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Royal Moore Auto Center logo

Customer Service Representative / Greeter

Royal Moore Auto CenterHillsboro, Oregon
Join Our Team as a Service Greeter at Royal Moore Mazda Buick GMC Service DepartmentAt Royal Moore Mazda Buick GMC Service Department, we take pride in offering exceptional automotive service to our valued customers. We are currently searching for a friendly and customer-focused Service Greeter to be the first welcoming face for our clients. If you have a warm and welcoming personality, excellent communication skills, and a passion for providing outstanding customer service, we want to hear from you!As a Service Greeter, your role is pivotal in creating a positive and welcoming experience for our customers. Your daily responsibilities will include:- Greeting customers with a warm and friendly demeanor as they arrive at the service department- Assisting customers by directing them to the appropriate service advisor or technician- Providing information about available services and addressing general inquiries- Managing appointment schedules to ensure an efficient customer flow- Maintaining a neat and organized reception area- Handling customer concerns and, when necessary, escalating them to the appropriate team members- Ensuring a high level of customer satisfaction throughout their service visitTo excel in this role, you should meet the following qualifications:- Valid driver's license is a must- Excellent interpersonal and customer service skills- Friendly and approachable personality- Strong communication skills, both verbal and written- Ability to multitask and stay organized in a fast-paced environment- Previous customer service experience is a plus- Professional appearance and demeanor- Strong problem-solving skills and the ability to handle challenging situations with patience and empathyBenefits:We offer a competitive salary based on your experience and customer service skills. As a Service Greeter at Royal Moore Mazda Buick GMC, you'll be part of a supportive and collaborative team dedicated to delivering the best service experience possible. Our benefits package includes:- Health, dental, and vision insurance- Retirement savings plan with company match- Ongoing training and development opportunities- Employee discounts on vehicle purchases and servicesHow to Apply:If you are passionate about providing exceptional customer service and enjoy making a positive first impression, we encourage you to apply for the Service Greeter position at Royal Moore Mazda Buick GMC. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role to dblodgett@royalmoore.com.Join us in creating a welcoming and customer-centric atmosphere at Royal Moore Mazda Buick GMC Service Department and be an integral part of our customer service team!

Posted 6 days ago

M logo

Sales & Customer Service Agent

Midas SAIZNorth Palm Beach, Florida

$900+ / week

Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Paid time off Profit sharing Training & development We’re Hiring: Dynamic Sales & Customer Service Agent! Are you a people person with a passion for turning conversations into opportunities? Do you thrive in a fast-paced environment where your communication skills and energy make a real impact? We’re looking for a Sales & Customer Service Agent to join our growing Midas team and help us deliver exceptional experiences to every client. No automotive experience needed — we will train you! All you need is a great attitude, strong work ethic, and a goal-driven mindset. Bilingual (Spanish/English) candidates are highly encouraged to apply — Spanish a plus! What You’ll Do Engage with customers through phone, email, and in person to provide outstanding service. Identify customer needs and recommend products or services that truly fit their goals. Manage incoming leads and close sales with enthusiasm and professionalism. Build lasting relationships that keep clients coming back. Collaborate with the team to meet and exceed sales targets. What We’re Looking For Excellent communication and interpersonal skills — you love talking to people! A positive, coachable attitude and strong desire to succeed. Proven experience in sales or customer service is a plus (but not required). Goal-oriented and motivated to exceed expectations. Team player who thrives in a dynamic, growth-focused environment. Bilingual (Spanish/English) is a plus and will help you connect with more customers! Why Join Us No automotive experience required — full training provided! Competitive base salary + performance-based bonuses 💰 Growth opportunities within a supportive, ambitious team. Ongoing training and professional development. If you’re ready to build a rewarding career with unlimited potential — we want to hear from you! Compensation: $900.00 per week Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 1 week ago

H logo

Customer Service Representative for Busy Multi-Dealership BDC

Hiley Volkswagen of ArlingtonFort Worth, Texas
At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Benefits - Medical and Dental - Paid Time Off - Competitive Pay and Bonus Structure - Life Insurance - Professional Development - Holiday Pay - 401(k) available at most locations - Merit increase after 90 day probationary period, upon passing your evaluation Responsibilities - Answer customer calls and establish follows-up with service appointments. - Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. - Provide customers with initial product information and direct them to the appropriate dealership resources. - Follow up with missed appointments - Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management. - Utilize BDC tracking system daily. Qualifications - At least one previous role based in customer service experience - Excellent teammate with collaborative attitude and eagerness to improve - Prompt and courteous demeanor - Positive and hardworking personality - Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience) - Able to work any days/hours the BDC is open - Automotive knowledge a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted 6 days ago

A logo

Customer Service Technician I

Agiliti HealthSan Francisco, California

$23 - $35 / hour

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. AM Shift 6:30 AM - 3:00 PM working weekends What You Will Do in This Role Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office. Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance. What You Need For This Role Be 21 years of age or older, with high school diploma or equivalent. Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies. Have customer service experience. Prior work experience in hospital setting is helpful. Have basic computer skills. Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. Be able to lift and/or push up to 75 pounds. Be able to stand and walk for long periods of time. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: San Francisco District Additional Locations (if applicable): Job Title: Customer Service Technician I Company: Agiliti Location City: Hayward Location State: California Pay Range for All Locations Listed: $22.57 - $34.75 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

Posted 3 days ago

Planet Fitness logo

Customer Service Representative *Evenings and Weekends

Planet FitnessDenver, Colorado

$15+ / hour

Benefits: Employee discounts Free uniforms Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Compensation: $15.20 per hour JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2 weeks ago

VCA Animal Hospitals logo

Customer Service Representative

VCA Animal HospitalsFort Worth, Texas
Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital. Knowledge, Skills and Abilities: • Excellent client service skills. • Excellent phone skills. • Computer skills preferred. • Must be friendly, outgoing, “people-oriented.” • Excellent communication skills. • Ability to work in a team oriented environment. • Well groomed, organized and detail oriented. • Ability to take direction. • Ability to handle money accurately and honestly. • Must possess sound decision making skills and multi-task while working in an environment of stress. Education and Experience: • High School Diploma. • Must have experience working with the public, i.e. restaurant, retail or service business. • Experience in a veterinary hospital or other doctor’s office is a plus. Authority: • Scheduling appointments. • Effective determination and scheduling of emergencies. • Authority to delay disputed charges until further reviewed by supervisor. • Authority to resolve client service issues within established guidelines. Physical Requirements: • Dependable attendance is required. • Any allergies to animals must be controllable through medication. • Must be able to lift 40 pounds. • Must be willing to work long or irregular hours under pressure conditions. • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day. • Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions. • Ability to speak and hear sufficiently to understand, give information in person and over the telephone. • Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc. Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and Job Responsibility include: 1. Client Service 2. Answer Telephones and Make Appointments 3. Maintain Charts and Computer Records 4. Pharmacy and Retail Sales 5. Marketing Implementation 6. Maintenance/Housekeeping 7. Financial Responsibilities Client Service: • Agrees to practice the principles of the VCA Mission Statement, Three Steps of Service, and VCA Standards of Client Service in the daily performance of job duties. • Demonstrate excellent relations with clients/pets in waiting and/or exam rooms: - Ensure that clients and pets feel welcome and comfortable. - Serve as “Ambassadors” - creating and maintaining goodwill for the hospital. - Build rapport with clients. - Immediately greet clients and pets by name. - Quickly understand client needs and initiate the process of meeting those needs. - Help new clients completely fill out the registration form. Inform new clients about services, etc. that your hospital offers. - If there is a delay, i.e., the doctor is behind schedule, keep clients informed of expected waiting time.- Know enough about general animal husbandry and pet care to be able to educate clients and to answer non-medical questions that the client may have or to inform them of things their pet may need: - General dietary requirements and feeding schedules. - Vaccines. - Dental care instructions. - Routine laboratory tests (i.e. stool exams, heartworm tests, urinalysis, leukemia tests, etc.). - Heartworm preventatives. - Housebreaking techniques. - General flea and tick control. • Generate, present and explain fee estimates for treatment/surgery to clients. • Handles client complaints with concern and diplomacy. • Accurately communicates medical/surgical information to clients. • Send client cards and letters, i.e., thank you notes, sympathy cards, welcome cards, as directed by management team. • Prepare, distribute and explain client education materials. Answer Telephones and Make Appointments: • Exhibit a “come in now” attitude towards clients and patients. • Answers telephone promptly. • Encourage the client to make an appointment if the pet has any problem that is concerning to either the client or you. • Schedule appointments and other patient visits in appointment book, including re-check appointments, surgeries, and drop offs. • Reschedule any missed appointments. • Understand and use excellent telephone etiquette. • Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed. • Refuse to diagnose pet health care problems over the telephone. Maintain Charts and Computer Records: • Keep charts and computer records updated with current client and patient information, i.e. address or telephone number and/or vaccine due dates, other reminders, age, etc. • Prepare charts for new clients and/patients. • Prepare charts for patients prior to appointment including all necessary forms, authorizations, and instructions as necessary. • Handwriting must be neat and legible. • Open an order or start an invoice as each client enters the hospital. Recommend any needed service, i.e. vaccinations, heartworm testing, etc. • Calculate client’s invoice and collect payment. • File charts in appropriate areas as needed. • Do routine computer reports and backups. Pharmacy and Retail Sales: • Understand the benefits of the retail products we offer and how they are used. Must be able to promote them to our clients. - Dietary products. - Flea products and shampoos. • Fill prescriptions and dispense medications as directed by a veterinarian. • Explain prescription directions to clients. Marketing Implementation: • Understand, participate, promote and support planned VCA marketing events and programs. • Present marketing promotions to clients in a professional manner. Housekeeping/Maintenance: • Verify that the front desk, reception area, waiting areas, and exam rooms are neat and clean at all time. • Periodically check the outside of the hospital for feces, urine, etc. and keep clean and neat. Also examine glass doors and windows for smudges and clean when necessary. • Keep the client refreshment area in the hospital stocked, operational, neat and clean at all times. • Keep your appearance always clean and neat. • Wear your nametag and a clean, pressed uniform at all times. • Endeavor to keep the waiting area reading and educational materials current and orderly. • Keep office plants watered as needed. Financial Responsibilities: • Verify that all provided services and/or products have been accurately entered in the computer on the client’s order/invoice and under the correct employee number. • Collect deposits and payments for services at the time they are rendered. - Clients should pay their bill before they leave the hospital. - Follow appropriate protocol, i.e., credit applications, promissory notes and approval by veterinarian, in cases where clients cannot pay their balance at the time of dismissal. • Print receipt and give to client for each visit. • Balance the cash drawer with the computer summary report accurately. • Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager. • Keep cash/checks, etc. secure at all times. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer- Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Posted 3 weeks ago

Molly Maid logo

Customer Service Representative

Molly MaidAustin, Texas
As a Customer Service Representative, you are a key member of the team! You are responsible for handling service requests and customer complaints. You enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls Scheduling estimates & cleans Return customer calls Respond to customer complaints Resolve Customer Issues Job Requirements: CSR experience a plus! Spanish Language Skills a Plus! Driver's License Position Offers: Excellent Salary + Bonuses Vacation & Holidays Medical Benefits Come Join our Team! You’re welcome to come by our office and apply in person. Feel free to call or text (512) 323-6400 for information . Submit your resume to mollymaid@mmcentex.com . Molly Maid 7801 N. Lamar Blvd, Suite A-132 Austin, TX 78752 (512) 323-6400 When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers. *All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Posted 30+ days ago

PLS logo

Customer Service Representative

PLSTucson, Arizona
This job is located at 6470 S. 12th Ave., Tuscon, AZ 85706 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 1 week ago

Genuine Parts Company logo

Customer Service Representative II

Genuine Parts CompanyLongview, Washington

$21 - $26 / hour

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). COMPENSATION:$21.17- $26.46/Hour JOB DUTIES: Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. Performs other duties as assigned. Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Posted 3 weeks ago

E logo

CUSTOMER SERVICE REPRESENTATIVE RBO Full Time Days

East Tennessee Children's Hospital AssociationKnoxville, Tennessee
BASIC PURPOSE OF THE JOB Responsible for accurate collections of Physician Receivables. Give feedback to team lead on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures timely processing of past due accounts to collections and excellent customer service with our families on phone inquiries. REPORTS TO RBO Lead Customer Service Representative JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: Physician billing and collection experience preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent customer services skills and ability to work with a team required. Familiar with rules and regulations of CMS/Tenncare and other payers to ensure proper collection of insurance data to finalize claims for proper billing and to proper payer on first claim submission. Excellent typing stills. Ability to work with insurance companies to ensure timely payment of claims. Problem solving stills and multi tasking required. DUTIES AND RESPONSIBILITIES Answers incoming telephone calls in a courteous and helpful manner. Accurately assists customers with their questions or refers them to the proper resource. Maintains updated information on debtor records and follows up on collection of unpaid balances in a timely manner. Prepares accounts accurately for review by self pay manager regarding correction placement with outside agency. Reviews pre-collect reports. Handles credit card processing; ensures confidentiality is maintained at all times. Keeps accounts worked on collection desk top until proper account resolution. Resolves reminders daily. Reviews bankruptcy and notes accounts and forwards proper information to collection agency. Verifies and edits patient/subscriber information in computer system. Documents accounts properly. Maintains a safe and clean work area. Practices safe lifting and body mechanics. Maintain profession composure and confidence during stressful situation andd maintains confidential of all hospital and patient information at all times as observed by management and peers. Completes all Children's Hospital and practice required training and CBL requirements by deadline and attends all educational programs as needed Continuously displays a “can do “ attitude within the practice and across other departments lines to contribute to the overall focus on service excellence. Interacts with all patients , staff in a consider and help manner as observed by management and peer input and demonstrates respect and regard for the dignity of all patients and families, visitors and fellow employees to ensure a professional, responsible and a courteous environment. Utilizes hospital resources and time respectfully and accountably and willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Posted 1 week ago

C logo

Customer Service Representative

Crete Professionals AlliancePittston, Pennsylvania
Objective: As a customer service representative at Abacus, you play a crucial role as a frontline ambassador for our organization, responsible for delivering an exceptional level of service in every client interaction. Your primary responsibilities include engaging with clients through phone, in person meetings, and email communication to facilitate client onboarding, foster client retention and provide invaluable support to our accounting team members in their project endeavors. Essential Functions: Review customer accounts for changes to contract and selected service levels Sharing and clarifying complex financial information for customers Provide professional letters for third parties requesting detailed customer financial information Help current and prospective clients with their information needs Employ best practices for handling of inbound email inquiries and in/outbound telephone communication. Acquire and maintain company and technical knowledge needed to assure quality response to client inquiries. Master and employ client care as it relates to telephone engagement. Contribute to team process improvement efforts designed to deliver efficient and client-centric outcomes. Perform contact documentation and reporting tasks as listed in firm procedures Support accomplishment of personal and team goals. Work within and support the Process Driven Environment of the Customer Care Call Center. Collaborate with Transportation Tax and Accounting teams to produce quality outcomes for clients. Support other team members as needed. Gather information from clients and enter information into database Deliver information to clients in a clear, concise manner Answer phone and email communication in a positive and professional manner. Guide and assist walk-in clients with clarity and consideration Take ownership of tasks involved to fulfill client’s expectation within our firm’s policies and procedures. Set up and manage call center in the Salt Lake City, PRIME Hub. Competencies: Experience with handling customer complaints, fixing customer issues, or resolving complex situations Ability to share complex information with professionalism, consideration, and clarity Excellent written and oral communication skills Strong telephone skills, including voice quality, enunciation, grammar, listening Punctual and reliable work attendance The ability to succeed in a fast-paced goal, oriented environment Ability to work at a computer station for several hours Well organized with good time management and multi-tasking skills Works well in a team environment and ability to maintain positive relationships with work teams and customers/clients Excellent problem-solving and analytical skills Strong attention to detail Maintain confidentiality regarding clients Preferred experience using Microsoft Office applications and proficiency with office and call-center software, e.g., web browsers, Word, Excel, PowerPoint, and CRM. Ability to work and think independently Must be able to develop working knowledge of in-house software packages. Pass a CJIS background check Supervisory Responsibility This position has no supervision responsibilities. Position Expectations & Work Environment This is a full-time non-exempt position. While performing the duties of this job, the employee works normal office hours . Some weeks over 40 hours will be required. This is an in-office position. Location & Travel Based in Pittston, PA. Required Education & Experience 1-2 years of inbound/outbound call center/customer support experience preferred Solid customer service skills and strong goal orientation Physical Demands The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Posted 1 day ago

Georgia Farm Bureau logo

Sales Customer Service Rep I Oglethorpe County

Georgia Farm BureauCrawford, Georgia
DESCRIPTION OF ESSENTIAL DUTIES: Attend training schools for professional development as required. Complete applications and paperwork required for new P&C business and changes to existing business. Bind P&C coverage according to insurance regulations and company guidelines. Schedule appointments. Complete follow-up requests to customers on insurance services. Provide quotations for P&C insurance coverages. Conduct other marketing activities as directed. Handle routine correspondence from the home office. Accept premium payments for new business and renewals. Prepare, process, review, and monitor applications, changes, binders, etc. Perform in a manner that will prevent errors and omissions. Present a professional appearance, demeanor, and behavior. Attend meetings and training as required. Strive to attain company goals and growth expectations. OTHER RESPONSIBILITIES/REQUIREMENTS Other duties as assigned by manager. Computer skills and abilities are necessary. Development of skills and knowledge of product lines and offered services. QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or GED required. Must have valid Georgia Property and Casualty insurance license. Must possess a valid Georgia driver’s license. Ability to handle confidential information; accuracy, and attention to detail. Ability to relate to and work with various people in a professional manner. Must be able to read, analyze, and interpret policies, coverages, regulations, instructions, manuals, and other documents as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES: None. PHYSICAL DEMANDS/WORK ENVIRONMENT: Normal office environment with occasional travel necessary to attend training and meetings EOE M/F/D/V AA #LI-Onsite

Posted 30+ days ago

Independence Pet Group logo

Supervisor, Customer Service Contact Center

Independence Pet GroupScottsdale, Arizona
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: Pets Best is seeking a Supervisor, Customer Service who will report to the AVP, Customer Care. The Supervisor, Customer Service is responsible for leading a team of non-exempt employees for the Customer Service group. Providing leadership, coaching and development. You will own full supervisory and administrative responsibilities for the team members, and also share with other leaders the responsibility overall for a positive, friendly culture in the department that is customer-centric, productive, and contributes to the growth of the business. Job Location: Remote – USA Main Responsibilities: Responsible for being a liaison between employees and AVP Customer Care Receives direction from AVP Customer Care to ensure metrics are being met Provides guidance around daily direction and communication to employees so that responsibilities are completed in a timely, efficient and knowledgeable manner. Receives direction from AVP Customer Care to provide performance feedback, process confirmation, and coaching on a regular basis to each team member. Ensures employees have appropriate training and other resources to perform their jobs. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Works with AVP Customer Care to address disciplinary and/or performance problems according to company policy. Assists the VP and AVP Customer Care with daily operations to include the development, analyses and implementation of staffing, training, corrective action, scheduling and reward/recognition programs. Works as a member/leader of special or ongoing projects that are important to area/process improvement. Shares continual responsibility for deciding how to manage the employees, ensuring calls and other duties are handled efficiently and effectively. Works with AVP Customer Care to establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns. Assists with incoming Customer Care phone calls or other Customer Care duties as needed. Able to handle customer care escalation calls and requests to speak with a supervisor. Performs other duties as assigned. Basic Qualifications: 2+ years’ experience in call center leadership Minimum 2 years’ experience with performance coaching Ability to obtain Property and Casualty insurance licensing within 60 days employment Bachelor’s degree preferred High integrity & ability to handle confidential information Creativity and high energy level Experience with Microsoft Suite including: Word, Excel, PowerPoint, and Outlook or other comparable software Demonstrated effective leadership skills & experience leading teams Proven ability to lead and manage multiple projects through to completion with minimal supervision Excellent verbal/written communication skills Excellent organization, prioritization, time management skills. Demonstrated ability to handle multiple priorities Ability to work with multiple levels of management internally and with customers (or clients). High integrity & ability to handle confidential information. Expected Hours of Work: This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director #li-Remote #petsbest All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP)

Posted 3 weeks ago

E logo

Retail Customer Service

EZCORPConroe, Texas

$11 - $15 / hour

Address: 222 South Frazier Conroe, Texas 77301 Brand: EZPawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 3 days ago

Planet Fitness logo

Customer Service Representative Nights and Weekend

Planet FitnessDes Moines, Iowa

$11+ / hour

Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Compensation: $11.00 per hour JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 week ago

Servpro logo

Administrative & Customer Service Coordinator

ServproBoca Raton, Florida

$45,000 - $50,000 / year

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Administrative & Customer Service Coordinator Boca Raton, FL | Full-Time | On-Site$45,000–$50,000 base + commission+ annual bonus Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly?We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you. What You’ll Do Customer Service Excellence Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience. Scheduling & Dispatch Coordinate technician schedules to ensure on-time service. Manage project updates through internal systems to keep everything on track. Sales & Lead Support Follow up with leads, respond to proposal requests, and help move opportunities to close. Track sales activity and support the sales team with timely updates. Project Coordination Prepare and send proposals. Maintain accurate project files and documentation. Communicate clearly between customers, technicians, and managers to keep projects moving. What You Bring Excellent communication—confident, professional, and personable. Tech-savvy and organized, with a knack for managing details. Ability to multitask and stay calm under pressure. Strong attention to detail—nothing slips through the cracks. Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable). What You’ll Get Compensation : $45,000–$50,000 base (DOE) + commissions+ annual bonus Benefits : Health, dental, and vision insurance + 401(k) with company match Paid Time Off : PTO + company holidays Growth : Ongoing training in technical skills, leadership development, and career advancement opportunities About Us We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand. We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you. But if you’re excited to make a difference every single day, we’d love to meet you. Apply today and join a team that restores more than properties—we restore peace of mind. Compensation: $45,000.00 - $50,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Posted 2 weeks ago

B logo

Customer Service Representative

Buckeye CorrugatedLancaster, Pennsylvania
The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. Duties and Responsibilities Tasks related to this position may vary and are not limited to those listed below: Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures. Estimates and provides quotes to customers. Processes and verifies purchase orders. Establishes delivery time on orders and tracks through the production process. Records customer changes and processes through production. Analyzes warehouse items and replenishes based upon data analysis with management approval. Processes specifications to obtain a design and/or estimate. Supports teams to ensure proper design and execution of orders. Identifies required materials to ensure the successful completion of orders. Analyzes and purchases bulk buys on litho and top sheets with management approval. Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements. Tracks warehouse items, orders milestones and deliverables. Maintains, organizes and updates customer data. Proactively manages changes in order scope. Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers. Maintains a well-organized workspace. Other tasks as assigned by supervisor. Full-time role in an office setting. Skill Set Excellent planning and organizational skills. Excellent interpersonal, organizational, verbal and written communication skills. Excellent business acumen, management and development. Strong decision making and problem-solving abilities. Detail oriented. Ability to multitask, managing multiple challenges, and dealing with a variety of situations. Ability to effectively prioritize and execute tasks. Must work well under pressure with multiple interruptions. Must work well in a team environment. Desired Qualifications and Experience Bachelor’s degree preferred. 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries. Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus. Proficiency in Amtech, Microsoft Office and Outlook. Demonstrated aptitude in problem-solving and decision making. Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions. Results-oriented and able to work both independently and within a team environment. Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions. BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.

Posted 30+ days ago

W logo

Customer Service Engineer

Worldwide TechServices OpenPrinceton, New Jersey
Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Requirements Requirements Education and Experience: •Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: •Maintain all required OEM Certifications as directed by Management •Knowledge of relevant software and hardware systems •A+ certification is desired •May require additional customer-specific certifications or training as required Skills: •Excellence in communication and customer-facing skills •Strong oral, written and interpersonal skills •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. •Must own a basic repair kit Additional requirements may exist if offer of employment is extended

Posted 30+ days ago

Fastsigns logo

Customer Service Representative

FastsignsNewark, New Jersey

$15 - $20 / hour

FASTSIGNS #122001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person, and at their place of business Build long-lasting relationships by turning prospects into long-term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn, and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high-volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $15.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 2 weeks ago

Planet Fitness logo

Customer Service Representative

Planet FitnessIowa City, Iowa
Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 day ago

Royal Moore Auto Center logo

Customer Service Representative / Greeter

Royal Moore Auto CenterHillsboro, Oregon

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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join Our Team as a Service Greeter at Royal Moore Mazda Buick GMC Service DepartmentAt Royal Moore Mazda Buick GMC Service Department, we take pride in offering exceptional automotive service to our valued customers. We are currently searching for a friendly and customer-focused Service Greeter to be the first welcoming face for our clients. If you have a warm and welcoming personality, excellent communication skills, and a passion for providing outstanding customer service, we want to hear from you!As a Service Greeter, your role is pivotal in creating a positive and welcoming experience for our customers. Your daily responsibilities will include:- Greeting customers with a warm and friendly demeanor as they arrive at the service department- Assisting customers by directing them to the appropriate service advisor or technician- Providing information about available services and addressing general inquiries- Managing appointment schedules to ensure an efficient customer flow- Maintaining a neat and organized reception area- Handling customer concerns and, when necessary, escalating them to the appropriate team members- Ensuring a high level of customer satisfaction throughout their service visitTo excel in this role, you should meet the following qualifications:- Valid driver's license is a must- Excellent interpersonal and customer service skills- Friendly and approachable personality- Strong communication skills, both verbal and written- Ability to multitask and stay organized in a fast-paced environment- Previous customer service experience is a plus- Professional appearance and demeanor- Strong problem-solving skills and the ability to handle challenging situations with patience and empathyBenefits:We offer a competitive salary based on your experience and customer service skills. As a Service Greeter at Royal Moore Mazda Buick GMC, you'll be part of a supportive and collaborative team dedicated to delivering the best service experience possible. Our benefits package includes:- Health, dental, and vision insurance- Retirement savings plan with company match- Ongoing training and development opportunities- Employee discounts on vehicle purchases and servicesHow to Apply:If you are passionate about providing exceptional customer service and enjoy making a positive first impression, we encourage you to apply for the Service Greeter position at Royal Moore Mazda Buick GMC. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role to dblodgett@royalmoore.com.Join us in creating a welcoming and customer-centric atmosphere at Royal Moore Mazda Buick GMC Service Department and be an integral part of our customer service team!

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