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Licensed Sales Customer Service Representative (Sales, Customer Service)
Freeway Insurance Services AmericaSanta Ana, CA
Pay Range: $60000 - $150000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $10 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries - keeping customer satisfaction at the core of every decision and behavior. Manage large amounts of inbound calls in a timely manner Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternative Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Hiring Immediately Freeway Auto Insurance WBU

Posted 4 weeks ago

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Licensed Sales Customer Service Representative (Sales, Customer Service)
Freeway Insurance Services AmericaLos Angeles, CA
Pay Range: $60000 - $150000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $10 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us! What You Will Do: As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries - keeping customer satisfaction at the core of every decision and behavior. Manage large amounts of inbound calls in a timely manner Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternative Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs The Perfect Match: Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships with sales customers Excellent follow-up and multi-tasking skills Ambitious professional motivated by opportunity for advancement Excellent written and verbal communication skills Insurance Sales Insurance Agent Hiring Immediately Freeway Auto Insurance

Posted 30+ days ago

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN-logo
Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN
1st Source BankSouth Bend, IN
POSITION SUMMARY To provide quality service to clients via telephone, responding to both internal and external customers, and assist in customer needs and problem resolution. Center hours are Monday through Friday 8 a.m. to 8 p.m. and on Saturdays 9 a.m. to 1 p.m. Must be available to work a flexible schedule. ESSENTIAL REQUIREMENTS Accurately responds to both external and internal customer inquiries ensuring that all needs are met and handled appropriately during their initial contact. Assist Customer Service Center Management team to evaluate the current approach to resolving client online banking, text banking, and VRU accessibility issues. Make recommendations, based on IT training and experience, on improving current solutions and/or developing a program that will provide a consistent application of troubleshooting of technology issues. Responsible for servicing existing and potential customers via telephone inquiries. Ability to listen carefully, probe for additional details, and ask targeted questions to gather information. Exceeds customer expectations through the superior, consistent delivery of products and services with the objective of enhancing customer loyalty and expanding customer relationships. Learns and maintains a vast amount of knowledge pertaining to products, procedures, and policies. Uses knowledge to make effective recommendations to customers to resolve initial and additional needs. Provides efficient and responsive customer service to customers by maintaining an acceptable level of productivity as measured through established metrics, which includes (but are not limited to) schedule adherence, availability, and attendance. Effectively works individually and in a team environment. Develops customer rapport and discovers customer needs. Regular and predictable attendance is an essential requirement of the position. Completes compliance training as required. Understands all laws and regulations that apply to the position and complies with the requirements. Uses various computer systems for information gathering and/or troubleshooting as needed. Performs all other duties as assigned. EXPERIENCE/SKILLS One (1) or more years of previous banking experience preferred. Ability to work in a team atmosphere. Excellent communication skills, within an environment of heavy phone-based interaction. Strong problem-solving skills. Strong organizational and time management skills to perform multiple tasks within a limited time frame. Ability to treat people with respect under all circumstances, instills trust in others, and upholds the values of the organization. Bilingual speaking (English/Spanish) preferred. Computer skills (Word and Excel); ability to navigate through various software and systems. EDUCATION High School Diploma/GED required. TRAVEL REQUIREMENTS Minimal or occasional travel for meetings, projects or training as needed. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds. EQUIPMENT MS Office PC, fax, phone and standard office equipment.

Posted 30+ days ago

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Customer Service Representative-I (Medical Billing Call Center Customer Service Representative) - PFS (Remote)
Trinity Health CorporationFarmington Hills, MI
Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Work Remote Position (Pay Range: $18.8367-$28.2551) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent verbal and written communication skills and organizational abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion of regulatory/mandatory certifications and skills validation competencies preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Posted 4 days ago

Sr. Customer Service Manager (Onsite At Customer)-logo
Sr. Customer Service Manager (Onsite At Customer)
Uber FreightWinston Salem, NC
Schedule: FT Job Type: On-site Salary Type: Salary Req #: 1588 About the Role This Sr. Customer Service Manager is the primary onsite point of contact and advocate for the customer for day-to-day needs with regards to supply chain. They will improve TMS operational network performance by managing TMS input and output to positively impact our customer's networks. Additionally, they will interact with multiple contacts throughout the customer's supply chain network. Finally, they will advance processes by improving the effectiveness and efficiency of standard work using various tools and working with CEM. This position will work Onsite at one of our customers offices in Winston Salem, North Carolina. What the Candidate Will Do Responsible for ensuring all operational work is being completed by leveraging Transportation Management System (TMS) information and data analytics to ensure that work is being done correctly and timely, intervening as necessary to achieve desired customer results Uses critical thinking and problem-solving skills to achieve customer outcomes Work with various team members across operations management, carrier management, and other internal departments to ensure that the customer is prioritized and served appropriately Prepare for and lead effective customer facing meetings Provide recommendations for process improvements and work collaboratively to achieve Uber Freight's objectives Assist setting up and maintaining processes used to effectively execute day-to-day operations Own external KPI's and metrics A line of escalation for customer but is responsible to make sure a response is given More reactive in the escalations they are dealing with Partner with Associate Manager - Operations Effective and timely freight coverage and carrier selection through managing compliance of routing guide and spot shipments Will be the liaison between Customer and Uber Freight teams Will be highly involved in the new customer onboarding project and point of contact for the Uber Freight Onboarding team. Basic Qualifications High school diploma or GED equivalent 4 years of transportation/logistics experience 4 years of experience with managed TMS platforms 2 years customer facing experience Preferred Qualifications Bachelor degree in related industry Implementation and Onboarding background Vast experience with Uber Freight TMS and functionality 5 years of experience with Uber Freight Transportation Management systems execution and/or configuration Project Management Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Create a Job Alert Interested in building your career at Uber Freight? Get future opportunities sent straight to your email. Create alert

Posted 1 week ago

CUSTOMER RELATIONS SPECIALIST   Office Support  Customer Service-logo
CUSTOMER RELATIONS SPECIALIST Office Support Customer Service
BrandSourceAshland, Kentucky
Benefits: Dental insurance Employee discounts Health insurance Vision insurance Wellness resources Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular Compensation: $12.00 - $14.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 1 week ago

CUSTOMER RELATIONS SPECIALIST   Customer Service  Office Support-logo
CUSTOMER RELATIONS SPECIALIST Customer Service Office Support
BrandSourcePortsmouth, Ohio
Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Vision insurance Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular Compensation: $12.00 - $14.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 1 week ago

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Associate Transit Customer Service Specialist Series (Customer Engagement)
Metropolitan Transportation AuthorityNew York, NY
Position at MABSTOA Job Information Associate Transit Customer Service Specialist Series (Customer Engagement) - JVN 10887 First Date of Posting: 03/10/2025 Last Date of Filing: Until filled Authority: OA/TA Department: MTA Communications Division/Unit: Customer Services/Customer Engagement Reports to: Assistant Director, Customer Engagement Team Work Location: 2 Broadway Hours of Work: Various, will include some weekend and holiday work. Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page Compensation Associate Transit Customer Service Specialist 1 (OA) - $64,104 - $82,824 Associate Transit Customer Service Specialist 2 (OA) - $72,164 - $93,600 Associate Transit Customer Service Specialist 1 (TA) - $64,889 - $83,839 Associate Transit Customer Service Specialist 2 (TA) - $85,223 - $106,184 Note: TA candidates must be permanent civil service in order to be considered or be on an established list or have passed a corresponding examination. Responsibilities New York City Transit is looking for expert communicators to provide world-class customer care for the millions of people we move each day. In this role, you will be responsible for monitoring, categorizing, analyzing, responding to, and reporting on customer inquiries, issues and comments regarding NYC Transit Subways and Buses, including inquiries related to the MTA's new fare payment system, OMNY. Inquiries are submitted through the MTA website and across other channels including but not limited to social media, email, telephone, letter, and in-person customer-centered events. You are expected to have strong verbal, written, research and interpersonal skills, a keen eye for detail, a positive attitude and eagerness to take on new challenges, and a commitment to your role in ensuring the continuous improvement of the public transportation network on which NYC depends. As an Associate Transit Customer Service Specialist, you will monitor intake queues, review, and ensure the correct categorization of customer feedback, share feedback with appropriate internal teams as necessary, determine the best response to resolve customer issues or satisfactorily address their concerns, and provide customers with accurate and timely replies. Embracing an ethos of customer service, you will be a resolute advocate for the customer, working collaboratively with other teams/departments to foreground their concerns, help identify root causes and find sustainable solutions. You will also be responsible for analyzing customer data collected through multiple channels and use database tools to develop sophisticated reports and dashboards on customer feedback to identify trends, detect problems, check on SLAs and KPIs, monitor case queues, and help guide policy. You will be expected to adhere to established Customer Relationship Management (CRM) quality control protocols to maintain and enhance data integrity. In addition, in this role, you may be asked to help organize and participate in in-person outreach events where customers have an opportunity to meet face-to-face with NYC Transit leadership and/or learn about new programs, initiatives and related matters. You may also be called upon to devote a portion of your workweek to providing support to the Senior Director of Customer Services on day-to-day organizational tasks as well as special projects. The position may also include other duties, as assigned. With respect to scheduling, you will be required to work on the weekend, Saturday and/or Sunday, with two consecutive days off during the week as your off-duty days. Working on some weekday holidays may also be required. Education and Experience A bachelor's degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; or An associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity; or A four-year high school diploma or its educational equivalent and four (4) years of satisfactory, full-time experience in a customer service or public information capacity; or Education and/or experience equivalent to 1, 2, or 3 above. Special Note: To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above. Desired Skills Knowledge of analytical or database software, particularly CRM or business intelligence systems. Experience with Salesforce or similar CRM products. Experience with social media customer service software. Proficiency with Power BI and Tableau. Exceptional analytical skills, attention to detail and deadlines. Strong verbal, written, research and interpersonal communication skills. Sound judgement and excellent work ethic. Highly organized and able to deftly manage multiple projects at the same time. Proficiency in all Microsoft applications Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Posted 3 weeks ago

Customer Service Representative - Customer Order Management Coordinator-logo
Customer Service Representative - Customer Order Management Coordinator
Pretium PackagingCarrollton, Texas
Join a fast-paced, customer-focused team where your communication skills and problem-solving abilities make a direct impact. As a Customer Service Representative at Pretium Packaging, you’ll play a vital role in supporting key accounts, coordinating with production teams, and ensuring customer satisfaction from order to delivery. If you thrive in a manufacturing environment and enjoy being at the center of cross-functional collaboration, we want to hear from you! Company Overview Pretium Packaging, founded in 1992, is a leading supplier of injection-blow molded plastic containers, renowned for our commitment to superior quality, value, and customer service. With 16 manufacturing facilities across North America, we provide innovative packaging solutions that meet the diverse needs of brand owners in the United States and Canada. WHAT YOU’LL BE RESPONSIBLE FOR: Provide support and service for all current and prospective customer issues. Coordinate all related matters regarding bids, samples, orders, inquiries, and other sales-related activities. The incumbent may or may not perform all of the duties listed below, depending on the specific plant or corporate office supported. WHAT YOU’LL BE DOING: Receives and processes customer inquiries and requests in a timely manner regarding product selection, order placement, pricing, freight quotes, samples, product literature, and complaints. Supports Account Managers by providing customer information and maintaining open lines of communication necessary to meet customer needs and grow business. Follows all requirements when entering orders and customer information into IQMS to ensure accurate and useful data for each customer, order, and product. Assembles and processes customer data, including credit applications, references, labels, delivery instructions, and other special requests. Initiates communication with existing and potential customers to determine purchasing requirements for company products. Communicates price changes to customers and confirms acceptance of new pricing. Maintains open communication with customers regarding lead times, promise dates, label requirements, shipping, and updates status as needed. Initiates the support issue process, including requests for additional information, return authorizations, communication of status updates, credit memo requests, and entry of all required information into IQMS. Prioritizes incoming phone calls and email responses. Coordinates internal activities with production and shipping departments. Coordinates external activities such as color matches, labels, and liner requirements. Monitors production schedules and inventory levels to ensure accurate communication with customers. Assists in scheduling conference calls or customer site visits as needed. Performs other related duties and special projects as assigned. Follows all departmental and company safety rules and procedures WHAT YOU’LL NEED: Education: Requires knowledge of administrative practices, a variety of office procedures, and operation of office equipment such as personal computers and software applications. Equivalent to a high school education with additional specialized training. Knowledge of financial and general business practices is preferred. Experience: Requires at least 2 years of customer service experience in a manufacturing environment, including the use of a personal computer, to develop the skills necessary for this position. Skills and Abilities (Representative but not all-inclusive) : Language: Ability to read, write, and communicate in English at an intermediate level. Mathematics: Ability to perform basic arithmetic operations (addition, subtraction, multiplication, and division). Reasoning: Ability to follow written, verbal, or diagrammed instructions and solve problems involving several concrete variables in standardized situations. Computer Skills: Proficiency at an intermediate level. Equal Opportunity Employer: Pretium Packaging is committed to creating a diverse environment and is proud to be an equal opportunity employer. Disability/Veteran

Posted 30+ days ago

Medical Customer Customer Service and Phlebotomy roles-logo
Medical Customer Customer Service and Phlebotomy roles
TakedaBismarck, North Dakota
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - ND - Bismarck U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based e mployees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - ND - Bismarck Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Posted 30+ days ago

Customer Advocate / Customer Service Representative (Remote)-logo
Customer Advocate / Customer Service Representative (Remote)
SchlumbergerKilleen, TX
FULL JOB DESCRIPTION : We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Advocate / Customer Service administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey participants come from all backgrounds and markets including Customer Service Representative, Data entry clerk, administrative assistant, receptionist, sales assistant... As a Customer Advocate / Customer Service Representative , you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience. Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery. Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference. Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills. Collaborate with Panduit sales to develop efficient methods for resolving external customer issues. Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction. Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution. -If you are seeking a versatile part time remote work from home work, this is a fantastic position for earning a good side earnings. - Compile, sort and verify the accuracy of customer issues & data before it is entered - Act as an assistant to the HR Manager - Maintain logs of activities and completed work - Typing/Data Entry of confidential client and financial data - Perform other administrative task as assigned - General work - Data entry - Receive calls, texts & emails on my behalf - Book appointments & Flight reservation REQUIREMENTS: - Ability to maintain confidentiality concerning financial information - Must display a high level of integrity and honesty - Must be organised and able to prfioritize tasks efficiently and follow through on commitments - Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems - Must be flexible, adaptable and actively intervene to create and energies positive change REQUIREMENT : Computer - laptop - tablet or smart phone is required to perform work Internet connection required. Any connection is fine as long as it is secure You should be okay working on your own from home without immediate in person supervision (who doesn't want that!) Read and follow written instructions Typing is essential - data entry of at least 25 words per minute What you'll be doing: Ability to give feedback on various company services, product testing and participation in online focus groups is needed Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months - hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday! Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!

Posted 3 weeks ago

Customer Service Manager/Customer Concierge-logo
Customer Service Manager/Customer Concierge
Mr. HandymanKalamazoo, Michigan
Growing Home Improvement & Home Maintenance contractor looking to hire an experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market. The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to: - Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling) - Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking; scheduling of work - Appointment confirmation calls, customer satisfaction calls - Staff performance metrics - Service Technician schedule management and dispatch We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires: - Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal - Due to substantial customer contact, a clear voice and excellent communication skills are a must - Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn proprietary computer applications and become proficient in their use. - You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch - Initiative, follow through, attention to detail and independent work skills are a must - Must be able to think ahead, anticipate problems and develop solutions - Above all, you must be customer focused. You are the voice of the company to most customers. - Prior sales and marketing experience is a plus Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired. This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position and we also offer 6 paid holidays/year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team. Compensation: $16.00 - $22.00 per hour For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 2 weeks ago

CUSTOMER RELATION SPECIALIST  Retail  Customer Service  Office Duties-logo
CUSTOMER RELATION SPECIALIST Retail Customer Service Office Duties
BrandSourceIndianapolis, Indiana
Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources CUSTOMER RELATION SPECIALIST Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $14.00 - $16.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 5 days ago

Customer Service Manager/Customer Concierge-logo
Customer Service Manager/Customer Concierge
Mr. HandymanKalamazoo, Michigan
Growing Home Improvement & Home Maintenance contractor looking to hire an experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market. The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to: - Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling) - Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking; scheduling of work - Appointment confirmation calls, customer satisfaction calls - Staff performance metrics - Service Technician schedule management and dispatch We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires: - Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal - Due to substantial customer contact, a clear voice and excellent communication skills are a must - Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn proprietary computer applications and become proficient in their use. - You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch - Initiative, follow through, attention to detail and independent work skills are a must - Must be able to think ahead, anticipate problems and develop solutions - Above all, you must be customer focused. You are the voice of the company to most customers. - Prior sales and marketing experience is a plus Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired. This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position and we also offer 6 paid holidays/year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team. Compensation: Starting at $154-$17/hour based upon experience For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 2 weeks ago

K
Customer Service Representative (Customer Success Manager)
KnowBe4 SandboxClearwater, Florida
KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Top Workplaces Survey for the last four years. We also just had our 27th record-setting quarter in a row! The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Responsibilities: Forge relationships with new customers and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives. Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities. Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term. Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption. Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio Meet and exceed revenue targets and quotas Maintain impeccable administration of your accounts in the Company’s CRM Minimum Qualifications: Associate’s Degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM and Gmail preferred Experience with Microsoft Excel and Word Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Excellent verbal and written communications Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls and email Strong collaborative and teamwork skills Must be able to work with minimal supervision Note: An applicant assessment, background check and drug test may be part of your hiring procedure. No recruitment agencies, please.

Posted 3 weeks ago

CUSTOMER RELATION SPECIALIST  Retail  Customer Service  Office Duties-logo
CUSTOMER RELATION SPECIALIST Retail Customer Service Office Duties
BrandSourcePlainfield, Indiana
Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Vision insurance Stock options plan Wellness resources Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES Compensation: $14.00 - $16.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 3 days ago

Customer Service Representative - Country View Veterinary Service of Oregon - WI-logo
Customer Service Representative - Country View Veterinary Service of Oregon - WI
Encore Vet GroupOregon, WI
We have an exciting opportunity at Country View Veterinary Service of Oregon ! We’re looking to add a full-time or part-time Customer Service Representative to our talented team! Why choose Country View Veterinary Service of Oregon? Where you bring the pets you love! Country View Veterinary Service of Oregon is a state-of-the-art, full service veterinary hospital that treats canine and feline patients. We put our patients first in all that we do and are proud to be a Cat Friendly Certified Practice, and AAHA Accredited as well. Our hospital is equipped with the most cutting-edge diagnostic, medical, and surgical equipment, so we can ensure to always provide our patients with the highest level of care. Our veterinary team understands the importance of the special bond each client shares with their pet, that’s why we are dedicated to making sure our patients and clients are as comfortable as possible from the moment they step through our doors. Country View Veterinary Service of Oregon might be the right place for you if: •You’re a compassionate Customer Service Representative, dedicated to providing each client with outstanding customer service in-person and over the phone. •You’re organized, detail oriented, and have superior communication skills. •You’re an expert multitasker, who is adept at prioritizing tasks, and works well in a high-volume atmosphere. •You’re technologically proficient, and confident in your ability to manage patient charts. •You want a supportive environment to learn and grow in your profession. •You’re looking to be a part of a thriving hospital, with a wonderful team culture. Not familiar with the area? Don’t worry! •Oregon, Wisconsin is a great town with a very welcoming community. It is known for its walking tours through the historic districts, as well as the many hiking, biking, and walking trails throughout the town. There are plenty of community events to partake in, restaurants to enjoy, along with retail shops, ice cream parlors, farmers markets, and much more. Oregon is an ideal place to call home, raise a family, and build a thriving career. We value health, well-being, and professional growth: •Our compensation package is competitive, and commensurate with experience. •We offer excellent total rewards benefits, inclusive of medical, dental, vision, and life insurance. •Encore Vet Group will provide up to a 5% match on 401K plans. •We happily provide a generous CE allowance, as well as time off to attend CE events. •We contribute a uniform allowance to all full-time and part-time team members. •We provide pet credits and discounts for personal pets of all part-time and full-time team members. •We offer opportunities for career advancement and celebrate every team member’s desire for professional development. •Providing PTO, floating holidays, and parental leave to our team members is paramount. If you think Country View Veterinary Service of Oregon might be the right fit for you, and you’re interested in exploring our partnership with Encore Vet Group , we’d love to hear from you! Encore Vet Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by law. Employment decisions are made based on merit, qualifications, and business needs. #LI-AC1

Posted 30+ days ago

Vice President Of Field Service Operations And Customer Service-logo
Vice President Of Field Service Operations And Customer Service
Barry-WehmillerSpokane, WA
About Us: Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Oversees and provides strategic global leadership to ensure a high level of service excellence and customer satisfaction. POSITION SUMMARY The Vice President of Field Service Operations and Customer Service is responsible for customer care across the division's operating sites. This individual will need an engineering background and in-depth knowledge of equipment automation and robotics. A successful candidate must show proven experience running Field Service, large equipment installations and driving successful customer service. This is a senior leadership role responsible for overseeing the operations, strategy, and performance of field and technical service teams. This position ensures that customer service and technical support provided in the field meet company standards and goals and is instrumental in driving profitability. A key member of the Executive Leadership Team, this role will partner with the other leaders to outline strategy for both Customer Care (Field & Technical Services) and the Division as a whole. The VP of Field & Technical Services leads all aspects of Alliance's KPIs, TTIs and Customer Care metrics as well as objectives and initiatives in support of the Alliance's business objectives. The VP of Field & Technical Services will oversee all aspects of the division's Customer Care including Field Service, After Market Sales, and Customer Support. This person will champion process improvement, Customer Trust programs and multi-organizational collaboration to achieve optimized performance across all Alliance business units. The VP of Customer Care must have a proven track record in senior management in a highly dynamic setting. ESSENTIAL DUTIES AND RESPONSIBILITIES Strategic Leadership Provide leadership and guidance to a diverse and global Field Services and Technical Support team - understanding team strengths and how to best deploy effective customer solution strategies. Assume a hands-on style to leadership that emphasizes teamwork and collaboration with a strong customer focus. Drive accountability for results yet be supportive and effective at developing individuals to assume greater levels of responsibility and personal contribution. Lead, motivate, and develop the functional team on an ongoing basis and provide direct feedback, counselling, and coaching to drive practices and processes and overall Alliance performance. Customer Service & Relationship Management Build rapport and trust with customers to ensure excellent communication and solutions strategies both proactively and as issues arise. Lead initiatives to drive customer satisfaction, operational efficiency, and profitability. Provide clarity and leadership for warranty issues with a focus on customer needs. Implement and drive Customer Trust System by earning our customer's trust through development and delivery of exceptional solutions, delivered on time, and without warranty issues. Drive Customer Trust excellence with timely aftermarket parts and sound installation and start-up support. Assess the current state of Customer Care within Alliance's network of sites and functions and plan, develop, organize, implement, and execute a holistic future state structure; reviewing people, positions, flex capacity, and evaluating core competencies to drive profitability across multiple sites. Analyze customer feedback and data to identify trends and opportunities for improvement in customer experience. Develop and implement customer service initiatives to enhance customer satisfaction and loyalty. Budgeting and Resource Allocation Partner closely with Finance to ensure alignment on key drivers of success and lead key metrics and processes with site leaders. Budgeting and Resource Allocation - develop and manage budgets for field operations, including labor, tools, vehicles, and materials; optimize cost-efficiency while maintaining service quality. Operational Oversight Develop and implement the field services and technical services strategy in alignment with overall business goals. Provide leadership to operational plans delivering on the business unit strategies across all domestic Alliance sites in all areas of Customer Care. Contribute as a key member of the Executive Leadership Team (ELT) to outline organization strategy and vision with the Division President and others on the ELT. Lead the operation function and ensure the right positions and people are developed to ensure the current and future needs of the organization are satisfied. Leverage technology (e.g., field service management software, mobile apps) to improve field operations. Drive continuous improvement initiatives focused on productivity, accuracy, and turnaround time. Coordinate with engineering, product, supply chain, and logistics teams to support service delivery. Ensure alignment between field operations and broader company initiatives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A Bachelor's degree in Engineering or relevant discipline Master's Degree is preferred Experience and Skills 15+ years in a global environment leading Engineering or Customer Care, with 8+ years' experience managing multiple manufacturing locations with full Customer Care P&L responsibility. A proven-track record of driving Customer Care in identifying areas of improvement (utilizing Lean and Continuous Improvement methodologies) across a large organization, resulting in enhanced aftermarket margins, profitability, and step-change performance. Experience building and leading Customer Care programs and cross-functional teams Responsible for project installation planning and developing process improvement strategies for complex system installations and support. Demonstrated effective management (both direct and through influence) across multiple organizations and work groups. In-depth knowledge of equipment automation and robotics. A successful candidate must show proven experience running Field Service, large equipment installations and driving successful customer service. The following competencies will differentiate top candidates: Critical thinking and decision quality. Drives results by establishing compelling goals and aggressive schedules for improvement in all facets of Customer Care. Effectively delivers measurable results on organizational commitments. Translates the Alliance vision and strategy into practical, actionable, and quantifiable plans. Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results. Robust ability to coach, develop, and inspire team members. Entrepreneurial spirit with a results-focused mindset. High degree of intellectual curiosity, integrity, and capability. Openness to feedback and coaching with a strong orientation towards continual learning. Capacity to function in a complex, global environment with ease and fluidity, while driving and influencing results. Process thinker and passion for continuous improvement. Proven experience in a senior customer service leadership role within manufacturing. Deep understanding of the industry, product lifecycle, and customer needs. Strong analytical skills to interpret customer data and identify trends Expertise in customer service best practices and technology platforms Excellent communication and interpersonal skills to build strong customer relationships PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing and able to travel as needed. Able to sit at a desk or computer for sometimes extended periods of time. Able to move about the office and factory with occasional lifting, bending, and reaching. Able to dial, hear and respond to telephone calls and inquiries as necessary. Physically operate various types of office equipment including but no limited to photocopiers, fax machines, 10 key, computers, printers, etc. Meet requirements of daily attendance on job for a full, continuous work schedule. Job Posting Salary Range The approximate pay range for this position is $160,000 - $180,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. #LI-BO1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Alliance

Posted 30+ days ago

Ebike Service Advisor - Customer Service-logo
Ebike Service Advisor - Customer Service
Rad Power BikesBerkeley, CA
Apply Job Type Part-time, Temporary Description Why We're Rad (about us): Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. We are seeking a seasonal, Part Time Ebike Service Advisor for our Berkeley location. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience. The salary for this role is $25.00/hour. Weekend availability is required as our schedule is subject to change. Requirements Why You're Rad (about you): 1-2 years working in a customer facing position, particularly in a service department Exemplary customer service skills Strong attention to detail and prioritization Ability to multitask and work well under pressure Relationship focused approach to customer service Passion for bikes and getting people back in the saddle Impeccable communication skills, especially under pressure Additional Requirements: Sales experience, articulate, highly congenial/people person Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite) Ability to ascend / descend ladders Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day Ability to lift, push/pull, leverage and carry 65+ pounds without assistance Proficient manual dexterity required while using a variety of hand tools and other equipment You get bonus points for: Proven passion for customer satisfaction in the retail bike industry Strong diagnostic knowledge of Rad Power Bikes mechanical and electrical systems Had you been with us last month, the top 5 things you would have impacted are: Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics Additional duties and overtime as required Working at Rad is built around our RADICAL values - we are: Results-Driven, we aim for success each day and lead the charge towards a sustainable future Accountable, we take ownership, bias to action, seek and provide feedback Diverse, inclusive of experiences, backgrounds and skills, we value every voice Innovators, we challenge ourselves and the status quo, we are original Customer driven, completely, we do the right thing for our riders Approachable, kind, we collaborate and are always willing to help Learner, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or peopleteam@radpowerbikes.com. Salary Description $25 / hour

Posted 30+ days ago

Service Coordinator/Customer Service Representative-logo
Service Coordinator/Customer Service Representative
Closet FactoryBethel, CT
Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.

Posted 1 week ago

F
Licensed Sales Customer Service Representative (Sales, Customer Service)
Freeway Insurance Services AmericaSanta Ana, CA

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Job Description

Pay Range:

$60000 - $150000 / year

Our Perks:

  • Unlimited/Uncapped commission
  • Lucrative incentive sales plans, bonuses and sales contests
  • No Cold Calling- We have a high volume of inbound sales leads and walk in traffic
  • Comprehensive paid training and licensing with continuous on-going training and mentorship
  • Recognition culture
  • Comprehensive Benefits package including medical, dental, vision and life insurance
  • Retirement Plan: A 401K plan with a percentage of company-matched contributions
  • Fitness: We reimburse up to $10 a month to an employee for their gym
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost
  • Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!

What You Will Do:

As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries - keeping customer satisfaction at the core of every decision and behavior.

  • Manage large amounts of inbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternative
  • Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed
  • Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

  • Bilingual in English and Spanish preferred
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

Insurance Sales

Insurance Agent

Hiring Immediately

Freeway Auto Insurance

WBU

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