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Rad Power Bikes logo
Rad Power BikesDenver, CO
Apply Job Type Full-time Description Why We're Rad (about us): Rad Power Bikes, one of North America's largest electric bike brands, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in both the United States and Canada. We are seeking a full time Service Advisor/Ebike Mechanic for our Denver store location. Our Ebike Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience. Weekend availability will be required as our schedule is subject to change. The compensation for this role is $21 - 24.00/hour, depending upon expeirence. Requirements Why You're Rad (about you): 1-2 years working in a customer facing position, particularly in a service department Exemplary customer service skills Strong attention to detail and prioritization Ability to multitask and work well under pressure Relationship focused approach to customer service Passion for bikes and getting people back in the saddle Impeccable communication skills, especially under pressure Additional Requirements: Sales experience, articulate, highly congenial/people person Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite) Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Proven passion for customer satisfaction in the retail bike industry Strong diagnostic knowledge of Rad Power Bikes mechanical and electrical systems Had you been with us last month, the top 5 things you would have impacted are: Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Results-Driven: We aim for success each day and lead the charge towards a sustainable future. Accountable: We are responsible to our environment, communities, partners and team. Diverse: We are inclusive of all experiences, backgrounds and skills. We value every voice. Innovators: In the face of challenge, we continuously innovate and improve. Customer-Driven: We are dedicated to the experience and safety of our riders. Approachable: We are kind, transparent, collaborative, and always willing to help. Learners: We grow and change, always driven towards personal and professional excellence. Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. Salary Description $21-24 / hour

Posted 30+ days ago

Yancey Bros. Co. logo
Yancey Bros. Co.Albany, Georgia
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Posted 30+ days ago

M logo
Midas WHITEBridgewater, New Jersey
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for an Automotive Customer Service Representative/Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive customer service representative/service writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including: • Deliver exceptional customer service while listening and consulting customers • Following up with customers, services requested, estimated completion times etc. • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts • Deliver and discuss pricing estimates with customers as well as promoting shop service specials • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed • Supervise up to ten employees • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks • Overall cleanliness and organization of the facility • Other duties as assigned Qualifications • General automotive knowledge • Excellent customer service disposition • Good communication skills • Leadership ability • Team building skills • Ability to work a flexible retail schedule including weekends, evenings and holidays • Valid driver’s license Automotive experience A+ Excellent Pay, Plus Benefits(Medical-Dental) Retirement Plan, Paid Vacation Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

Yancey Bros. Co. logo
Yancey Bros. Co.Austell, Georgia
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the Customer Service Specialist (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Posted 1 week ago

M logo
Midas WATERTOWN 6959Watertown, New York
We are looking for Customer Service Representatives to maintain excellent customer relations during the reception and delivery of vehicles being repaired as well as assist with various functions of our business throughout the day. As a Midas Customer Service Representative you will be a vital part of our operations of the shop with some duties to include: Deliver exceptional customer service while listening to and consulting with customers. Recording customer concerns, services requested, and verifying customer information. Promoting shop service specials and programs. Deliver and cash out repairs after completion. Keeping in tune with our company vision, purpose, and core values. Positively affect overall cleanliness and organization of the facility regarding the lobby, waiting and customer areas. Assist management with many other changing daily tasks. At Midas, we are dedicated to providing quality service to our customers' vehicles, As a representative of our business, you will be responsible for providing a positive experience to our customers in a fast paced and fun working environment. Midas of Watertown is locally owned and operated. We strive to provide a welcoming and fun working environment. Job qualifications: Excellent customer service disposition Good communication skills Organizational skills Motivated and teamwork minded Ability to work a flexible retail schedule including weekends, evenings Ability to perform in a fast paced environment. Basic computer knowledge with the and open to learning. Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location that you applied to and all hiring and employment decisions will be made the that locations' management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination. Mid Compensation: $25,000.00 - $38,000.00 per year Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

M logo
Midas WHITEBridgewater, New Jersey
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for an Automotive Customer Service Representative/Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive customer service representative/service writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including: • Deliver exceptional customer service while listening and consulting customers • Following up with customers, services requested, estimated completion times etc. • Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts • Deliver and discuss pricing estimates with customers as well as promoting shop service specials • Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed • Supervise up to ten employees • Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks • Overall cleanliness and organization of the facility • Other duties as assigned Qualifications • General automotive knowledge • Excellent customer service disposition • Good communication skills • Leadership ability • Team building skills • Ability to work a flexible retail schedule including weekends, evenings and holidays • Valid driver’s license Automotive experience A+ Excellent Pay, Plus Benefits(Medical-Dental) Retirement Plan, Paid Vacation Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

M logo
Midas GEORGETOWN 3642Georgetown, Kentucky
Benefits: 401(k) Bonus based on performance Opportunity for advancement Paid time off Training & development At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive customer service writer, you will quote customers and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts Deliver and discuss pricing estimates with customers as well as promoting shop service specials Work with the team while keeping in tune with our companies’ vision, purpose, core values, and employee creed Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks Overall cleanliness and organization of the facility Other duties as assigned Qualifications A minimum of 2 years of store or service manager experience General automotive knowledge Excellent customer service disposition Good communication skills Team building skills Ability to work a flexible retail schedule including weekends, evenings and holidays Valid driver’s license Compensation: $18.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

Pool World logo
Pool WorldSpokane Valley, WA
Pool World, Inc. is a family-owned, local company that has been around for over 49 years! Because of our commitment to doing things right for our customer and employees, Pool World has grown to become the largest pool and spa business in the Inland Northwest. We have 4 stores in Spokane and Coeur d’Alene , 2 full construction teams, a large team of service technicians, and a large administrative staff. We love selling products like pools, hot tubs, BBQs, saunas, etc that allow our customers to take a vacation in their own backyard! We are currently seeking full time Service Writers / Customer Service Agents to join our teamwork oriented Administrative team! We need a self-starting, self-motivated, high-energy person who wants to be part of a teamwork oriented service department. No prior training or experience needed; we will train you! The responsibilities associated with this position include but are not limited to the following: Scheduling and entry of incoming service calls General customer service over the phone with service customers Troubleshooting technical service Providing assistance to service technicians while in field (locating parts, prices for parts etc) Sales through the service department Working in the field infrequently to learn in a hands-on way how to assist customers Some general office work such as phones, errands, cleaning and filing Along with other various tasks as assigned based on your skills and our needs! The most important attributes a qualifying candidate should have are: Great ability to provide quality customer service General Computer literacy Self-motivated/self starter Positive Attitude Punctual & Reliable Excellent customer service skills Willing and interested in learning and advancing Customer service or service writing experience is preferred but not required. We will train the right person! Position Schedule: This is a full time position. Overtime is encouraged and unlimited. Monday through Friday, 40+ hours per week. M-F 7:30-5:00 One Saturday a month, on a rotational schedule Wage: $19 - $21 per hour DOE with room for advancement. 40+ scheduled hours per week and we have ALL the benefits! Including, but not limited to: Medical, Dental & Vision Benefits Paid Time Off Paid Holidays 401K with Employer Match Employee Discount Unlimited Overtime If you want a fun job where you learn every day, this is the job for you! Powered by JazzHR

Posted 30+ days ago

C logo
Closet Factory of WestchesterBethel, Connecticut
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday – Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 30+ days ago

Meineke logo
MeinekeWest Allis, Wisconsin
Benefits: Bonus based on performance Competitive salary Employee discounts Job Summary We are looking for two Service Advisor/Customer Service/Sales persons to join our team. One will be full time 40-45 hours/week, the other part time 25-30 hours/week. The ideal candidate will have excellent communication and customer relation skills, adept in a fast paced environment, skilled multitasker, and previous service writer experience in the automotive field a clear plus. We are open Monday through Saturday, Saturday hours are required. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, and managing required documentation. You will be the bridge between the shop and the customer, you will work with the customers and the technology to sell the services they need and want.We offer a base plus incentive pay program. Base pay competitive with the industry and is based on prior work experience. Significant incentive potential possible.Familiarity with a Mitchell 1/Tekmetric/Autovitals type program a plus Responsibilities Work front of shop in a busy automotive environment. Your daily duties will be to make and receive calls from customers take the inspection reports from the mechanics and adapt them into service quotes for the customer, present and sell those quotes to our customers. Follow up with potential customers. Ensure a high level of employee morale and customer satisfaction while maintaining profitability Ensure office is kept clean and professional in appearance. Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Hours are 7:30am-6pm you will report directly to the General manager Qualifications High school diploma or GED required bachelor’s degree preferred Valid state-issued driver’s license and clean driving record are required Successful completion of a pre-employment drug and background screening At least two years of experience as an automotive service writer or service advisor is preferred. A strong background in a related field considered Understanding of automotive technology, automotive service duties, and automotive repair services is required Benefits/Perks Competitive Compensation Career Advancement Training and Development Comprehensive Benefits Package Employee Discounts Positive Work Environment Locally-Owned Cutting-Edge Tools and Equipment: Work-Life Balance Why Meineke? Meineke values personal and professional growth. Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements. Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie. With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members. Compensation: $25.00 - $27.00 per hour As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

Posted 2 weeks ago

M logo
Midas DUBLIN 1865Daly City, California
Benefits: Bonus based on performance Employee discounts Flexible schedule Free food & snacks Free uniforms The Customer Service Associate serves as the first point of contact for customers at Midas Daly City. This role is responsible for providing exceptional customer service, coordinating repair schedules, and ensuring a seamless and positive experience for every customer. The ideal candidate is friendly, organized and has a passion for helping others. Key Responsibilities: Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish. Appointment Scheduling : Manage incoming calls and coordinate with the service team to ensure timely service. Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help any questions they may have Administrative Duties : Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace. Qualifications: Proficiency with computers and technology Strong communication and interpersonal skills Previous customer service experience Ability to handle multiple tasks in a fast paced environment Basic knowledge of automotive services is preferred but not required; training will be provided. Compensation: $22.00 - $25.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

C logo
ColumbiaColumbia, South Carolina
SUMMARY CLASSIC FORD / LINCOLN - COLUMBIA is in need of several (3) outgoing, optimistic and extremely customer friendly team members to help with our growing service department. Our service greeters will assist customers and service staff by directing incoming calls to the appropriate individuals, making service appointments, cashiering service and parts receipts. Our customer facing personnel must establish and maintain positive relationships with our clients. What You Do: Responsible for greeting all customers in a polite and friendly manner Help us to provide an excellent customer service experience by interacting with customers to determine satisfaction levels Solicit positive social media responses and reviews Responsible for accepting payment for completed service work and balancing receipts at the end of shift Responsible for restocking refreshments, food, and lobby materials in the customer lounge Responsible for keeping the lounge area neat and inviting during business hours Successful attributes and skills: Excellent communication skills and ability to be a team player Ability to minimize and redirect customers frustrations Trainable Outgoing and friendly personality with great customer handling skills Professional appearance Strong organizational skills Compensation and benefits: Base pay is hourly and determined by your skills, experience and performance Medical, Dental and Vision Plans Vacation Time 401k Plan Paid training Vehicle purchase discounts

Posted today

M logo
Midas DUBLIN 1865Daly City, California
Benefits: Bonus based on performance Employee discounts Flexible schedule Free food & snacks Free uniforms The Customer Service Associate serves as the first point of contact for customers at Midas Daly City. This role is responsible for providing exceptional customer service, coordinating repair schedules, and ensuring a seamless and positive experience for every customer. The ideal candidate is friendly, organized and has a passion for helping others. Key Responsibilities: Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish. Appointment Scheduling : Manage incoming calls and coordinate with the service team to ensure timely service. Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help any questions they may have Administrative Duties : Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace. Qualifications: Proficiency with computers and technology Strong communication and interpersonal skills Previous customer service experience Ability to handle multiple tasks in a fast paced environment Basic knowledge of automotive services is preferred but not required; training will be provided. Compensation: $22.00 - $25.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 30+ days ago

Genuine Parts Company logo
Genuine Parts CompanyHouston, Texas
SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also place customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Responds to complex customer inquires regarding products and quotes for customers. Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters. Monitor service requests and assign technicians to appropriate jobs Communicate with customers to schedule appointments and provide updates on service status Maintain accurate records of service requests, work orders, and customer interactions. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Work directly with the Service Technicians in the shop to determine corrective repair actions. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. Mechanical and/or Industrial parts experience preferred. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Posted 2 days ago

Lending Solutions Incorporated logo
Lending Solutions IncorporatedKnoxville, TN
Customer Service- Financial Service Representative- Full-Tme Schedules- Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k match Growth opportunities- 90% of leadership positions are filled from within! Apply ONLINE at www.myLSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Posted 30+ days ago

Meineke Car Care Centers logo
Meineke Car Care CentersWest Allis, WI
Benefits: Bonus based on performance Competitive salary Employee discounts Job Summary We are looking for two Service Advisor/Customer Service/Sales persons to join our team. One will be full time 40-45 hours/week, the other part time 25-30 hours/week. The ideal candidate will have excellent communication and customer relation skills, adept in a fast paced environment, skilled multitasker, and previous service writer experience in the automotive field a clear plus. We are open Monday through Saturday, Saturday hours are required. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, and managing required documentation. You will be the bridge between the shop and the customer, you will work with the customers and the technology to sell the services they need and want. We offer a base plus incentive pay program. Base pay competitive with the industry and is based on prior work experience. Significant incentive potential possible. Familiarity with a Mitchell 1/Tekmetric/Autovitals type program a plus Responsibilities Work front of shop in a busy automotive environment. Your daily duties will be to make and receive calls from customers take the inspection reports from the mechanics and adapt them into service quotes for the customer, present and sell those quotes to our customers. Follow up with potential customers. Ensure a high level of employee morale and customer satisfaction while maintaining profitability Ensure office is kept clean and professional in appearance. Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Hours are 7:30am-6pm you will report directly to the General manager Qualifications High school diploma or GED required bachelor's degree preferred Valid state-issued driver's license and clean driving record are required Successful completion of a pre-employment drug and background screening At least two years of experience as an automotive service writer or service advisor is preferred. A strong background in a related field considered Understanding of automotive technology, automotive service duties, and automotive repair services is required Benefits/Perks Competitive Compensation Career Advancement Training and Development Comprehensive Benefits Package Employee Discounts Positive Work Environment Locally-Owned Cutting-Edge Tools and Equipment: Work-Life Balance Why Meineke? Meineke values personal and professional growth. Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements. Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie. With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members. Compensation: $25.00 - $27.00 per hour As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

Posted 30+ days ago

Yancey Bros. Co. logo
Yancey Bros. Co.Washington, Georgia
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Posted 3 weeks ago

Closet Factory logo
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 30+ days ago

Lending Solutions Incorporated logo
Lending Solutions IncorporatedElgin, IL
Customer Service- Financial Service Representative- Full-Tme Schedules- Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k match Growth opportunities- 90% of leadership positions are filled from within! Apply ONLINE at www.myLSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Posted 30+ days ago

Encore Vet Group logo
Encore Vet GroupOregon, WI
We have an exciting opportunity at Country View Veterinary Service of Oregon ! We’re looking to add a full-time or part-time Customer Service Representative to our talented team! Why choose Country View Veterinary Service of Oregon? Where you bring the pets you love! Country View Veterinary Service of Oregon is a state-of-the-art, full service veterinary hospital that treats canine and feline patients. We put our patients first in all that we do and are proud to be a Cat Friendly Certified Practice, and AAHA Accredited as well. Our hospital is equipped with the most cutting-edge diagnostic, medical, and surgical equipment, so we can ensure to always provide our patients with the highest level of care. Our veterinary team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure our patients and clients are as comfortable as possible from the moment they step through our doors. Country View Veterinary Service of Oregon might be the right place for you if: •You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person and over the phone. •You’re organized, detail oriented, and have superior communication skills. •You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere. •You’re technologically proficient, and confident in your ability to manage patient charts. •You want a supportive environment to learn and grow in your profession. •You’re looking to be a part of a thriving hospital, with a wonderful team culture. Not familiar with the area? Don’t worry! •Oregon, Wisconsin is a great town with a very welcoming community. It is known for its walking tours through the historic districts, as well as the many hiking, biking, and walking trails throughout the town. There are plenty of community events to partake in, restaurants to enjoy, along with retail shops, ice cream parlors, farmers markets, and much more. Oregon is an ideal place to call home, raise a family, and build a thriving career. We value health, well-being, and professional growth: •Our compensation package is competitive, and commensurate with experience. •We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance. •Encore Vet Group will provide up to a 5% match on 401K plans. •We happily provide a generous CE allowance, as well as time off to attend CE events. •We contribute a uniform allowance to all full-time and part-time team members. •We provide pet credits and discounts for personal pets of all part-time and full-time team members. •We offer opportunities for career advancement and celebrate every team member’s desire for professional development. •Providing PTO, floating holidays, and parental leave to our team members is paramount. If you think Country View Veterinary Service of Oregon might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group , we’d love to hear from you! Encore Vet Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by law. Employment decisions are made based on merit, qualifications, and business needs. #LI-AC1

Posted 30+ days ago

Rad Power Bikes logo

Service Advisor - Ebike Mechanic & Customer Service

Rad Power BikesDenver, CO

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Job Description

Apply

Job Type

Full-time

Description

Why We're Rad (about us):

Rad Power Bikes, one of North America's largest electric bike brands, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in both the United States and Canada.

We are seeking a full time Service Advisor/Ebike Mechanic for our Denver store location. Our Ebike Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.

Weekend availability will be required as our schedule is subject to change. The compensation for this role is $21 - 24.00/hour, depending upon expeirence.

Requirements

Why You're Rad (about you):

  • 1-2 years working in a customer facing position, particularly in a service department
  • Exemplary customer service skills
  • Strong attention to detail and prioritization
  • Ability to multitask and work well under pressure
  • Relationship focused approach to customer service
  • Passion for bikes and getting people back in the saddle
  • Impeccable communication skills, especially under pressure

Additional Requirements:

  • Sales experience, articulate, highly congenial/people person
  • Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite)
  • Ability to ascend / descend ladders
  • Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day
  • Ability to lift, push/pull, leverage and carry 65+ pounds without assistance
  • Proficient manual dexterity required while using a variety of hand tools and other equipment

You get bonus points for:

  • Proven passion for customer satisfaction in the retail bike industry
  • Strong diagnostic knowledge of Rad Power Bikes mechanical and electrical systems

Had you been with us last month, the top 5 things you would have impacted are:

  • Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care
  • Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service
  • Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs
  • Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work
  • Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics
  • Additional duties and overtime as required

Working at Rad is built around our RADICAL values - we are:

  • Results-Driven: We aim for success each day and lead the charge towards a sustainable future.
  • Accountable: We are responsible to our environment, communities, partners and team.
  • Diverse: We are inclusive of all experiences, backgrounds and skills. We value every voice.
  • Innovators: In the face of challenge, we continuously innovate and improve.
  • Customer-Driven: We are dedicated to the experience and safety of our riders.
  • Approachable: We are kind, transparent, collaborative, and always willing to help.
  • Learners: We grow and change, always driven towards personal and professional excellence.

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.

Salary Description

$21-24 / hour

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