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Customer Service Manager-logo
Customer Service Manager
Daybreak GamesSan Diego, California
Position Title: Customer Service Manager Studio/Department: Customer Service Employee Type: Full Time, Regular Location : San Diego, CA Salary Range: $60,000 - $80,000, pay may vary on location. ABOUT OUR STUDIO Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, the award-winning MMOFPS PlanetSide 2 developer. The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator), are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community. Find out more about our studio at www.daybreakgames.com . THE OPPORTUNITY Daybreak Games is looking for a dynamic and creative Customer Service Manager who supports their team and works diligently to maintain, as well as continuously improve, processes to facilitate the highest level of customer support. This position will report to the Sr. VP of Operations. RESPONSIBLITIES: Champion outstanding customer service for all players while maintaining a customer comes first mindset Assure agents are assisting customers in a professional and courteous manner Manage time, personnel, and resources to ensure the most robust, effective, and efficient support Work closely with the creative development team to assess, create, and implement innovative solutions Use analytics to evaluate and act upon KPIs—use this data to drive process and flow improvements Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines Coach and mentor teams to uphold high performance and positive morale Facilitate excellent communication between studio leads and Customer Service department Expertly handle complex player escalations with compassion and understanding Evaluate data to determine fraud vectors and possible exploits Requirements & Skills: 4+ years’ experience in a Customer Service supervisory or management role, preferably in the gaming industry Bachelor’s Degree or equivalent experience Experience with online gaming communities, either as a player or industry work Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel) Knowledge of CRM systems such as Zendesk Knowledge of analytics generation and evaluation to drive business decisions Working knowledge of using a calm demeanor to handle escalating situations with impartiality Excellent and effective problem solving and time management skills Effective verbal communication and written skills Creative, self-driven with a strong work ethic A passion for game development and technology Knowledge of Daybreak Games’ titles Knowledge of an array of video games on PC and consoles Knowledge of Game development ABOUT OUR COMPANY Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com . Be Aware of Fraudulent Recruiting Activities Daybreak Game Company will never ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious. **Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**

Posted 30+ days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteSun Prairie, Wisconsin
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
IKS Health CareerDallas, Texas
Position Overview This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere. Responsibilities: Communicate with patients via inbound and outbound phone calls Provide knowledgeable answers to questions regarding medical bills and accounts Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients Qualifications Required: Excellent organization, customer service and communication skills Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools Problem solving skills, good judgment, attention to detail, and follow-through are a must ● Ability to multi-task and work within multiple systems at the same time. Able to work with little or no supervision Preferred: Experience in customer service (1 year) Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) On-site patient contact center (call center) experience (1 year) Job Type: Full-time, On-site Compensation and Benefits: The pay range for this position is $18.50 - $19.50 per hour. Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401k, and paid timeoff (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted 30+ days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteArlington, Texas
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 1 week ago

Customer Service Engineer-logo
Customer Service Engineer
Worldwide TechServices OpenGreen River, Wyoming
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if offer of employment is extended

Posted 30+ days ago

Customer Service Supervisor-logo
Customer Service Supervisor
Floor & DecorGretna, Louisiana
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates. MAJOR RESPONSIBILITIES Customer Service A member of the store Junior Management Team. Act and work in a manner that is consistent with company’s core values. Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures. Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service. Greet every customer in a helpful and courteous manner. Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). Process customers at checkout using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Open and close registers. Follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Stock and tag merchandise displays as required. Create price tags and merchandise signs. Review and assess the performance of associates on a timely basis Train, develop and supervise and define workload for associates. Monitor associate retention and career development; communicate ideas to General Manager. Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Ensure compliance to scheduling, hiring, payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems. MINIMUM ELIGIBILITY REQUIREMENTS One year customer service/cashier supervisory experience and proven ability direct operations. Ability to perform in a high volume, highly complex location. Ability to demonstrate initiative and be a self-starter. Demonstrated proficiency in training associates. Excellent communication, delegation, follow-up, and analytical skills. Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency. This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program 80 hrs. annualized paid vacation (full-time associates) 4 paid holidays per year (full-time hourly store associates only) 1 paid personal holiday of associate’s choice and Volunteer Time Off program Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Posted 30+ days ago

Retail Customer Service-logo
Retail Customer Service
EZCORPHouston, Texas
Address: 5602 Mykawa Houston, Texas 77033 Brand: EZPawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 1 week ago

Customer Service Representative-logo
Customer Service Representative
Chevron StationsFolsom, California
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1751 Station Address : 2789 East Bidwell Street, Folsom, CA 95630 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.75 - $19.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Posted 2 weeks ago

Customer Service / Office Representative-logo
Customer Service / Office Representative
ClosetsRaleigh, North Carolina
Customer Service/Office Representative Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Customer Service Representative . Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Answer and direct incoming phone calls Manage designers appointment calendars Greet visitors and provide assistance Deliver administrative support for office staff, sales team and production/installation department General office duties and working knowledge of computers Customer oriented, friendly and enthusiastic Reliable, punctual, with good work ethic Strong verbal and written communication skills Strong personal organization skills If you are motivated to succeed and are passionate, then you deserve to learn more about this opportunity! Apply online or email us at careers.closetsbydesignNC@gmail.com find out more about this exciting opportunity!

Posted 3 days ago

Customer Service Representative - Field Services-logo
Customer Service Representative - Field Services
THR Property Management LPDallas, Texas
Who We Are Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. Your Role on the Team As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities: Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal Performing other duties as assigned Your Experience Includes High school Diploma or GED Proven experience in customer service or administrative functions Experience in the property management or maintenance industry is helpful Excellent organizational skills with a high level of attention to detail Strong verbal and written communications skills Effective customer service and conflict resolution skills Intermediate proficiency in MS Word, Excel, Outlook and Adobe Why Us We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate: Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401k with matching company contributions Awesome work environment with casual dress Team events and gatherings Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation. Build a foundation here and apply today! Salary Range The salary range for this position is: $16.37 - $28.38, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Compensation and Benefits To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including: Annual bonus program Health, dental, vision, and life insurance Long-term and short-term disability insurance Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays 401(k) with company matching contributions Awesome work environment with casual dress Team events and gatherings (Pre- and Post-Covid) Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com . To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes. #LI-KM1

Posted 1 week ago

Retail Customer Service-logo
Retail Customer Service
EZCORPGalveston, Texas
Address: 2501 Broadway Galveston, Texas 77550 Brand: EZPawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance * Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 1 week ago

Customer Service - Inside Sales Representative-logo
Customer Service - Inside Sales Representative
BraySewell, New Jersey
Customer Service- Inside Sales Representative Location: Onsite – 5 days a week in Sewell, NJ Company: Flow Control, Inc. (A Division of Bray Sales, Inc.) About Us: Flow Control, Inc. is a leading distributor of industrial valves and automation products in the region. We are recognized for our top-quality products and exceptional service. We are currently seeking a dedicated and competitive Inside Sales Representative to join our dynamic team in Sewell, NJ. Job Overview: The Inside Sales Representative will play a crucial role in our sales team by determining customer requirements, recommending products, and ensuring high levels of customer satisfaction. This role is ideal for someone who thrives in a fast-paced environment and possesses strong technical and customer service skills. Primary Responsibilities: Assess customer needs to recommend suitable products and solutions. Suggest alternative products based on cost, availability, or specifications. Accurately process orders, quotes, purchase orders, and returns. Proactively identify additional items needed by customers to enhance satisfaction and increase profitability. Educate customers on product features and benefits to boost sales and satisfaction. Develop accounts by analyzing buying history, suggesting related products, and explaining technical features. Stay updated on product knowledge through studying new descriptions, attending training, and reading industry publications. Obtain and relay accurate information regarding shipment dates and expected deliveries. Monitor and expedite scheduled shipments to ensure timely delivery. Manage time effectively, meet personal goals, and collaborate with team members. Contribute to department and organizational goals by taking ownership of new requests and seeking ways to add value. Adhere to company policies and procedures. Maintain a professional image at all times. Perform other duties as assigned. Requirements: 3+ years of experience in a similar inside sales role. High School Diploma required; further education or technical certification preferred. Technical understanding of industrial manufacturing, valve sizing, and specifying experience is preferred. Excellent written and verbal communication skills. Demonstrated ability to provide exceptional customer service. Fast learner with general computer skills. Positive attitude and the ability to work independently as well as part of a team. Strong problem-solving, listening, and leadership skills. Goal-oriented, self-motivated, and able to meet deadlines. Service-minded, aggressive, and congenial approach. Why Work for Us? At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration. What We Offer: Competitive Pay Plans Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including: Medical, dental, vision, and life insurance Paid holidays and vacation 401(k) plan with matching contributions Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees. Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization. An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions! Additional Information: Flow Control is committed to a safe working environment, which includes a pre-employment testing and drug screening process. If you are a driven and motivated individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity with Flow Control, Inc.

Posted 1 week ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteCorpus Christi, Texas
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 3 weeks ago

Inside Customer Service Representative-logo
Inside Customer Service Representative
Federal Signal OpeningsLake Crystal, Minnesota
TBEI - Lake Crystal is a cutting-edge manufacturer of Class 3-8 truck bodies and truck and trailer equipment with an emphasis on municipal and utility applications. With a worldwide distributor network, our products are the first choice for everyone from landscape professionals to the US Military. We're currently looking for an experienced Inside Customer Service Representative to join our dynamic Supply Chain team. Responsibilities: Create jobs in Syteline based on CO's LC tab date, process workbench in Syteline, verify routing on jobs. Review job dates and adjust based on production schedule. Run systems' split. Work with buyers and vendors to minimize stock outs. Process order acknowledgements and obtain vendor confirmation, generate and review reports, follow up as necessary. Review past due PO's and work with vendors. Review material requirements and vendor commitments with Purchasing (confirm materials on hand and change BOM's). Place orders for inventory items and Maintenance, Repairs and Operations (MRO) items and handle all special material requests (SMR's). Complete various order processing activities including PO receiving, drop ships and invoice/PO corrections. Upload new vendor pricing items into vendor cross reference, set up lead time, order minimums, multiples and standardize costs. Communicate and follow-up with vendors and internal customers. Coordinate return goods and communicate to all involves. Check negative on-hand reports and investigate daily. Investigate expedites from requirement reports and communicate to production scheduling department as needed. Requirements: Minimum one year customer service experience required. Clear and precise oral and written communication skills. Ability to question and evaluate systems/procedures to find the most efficient uses, better communications and process improvements. Ability to deal effectively with buyers and vendors promoting a positive company image while ensuring the most advantageous relationship with vendors is maintained. Strong reasoning and independent decision making skills Ability to work with PC's (MS Office) and business Operating Systems. Additional Job Information: Wage Expectations: $21.00 to $24.00 per hour starting Pay: This is a non-exempt, hourly position and employees are paid on a bi-weekly basis Typical Schedule: Five (5) Eight (8) hour days M-F Location: On Site – 52182 Ember Road, Lake Crystal MN 56055 Travel: Very minimal to none Benefits: Employees are eligible on the 1 st of the month following the completion of 30 days of employment for: Medical Dental Vision Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA Employee Assistance Program (EAP) PTO / Holidays Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00. Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children Company Paid Short-term disability (STD) & Long-term disability (LTD) Employees are eligible for the following benefits as of their first day of employment: 401(k) with partial company match 100% vested immediately. Truck Bodies & Equipment International, a subsidiary of Federal Signal Corporation, encompasses thirteen leading brands of dump bodies, end-dump trailers, landscape bodies, containers, roll-off systems, truck bodies, platforms, hoists, and truck and trailer equipment and accessories. Check us out at www.tbei.com. Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at (507-726-4357). All other applications must be submitted online.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
Chevron StationsCarmel, Indiana
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1547 Station Address : 3645 Rio Rd. Carmel, CA 93923 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.75 - $19.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Posted 1 week ago

Motor Vehicle Customer Service Representative-logo
Motor Vehicle Customer Service Representative
PLSPhoenix, Arizona
PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 3 weeks ago

Customer Service Representative I-logo
Customer Service Representative I
American Carpet SouthKennesaw, Georgia
Description The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is meeting time and quality commitments. About You (Who we're looking for) You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day. Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish. Essential Functions (What you would be in charge of) You will be making and receiving a high number of scheduling calls. You will verify purchased items with the customer to ensure they receive the correct product. You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home. You will follow up with the customer upon installation to make sure they are highly satisfied. Qualifications (Your experience may be similar to) You value customer service and understand what it means to SAY YES to the customer You are not afraid of challenges and adapt to changes in processes. You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn) Problem solving is something you call yourself a pro at Requirements (What we need you to rock in) You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you. You are organized and like everyone to keep things as such Benefits Medical, Dental, Vision Vacation (Planned Time Off) Sick/Personal (Unplanned Time Off) Flexible Spending Accounts Health Savings Account (HSA) Commuter Accounts 401k with Employer match Voluntary Short Term Disability Company Paid Life Insurance and ADD Employee Assistance Program (EAP)

Posted 1 week ago

Customer Service Representative-logo
Customer Service Representative
Sila ServicesWeymouth, Massachusetts
Customer Service Representative Boston Standard believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Boston Standard's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences. The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals. They are responsible for the following: · Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites. · Screening, qualifying and scheduling appointments for our service technicians and outside sales team. · Inputting customer data into our proprietary database. The ideal Customer Experience Representative must have: · The ability to work Saturday and Sundays 8:00am to 2:00pm - possibility to go full time. · Excellent communication, organizational and interpersonal skills. · A polished and professional demeanor. · Self-motivation and discipline. · An ambitious and competitive nature. · Highly evolved customer service skills. · A working knowledge of Microsoft office and computer savvy competence. Requirements: · BA/BS Preferred. · Minimum of 3 years of professional call center customer service experience. EOE F/M/V/D $20 - $25 an hour

Posted 30+ days ago

Entry Level Customer Service/Sales-logo
Entry Level Customer Service/Sales
Global EliteHouston, Texas
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We’re on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition. Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Flexible Schedule: Design your workday around your life, not the other way around. Enjoy a schedule that adapts to your needs, allowing for a better work-life balance. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others. Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom. Qualifications: • Ambition Over Experience: No prior experience is necessary – we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration. If you’re ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let’s build something extraordinary together. Ignite your potential - Apply today!

Posted 1 week ago

Automotive Customer Service Advisor-logo
Automotive Customer Service Advisor
White Family DealershipsAthens, Ohio
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! Our Customer Service Advisors are responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Previous automotive service experience is a plus, but NOT a requirement. Who We Are At Hugh White, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! What We Offer Medical, Dental, and Vision Insurance Life Insurance 401(k) Savings Plan with 4% Employer Match Paid Vacation 6 Company Holidays Continuing education and training paid by dealership Ongoing Professional Development Employee Discounts Closed on Sunday Legacy Company (over 100 years in business) Employee Pot-Lucks, Luncheons, and Team Activities Tight-Knit and Inclusive Culture Internal Career Progression and Promotions Custom and Competitive Wage Plans Long-Term Job Security Responsibilities Provide excellent customer service from intake to release of vehicle, and perform any additional follow up Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan Advise the customer on the auto repairs that you recommend and offer a pricing quote Answer detailed questions about services performed and price information Provide updates to customers as their work is completed Qualifications ADP/CDK Experience preferred, but not required Previous dealership experience preferred, but not required Customer minded attitude Eye for detail Excellent customer service skills and basic computer competencies Positive, friendly attitude, along with an eagerness to improve Enjoy working in a dynamic environment Teammate with ability to collaborate with others effectively Ability to learn new technology Valid driver's license and clean driving record Willing to submit to pre-employment drug screen and background check We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 30+ days ago

Daybreak Games logo
Customer Service Manager
Daybreak GamesSan Diego, California
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Job Description

Position Title: Customer Service Manager

Studio/Department: Customer Service

Employee Type: Full Time, Regular

Location: San Diego, CA

Salary Range: $60,000 - $80,000, pay may vary on location. 

 

ABOUT OUR STUDIO

Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played.  Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games.  This is also the home of Rogue Planet Games, the award-winning MMOFPS PlanetSide 2 developer.

The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location.  Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator), are just some of the ways that make working at Daybreak (San Diego) exciting!  Working here is about being part of a community.

Find out more about our studio at www.daybreakgames.com.

 

THE OPPORTUNITY

 

Daybreak Games is looking for a dynamic and creative Customer Service Manager who supports their team and works diligently to maintain, as well as continuously improve, processes to facilitate the highest level of customer support.  This position will report to the Sr. VP of Operations. 

RESPONSIBLITIES: 

  • Champion outstanding customer service for all players while maintaining a customer comes first mindset  
  • Assure agents are assisting customers in a professional and courteous manner  
  • Manage time, personnel, and resources to ensure the most robust, effective, and efficient support  
  • Work closely with the creative development team to assess, create, and implement innovative solutions  
  • Use analytics to evaluate and act upon KPIs—use this data to drive process and flow improvements  
  • Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines  
  • Coach and mentor teams to uphold high performance and positive morale   
  • Facilitate excellent communication between studio leads and Customer Service department  
  • Expertly handle complex player escalations with compassion and understanding
  • Evaluate data to determine fraud vectors and possible exploits  

  Requirements & Skills: 

  • 4+ years’ experience in a Customer Service supervisory or management role, preferably in the gaming industry
  • Bachelor’s Degree or equivalent experience   
  • Experience with online gaming communities, either as a player or industry work  
  • Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)  
  • Knowledge of CRM systems such as Zendesk  
  • Knowledge of analytics generation and evaluation to drive business decisions  
  • Working knowledge of using a calm demeanor to handle escalating situations with impartiality   
  • Excellent and effective problem solving and time management skills  
  • Effective verbal communication and written skills   
  • Creative, self-driven with a strong work ethic  
  • A passion for game development and technology   
  • Knowledge of Daybreak Games’ titles
  • Knowledge of an array of video games on PC and consoles
  • Knowledge of Game development

 

 

ABOUT OUR COMPANY

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.       

Be Aware of Fraudulent Recruiting Activities

Daybreak Game Company will never ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.

**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**