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The Production Manager, Audio Visual (AV) is responsible for the seamless planning, coordination, and execution of all AV and production requirements. This role will ensure high-quality service delivery, operational excellence, and strong client engagement.

Key Contributions of the Role

• Serve as the primary point of contact for clients through the lifecycle of the production while maintaining a positive and professional relationship.
• Establish and maintain the Critical Path with the client to ensure all Blue Diamond service commitments are upheld.
• Respond to all internal and external email communications promptly, ideally within 24 hours.
• Ensure all project planning details are accurately maintained and updated within the IntelliEvent system.
• Prepare all room diagrams, including scenic layouts, room configurations, rigging plots, and other requested schematics, and deliver them to clients within four days maximum.
• Source all cross-rental needs through the appropriate sub-rental PC staff.
• Secure necessary operational resources (e.g., hydraulic lifts) required for effective event production.
• Manage communications with facility staff to optimize operational efficiency and meet or exceed client expectations.
• Contract with external labor resources as needed, including freelancers, labor companies, and union labor.
• Develop a complete production schedule, including AV office operations, security coverage, and crew meal timing.
• Coordinate and submit electric/power and internet service orders on behalf of clients as needed.
• Oversee the financial performance of each project, ensuring:
• Adherence to budget expectations
• Appropriate markups for third-party vendors
• Effective labor cost oversight and billing accuracy
• Controlled housing and transportation expenditures
• Partner with the Sales team to ensure all additions or changes to services are captured and billed appropriately.
• Work collaboratively with Shepard Exposition Service (SES) team members and other partners to deliver the highest level of Blue Diamond service.
• Gather all client requirements within appropriate planning timelines (initial requirements at 60 days out, and final requirements at 15 days out), referencing prior year data for accuracy.
• Respond to on-site changes with professionalism, urgency, and with a solution-oriented mindset while maintaining service quality.
• Conduct on-site briefings with AV personnel, ensuring all freelancers adhere to company expectations regarding conduct, appearance, and performance.

Requirements

• Minimum of 5 years of experience in AV production, event management, or related field.
• Proven experience managing large-scale AV productions or live events, demonstrating the ability to handle complex projects from planning through execution.
• Strong organizational, time‑management, and project‑coordination skills.
• Proficiency in AV and event management software; IntelliEvent experience preferred.
• Demonstrated leadership and team management skills, including conducting on-site meetings and ensuring team adherence to company standards.
• Excellent problem-solving skills and the ability to adapt quickly to on-site changes or unexpected challenges.
• Reliable transportation and ability to travel between multiple event locations. Associates without a valid driver's license and auto insurance must assume all travel‑related expenses per company insurance policy.
• Excellent verbal and written communication skills.
• Ability to work on multiple tasks simultaneously in a fast-paced environment.
• Bachelor’s Degree in relevant field; related experience within the AV space may be exchanged for formal education.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.