server to include creating basic select queries and reading stored procedures Skilled in Microsoft Internet Information Server (IIS) Skilled in analytics using Power BI or Tableau Skilled programming skills or Visual Studio experience

Posted 30+ days ago

ApexFocusGroup logo
ApexFocusGroupOakland, CA
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Posted 2 weeks ago

Serenity Mental Health Centers logo
Serenity Mental Health CentersSandy Springs, GA
Ready to Lead with Heart? Bring Your Customer Service Experience to Healthcare at Serenity. At Serenity Healthcare, we’re building high-impact teams and transforming mental wellness. You don’t need a medical background—just leadership, empathy, and a passion for people . You Know How to Serve. We’ll Teach You How to Heal. We’re not looking for clinical experience—we’re looking for influential, service-minded leaders who can connect, inspire, and guide. If you’re driven to help others and skilled at having meaningful conversations, we’ll provide the healthcare training to back it up. The Role: Customer Service Lead As a Customer Service Lead at Serenity, you’ll guide patients as they begin their healing journey, ensure they understand their treatment options, and help them take meaningful next steps. Along the way, you’ll support your clinic team, model excellent service, and foster a culture of trust and care. If you’re ready to bring your customer service leadership and influence to a mission that matters—this is your chance. What You’ll Do: Build strong, supportive relationships with patients starting treatment Educate and support them to take the next step on their mental health journey Address concerns as needed with patience and confidence, to keep people moving forward Positively support your clinic team by modeling excellent service and communication Learn and be willing to step into other clinic roles as needed What You Need: High School Diploma or GED A strong customer service background—ideally with 3+ years of full-time experience Leadership experience or a natural ability to guide and influence others Excellent communication and problem-solving skills Strong emotional intelligence and the ability to remain calm under pressure Experience in fast-paced, people-centered roles such as hospitality, call centers, dental/vision/orthopedic offices, caregiving, coaching, or professional tutoring is a strong plus Why You’ll Love Working at Serenity: Fulfillment – Make a real impact by helping patients take back their lives Career Growth – We promote from within and are expanding rapidly Competitive Pay Excellent Benefits – We cover 90% of medical, dental & vision 401(k) – Because your future deserves self-care too 10 PTO Days (15 after your first year) + 10 Paid Holidays for rest and renewal Who We Are: Serenity Healthcare uses FDA-cleared, cutting-edge technology to treat mental health conditions—offering hope when traditional treatments haven’t worked. Our patient-first approach delivers real results, and we’re changing lives every day. Serenity Healthcare is an equal opportunity employer. If you’re qualified, you’re welcome here. This position is contingent on successfully completing a background check and drug screening upon hire.

Posted 30+ days ago

Serenity Mental Health Centers logo
Serenity Mental Health CentersChandler, AZ
🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed – Just Heart, Empathy & a Desire to Help Others Heal Work location: 4545 E Chandler Blvd Ste 308, Phoenix, AZ 85048 ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare , we’re redefining mental wellness with empathy, innovation, and life-changing care. We’re not looking for medical backgrounds — we’re looking for human connection . If you’ve worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don’t Have Healthcare Experience? We’ll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩‍⚕️ Your Role as a TMS Technician As a TMS Technician, you’ll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient’s care journey 💡 About Serenity Healthcare We’re on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven’t worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today – Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening. Requirements 🌱 What We’re Looking For You don’t need a medical degree — just a genuine love for helping people. We’re seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable , growth-oriented, and receptive to feedback Wants to be part of something bigger than a job Benefits 💼 Why You’ll Love Working at Serenity ✔ Fulfillment – Help people take back their lives ✔ Career growth – We promote from within as we expand nationwide ✔ Supportive culture – You’ll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities

Posted 30+ days ago

Kentro logo
KentroSioux Falls, SD
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Location: Onsite Royal C. Johnson Veterans' Memorial Hospital - Sioux Falls, SD Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements outlined in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-SH1

Posted 5 days ago

ApexFocusGroup logo
ApexFocusGroupMinneapolis, MN
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior customer service representative experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of market research that helps shape real-world decisions, and exploring flexible part time, remote work from home opportunities, we welcome you to register your interest online today. Important Notice – No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in market research.

Posted 2 weeks ago

U logo
Universal Energy SolutionsWashington, DC
Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Washington DC. In this pivotal role, you will act as the main point of contact for our esteemed customers in the DC area, ensuring their needs are met with outstanding service. We’re looking for energetic, goal-driven individuals to join our team as Customer Service & Sales Representatives! This is a great opportunity for anyone eager to grow in a fast-paced environment where your communication skills and sales drive can truly shine. In this role, you’ll handle customer inquiries while identifying opportunities to promote products and services, build client relationships, and close sales. You’ll receive hands-on paid training, weekly pay, and full support from a team that wants to see you succeed. Requirements Experience in customer service is advantageous, although it is not a prerequisite We place a high value on exceptional communication and interpersonal skills Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial Knowledge of the energy sector would be a valuable asset Applicants should be adept at multitasking and excel in a fast-paced environment A willingness to work flexible hours, including evenings and weekends, is greatly appreciated A high school diploma or equivalent is mandatory Benefits Paid training Rapid advancement opportunities Professional sales training curriculum Weekly Pay

Posted 1 week ago

Kids Science Labs logo
Kids Science LabsNorthbrook, IL

$20 - $22 / hour

If you love kids, having fun, learning and teaching, and enjoy engaging people, then you came to the right place. Kids Science Labs (www.kidssciencelabs.com), the world leader in hands-on science education, is seeking to hire our next great Birthday Team Member. This individual must be motivated and passionate, and ideally can deliver an exceptional birthday party experience to kids and their families on the weekend. We are seeking energetic individuals who can guide kids in their discovery of slime, chemical reactions, and other fun hands-on science experiences at our Chicago locations. Successful candidates can engage groups of young kids and parents, laugh, and believe strongly in KSL's mission. This is part-time role, which requires a Saturday/Sunday commitment, so college students; education majors and entertainers are encouraged to apply. This is a job you will enjoy that that will energize you. It is not mundane, it is not the same old thing, rather it will make you better and enable you to practice engaging different audiences. If you just want an hourly job, we are not the right place. In addition to our normal classes, camps, and field trips, Kids Science Labs delivers the most fun and exciting birthday experiments for kids 4-12, that are 90 minute events, where our team delivers a memorable experience while leading groups of 10-20 kids hands-on science mixing experiments and matching the kids excitement to engage in hands-on science. Theatre majors, Actors, Entertainers, Performers and just truly fun people are encouraged to apply for this exciting role at KSL. If you are not laughing all the time and able to adapt, this is not a good role for you. The birthday team is comprised of 3-4 individuals, who work collaboratively to deliver and exceptional customer experience for our guests. This candidate will know the ins and outs of delivering a truly memorable event at KSL and assist our other team members to execute the plan flawlessly. Candidates who desire to be teachers often start out on our Birthday Team and then work their way into a teaching position at Kids Science Labs. This is a Part-Time position where Associates can earn $20-$22/hour PLUS up $750/mo in Tips. It requires Saturday and/or Sunday availability. As a KSL Team Member, you will be expected to: Be genuine Successfully manage the dynamic environment of a birthday party Be responsible and reliable as a teammate Communicate well both verbally and via electronic communication Demonstrate exceptional customer service HAVE FUN, laugh, and engage Kids! Requirements Successful KSL Candidates must: Have open availability on Saturday and Sunday Have previous customer service experience preferably in childcare (babysitting), theater, education or retail. Be able to demonstrate the ability to engage a child Benefits As one of the best places to work in the U.S., KSL offers its associates: an engaging and fun working environment as well as competitive pay and comprehensive training. an inspired environment that is filled everyday with kids who will shape our future. an opportunity to learn how to engage people and express your ideas in ways that captivate audiences big and small, while influencing outcomes. the ability to celebrate the joy of providing the best birthday parties ever for kids!

Posted 30+ days ago

L logo
LytegenStockton, CA
We are hiring high-performance Energy Consultants to consult homeowners on solar and energy storage solutions. This is a customer-facing sales role focused on educating homeowners, presenting tailored solutions, and closing deals with professionalism and urgency. This is not a retail sales job. This is a consultative, numbers-driven role for individuals who can build trust quickly, control the conversation, and close. You will meet with qualified homeowners and guide them through a solar and energy solution that fits their home and financial goals. Your responsibilities include: • Conducting in-home or virtual consultations with pre-qualified homeowners • Analyzing utility bills, home energy usage, and roof layouts • Presenting customized solar and battery solutions clearly and confidently • Explaining financing options and long-term savings • Handling objections and closing contracts • Accurately documenting customer information and agreements • Coordinating with internal teams to ensure a smooth handoff post-sale Requirements This role is for closers with presence. You should have: • Strong communication skills and confidence on camera and in person • Experience in sales, consulting, or customer-facing roles • Ability to handle objections without getting defensive • High self-accountability and strong follow-through • Comfort working in a performance-driven environment • Ability to learn technical concepts and explain them simply Solar experience is a plus, but not required. We train the right people. Benefits • Competitive commission structure • Performance-based incentives • Fast advancement opportunities for top performers Your income is directly tied to your execution.

Posted 1 week ago

NoGigiddy logo
NoGigiddyAlbuquerque, NM

$19+ / hour

Remote Customer Experience Representative – Start at $19/hr, No Degree Needed Are you enthusiastic about helping others and excel at solving problems? We are looking for dynamic individuals to join our team as Remote Customer Experience Representatives. This role offers the opportunity to make a significant impact in customer interactions from your own home. Responsibilities: Promptly respond to customer inquiries, providing solutions that are thoughtful and effective. Manage and resolve customer issues with a focus on creating positive outcomes. Communicate clearly and professionally, ensuring all interactions are handled with care. Maintain a positive and engaging demeanor, contributing to a supportive team environment. Qualifications: A strong dedication to customer service excellence. Excellent communication skills, capable of handling diverse customer needs. The ability to work independently, prioritize tasks, and manage time effectively. Comfort with technology and proficient in navigating various software applications. What We Offer: Remote work flexibility, allowing you to work from anywhere. Adjustable work hours to suit your lifestyle. Competitive compensation starting at $19 per hour, with opportunities for growth. Access to professional development opportunities in a supportive and dynamic company. Apply Today: Additional Information: No degree or previous professional experience required. You will need a quiet workspace and reliable internet. All candidates must undergo a background check. We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Posted 30+ days ago

Kentro logo
KentroSalisbury, NC
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues. Must have experience in conducting routine system administration tasks and logging data in system admin logs. Location: Onsite VAMC 1601 Brenner Avenue, Salisbury, NC 28144 Duration of Position: This role has an estimated duration until September 2026, with a possibility of extension. Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Candidates must be able and willing to obtain a Public Trust clearance. Per Federal requirements, only US Citizens and Green Card holders can be considered. Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements of the role as listed in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us . #LI-SH1

Posted 6 days ago

P logo
P.E.A.C.H. TeamsHalethorpe, MD

$18+ / hour

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away. Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line. Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average. Each day, you'll be responsible for fielding important calls coming into our busy business. You'll need to figure out what they need and find a way to help them in short order . You'll be scheduling appointments. You'll organize sales calls. You'll dispatch our technicians to the homeowner. Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it ). Don't be surprised if the person on the other end of the call is having a bad day. Your job... make it better . Job Description: Customer Service Representative - Bilingual is a plus Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help . These are the habits of a good friend . And the habits of the person we want interacting with our customers. Ever used a computer? Excellent...because entering data and prioritizing services is going to be essential (don't worry, it's a really cool computer program and we'll teach you how to use it ). Don't be surprised if the person on the other end of the call is having a bad day. Your job... make it better . That's what we need from you! Here's what you'll get from us: Great pay kicking off at $18 per hour plus commission Medical, dental, vision, and life insurance 401(k) plan Lots of training and growth opportunities (seriously...we want you to stick around) Paid holidays A Supreme place to work and place to make great friends As long as you have: High school diploma , or equivalent Basic knowledge of computers CSR skills ...we are very interested in meeting you. If you have prior customer service experience and a background in HVAC , that's a plus...but not required. We just need you to be on the ball , organized, play well with others, and smile big when our customers call. Ready to start helping folks with Supreme Service? You know what to do next. Looking forward to meeting you!

Posted 3 days ago

Serenity Mental Health Centers logo
Serenity Mental Health CentersHenderson, NV
🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed – Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare , we’re redefining mental wellness with empathy, innovation, and life-changing care. We’re not looking for medical backgrounds — we’re looking for human connection . If you’ve worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don’t Have Healthcare Experience? We’ll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩‍⚕️ Your Role as a TMS Technician As a TMS Technician, you’ll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient’s care journey 💡 About Serenity Healthcare We’re on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven’t worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today – Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening. Requirements 🌱 What We’re Looking For You don’t need a medical degree — just a genuine love for helping people. We’re seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable , growth-oriented, and receptive to feedback Wants to be part of something bigger than a job Benefits 💼 Why You’ll Love Working at Serenity ✔ Fulfillment – Help people take back their lives ✔ Career growth – We promote from within as we expand nationwide ✔ Supportive culture – You’ll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities

Posted 30+ days ago

L logo
LytegenModesto, CA
We are hiring high-performance Energy Consultants to consult homeowners on solar and energy storage solutions. This is a customer-facing sales role focused on educating homeowners, presenting tailored solutions, and closing deals with professionalism and urgency. This is not a retail sales job. This is a consultative, numbers-driven role for individuals who can build trust quickly, control the conversation, and close. You will meet with qualified homeowners and guide them through a solar and energy solution that fits their home and financial goals. Your responsibilities include: • Conducting in-home or virtual consultations with pre-qualified homeowners • Analyzing utility bills, home energy usage, and roof layouts • Presenting customized solar and battery solutions clearly and confidently • Explaining financing options and long-term savings • Handling objections and closing contracts • Accurately documenting customer information and agreements • Coordinating with internal teams to ensure a smooth handoff post-sale Requirements This role is for closers with presence. You should have: • Strong communication skills and confidence on camera and in person • Experience in sales, consulting, or customer-facing roles • Ability to handle objections without getting defensive • High self-accountability and strong follow-through • Comfort working in a performance-driven environment • Ability to learn technical concepts and explain them simply Solar experience is a plus, but not required. We train the right people. Benefits • Competitive commission structure • Performance-based incentives • Fast advancement opportunities for top performers Your income is directly tied to your execution.

Posted 1 week ago

NoGigiddy logo
NoGigiddyJacksonville, FL

$19+ / hour

Remote Customer Assistance Agent – $19/hr Start, No Degree Required Are you a compassionate individual who loves helping others and solving problems? Join our team as a Remote Customer Assistance Agent, where you'll deliver exceptional support and service from your home office. This role is perfect for those who thrive in a supportive, virtual environment. Key Responsibilities: Respond to customer inquiries with patience and understanding Resolve issues efficiently to ensure customer satisfaction Maintain clear, professional communication in all interactions Project a positive and helpful demeanor to enhance customer experiences We Value: A strong commitment to customer service excellence Excellent verbal and written communication skills The ability to work independently and prioritize effectively Tech-savviness with the ability to navigate various software and tools Perks of Joining Our Team: Work remotely and enjoy the flexibility of a home-based setup Design your own schedule to align with your lifestyle Start with a competitive salary of $19 per hour, with room for growth Opportunities for personal and professional development in a dynamic team Take the Next Step: Additional Information: No prior experience or educational credentials are needed. Candidates must have a dedicated, quiet workspace and reliable internet access. All applicants are subject to a background check. We are committed to inclusivity and diversity, and we are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Posted 30+ days ago

Keller Executive Search logo

Senior Customer Service Manager

Keller Executive SearchCharlotte, NC

$140,000 - $180,000 / year

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Job Description

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Charlotte, North Carolina, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio.

Requirements

- 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-jacksonville/

Benefits

  • Competitive compensation: $140,000–$180,000 USD
  • Opportunities for professional growth and leadership development.
  • Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
  • Full medical coverage.

Equal Employment Opportunity Statement:Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.Commitment to Diversity:An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.Data Protection and Privacy:Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.Pay Equity:Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.Health and Safety:Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.Compliance with Law:All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

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