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Customer Service Representative - Dental-logo
Customer Service Representative - Dental
East Valley Community Health CenterWest Covina, CA
Position Purpose: Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect. MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS: Schedule Friday, Saturday & Monday. Welcomes patients and other clinic visitors with a smile. Addresses all patients and visitors promptly and courteously. Demonstrates dignity with kindness and compassion to all patients, visitors and staff. Provides exceptional customer service on a continual basis to enhance the patient/staff experience. Ensure a smooth patient flow by promptly checking in patients and communicating next steps with the patient and monitors dental patient flow. Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications. Confirms and updates patient demographic information, insurance information and any additional required information in East Valley's electronic management system. Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department. Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card). Assists patients with filling out forms. Enter patient information, scans documents (consent forms, health history forms, etc.) and input completed procedures into Dentrix. Confirms appointments as directed. Follows up on appointment "no shows" as directed. Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor. Actively participates in assigned care team meetings. Schedule dental clinic appointments by phone and in person and assures appointments are appointed appropriately. Maintains current master copies of Dental Clinic forms. Assures that supplies for the Dental Clinic reception are in stock. Review next day's appointment charts to ensure lab cases are in, medical clearances are completed, etc. Create Treatment Plans for patients returning for treatment. Provide office support to the dental care team, including word processing, data input, and report generation. Assists in monthly reporting and quality improvement activities. Provides a safe, comfortable environment for patients, families, and other staff members. Responsible for complying with HIPAA standards and observing strict patient confidentiality. Other job duties and responsibilities as assigned. POSITION REQUIREMENTS AND QUALIFICATIONS: Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis. 1-2 years' experience working in dental office Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry. Bilingual in English and Spanish preferred. Exceptional patient relations and interpersonal skills required. Ability to work well with diverse populations. Working Conditions/Physical/Mental Abilities and Processes: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work requires long periods of sitting, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms. Ability to work efficiently in a busy front office. Ability to work productively in a small office space used by multiple employees. Ability to relate well with patients and exercise good customer service skills on the phone and in person. Ability to work with personal computer for long periods of time. Travel to and from clinic or meeting sites within geographic service area. DOE: $21.00 - $24.80 East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year. Please apply to this position with your current resume. Principals only. Recruiters, please do not contact this job posting. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Posted today

Customer Service Associate - Bloomington, MN - (Part-Time)-logo
Customer Service Associate - Bloomington, MN - (Part-Time)
Goodwill/Easter Seals MinnesotaBloomington, MN
Position Summary: This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values. A day in the life: In a typical day, a Customer Service Associate can expect to... Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere. Store Operations: Follows policies and procedures and executes directives in a timely manner. Services and Programs: Provide a work environment to train and develop participants in achieving their goals. Safety: Help contribute to a safe, welcoming environment for employees and customers. Job Pay & Perks: Pay Range: $13.85 - $19.91/hr Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount! Work-life balance: No overnights or late closing shifts, and limited holiday hours GESMN retail locations are closed New Year's Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day! Opportunities for career development and advancement About You: Ability to effectively communicate with supervisors, employees and customers Ability to work independently and coordinate multiple projects simultaneously Excellent organizational skills, ability to prioritize Excellent decision-making skills Strong attention to details Ability and desire to provide excellent customer service Ability to interact with a diverse population in a human-services setting High level of initiative and self-motivation Perseverance and commitment to getting the job done Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers A typical part-time schedule is up to 20 hours per week. Prior Experience & Education: 0-3 years of relevant experience High school diploma or equivalent preferred About Us: Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here. Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.

Posted today

Insurance Agent (Sales, Customer Service)-logo
Insurance Agent (Sales, Customer Service)
Freeway Insurance Services AmericaSalem, OR
Sign-On Bonus Opportunity of up to $4,000* Pay Range: $45000 - $115000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $10 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire, Acceptance & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Personal Lines or Property and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Acceptance Insurance Freeway Auto Insurance

Posted today

Customer Service Representative-logo
Customer Service Representative
U-HaulBurbank, CA
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. Pay Range is: $16.00 - $25.00 Hourly U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Posted today

Customer Service Representative (Insurance) - Albany Or Schoharie-logo
Customer Service Representative (Insurance) - Albany Or Schoharie
State Employees Federal Credit UnionAlbany, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Customer Service Representative identifies, contacts, and develops prospective clients, and oversees client new business, following Broadview Insurance Agency and NYS practices. The position is responsible for providing prompt, accurate, courteous service to customers and company personnel with a primary focus on service. Essential Job Functions/Responsibilities: Growing and developing talents and insurance knowledge to the highest level possible; providing, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing personal accounts. Handle and process new and renewal business, endorsements and policy changes to completion Provide Insurance quotes as requested in a timely manner. Meet sales, retention and revenue objectives. Provide in-house customer service to clients as assigned and requested. Check new and renewal policies for accuracy in rating, typing, coverages, signatures, and input these items accurately in the system Maintain a suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items. Be familiar with and follow agency E&O guidelines. Maintain electronic files in an orderly, up-to-date manner. Perform special projects at management's request. Other duties as needed Minimum Job Qualifications: High School Diploma or equivalent is required. 2-5 years customer service experience required Professional designation is a plus Knowledge of phones, call forwarding and transfer, computer systems and software is required Ability to multi-task and handle a fast-paced environment is essential Excellent communication skills and attention to detail Ability to read, process, communicate and deliver customer and vendor requests timely Knowledge of insurance and products is essential Ability to handle, resolve or escalate customer dissatisfaction quickly and professionally Must be eligible for bonding, maintain a NY State Property and Casualty, or Agent's or Broker's license and any required continuing education Starting Compensation: $20.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

Posted today

Customer Service Representative II-logo
Customer Service Representative II
SageSure Insurance ManagersVallejo, CA
Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II. This is an opportunity to begin a career with a young, growing insurance and technology company. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us. SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. After a significant training program, the Customer Service Representative II will be responsible for answering policy and billing inquiries, assisting producers and underwriters on all policy transactions via phone calls, emails and live chats, handling and solving policyholder complaints, and ability to provide inter-departmental support. What you'd be doing: Perform routine/semi routine, manual tasks in the process of developing basic skills. Handle inquiries from producers and policyholders related to billing and payments. Assist producers with quoting new business and processing policy endorsements and updates. Collaborate with other departments to respond to customer inquiries. Handle and solve producer/policyholder complaints with little or no supervision. Participate in special projects, peer-to peer training and provide inter-departmental support. We're looking for someone who has: High school diploma or equivalent. Minimum of 1 years personal lines experience in an office or call center environment. Excellent written and verbal communication skills. Ability to keep emotions under control when dealing with irate or hostile customers. Ability to multi-task, prioritize and work in a fast-paced environment. 4-40 Customer Representative License. Satisfy most customer requests Demonstrates and sets professional goals around desire to learn more about the company's products and services in pursuing their career development. Provide assistance to peers and be a knowledgeable resource to the team. Highly preferred candidates also have: Self-starter with strong initiative and close attention to detail. Ability to speak Spanish is a plus. About the Policy Services Team at SageSure: Helping customers and maintaining a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles bear direct responsibility for building the brand, and we take that commitment seriously at SageSure. Our Policy Services team serves as the voice of SageSure and maintains frequent connections with our customers. Serving the customer is not only fulfilling but also an excellent opportunity to gain insights into the insurance industry. Policy Services roles come with built-in career progression paths, and with the industry knowledge you acquire, you will be well-positioned for advancement within the department or across the company. The nature of the work necessitates constant interaction with other teams, including underwriting, sales, and marketing. As a member of this expanding team, you will experience a fast-paced environment that demands active involvement and offers accelerated learning opportunities. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

Posted today

Customer Service Coordinator-logo
Customer Service Coordinator
Cousins Properties Inc.Tempe, AZ
About Cousins Properties Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling strategy: Premier urban Sun Belt office portfolio, Disciplined about capital allocation, Best-in-class balance sheet, with Strong local operating platforms. Acting through its operating partnership, Cousins Properties LP, primarily invests in Class A office buildings located in high-growth Sun Belt markets. Cousins Properties (NYSE: CUZ) develops, owns, and manages a 20 million square foot trophy office portfolio in the high-growth Sun Belt markets of Atlanta, Austin, Charlotte, Dallas, Nashville, Tampa, and Phoenix. Founded in 1958, Cousins creates shareholder value through its extensive expertise in the development, acquisition, leasing, and management of high-quality real estate assets. The Company has a comprehensive strategy in place based on a simple platform, trophy assets, and opportunistic investments. For more information, please visit www.cousins.com. Job Summary: The Customer Service Coordinator is the frontline position who will assist customers, contractors, and visitors daily. The role will manage the main receptionist area for the Property Management Office. The position's responsibilities include but are not limited to handling incoming and outgoing telephone calls, providing professional and courteous customer service, managing, and maintaining Yardi work orders, Preventive Maintenance Systems and Certificate of Insurances as well as receiving and processing all information requested by customers, contractors, and vendors. Job functions may be added to or deleted from this job description as necessary and determined by Property Management. This position is located in Tempe, AZ. This position is on-site. This is not a remote or hybrid position. Responsibilities: Customer Relations: Provide customers with a Class A service experience with every interaction. Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality customer service. Monitor signs of customer "health" (i.e. through move-ins, move-outs, customer notices, etc.) Assist Property Manager with the planning and implementation of periodic customer events. Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events. Prepare new customer packages and welcome letters. Administrative Duties: The CSC will support the property's needs on a variety of administrative duties including but not limited to fielding and returning phone calls, processing expense reports, commission payments, managing calendars, scheduling appointments, vendor relations, filing, and completion of other projects as needed. Ensures phones are answered in a friendly, professional manner, taking messages, or forwarding calls as necessary, but answering requests directly whenever possible. Perform general reception duties - greet walk-in customers, visitors, vendors, and contractors; handle their needs and direct them to the appropriate staff. Assist with correspondence and customer mailings. Ensure proper operations of the phones and internet systems. Perform clerical tasks for staff as needed, including mail and packages protocol, ordering office supplies, maintaining personal property logs. Maintain customer and administrative filing system and ensures all documents are properly and promptly filed. Maintain the insurance files for coverage required by customers and vendors. Provide Administrative support to Property Management staff and Engineers. Assist the Property Manager in implementing The Cousins Way Property Management Manual. Receive all incoming service requests and dispatch to the appropriate personnel. Update and maintain the Yardi Work Order System and Building Website. Be familiar with building emergency procedures manual to be able to direct customers during emergency situations The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Required or Preferred Knowledge, Skills, and Abilities: A Bachelor's Degree preferred A minimum of two years of experience in customer service required in any industry Real estate experience preferred but not required Must possess excellent customer service skills Must be a process driven individual Must be methodical and a strong communicator Strong acumen in oral and written business communications Must possess strong interpersonal skills and an ability to organize across departments Detail oriented with clear/consistent focus on the accuracy and completeness of work product Data driven individual Must have excellent organizational and problem-solving skills Strong time management and ability to balance multiple projects efficiently and achieve required results Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Access) is required Yardi experience preferred Must be able to speak, read, write and understand the primary language(s) used in the workplace. The incumbent must be able to define problems, collect data, establish facts, and draw valid conclusions. Responsiveness- Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position. Integrity- Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information. Adaptability- Able to adapt to changes in situation, direction, or people; adjust to needs of others without losing self-esteem. Customer Service- Demonstrate optimum customer service delivery while performing all job functions. Communication- Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective. Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. The Company does not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.

Posted today

Customer Service Associate-logo
Customer Service Associate
Carrier CorporationEast Syracuse, NY
Country: United States of America Location: CAI22: Carrier - Indianapolis, 30 South Meridian Street, Indianapolis, IN, 46204 USA Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. We are seeking a friendly, detail-oriented, and solution-driven Customer Service Associate to join our team. In this role, you will be the first point of contact for our customers, helping to resolve inquiries, provide information, and ensure a positive experience with our products and services. As a Customer Service Associate, you will be responsible for maintaining orders, handling customer inquiries, and ensuring timely and accurate communications with internal teams and customers. In this role, you will take on the management of customer accounts in the absence of Account Managers and will be expected to take ownership of tasks, demonstrate initiative, and work collaboratively with a team of high performers to deliver outstanding customer service. This will be a Hybrid role sitting in Indianapolis, IN, Syracuse, NY or Lewisburg, TN. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, salesforce CRM. Resolve customer complaints and issues with empathy and efficiency. Maintain knowledge of products, services, policies, and procedures to assist customers effectively. Process orders, and mass order change execution. Maintain accurate records of customer interactions and transactions using CRM systems. Step in to manage customer accounts and guarantee continuity when Account Managers are unavailable or absent, ensuring customer service is not disrupted. This includes maintaining orders, accurate record of customer account. requirements, and facilitating communication amongst internal teams for seamless order fulfillment. Support team and customers in all aspects of order management in accordance with order policies. Escalate unresolved issues to the appropriate internal departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction. Contribute to team goals and participate in training sessions or team meetings as required. Work with internal teams to flow information to Sr customer service representatives. Required Qualifications High school diploma or GED with 5+ years of customer service experience, preferably in a call center or similar high-volume setting utilizing a CRM (Customer Relationship Management Software) OR Bachelor's degree with a minimum of 1 year experience in an operations, marketing, administrative, sales/customer support role. Preferred Qualifications Bachelor's degree in Business preferred. Familiarity with SAP and Salesforce. Experience in the HVAC industries or familiarity with product-based customer service roles. Previous customer service or call center experience is a plus. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Comfortable using computers, CRM software, and other office suite technology. Ability to multitask and manage time effectively. A positive attitude and willingness to go the extra mile for customers. RSRCAR #LI-Hybrid Pay Range: $50,319 - $88,447 Annually Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Posted today

Specialist, Customer Service Full-Time DME-logo
Specialist, Customer Service Full-Time DME
Trinity Health CorporationDavenport, IA
Employment Type: Full time Shift: Day Shift Description: Position Title: Specialist, Customer Service Department: Genesis Home Medical Equipment Purpose: Responsible for addressing the needs of the customers in the retail store. Will perform the intake duties and verify all necessary information concerning equipment needs and insurance coverage. Will set up new accounts and enter charges in accordance with the agency policies and procedures. Will assist in the ordering of inventory. Responsible for educating the customer on proper and safe usage of equipment. Will assist with budget, inventory counts, and quality improvement activities. Other duties as assigned. Report To: Manager, Office Operations Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others. Materials Responsibility: Moderate: Work requires moderate responsibility for material resources. Examples of resources could include operating budgets for a work unit or department, specialized equipment, costly or unusual materials or supplies, large amounts of cash or other material assets. The employee has a moderate amount of control over these resources. The cost of errors might result in moderate damage, waste or financial loss. The difficulty, variety and depth of problems associated with these material resources is moderately complex. Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Vendors/Clients, Third Party Payors/Insurance Companies. POSITION SPECIFICATION Education: High school graduation or equivalent Experience: More than 2 years experience required. Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. Physical Demands: Moderate Intensity: Work requires moderate physical exertion. Forces exerted are equivalent to lifting between 10 and 25 pounds. Job requirements for manual dexterity or physical manipulation are also moderate. The need for physical stamina and endurance is of some significance. The degree of physical strain produced on the job is moderately taxing, and is fatiguing. Work could involve a considerable amount of walking, standing, a confining or tiring work position, or constant periods of sitting in one position where freedom does not exist to walk about. The position exceeds these moderate intensity demands occasionally, 10-35% of the time. Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day. Possible Exposure to Blood Borne Pathogens: Yes Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted today

Part Time Cashier / Customer Service Team Member-logo
Part Time Cashier / Customer Service Team Member
Mills Fleet FarmAppleton, WI
At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, then Cashiering or Customer Service is for you. Cashiers will provide a friendly and efficient check-out experience. Customer Service Team Members handle customer exchanges, returns, and complaints, in addition to a variety of transactions. Cashiers Provide customers with a quick and efficient check-out experience, including operating the cash register and scanner to itemize and total customer's purchase and bag merchandise. Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction. Cashiers are outgoing and engaging. Must love working with people. Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc. Extend offers for the Extended Protection Policy for qualifying items. Maintain brand standards at the front end area and sales floor. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Customer Service Team Member Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise. Handle customer exchanges, returns, and complaints effectively. Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues. Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction. Cashiers are outgoing and engaging. Must love working with people. Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc. Extend offers for the Extended Protection Policy to qualifying items. Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances. Remain knowledgeable about the store for customer questions. Restock items efficiently and accurately. Ensure assigned area is always presentable. Deliver an outstanding shopping experience for customers. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Knowledge of basic cash handling procedures, including simple math. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Posted today

Customer Service Representative - Waggin' Tails Doggie Dude Ranch & Pet Lodge - WI-logo
Customer Service Representative - Waggin' Tails Doggie Dude Ranch & Pet Lodge - WI
Encore Vet GroupMadison, WI
We have an exciting opportunity at Waggin’ Tails Doggie Dude Ranch & Pet Lodge ! We are looking to add a full-time Customer Service Representative to our talented team! Why choose Waggin’ Tails? We provide a home away from home, filled with warmth, love, and wagging tails! Waggin’ Tails which is located on the same premises as Fitchburg Veterinary Hospital, is a full-service animal care facility that cares for all companion pets including avians and exotics. Our wonderful facility is staffed 24 hours a day, with compassionate, skilled, and dedicated team members. Waggin’ Tails isn’t just a daycare and boarding facility, we also provide grooming, behavior and socialization classes, special events such as birthday parties, and medical boarding. Our clients and their companions are our top priority, and we strive to continuously provide exceptional service, quality pet care, and a fun and clean atmosphere. Our Waggin’ Tails team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure all pets are treated like they are our own. Waggin’ Tails might be the right place for you if: •You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person, via the app, and over the phone. •You’re organized, detail oriented, and have superior communication skills. •You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere. •You take pride in providing a clean and welcoming atmosphere for pets and clients alike. •You’re technologically proficient, and confident in your ability to manage patient files. •You’re comfortable managing financial transactions which include invoices, cash handling, and end of day reporting. •You’re willing to provide additional support to other Waggin’ Tails team members. •You want a supportive environment to learn and grow in your profession. •You’re looking to be a part of a thriving facility, with a fun and inviting culture. Not familiar with the area? Don’t worry! • Fitchburg, Wisconsin , is a great and highly diverse city with a very welcoming community, there are plenty of community events to partake in, restaurants to enjoy, along with retail shops, walking trails, a vibrant arts and culture scene, and much more. Fitchburg is an ideal place to call home, raise a family, and build a thriving career. We value health, well-being, and professional growth: •Our compensation package is competitive, and commensurate with experience. •We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance. •Encore Vet Group will provide up to a 5% match on 401K plans. •We happily provide a generous CE allowance, as well as time off to attend CE events. •We contribute a uniform allowance to all full-time and part-time team members. •We provide pet credits and discounts for personal pets of all part-time and full-time team members. •Providing PTO, floating holidays, and parental leave to our team members is paramount. If you think Waggin’ Tails Doggie Dude Ranch & Pet Lodge might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group, we’d love to hear from you! #LI-AC1

Posted 30+ days ago

Customer Service Representative #8900-logo
Customer Service Representative #8900
FiveStar CareersRussell Springs, Kentucky
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean. Essential Job Duties: Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated. Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products. Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards. Maintain PAR levels in the Deli (Cold and Hot). Promote FiveStar specials by informing customers and suggestive selling on each transaction. Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers. Clean floors, restrooms, parking lots, and all other areas around the store. Practice safe working habits that align with company safety rules. Comply with all local, state, and federal laws. Follow all company policies as outlined in the FiveStar employee handbook. Minimum Qualifications: At least 18 years old. Ability to multi-task to meet customer’s needs. Professional appearance and a positive attitude. Team player, honest, hardworking, and excellent attendance. Basic Computer Skills. Physical Requirements: Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays. Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation. Ability to work in varying seasonal weather conditions. FiveStar is an Equal Opportunity Employer.

Posted 3 weeks ago

Logistics Customer Service Representative-logo
Logistics Customer Service Representative
Quirch FoodsCoral Gables, Florida
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Other duties as assigned. Qualifications and Requirements: Must be at least 18 years of age. Customer Service Skills Proven customer support experience Negotiation, Market Knowledge, and Ability to Work Under Pressure Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict Patience, Positive Attitude, Attention to Detail, People Oriented Strong phone contact handling skills Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Ability to multitask, prioritize and manage time effectively. Computer skills of Microsoft Office, Spreadsheets, Email communication. High school diploma or equivalent; college degree preferred Benefits you will enjoy: Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan 401K savings Plan Paid Holidays Personal Time off Employee Discounts Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

Posted 2 weeks ago

Customer Service - Donor Support Technician (Bilingual in Spanish)-logo
Customer Service - Donor Support Technician (Bilingual in Spanish)
CSL PlasmaAustin, Texas
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned. Education  High school diploma or equivalent required Experience  Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience  Must be able to perform basic math calculations Working Conditions (physical & mental requirements)  Ability to understand, remember and apply oral and/or written instructions  Ability to understand and follow basic instructions and guidelines  Must be able to see and speak with customers and observe equipment operation.  Occasionally perform tasks while standing and walking up to 100% of time  Reach, bend, kneel and have high level of manual dexterity  Occasionally be required to lift and carry up to 25 pounds  Fast paced environment with frequent interruptions  Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas  Required to work overtime and extended hours to support center operational needs Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp . About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!

Posted 1 week ago

Data Entry Customer Service-logo
Data Entry Customer Service
Seronda NetworkNew York, New York
Job Ad: Data Entry Customer Service Think Tell Junction (New York, NY) Job Title: Data Entry Customer Service Company: Think Tell Junction Location: New York, NY Salary: $35,000 - $46,000 Job Type: Full-Time About Us: Think Tell Junction is a forward-thinking data solutions company that provides innovative data management and analytics services to clients across various industries. Based in New York, we are dedicated to delivering high-quality results through precision, integrity, and a commitment to growth. Our team values accuracy and efficiency, and we are looking for a meticulous Warehouse Worker to join our organization. Job Description: We are seeking a detail-oriented and highly organized Data Entry Customer Service professional to join our dynamic team. In this role, you will play a crucial part in ensuring that our customer data is accurately recorded, maintained, and readily accessible. Not only will you execute data entry tasks with precision, but you will also provide exceptional customer service to our clients, assisting them with their inquiries and addressing any concerns they might have. Responsibilities: Perform data entry tasks with accuracy and efficiency. Assist customers with inquiries via phone, email, and live chat. Ensure that all customer data is properly recorded and maintained in our systems. Conduct regular audits of data entries to identify and correct discrepancies. Collaborate with other departments to ensure data consistency and integrity. Provide timely follow-up on customer requests and feedback. Skills Required: Proven experience in data entry and customer service roles. Strong attention to detail with a high degree of accuracy in data handling. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and data entry software. Ability to manage multiple tasks and prioritize effectively. Strong problem-solving skills and a proactive approach to challenges. Benefits: Competitive salary ranging from $35,000 to $46,000. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and skill development. Supportive and focused work environment. If you’re ready to bring your accuracy and dedication to a dynamic team, apply now to join Think Tell Junction as our Data Entry Customer Service!

Posted 1 week ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteGarland, Texas
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 3 weeks ago

Customer Service Agent 1 ($17.20/hr + $4.57/hr HWB)-logo
Customer Service Agent 1 ($17.20/hr + $4.57/hr HWB)
AllHattiesburg, Mississippi
JOB TITLE: Customer Service Agent I ($17.20/hr + $4.57/hr HWB) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every interaction Count Act with Respect and Integrity Demonstrate Passion for Continuous Improvement Be Worthy of Trust from all Stakeholders OVERVIEW: The Customer Service Agent I is responsible for supporting one or more clients with customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with all appropriate information. This position supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. Resolves customer’s inquiries and concerns in accordance with the client and company policies. Provides customer support through email, text, and phone calls. Complete and pass an eQIP background check upon being hired and every 5 yrs. Follows strict work instructions and SOPs that may vary. Adapts to continual changes to work instructions and procedures as needed. Meets expectations for all balance scorecard metrics; demonstrates improvement over time. Follows proper escalation procedures for unsolved customer requests. Maintains productivity in accordance with support program and company standards. Attends and participates in team meetings and required training sessions. Provides mentoring to other CSRs as needed. Follows all safety, ethics, human resources and security policies and procedures. Regular and consistent attendance is an essential function of the job. SUPERVISORY RESPONSIBILITY: No supervisory responsibility. EXPECTED WORKDAYS/ HOURS: This position requires full, flexible availability including evenings and weekends as needed. QUALIFICATIONS: High school diploma or equivalent required. College degree preferred. 1-3 years of customer service experience required. Must be 18 years of age or older. OTHER DUTIES: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. EQUAL EMPLOYMENT OPPORTUNITY SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

Posted 2 days ago

Lead, Customer Service-logo
Lead, Customer Service
SpartanNash AssociatesGrand Haven, Michigan
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now! Location: 1116 Robbins Road - Grand Haven, Michigan 49417 Job Description: Position Summary: This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner. Here’s what you’ll do: Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies. Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items. Knowledgeable of product locations in the store. Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program. Train others to perform all department activities and functions. Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels. Handle spoiled/damaged products per established guidelines. Maintain a clean, attractive and well stocked department. Follow all PPE and Safety Guidelines Follow all Food Safety and Cleaning Expectations Follow Guest Experience Guidelines May be assigned tasks in other departments based on customer experience need Additional responsibilities may be assigned as needed Here’s what you’ll need: High school graduate or equivalent (GED) Proficient Computer (email, spreadsheets, etc) Ability to read, write, comprehend, and interpret documents Accounting/Bookkeeping skills Interpret/Analyze Financials Develop/ Manage Budgets Delegate/Direct/Implement Suggestive Selling/Knowledge of Products Detail Oriented Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package . SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.

Posted 3 weeks ago

Eyewear Customer Service/Sales Advisor-logo
Eyewear Customer Service/Sales Advisor
MyEyeDr.Williamsburg, Virginia
Description About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. You Will Provide patients with exceptional customer service by understanding and advising the patient’s needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Be offered an opportunity to earn bonuses and commission (role specific) Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Posted 3 weeks ago

Outbound Customer Service Representative (Remote)-logo
Outbound Customer Service Representative (Remote)
ABC Legal ServicesTampa, Florida
Position Overview: Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders! Key Responsibilities: Learn how we deliver scripted dialogue to schedule attorneys for hearings Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist Ability to meet or exceed specific set goals and metrics Daily stand-up meetings with the team Qualifications: A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills Technical savviness Strong analytic capability - the ability to transform data into insight Ability to function in a fast-paced and innovative environment Ability to read, write and speak English Being a Docketly employee means: Comprehensive Medical, Dental Vision Coverage 401K plan with company matching Transit benefits Excellent growth opportunities Starting Pay : $15.00 to 17.00 per hour People who should apply for our Docketly Support Specialist (Sales): Eager to grow with a scaling business Comfortable in a fast-paced environment Confident on the phone Learn to solve problems before they exist Comfort with high volume workload; not being afraid to "roll up your sleeves" Leverage strategic thinking, influencing and coaching skills.

Posted 1 day ago

East Valley Community Health Center logo
Customer Service Representative - Dental
East Valley Community Health CenterWest Covina, CA
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Job Description

Position Purpose:

Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

  • Schedule Friday, Saturday & Monday.
  • Welcomes patients and other clinic visitors with a smile.
  • Addresses all patients and visitors promptly and courteously.
  • Demonstrates dignity with kindness and compassion to all patients, visitors and staff.
  • Provides exceptional customer service on a continual basis to enhance the patient/staff experience.
  • Ensure a smooth patient flow by promptly checking in patients and communicating next steps with the patient and monitors dental patient flow.
  • Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
  • Confirms and updates patient demographic information, insurance information and any additional required information in East Valley's electronic management system.
  • Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
  • Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
  • Assists patients with filling out forms.
  • Enter patient information, scans documents (consent forms, health history forms, etc.) and input completed procedures into Dentrix.
  • Confirms appointments as directed.
  • Follows up on appointment "no shows" as directed.
  • Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor.
  • Actively participates in assigned care team meetings.
  • Schedule dental clinic appointments by phone and in person and assures appointments are appointed appropriately.
  • Maintains current master copies of Dental Clinic forms.
  • Assures that supplies for the Dental Clinic reception are in stock.
  • Review next day's appointment charts to ensure lab cases are in, medical clearances are completed, etc.
  • Create Treatment Plans for patients returning for treatment.
  • Provide office support to the dental care team, including word processing, data input, and report generation.
  • Assists in monthly reporting and quality improvement activities.
  • Provides a safe, comfortable environment for patients, families, and other staff members.
  • Responsible for complying with HIPAA standards and observing strict patient confidentiality.
  • Other job duties and responsibilities as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS:

  • Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis.
  • 1-2 years' experience working in dental office
  • Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
  • Bilingual in English and Spanish preferred.
  • Exceptional patient relations and interpersonal skills required.
  • Ability to work well with diverse populations.

Working Conditions/Physical/Mental Abilities and Processes:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Work requires long periods of sitting, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms.
  • Ability to work efficiently in a busy front office.
  • Ability to work productively in a small office space used by multiple employees.
  • Ability to relate well with patients and exercise good customer service skills on the phone and in person.
  • Ability to work with personal computer for long periods of time.
  • Travel to and from clinic or meeting sites within geographic service area.

DOE: $21.00 - $24.80

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.