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Five Star Call Centers logo
Five Star Call CentersMilwaukee, Wisconsin

$14+ / hour

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks! This is a Bring Your Own Device position to work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Strong phone and verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound or outbound calls in a timely manner In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when they arise Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Bring Your Own Device (BYOD) This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: Processor: Intel® Core™ i5-8250U Series or greater Memory: 8GB on Windows 11 64 bits Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred) USB headset Click here for an example No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Firewall must be enabled (Will be checked prior to allowing login to system) Click her for the BYOD policy for full detailed list of requirements $14 - $14 an hour Shift differential(extra $1/hr nights & wkds) Work hours- Shifts between 7:00am-9:00pm (CST) ; Work Days- Mon-Fri & Every Other Weekend Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST) Status- Temporary; 20-40 hours per wk. Can turn into regular FT or PT employment pending attendance & performance pending business needs Position expected till last till Christmas Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 1 week ago

i9 Sports logo
i9 SportsWoodlands, Texas
Job Title: Customer Service & Sales Representative (CSSR) | Full-Time (T–Sa) Hours: Tuesday – Saturday, 9:00AM–5:00PM About TWO: Team Work Operations (TWO) is a business operations management company providing staffing and execution services for high-performing businesses. As the voice of TWO (and our clients), the CSSR plays a vital role in keeping families informed, happy, and engaged throughout every season. This role supports i9 Sports franchises, but the CSSR is a TWO employee. Overview: The Customer Service & Sales Rep (CSSR) is the first point of contact for families engaging with our client’s youth sports programs. You’ll manage high-volume inbound and outbound communication. Primarily through phone calls, email, and follow-up tasks through Listen360, ensuring parents feel heard, supported, and excited to return season after season. You are equal parts empathetic, organized, and proactive, and you understand that every conversation has the power to make or break a parent’s experience. Core Responsibilities: 1. Customer Communication Answer all inbound phone calls with speed, accuracy, and professionalism Follow up with voicemails or missed calls within 24 hours Respond to incoming emails using TWO-provided templates and best practices Assist parents with registration questions, scheduling concerns, and general inquiries 2. Sales & Retention Identify opportunities to upsell or re-engage families for upcoming seasons Maintain strong understanding of current promotions and talking points Encourage registration completion and help overcome objections (pricing, timing, etc.) 3. Reputation & Feedback Management Monitor and resolve customer issues submitted through Listen360 Track and escalate repeat issues, complaints, or unusual patterns to the Director of Ops Maintain service tone that aligns with both TWO and the client’s brand values Skills & Requirements Warm, professional phone presence and strong active listening skills Confident communicator with clear written grammar and email etiquette Previous experience in customer service or phone-based sales (preferred) Comfortable using CRM tools, Gmail, and feedback platforms like Listen360 Fluent in English (bilingual a plus) Able to work independently with minimal supervision High accountability to response time and follow-through Reporting Structure Reports to: Director of Operations – TWO Supports: i9 Sports client programs (multi-territory) Works closely with: Program Directors & Marketing Team Additional Notes Schedule & Flexibility: This is a seasonally active role. While hours are generally stable (Tuesday–Saturday, 9:00–5:00), small shifts may occur due to volume or season timing. Occasional Sunday follow-up hours may be requested during peak seasons. Other Duties as Assigned: This position may evolve to include administrative, outreach, or customer retention projects. Contractual Structure Employment Type: W-2, at-will employment position Performance & Retention Criteria: Timeliness and professionalism in handling all calls and emails Responsiveness to communication metrics and follow-up expectations Clarity, tone, and accuracy in parent-facing interactions Alignment with TWO’s culture of empathy, ownership, and excellence Reviews & Growth: Check-ins may occur at 30, 60, and 90 days, then regularly for communication quality, registration conversion rates, and client satisfaction Confidentiality: A signed NDA is required. All family data, feedback, and internal tools must be handled securely and professionally Flexible work from home options available. Compensation: $25,000.00 per year With over 3.5 million registrations in communities across the country, i9 Sports is the nation's largest multi-sport provider focused solely on high-quality, community-based youth sports programs. We offer youth sports leagues, camps and clinics for kids ages 3 and up in today's most popular sports such as: flag football, soccer, basketball, baseball, volleyball, and lacrosse. To achieve our mission of helping kids succeed in life through sports, i9 Sports provides a youth sports experience unlike any other, teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction, making sports fun for kids, and convenient for today's busy families. To us, it's The Way Youth Sports Should Be. Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment.

Posted 30+ days ago

V logo
Valin CorporationVLN Chandler, Arizona

$24 - $28 / hour

The Customer Service Representative- Fluid Handling serves as a primary technical expert in support of the Valin fluid handling product lines. Valin is a distributor of a wide array of technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This individual collaborates with customers and Valin personnel to deliver exceptional customer service experience in a dynamic, fast paced fluid handling environment. Overview: Interacts with customers; gives information in response to inquiries about accounts, products, and services Takes care of and settles customer complaints, special orders, or returns via phone or mail Answers customers' questions regarding product or service and operation or maintenance Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping Job Responsibilities: Talks with customers by phone or in person to ensure the best service possible Participates in team meetings to understand and support sales strategy and overall objectives Refers complaints of product or service failure to appropriate departments for investigation Coordinates customers' service needs with other departments as required to ensure premium customer service Make suggestions and recommendations for improvement for better ways to service customers and increase sales Education, Experience and Skills Required: High school diploma or GED required Bachelor’s degree in business, engineering, or related field preferred Proficient in MS Applications Experience with CRM preferred: Dynamics 365 a plus Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products. Superior interpersonal and customer service skills Strong ability to organize and prioritize workload, and to meet deadlines Strong problem-solving and multi-tasking skills Ability to adapt to changing priorities in a fast-paced environment Must have a structured and organized work approach Familiarity of Prophet 21 ERP platform a plus Work shift and hours: Full-time, hourly, non-exempt Monday- Friday 8:00am- 5:00pm Predictable work schedule to plan your life around: no weekends or nights for most roles. Compensation Details: The expected pay rate for this position is starting at $24.00 - $28.00 per hour depending on experience. Why should you join Valin Corporation? At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results. What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best. Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution. Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Posted 2 weeks ago

Maricamp Animal Hospital logo
Maricamp Animal HospitalOcala, Florida
POSITION SUMMARY The experienced Veterinary Customer Service Receptionist is the initial touchpoint for clients and their role is instrumental in shaping the client’s perception of the brand and is responsible for fostering a positive client experience while driving sales. By embodying Maricamp Animal Hospital’s Core Values, the Customer Service Representative is committed to cultivating an ongoing relationship with the client. They will display a genuine interest in how Maricamp Animal Hospital can help meet and support the well-being of their pets. ABOUT MARICAMP ANIMAL HOSPITAL Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need in order to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. Our core values are the backbone of our business and guide our hiring process: we create impact, have discipline, are accountable, in alignment, results-oriented and inspirational. Our team holds tremendous value and an integral part of creating an environment of success and wins from the clients and patients. We help our team members achieve success in their roles and beyond through the development of their personal, professional, and financial goals - making it a top priority to support our team’s development potential. OBJECTIVES Utilize professional and courteous communication techniques when interacting with clients via various channels to provide support, information and education regarding our offered products and services based on the Veterinarian’s recommendations. Maximize sales opportunities by proactively reaching out to clients to schedule appointments, engage with additional services or products, provide detailed information about the benefits of our products or services, and highlight promotions and tools. Nurture the client-business relationship by providing exceptional customer service, demonstrating expertise, and showing genuine care and concern for their pets. Manage the client pipeline by accurately tracking and documenting interactions, identifying client preferences, providing thorough follow-up, and ensuring the client’s needs are met at every stage of the process. Professionally address client questions and complaints, and if needed, forward them to appropriate staff. Expertly obtain and maintain accurate medical records throughout all client interactions. Prepare procedure templates for various health certificates, records, and other pertinent medical files or documentation for patient appointments per company policy. Respond to client requests, emails, and questions in a professional and timely manner while ensuring accurate documentation and record-keeping according to company policy. Assist clients by creating financial plans using all available tools, resources, and promotions according to company policies. Perform administrative functions including but not limited to new client registration and appointment scheduling per company policy while maintaining accuracy in data entry. REQUIRED COMPETENCIES Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co-workers, and patients. Service-oriented and able to resolve customer grievances, concerns, and questions appropriately. Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions. Must be detail-oriented and highly attuned to capturing relevant data in documentation. Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite; and CRMS Outstanding organization and administrative accountability. Ability to maintain confidentiality with individual interactions with patients Experience successfully maintaining a positive attitude while working in a team environment with competing priorities. Must have the physical and mental capacity to perform in a fast-paced and challenging environment. REQUIRED EDUCATION AND EXPERIENCE 1-2 years experience in Customer Service and appointment scheduling, preferably in healthcare or other related industry Education in Customer Excellence or Customer Service Knowledge of veterinary medicine Bilingual English & Spanish is a plus PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, sitting, or walking Must be able to lift at least 25lbs Travel Required: Up to 15% for Continuing Education & Training Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Maricamp Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. Job Type: Full-time Salary: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Tuition Assistance 401(k) with employer match Dental Insurance Employee assistance program In-House Veterinary Care Employee Discount Paid time off Employee Discount Program Professional development assistance Referral program Vision insurance Schedule: Day shift Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm. Work setting: In-person Compensation: $16.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. About Us Maricamp Animal Hospital has made Ocala its home since 2013. We are a full-service small veterinarian who displays an unrivaled commitment to our clients. Our clinic emphasis is on regular preventive healthcare for your pets and we love to educate each client to ensure that their fur babies are healthy for as long as possible. Providing exceptional client service and veterinary health care put Maricamp on the map as the most trusted animal hospital in Ocala. We administrate compassionate care to all pets entrusted to us. Our Mission, Vision & Values Mission Statement We empower a lifetime of memories, bringing pet health solutions that impact our community. Vision Statement We impact 100,000 families through transforming their pets' health and happiness, will create opportunities for 200 employees to live fulfilled and prosperous lives and will generate 100 million in annual revenue. Core Values Impact Clear intention of fulfilling the greater purpose of helping animals and people. Open and honest communication with exceptional customer service will change lives. Discipline Committed to daily learning and growth opportunities while implementing training tools to be the best version of ourselves. No exceptions. Accountability Creating trust with others by being accountable for our actions and increasing self responsibility. Doing the actions and completing cycles are the end result. Alignment Being fully aligned with our mission and vision while setting goals and targets to exceed expected growth personally and professionally. Results Achieving results that are above and beyond what is expected. Our clients will be educated on every product and service that will help their animals live to their greatest potential. Inspiration Contributing to a positive, creative, empowering and inspiring environment. You are here to create a safe and impactful space for not only our clients but also for the team. Join Our Team! Maricamp Animal Hospital is looking for new team members who have a passion for the health and well-being of animals. We care deeply about our staff, our clients, and our services. We believe in making sure that everyone who walks through our doors is treated like family. We offer an exciting and fun atmosphere with plenty of room for growth. We have positions available for those that are just starting out, as well as for those that have experience under their wing. If you have a have a passion for animals we are looking for YOU!

Posted 30+ days ago

PLS logo
PLSMesa, Arizona
PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 30+ days ago

J logo
Jost ADKLakewood, Colorado

$14+ / hour

Hiring Immediately! We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good!! We embody the way of the Wolf Pack; we are H onorable, O pen-Minded, W orld Class, and L ead with S pirit! Our location is looking for someone with a high-energy vibe who can contribute to the overall environment and cleanliness for our wonderful members and awesome team. Benefits Fitness Complimentary Black Card Membership Onsite fitness classes Team workouts Company Sponsored Fitness events/challenges Additional Perks Employee Assistance Program Entertainment and recreation discounts through Employee Advantage Team building and Company Events Rewards programs Recognition programs Leadership Development Plan with growth opportunities Company facilitated training (local and corporate) Volunteer opportunities Financial 401(k) Paid sick days Bereavement Leave Employee Discounts Earned Wage Access- PayActiv Job Summary The Cleaning Ambassador will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. Essential Duties and Responsibilities Thoroughly clean and sanitize all restrooms and locker room areas Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, etc. Thoroughly clean and sanitize fitness equipment and gym floor Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces Maintain orderly storage closets and areas for cleaning supplies Removing trash from facility Stock facility with proper supplies/paper products Escalate member concerns to Front Desk Team/Management as necessary Report any broken or missing equipment to the Front Desk Team/Management as necessary Qualifications/Requirements Custodial experience is preferred Punctuality and reliability is a must Demonstrate professionalism in all interactions while using appropriate behavior and language Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual reaching with hands/fingers/arms during shift Occasional climbing, balancing, kneeling and crouching during shift Must be able to occasionally lift up to 75 pounds Will occasionally encounter cleaning chemicals Compensation: $14.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

FASTSIGNS logo
FASTSIGNSMiami, Florida
FASTSIGNS #173801 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 1 week ago

Maxcess International logo
Maxcess InternationalCamas, Washington

$20 - $30 / hour

Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax, and occasional public interaction (trade shows, customer site visits, internal and external). Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written. There are three customer service representative tiers that define levels of training, ability, and responsibility: CSR I CSR II CSR III Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis. Duties and Responsibilities: Provide the best customer service in the industry Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations Establish and maintain customer records and contact information Processing of inquiries for product quotes (duplicate units and new units) Processing of sales orders from customer purchase orders (duplicate units and new units) Daily quote follow up and quote status updates including closure Expedite and communicate status inquiries on unit/part quotes and sales orders Communicate information on product applications, features and benefits Support after sales inquiries for parts, service, repairs, warranty, policy and commercial issues Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve customer requirements Support continuous improvement initiatives and processes through active involvement Manage waste responsibly (utilize proper containers, participate in the recycling programs) Promote energy conservation Actively support and maintain business objectives and initiatives Other duties as assigned to meet departmental and company objectives Minimum Qualifications Education/Experience Associate degree with 3 - 5 years’ Customer Service experience OR GED/high school diploma with a strong background in the industry with equivalent years’ experience in design, sales, job shop, machining, or web handling industries Other candidate QUALIFICATIONS Excellent verbal communication skills, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings Excellent written communication skills, writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information Able to handle pressure well and be detail-oriented Integrity and high ethical standards Strong organizational skills Fluent in standard Windows based application Knowledge of Epicor ERP system is a plus Ability to work in team and individual environments without supervision, self-motivated. Ability to work collaboratively across functions to accomplish goals and meet company objectives Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed Willingness to provide enthusiasm and creative solutions to meeting our customer needs and achieving the company’s goals Ability to thrive in a fast-paced environment Ability to analytically synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics Ability to assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others Ability to understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources Ability to manage difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry Physical requirements Ability to sit for extended periods of time Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc. Position located in Camas, WA Hybrid office / work from home opportunity Pay Range $20 - $30 USD Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Posted 30+ days ago

A logo
AirtronColumbus, Ohio
Job Description: The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Essential Duties/Responsibilities*: • Answers phones, schedules customers and assists customers with any/all inquiries. • Provides customer services relating to sales, sales promotions, installations and communications. • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. • Follows location initiatives and proactively informs and educates customers. • Makes recommendations and in some cases develops improvement plans in response to customer surveys. • Follows all company policies and procedures, including but not limited to safety. • Other duties as assigned. * Duties may vary by location. Minimum Requirements: • High School Diploma or GED. • 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone. • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook. • Must be able to communicate in English effectively, both verbally and in writing. • Valid driver's license required. • Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications: • Completed college course work. Additional Knowledge, Skills and Abilities: • Customer service mindset. • Ability to work independently and as part of a team. • Excellent written and verbal communication skills. • Able to work in a fast-paced environment. • Strong organizational skills, attention to detail and the ability to multi-task. • Willingness to learn and be a part of a team. • Positive attitude and a team player. • Related work experience may be substituted for education • Ability to build positive relationships with customers, both internal and external. • Willingness and ability to work collaboratively with all levels of the organization. • Safety mindset and acceptance of a safety culture. Working Conditions: • Open office environment. • Fast-paced environment. Physical Requirements: • Must be able to lift/move up to 20 pounds frequently. • Frequently performs tasks requiring bending at the waist, kneeling or crouching. • Must be able to adhere to long periods of standing, walking or sitting. • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely. • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception. • Ability to express or exchange ideas by means of the spoken word to impart oral information to others. • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad. • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools. Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted 30+ days ago

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Sierra Air Conditioning & PlumbingLas Vegas, Nevada
Join Our Team at Sierra Air Conditioning and Plumbing in Las Vegas, NV, and Experience Unmatched Benefits and Career Growth Opportunities! At Sierra Air Conditioning and Plumbing, we provide an environment where you can thrive while enjoying exceptional benefits and opportunities to advance your career. What We Provide: 1 Week of PTO A thriving company culture built on teamwork and mutual respect ServiceTitan software to enhance efficiency and streamline processes In-house training and hands-on learning A dedicated parts department and parts runners for streamlined operations Frequent team meals, celebrations, and holiday events to foster camaraderie Career growth opportunities within a company with a stellar reputation Comprehensive Benefits Include: 401(k) match Health and dental insurance Year-round work opportunities Incentives and spiffs Leadership training programs through Nexstar Network Personal development resources Professional facilities, including an in-house gym for fitness Contests and collaboration with an innovative marketing team We are committed to providing a professional, clean work environment where you can thrive and grow. Position: Customer Service Representative (CSR) Purpose: Deliver exceptional customer service by handling client inquiries, scheduling service appointments, and ensuring service technicians are effectively supported to maintain customer satisfaction. Expectations: Provide excellent customer service with professionalism and empathy. Answer inbound customer calls and respond to inquiries promptly and efficiently. Schedule and dispatch service appointments using ServiceTitan software. Maintain detailed and accurate documentation of customer interactions. Communicate effectively with customers and technicians to ensure seamless service delivery. Resolve customer concerns and issues promptly to maintain satisfaction. Meet or exceed call center performance metrics, such as call resolution time, accuracy, and customer satisfaction scores. Engage in ongoing training and development to stay current with company standards and best practices. Job Requirements: Prior experience in customer service, preferably in a call center or service-oriented field. Proficiency with ServiceTitan software is a must . Familiarity with call center metrics and performance standards is a plus . Excellent verbal and written communication skills. Strong problem-solving skills and a commitment to delivering customer-focused solutions. Ability to multitask and thrive in a fast-paced environment. Positive attitude and team-oriented mindset. Join Sierra Air Conditioning and Plumbing today, and be part of a professional team dedicated to delivering outstanding service to our valued customers!

Posted 30+ days ago

Grease Monkey logo
Grease MonkeyKernersville, North Carolina
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Posted 30+ days ago

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EZCORPAbilene, Texas

$14 - $15 / hour

Address: 3202 N First St. Abilene, Texas 79603 Brand: EZPawn Pay range is based on experience from $14.00 per hour to $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Team Members: Free Health Insurance Competitive Wages Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance Great Working Hours 401(k) with Company Match Generous Paid Time Off Holiday Pay Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans, and extensions Performing opening and closing store duties Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED Customer service, cashier, or retail experience Excellent communication and interpersonal skills Work well independently and as member of a team Ability to multitask Able to pass a criminal background check and drug test Adhere to all Company policies, procedures, and regulations Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus Sales background, a plus Bilingual, a plus *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Posted 1 week ago

Security Finance logo
Security FinanceLancaster, South Carolina
Description Do you thrive on making a positive, lasting impact on people ? Do you have customer service experience ? Are you looking for an opportunity to learn a new industry, with paid on the job training ? Would you enjoy working in multiple locations in your area ? Do you want multiple opportunities to advance you career ? Do you want to work in an open, office environment ? You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!

Posted 2 weeks ago

Avis Budget Group logo
Avis Budget GroupSavannah, Georgia

$15+ / hour

$15.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You’ll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We’re Looking For: Valid Driver’s License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. SavannahGeorgiaUnited States of America

Posted 1 week ago

G logo
Grease Monkey OmahaOmaha, Nebraska

$16 - $18 / hour

Benefits: 401(k) matching Company parties Competitive salary Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Compensation: $16.00 - $18.00 per hour Founded in 1996, Grease Monkey Automotive of Omaha ranks in the Top 3 of all Grease Monkey franchises in America. Our recent expansion of our "State of the Art" repair facility positions us for continued tremendous growth in the Omaha market.As an organization, we are committed to an exceptional automotive experience and we are always looking for excellent people to join our team. If you are looking for a business that is family oriented and truly values you then look no further than Grease Monkey of Omaha. Come apply today. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Posted 2 weeks ago

CSL Plasma logo
CSL PlasmaDallas, Texas
Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.4 May answer the telephone and answer callers question or transfer call to appropriate staff member.5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.6 Alerts Group Leader or Supervisor of donor flow issues.7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.8 Understands the policies and procedures associated with hyper immune programs at the center if applicable.9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.10 Maintains confidentiality of all personnel, donor and center information.11 May be cross-trained in other areas to meet the needs of the business.12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience• Must be able to perform basic math calculations Working Conditions • Ability to understand, remember and apply oral and/or written instructions• Ability to understand and follow basic instructions and guidelines• Must be able to see and speak with customers and observe equipment operation.• Occasionally perform tasks while standing and walking up to 100% of time• Reach, bend, kneel and have high level of manual dexterity• Occasionally be required to lift and carry up to 25 pounds• Fast paced environment with frequent interruptions• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas• Required to work overtime and extended hours to support center operational needsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people. We want CSL to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL . Do work that matters at CSL Plasma!

Posted 1 week ago

PLS logo
PLSChicago, Illinois

$17 - $18 / hour

This job is located at 4134 S. Archer Ave, Chicago, IL 60632 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment Illinois Pay Band $16.60 - $18.20 USD

Posted 30+ days ago

PLS logo
PLSHouston, Texas
This position is located at 10150 Almeda Genoa, Houston, TX 77075 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 30+ days ago

Fastsigns logo
FastsignsOmaha, Nebraska
POSITION : We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers as well as prospective customers in our FASTSIGNS Center. Act as a primary contact between our customers and our design & production staff. The CSR candidate must possess a “can do attitude” and be able to work efficiently and effectively in a fast-paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large sized companies grow their business, we may be the perfect match! WHAT WE ARE LOOKING FOR: (Candidates that meet these requirements will be greatly considered): Experience and Skills: (Qualifications) 1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting. Background and knowledge of the Printing or Sign industry preferred Professional appearance, excellent communication skills and a strong sense of urgency to get things done. Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner. Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion. Ability to maintain a pleasant, out-going demeanor and work in a team environment. Be both honest and punctual. Excellent interpersonal skills on the phone and in person. Must be computer literate and current on new technology. Must be hardworking, a self-starter and a problem solver. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently. Exceptional phone and customer service skills. Positive and upbeat attitude. DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests. Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer. Inputs customer orders into point-of-sale system, CoreBridge, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction. Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner. Provide customer service support for house accounts, as assigned. Perform other duties, as may be necessary, from time to time to meet customers requests. Job Type: Full-time At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 2 weeks ago

Colonial Insurance Agency logo
Colonial Insurance AgencyHillsborough, North Carolina
Purpose of Job This position will assist the agency in daily individual and business client customer service roles, including but not limited to, answering phone calls, communicating with clients by phone and email, helping clients make changes to their policies, helping with the process of quoting and issuing new policies, and creating notes/tasks/follow ups regarding those interactions and changes *Property and casualty insurance license preferred but not required *This job entails both in-person and virtual work environment Responsibilities 1. Answering phone calls: executing the task discussed on the phone call 2. Effective communication: setting expectations with the client about what to expect next as a result of said phone call 3. Managing tasks: interaction with clients will result in activities that need to be executed. Those activities must be executed, documented, and followed up on to ensure completion 4. Working with producers (agents): producers (agents) communicate with their clients which results in activities that need to be completed. Expect to receive requests from producers (agents) that need to be executed, documented, and followed up on as you would when dealing directly with a client 5. Assisting with quoting/issuing/endorsing policies: collecting appropriate personal information from clients in order to help quote/issue/endorse their policies based on their needs/requests Job Qualifications 1. Knowledge and professionalism: specific industry knowledge will be learned during employment but the expectation is competency to work independently on daily tasks, actively communicate with clients and co-workers, and handle matters professionally and timely 2. Communication skills: the majority of your work will be generated through communication with people, clients specifically, so the ability to work with many different personalities is important YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice! IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Posted 30+ days ago

Five Star Call Centers logo

Customer Service (Seasonal)

Five Star Call CentersMilwaukee, Wisconsin

$14+ / hour

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Job Description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

    • Previous 3-6 months customer service or customer support experience preferred
    • Previous 3-6 months call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

Responsibilities

    • Manage large amounts of inbound or outbound calls in a timely manner
    • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

Bring Your Own Device (BYOD) 

    • This position requires you to provide your own equipment and workspace.  
    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
    • Hardware/Software Requirements:
    • Processor: Intel® Core™ i5-8250U Series or greater
    • Memory: 8GB on Windows 11 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
    • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements
$14 - $14 an hour
Shift differential(extra $1/hr nights & wkds) 
Work hours- Shifts between 7:00am-9:00pm (CST) ; Work Days- Mon-Fri & Every Other Weekend
Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST)
Status- Temporary; 20-40 hours per wk.  
Can turn into regular FT or PT employment pending attendance & performance pending business needs
Position expected till last till Christmas
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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