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Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required) - MUST RESIDE IN CALIFORNIA Benefits Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Discover a Career with Purpose and Growth Are you ready to take the next step toward a meaningful career change? We’re looking for ambitious, motivated individuals who are eager to build lasting success while making a positive difference in the lives of others. If you’re seeking a career that combines personal fulfillment with professional growth, this could be the opportunity you’ve been searching for. Who We Are We proudly partner with over 44,000 labor unions, credit unions, and associations across North America , providing their members with exclusive supplemental benefit programs that help protect their families and their financial futures. Because these members have already expressed interest in learning more, our representatives do not cold call or solicit — every appointment is pre-qualified and focused on service, not sales pressure. Our mission is simple: to educate, protect, and empower working families by helping them understand the benefits available to them. Through personalized consultations, our representatives ensure each family receives the coverage and support that fits their needs best. What You’ll Do You’ll play an important role in helping members access the benefits they’ve earned and understand how to protect what matters most. You will: Schedule and conduct virtual appointments with members who have requested information about their benefit programs. Consult with families to identify their priorities and help them choose the best coverage for their individual needs and goals. Build lasting relationships rooted in trust, clarity, and professionalism. Develop valuable communication, leadership, and organizational skills through continuous training and mentorship. Manage your own schedule while learning to balance personal and professional growth in a remote environment. What We’re Looking For We value individuals who are coachable, goal-driven, and ready to take control of their careers. Minimum qualifications include: Excellent verbal and interpersonal communication skills Basic computer proficiency and comfort working in a virtual environment Strong work ethic, reliability, and commitment to personal development Time management and organizational abilities Ability to pass a standard background check What We Offer We’re committed to helping every team member succeed — whether you’re just starting out or looking to take your career to the next level. You’ll enjoy: Comprehensive training and one-on-one mentorship — no prior experience required Entry-level and leadership advancement opportunities with clear pathways to growth Weekly pay, performance bonuses, and recognition programs Full-time schedule with remote flexibility and autonomy A supportive, team-oriented culture that celebrates success and collaboration This is more than just another job — it’s a chance to build a career that matters. If you’re ready to challenge yourself, grow professionally, and make a lasting impact on the people you serve, we’d love to connect with you. Apply today and start your journey toward a rewarding and purpose-driven future. Powered by JazzHR

At Exceller Inc., we strive to connect communities with each conversation. More than campaigns and quotas, our work with Frontier Communications is about connection. Our work involves helping families stream their favorite shows, entrepreneurs run businesses from home, and communities stay in touch. We build trust, answer questions, and turn technical details into stories people understand. Because for us, it’s not about selling a product; it’s about making life a little easier. So imagine helping families stay in touch, entrepreneurs keep their business running, and grandparents stream their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than sell services: you’ll build trust, answer questions, and make life a little easier for every customer you meet. If you love helping people and making someone’s day brighter, you’ll fit right in. Ready to connect communities while launching a sales career? APPLY NOW and make an impact with Frontier! Sales and Customer Service Associates Are Responsible For: Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance Contributing to measurable growth and customer satisfaction by not only closing sales but also ensuring a positive customer experience that leads to long-term loyalty and positive referrals Sales and Customer Service Associates should possess these attributes: High school diploma or equivalent (required) Bachelor's degree in Marketing, Communications, or a related field (a plus) Prior experience in sales, customer service or any client-facing roles Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfortable in a commission-based environment Able to handle rejection gracefully Reliable transportation with a good driving record High performance equals high pay—this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages Powered by JazzHR

Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! What You’ll Do Answer incoming calls and assist customers with their questions. Provide excellent service with a positive approach. Document call details in our systems. Solve problems and help customers find solutions. Work with a variety of people and build positive relationships. Stay up-to-date on our processes and procedures. What We Offer Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97 Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time Comprehensive health, dental, and vision. Paid time off, paid sick time and paid holidays (11) 401(k) with employer matching Tuition assistance and employee support programs Paid training and all equipment provided Opportunities for advancement Friendly, business casual work environment What You’ll Need High school diploma or GED Great communication skills and a desire to help others Attention to detail and reliability Ability to adapt and work well in a team Preferred 1 year of call center experience General office skills and knowledge of standard office computer equipment Ability to obtain and pass a VA government background check Two forms of valid ID (one must be a REAL ID or U.S. passport) U.S. citizenship (work sponsorship not available) Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data.The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Powered by JazzHR

This isn’t just a job, it’s a career. We are not just co-workers, we are family! iPull-uPull Auto Parts is known as the friendliest, cleanest, and most organized self-service yard in the state. The founders of iPull-uPull are experts in the self-service auto parts industry. They have combined their decades of experience and created a company that is cutting-edge in service, operations, and technology. We are growing fast and looking for top-tier industry professionals to grow with us. Job Title: Customer Service Specialist/ Sales Team Location: 7600 Stockton Boulevard, Sacramento, CA 95823 Classification: Full-Time/Non-Exempt Reports to: Sales Manager Our compensation and benefits show how much we value our team. $17.00 per hour DOE Medical, Dental, and Vision Insurance- Employer pays a generous portion of employee premiums Life Insurance- no cost to employee Paid Vacation and Sick Leave Schedule: Winter Hours: 9:00-5:30 pm- Weekends required * Summer Hours: 10:00-6:30 pm- Weekends required * Job Summary: The Customer Service Specialist/Sales Team member interacts directly with retail customers in the retail area and at the point of sale. The CSS ensures all customer service needs are met while also promoting the additional sale of goods and services where the opportunity may exist. The CSS is a valued member of the team because they have the biggest impact on the outstanding service we strive to deliver. Primary Responsibilities: Provide required and requested information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Ask questions of customers to identify needs and work with them to provide options. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Identify when customer interaction requires assistance from management. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures Promote the company’s Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Follow all company policies and procedures. Other duties as assigned or otherwise identified. Required Skills & Qualifications: Must have good people skills with an outgoing, friendly, positive attitude. Must have some automotive parts knowledge and how they relate to our customer purchases. Ability to use POS system Able to work retail hours, including overtime, weekends, and holidays. Must be willing to get a little dirty sometimes. Must have a reliable means of transportation. Must be able to read, write, and speak English. Bilingual in Spanish is a plus. Previous experience in a retail environment is preferred but not required. Regular attendance and timely arrivals Powered by JazzHR

Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

We are currently expanding our remote support team and are seeking motivated individuals who enjoy working with people and providing helpful, professional service. This role focuses on assisting members who have requested information, scheduling appointments, and guiding them through a simple online process in a virtual environment. This is a structured, work-from-home position with full training provided. No prior industry experience is required. What You’ll Be Doing Communicate with members who have requested benefit information Make and receive phone calls in a professional manner Schedule and confirm virtual appointments Conduct short online presentations using provided tools Assist with digital applications and required forms Perform basic data entry and maintain accurate records Follow quality standards and internal procedures Participate in training and professional development programs What We Provide Weekly pay with performance-based bonuses Fully remote, work-from-home position Flexible scheduling options Clear long-term career advancement opportunities Residual income potential Comprehensive health benefits One-on-one onboarding and hands-on training Ongoing mentorship and team support Eligibility for annual incentive and travel programs Minimum Qualifications Strong verbal communication skills Basic computer skills (email, data entry, virtual meetings) Reliable time management and organizational abilities Must be at least 18 years of age High school diploma required (post-secondary education is an asset) Customer service or retail experience is helpful but not required Interview Process In the interest of community wellness and accessibility, all interviews are conducted via secure video conferencing. Powered by JazzHR

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Job Title: Customer Service/Billing Specialist Duration: 06 months with possible extension Office: Davenport, IA 52801 Shift: 7:30 AM – 4:00 PM Pay rate: $21.50/hr. on W2 Job Description: We are seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards. Job Responsibilities: Investigate and resolve billing errors utilizing the customer information system (CSS). Process billing corrections and adjustments in compliance with company procedures and audit standards. Interpret and apply utility tariffs, billing policies, and regulatory practices. Research client billing issues as directed. Maintain detailed records of billing activities using Excel spreadsheets. Contribute to process documentation and suggest updates to billing procedures for operational efficiency. Support various ad-hoc billing projects as needed. Minimum Requirement: High school diploma or equivalent required; bachelor's degree in business or related field preferred. Proficient with the MS Office Suite including Outlook, Word, and Excel. Strong analytical and organizational skills with high attention to detail. Ability to manage deadlines effectively in a fast-paced environment. About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. Powered by JazzHR

Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Customer Service Associate - WHSmith - $18-$18.50/hourJob Description Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store. Benefits Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Disability Insurance Paid Time Off Paid Parental Leave 401(k) with company match Employee Discount Job Responsibilities Greets and assists customers throughout their shopping experience Maximizes sales by suggesting products and up-selling when appropriate Remains knowledgeable of the store’s merchandise and current promotions Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise Assists with inventory and receiving of merchandise Replenishes backstock to maintain appropriate levels of merchandise on the floor Conducts markdowns of merchandise as instructed Perform opening/closing duties, including securing cash registers and store security Communicates customer complaints and inventory concerns to management in a timely manner If identified as a keyholder, additional responsibilities will be assigned Other duties as assigned Job Requirements Job Requirements Previous retail or customer service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service conflicts Alcohol Beverage Awareness Cared (TAM Card) may be required Additional Security clearance may be required Satisfactory Criminal Background Check and Drug Testing May be required Additional Requirements – CSA, CS Leads Limited sitting Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Normal or corrected vision and hearing Can distinguish varying or specific colors, patterns, or materials to assist customers Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures Typically, indoors Typically, in a consistent temperature Use of fine motor hand functions Lift 0-60 lbs with or without reasonable accommodation About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities. Powered by JazzHR

ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative. LOCATION : Anaheim, CA (On-site) SCHEDULE : Must be able to work the following hours: Monday- Friday 8:00am- 6:00pm MAJOR DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty. Promote positive customer relations with customers and coworkers. Answer 100+ routine and non‐routine customer calls daily. Acquire a working knowledge of our database. Communicate with a variety of people across various levels both within the organization. Make suggestions on improving/streamlining workflow processes and enhancing profitability. Develop a strong team work ethic. Consistently meet established productivity, schedule adherence and quality standards. Quickly and accurately identify/assess individual needs and take action to satisfy those needs. Provide information about products and services. Maintains customer records by updating account information. Follow communication procedures, guidelines and policies. Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide face-to-face customer service with walk-in customers. Must follow all company rules and procedures. Ability to deal with customers in a courteous, polite and professional manner at all times. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent phone etiquette Excellent verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our clients Be detail‐orientated, and efficient and possess superior written and verbal communication Must possess strong interpersonal skills Have compassion and empathy for customer situations Have excellent customer service skills, and the ability to build and maintain customer relationships Be energetic, self‐motivated and quick‐thinking Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment Ability to read and comprehend normal instructions, correspondence and memos Must be able to organize and write correspondence and memos in a logical/methodical manner Ability to present information in one‐on‐one situations to customers/clients of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) Customer Service Experience a plus Bilingual Spanish a plus SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities in this position. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. Powered by JazzHR

We work with many large corporations such as Boeing, AT&T, Exxon Mobil, Nabisco, etc., almost every company across every industry. Our primary function within these entities are to service their staff and ensure that they understand their benefits and what is available to them. Union members request our benefits packages because standard work benefits are often eliminated or reduced upon leaving or retirement. We provide unions with permanent benefits to give them the protection they need throughout their lives. We are the premier workplaces in North America, consistently being voted one of the best places to work, with Best Workplace awards in 2017, 2018 and 2019. We also have been named the 24th Happiest Places to Work by Forbes Magazine. Job Duties: · Inbound and outbound calling · Scheduling appointments with clients who request our benefits · Presenting and explaining insurance products and benefits packages over Zoom video call · Completing applications for insurance products · Report daily numbers · Attend optional training classes · Completing tasks that an underwriter requires to get the client approved for the coverage What we offer: · Long-term career progression · Flexible work hours · Remote work from home option · Provide full training · Residual Income · Paid Weekly · Benefits (After 3 Months) All-expenses-paid yearly office trips to exciting and exotic locations (2016 Puerto Rico, 2017 Cancun, 2018 Disney, 2019 Vegas, 2020 Bar Mar Bahamas) Minimum qualifications: · Strong communication skills · Time management skills · 18+ years of age · High school diploma (higher education preferred but not required) · Customer service and/or retail experience preferred but not required In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Video Conferencing. Powered by JazzHR

Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life. What the Role Involves Communicating with members through inbound and outbound calls Scheduling and conducting virtual appointments with individuals who request benefit information Presenting benefit programs in a clear and professional manner Completing digital documentation accurately and efficiently Supporting quality standards and ongoing professional development What We’re Looking For Strong verbal communication and interpersonal skills Positive attitude and professional demeanor Ability to work effectively with individuals and teams Customer service or client-facing experience is an asset Comfortable working with basic computer systems and digital tools Authorized to work in the United States or Canada What’s Offered Comprehensive benefits package Fully remote work environment Flexible scheduling options Weekly compensation with performance-based bonus opportunities Eligibility for company-sponsored annual travel incentives Powered by JazzHR