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Customer Service Representative-logo
Customer Service Representative
Quipt Home MedicalGray, TN
Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Let's start with what's important to you. The Benefits..... Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Essential Responsibilities: Have a comprehensive understanding of the following: All products we carry Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs Basic Brightree Functions Proper Intake Procedures Insurance Verification and Eligibility CMN Requirements and Prior Authorizations Documentation Requirements of the Equipment Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) Difference Between Verbal, Written and WOPD orders Complaint Resolution Procedures Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number. Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them. Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence. Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility. Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians. Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel. Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy. Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure. Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database. Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed. Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner. All patient files and information are maintained and current at all times. Participates in company training programs Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders. Timely filing of all necessary paperwork into patient charts. Assist in working various computer reports for quality assurance. Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists. Strict adherence to all company policies and procedures. Performs schedules hours, staggered shifts in accordance to the needs of the company. Perform all above duties in other company locations when required. May perform other duties not specifically listed in this position description as assigned by supervisor. Continually strive to develop your knowledge and skills in all areas of your job. Requirements Position Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

Posted 1 week ago

Customer Service Representative Store #53-logo
Customer Service Representative Store #53
Parker's Convenience StoresHilton Head Island, SC
Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools they need to maintain the integrity of the Parker's brand. We're proud that more than 85% of our Store Managers, District Leaders, and Corporate Support Team have been promoted from within, underscoring our commitment to developing talent and making a long-term investment in our team members. Here are some of the great benefits of working at Parker's Kitchen: Competitive Pay- In addition to a competitive salary, you will work in a supportive team where you will have the opportunity to learn about a leading business model and people skills. Flexible scheduling- We understand you have commitments outside of work. We will try to arrange your work schedule around them. Telemedicine is free for all part-time employees and any full-time employees enrolled in a Parker's medical plan, a monthly plan is available for uninsured employees. Leadership Training- At Parker's, we love developing your skills to be the next leader. We offer this leadership program for free! Come discuss this opportunity as well as our Career Path. Employee Assistance Program: This includes several resources including: Legal, Financial, Work/Life and Parent Guidance along with Health Management Tools. Free drinks and 50% off Parker's prepared food while at work! Child Care Assistance- All FT Parker's Employees are eligible for $5,000 for childcare per employee * Conditions apply Receive a raise after 60 days of employment Paid personal Time Off granted on your first day of employment * Conditions apply Free Life Insurance equaling 1x your annual salary Tickets at work - www.ticketsatwork.com Pet Insurance- Pets are family! We offer coverage for all of your loved ones, including your fur-babies. 401K & Health Benefits As a Customer Service Representative at Parker's Kitchen, you are the face of the company while you process each customer's order quickly, accurately, and efficiently while ensuring complete customer satisfaction through prompt and friendly service. As a cashier, Parker's Kitchen looks to you to accurately handle customer cash, credit/debit payments, and assist customers by providing information and resolving their complaints. You will maintain knowledge of all items, give customers direction on product location throughout the store, and maintain excellent communication with front-end leaders at all times. You will ensure that checkout areas are properly maintained in a clean and orderly condition and achieve all other related duties as assigned. Retail Customer Service Representative is responsible for: Providing a fast and friendly customer service experience every visit. Ability to operate front end equipment; register, calculator, scanner. Cash handling, fuel transactions, and retail shift duties as assigned. Cashier responsible for alcohol, tobacco, lottery sales, and other age-regulated products. Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Demonstrate a culture of ethical conduct, safety, and compliance. Welcoming and helpful attitude toward guests and other team members Attention to detail while multitasking Requirements to be a Retail Customer Service Representative: Accurately handle cash register operations and cash transactions Requires strong attention to detail and proficiency with numbers; proficient in cash handling and mathematical skills; ability to read, write and count. Have and show an outgoing and friendly behavior, a positive attitude and the ability to interact with our customers. Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds Must be at least eighteen years old to work on store-side. (Can be 16 to work in our kitchens) Parker's is committed to providing an employee-focused environment in which people are excited about their contributions being valued, successes being recognized, and for many opportunities for advancement. Reference checks will be conducted on all candidates. Successful candidates must pass a standard background check. Parker's is an equal opportunity employer.

Posted 3 weeks ago

D
Customer Service Representative
Dacotah BanksRapid City, SD
As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative's also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers. Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families - personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future - that's why it's good to be in Dacotah Territory. Essential Functions World Class Customer Service Develop Customer Relationships Manages Retail Transactions Deposit Products and Services Access to Other Products and Services Experience, Skills, and Qualifications Cash handling, customer service, sales, and/or banking experience is preferred Excellent interpersonal skills; able to communicate both in person and over the phone Detail-oriented and thorough, with a focus on accuracy Self-motivated, with an aptitude & willingness to learn and utilize various software applications Must be 18 years of age or older High school diploma/GED required (Associate degree in a business-related field preferred) Competitive Benefits Package Health Insurance- Dacotah Bank pays 100% of the premium for individual or family coverage Dental Insurance- Dacotah Bank pays 100% of the premium for individual or family coverage Generous paid vacation and sick time + 11 paid Holidays 401(K) - dollar for dollar match up to 3% of compensation+ annual retirement contribution eligibility Annual wellness reimbursement program Annual Dacotah Gear allowance Birthday day off Additional perks and benefits

Posted 1 week ago

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Insurance Agent (Sales, Customer Service)
Freeway Insurance Services AmericaSantee, CA
Sign-On Bonus Opportunity of up to $4,000* Pay Range: $65000 - $150000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $10 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire, Acceptance & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Personal Lines or Property and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Acceptance Insurance Freeway Auto Insurance

Posted 6 days ago

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Licensed Bilingual Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services AmericaNorwalk, CA
Pay Range: $5000 - $10000 / month Our Perks: Unlimited/Uncapped commission- With no commission chargebacks! Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $10 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies- Freeway, Acceptance, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Personal Lines or Property and Casualty license required Bilingual in English and Spanish Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Acceptance Insurance Freeway Auto Insurance

Posted 4 weeks ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Sayreville, NJ
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

Customer Service Representative-logo
Customer Service Representative
U-HaulO'fallon, MO
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 3 weeks ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Mechanicsville, MD
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

S
Savers / Value Village Careers - Customer Service Associate
Savers Thrifts StoresRocky River, OH
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: Bundled health plans such as medical, Rx, dental and vision Company-paid life insurance for extra protection and peace of mind Programs to stop smoking, diabetes management coaching, and on demand care options. A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Paid time off from work for leisure or other hobbies. A range of mental health services to assist you in managing daily life. Savers is an E-Verify employer 21201 Center Ridge Road, Rocky River, OH 44116

Posted 2 weeks ago

Customer Service Representative (20 Hours)-logo
Customer Service Representative (20 Hours)
Mechanics BankRichmond, CA
Mechanics Bank is currently searching for a part time Customer Service Representative to join our team at our Richmond Mira Vista Branch. The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness. What you will do: Perform routine teller transactions working directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Works quickly to service customers waiting in line, but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines. Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift. Provides exemplary customer service. Represents the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provides additional information to customers regarding bank's special promotions. Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Refers customers to Branch Management and the proper department for issues that cannot be resolved at the teller line. Represent the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provide additional information to customers regarding bank's special promotions. Assists customers with account reconcilement, copies of statements and checks, check orders; account closure, and safe deposit box entrances. Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs. Who you are: High School Degree or GED required. Minimum of 1 year cash handling experience required in a customer facing role or experience in a banking environment with basic knowledge of bank deposit products and services required. Excellent interpersonal skills, attention to detail, and customer service. Ability to work independently, make decisions using available information and collaborate effectively as a team member. Basic knowledge of Bank deposit products and services. Ability to understand customer loan requests and make appropriate referrals. Ability to understand customer requests and provide awareness of additional products and services to make appropriate referrals. #LI-DNI Pay Range: $20.00 - $22.00 hourly Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP here. To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank

Posted 30+ days ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Cape May Court House, NJ
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

Carolina Custom Air - Customer Service Representative-logo
Carolina Custom Air - Customer Service Representative
Ace HardwareAwendaw, SC
Compensation Details: $18 - $20 per hour Job Description: Who we are Carolina Custom Air is now an Ace Hardware Company! Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do - and Ace is on a Mission to be the best, most trusted provider of home preservation services. We are currently looking for an experienced HVAC Customer Service Representative to join our team, someone who shares our values of customer service, and is looking to grow their career in the HVAC industry! Must have experience/knowledge in replacing the following: Microsoft, Excel, Administrative skills, 2 + years of Customer Service skills. This position will work a schedule of Monday- Friday from 2.00 pm- 10.00 pm. What You'll Do: As a Customer Service Representative, you will tackle all aspects of Scheduling Job Appointments, such as being the front person for all Customer related inquiries, researching customer history, communications with all Departments, and HVAC Technicians. You will also be assigned clerical duties each week while also being able to answer phones. Multitasking is key in this position. Required Qualifications: Microsoft, Excel, Outlook, Teams experience Pass extensive background check 2+ Years of Customer Service Experience Extreme Organizational skills Ability to perform well in High Functioning- Fast Pace Environment Maintain a professional attitude at all time Must be able to take direction from Lead workers and Supervisors Ability to report to work on time each workday Ability to follow directions given, both verbally and in writing Comply with ALL SAFETY RULES Ability to work at multiple locations including personal residence Experience in HVAC Parts/Equipment Procurement/Purchasing Qualifications Desired: 2+ Years Administrative/Office experience 2+ Years of Customer Service experience Basic HVAC Knowledge Why should you join our team? We live our values- W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
U-HaulO'fallon, MO
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted 30+ days ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Old Bridge, NJ
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

C
Customer Service Rep (Healthcare) On-Site
Concentrix CatalystGreenville, SC
Job Title: Customer Service Rep (Healthcare) On-Site Job Description The Healthcare Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Applicants need to have a minimum 2 years call center experience for this role. Experience in healthcare is a plus. A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Healthcare Customer Service Representative position at Concentrix is just the right place for you! As a Healthcare Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Healthcare Customer Service Representative, you will: Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus. Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport. Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member. Be efficient in navigating multiple systems. Participate in ongoing training and self-development. Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies. Participate in activities designed to improve customer satisfaction and business performance. Deliver exceptional customer experiences. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Healthcare Customer Service Representative role, whether English-speaking or Bilingual: (English/Spanish), will include: Two years of call center experience required (healthcare experience preferred) Ability to work in a fast- paced environment with extreme attention to detail and ownership Advanced computer proficiency (including knowledge of windows-based applications) Excellent written and verbal communications and typing skills (30 WPM) required Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment Must reside within a 50 mile radius of the site WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary for this position is $17.00/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training (3 weeks/ 2 weeks of OJT) Hours of operation: 8am-9pm; Monday-Friday Lucrative employee referral bonus opportunities Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness DailyPay enrollment option to access pay "early," when you want it Mentorship programs that support your rewarding career journey REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: USA Greenville SC - 2006 Wade Hampton - Bldg III Language Requirements: Time Type: 2025-08-31 Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Posted 30+ days ago

B
Customer Service Representative- Andover, NH
Bar Harbor BanksharesAndover, NH
As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success. Customer Service Representatives truly make a difference in our customers' lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you're supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 30 hours per week opening for a Customer Service Representative in our Andover, New Hampshire branch! In a Customer Service Representative role, you can expect to: Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services. Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank. Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans. Build trusting relationships with individuals in the communities we serve. Be an active participant in, and advocate for, community growth and prosperity. Process transactions for customers in a prompt, efficient, courteous and professional manner. Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries. This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position. Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position. Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. EEO is the law English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the law Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf EEO is the Law Poster Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Pay Transparency - https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pd

Posted 1 week ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Mobile, AL
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.00 - $18.75 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Frederick, MD
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

Customer Service Associate-logo
Customer Service Associate
Wawa, Inc.Cape May, NJ
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What you'll do: Greet and engage with customers to ensure their needs are met both quickly and courteously. Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized. Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. Help keep our stores clean and safe by following all established policy, procedures, and guidelines. Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.Benefits: We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s)Qualifications: Great communication and customer service skills. Ability to thrive in a fast-paced environment and multitask like a pro. Must be 16+ years old with reliable transportation. Enjoys working in a team environment. The hourly range for this position is $16.00 - $20.00 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Posted 30+ days ago

Customer Service Supervisor-logo
Customer Service Supervisor
TransperfectEl Paso, TX
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Team Supervisors are responsible for overseeing the day-to-day operations of their team. Primary role is coaching and developing employees to deliver an exceptional customer experience. Position responsibilities: Ability to coach and develop direct reports to deliver exceptional customer service Ability to inspire and motivate employees to create a highly engaged, positive culture Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for customer service representatives Documents all coaching/development sessions in a timely manner. Have good business writing skills Responsible for all daily administrative duties (e.g., timecard administration, payroll, etc.) as required Responsible for communicating policy updates and company information through team meetings, huddles, and one-on-one development sessions Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration Identifies and resolves operational problems by taking initiative, ability to get to root cause, and create action plans to achieve resolution Interaction with cross-functional support groups in order to manage the day-to-day operations Understand financial impact of attrition and attendance and ability to deliver improvements in these areas Act professionally with regards to appearance, conduct, coworker interactions, and promptness Required/preferred knowledge, skills and abilities: High School Diploma or General Equivalency Diploma Bachelor's Degree Desired Minimum of one year supervisory experience Previous experience in a call center environment Exceptional customer service experience Experience leading a team of 15+ employees Excellent oral and written communication skills Excellent time management skills Strong interpersonal and communication skills - ability to deliver constructive feedback and inspire employees to deliver positive results Ability to multitask on a daily basis Ability to adapt well in a changing environment Solid understanding of Word, Excel, and MS Office suite Experience with Workday a plus TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Posted 3 weeks ago

Quipt Home Medical logo
Customer Service Representative
Quipt Home MedicalGray, TN

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Job Description

Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To

Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let's start with what's important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.

Requirements

Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None

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Submit 10x as many applications with less effort than one manual application.

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