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Desktop Support Technician - Las Vegas-logo
Desktop Support Technician - Las Vegas
InspirozLas Vegas, NV
Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Las Vegas, NV.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:   Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:   The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:   The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

Posted 3 days ago

Nationwide General Manager- Full Service Restaurant-logo
Nationwide General Manager- Full Service Restaurant
Las Vegas PetroleumReno, NV
Las Vegas Petroleum is a rapidly growing operator of travel centers, consisting of gas stations, convenience stores and restaurants. As we expand across the country, we are building out our team to support this growth, ensuring low prices and high service at all of our locations. Join Las Vegas Petroleum as a  Restaurant General Manager.  As a vital member of our team, you will lead and inspire a dedicated crew to create memorable dining experiences for every guest.  This position requires some travel. Your Role: As the  Restaurant General Manager , you will be responsible for overseeing all aspects of restaurant operations, ensuring we maintain our excellence in food quality and customer service. You will cultivate a positive work environment, focusing on team development, and championing an atmosphere that reflects our values. Key Responsibilities: Guest Satisfaction:  Provide an exceptional dining experience by ensuring high standards of service and quality. Team Leadership:  Recruit, train, and mentor staff, fostering a culture of teamwork, respect, and accountability. Operational Management:  Oversee daily operations, ensuring compliance with health and safety regulations and adherence to company policies. Financial Responsibility:  Manage budgets, control costs, and analyze financial reports to drive profitability. Menu Innovation:  Work closely with culinary staff to refine menu offerings and ensure food quality is consistently exceptional. Marketing Initiatives:  Implement local marketing strategies to attract and retain guests in the community. If you're ready to make every day delicious and lead a dedicated team while building relationships with our community, we want to hear from you! Requirements Experience:  Minimum of 3 years in a management role in the restaurant industry, preferably in a high-volume setting. Leadership Skills:  Demonstrated ability to lead, develop, and inspire a diverse team. Customer Service Orientation:  Strong commitment to providing exceptional service and creating memorable experiences for guests. Financial Acumen:  Familiarity with budgeting, forecasting, and financial reporting. Problem-Solving:  Ability to address issues and implement effective solutions quickly. Communication:  Excellent verbal and written communication skills. Flexibility:  Willingness to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Posted 5 days ago

Customer Support Specialist-logo
Customer Support Specialist
Ainsworth Game TechnologyLas Vegas, NV
Ainsworth Game Technology is on the lookout for a dedicated and friendly Customer Support Specialist to be part of our exceptional team. As a leading name in the gaming industry, we are committed to providing top-notch service to our customers. The Customer Support Specialist will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our gaming products and services. This position involves direct interaction with clients through various channels such as phone, email, and live chat, requiring excellent communication skills and a service-oriented attitude. The successful candidate will need to demonstrate strong problem-solving abilities and a passion for helping customers. Responsibilities include troubleshooting technical issues, providing product information, processing service requests, and collaborating with internal teams to coordinate effective solutions. If you thrive in a vibrant environment focused on customer satisfaction and have a knack for building relationships, we invite you to apply for this exciting opportunity at Ainsworth Game Technology! About us In 1995 Len Ainsworth founded Ainsworth Game Technology Limited with a commitment to become the leading manufacturer and supplier of gaming machines, software and related equipment developed. Ainsworth is part of the gaming industry focusing on the design development and manufacturing of gaming machines , software and related equipment supplies. Today Ainsworth is a premier manufacturer of global gaming products with over 200 years of gaming experience, Ainsworth Game Technology is commited to a culture of quality, innovation and excellence. Ainsworth distributes a range of gaming products, entertaining standalone progressives and linked games through its sales offices and distributors in Australia, New Zealand, Asia, USA and Europe. Our vision is clear: • To deliver excellence in Global Gaming Solutions Our mission is concise: • To provide high quality innovative gaming solutions globally • To secure sustainable profitability and growth for all stakeholders Responsibilities Respond promptly and effectively to customer inquiries across multiple channels. Troubleshoot technical issues related to gaming products and provide solutions. Document customer interactions and maintain accurate records in our CRM system. Assist in the development of customer support documentation and FAQs. Coordinate with internal teams to resolve customer issues and enhance service delivery. Engage with customers in a polite and professional manner, ensuring a positive experience. Stay informed about product updates and features to effectively assist customers. Requirements High school diploma or equivalent; additional education in customer service or related field is a plus. Proven experience in customer support or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a team-oriented environment. Familiarity with CRM systems and customer support software. Passion for gaming and understanding of gaming products is an advantage. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home

Posted 2 days ago

LPN On-Adolescent Residential Treatment Center-logo
LPN On-Adolescent Residential Treatment Center
Reno Behavioral Healthcare HospitalReno, NV
To deliver quality direct patient care under appropriate clinical supervision to patients who are hospitalized for treatment of psychiatric or emotional disorders.  To support the hospital and program philosophy of care; to ensure the safety and well-being of each patient.   KEY RESPONSIBILITIES : ·         Administers patient medications prescribed by physician. ·         Assists Dietary Staff in identifying patients on special diets and assuring patients' compliance with dietary orders. ·         Completes nursing assessments under supervision of RN. ·         Updates treatment care plans under supervision of RN. ·         Participate in treatment planning:  (a) helps identify patients' problems, needs, and strengths; (b) suggesting modifications to treatment plan based on observations of patients' behavior; (c) providing input into discharge planning. ·         Participate in implementing patients' treatment plans by:  (a) monitoring patients' progress; (b) communicating information regarding patients' behavior to other members of treatment team; (c) maintains communication with patient, family members, and referral sources in patients' interest; (d) facilitates or co-facilitates groups; (e) encouraging and facilitating patients' participation in therapeutic activities; (f) supervising patients to ensure their safety and their involvement in treatment; (g) providing input during shift report. ·         Maintain patient, program, department, and related documentation. ·         Orient new patients to unit, program, and milieu. ·         Carry out general nursing care assistance as assigned and supervised by nurse in charge. ·         Maintains a safe, orderly, and therapeutic physical environment for patients. ·         Assists patients in carrying out activities of daily living, when congruent with the patients' treatment plan and needs. ·         Carry out clerical and administrative assignment to support patient care and department and organization operations. ·         Accurate and litigable documentation that meets current standards and policies. ·         Treats and cares for patients competently and as based on current developmental theories and psychiatric nursing knowledge and standards. ·         Understands a wide range of psychosocial, cognitive and/or developmental disorders and physical disabilities. ·         Ensures patient care and environment that optimizes patient safety. ·         Upholds the Organization’s ethics and customer service standards. This job description is not intended to be all-inclusive.  Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital. Requirements Education/Licensure: ·         Current LPN License in the State of Nevada required ·         All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years. ·         All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation.  All direct patient care staff will be retrained every year Knowledge and Experience: ·         Demonstrates sound leadership skills ·         Ability to organize activities and schedules for medical and/or non-medical tasks for patients. ·         Ability to stabilize acute psychotic and non-violent crises by using accepted intervention techniques. ·         Basic knowledge of abnormal psychology as typically found in the adult/adolescent psychiatric population helpful ·         Familiarity of psycho pharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population preferred. Skills and Abilities: ·         Maintains confidentiality of patients at all times. ·         Ability to interact effectively with clinical team and other staff ·         Sensitivity and willingness to interact with persons of various social, cultural, economic and educational backgrounds. ·         Working knowledge with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint). ·         Strong organizational skills with ability to prioritize projects, manage multiple tasks, and meet deadlines. ·         Strong written and verbal communication skills with the ability to convey detail or important spoken instructions to others accurately; legible handwriting. ·         Strong clinical and interpersonal skills.  ·         Ability to work with people with a variety of background and educational levels. ·         Ability to perceive detailed information through oral communication and to make fine discriminations in sound. ·         Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, train and motivate others. ·         Facilitation of education oriented and didactic groups. ·         Good judgment, problem solving and decision-making skills. ·         Ability to work in a fast-paced, expanding organization.   Physical Requirements :     While performing the duties of this job, this position is frequently required to do the following:    ·         Stoop, kneel, crouch, reach, and stand for sustained period of time. ·         Walk, push, pull, lift, carry objects from a lower to higher position or horizontally from position to position or otherwise move objects. ·         Feel sizes, shapes, temperatures, and textures by touching with skin, particularly that of the fingertips. ·         Express or exchange ideas orally and potentially loudly, accurately, or quickly. ·         Hearing within normal hearing ranges. ·         Lift up to 50 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently. ·         Minimum standard of visual acuity with or without correction. While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside. Benefits Education/Licensure: ·         Current LPN License in the State of Nevada required ·         All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years. ·         All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation.  All direct patient care staff will be retrained every year Knowledge and Experience: ·         Demonstrates sound leadership skills ·         Ability to organize activities and schedules for medical and/or non-medical tasks for patients. ·         Ability to stabilize acute psychotic and non-violent crises by using accepted intervention techniques. ·         Basic knowledge of abnormal psychology as typically found in the adult/adolescent psychiatric population helpful ·         Familiarity of psycho pharmacy and the use of psychotropic medications with child, adolescent or adult psychiatric population preferred. Skills and Abilities: ·         Maintains confidentiality of patients at all times. ·         Ability to interact effectively with clinical team and other staff ·         Sensitivity and willingness to interact with persons of various social, cultural, economic and educational backgrounds. ·         Working knowledge with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint). ·         Strong organizational skills with ability to prioritize projects, manage multiple tasks, and meet deadlines. ·         Strong written and verbal communication skills with the ability to convey detail or important spoken instructions to others accurately; legible handwriting. ·         Strong clinical and interpersonal skills.  ·         Ability to work with people with a variety of background and educational levels. ·         Ability to perceive detailed information through oral communication and to make fine discriminations in sound. ·         Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, train and motivate others. ·         Facilitation of education oriented and didactic groups. ·         Good judgment, problem solving and decision-making skills. ·         Ability to work in a fast-paced, expanding organization.   Physical Requirements :     While performing the duties of this job, this position is frequently required to do the following:    ·         Stoop, kneel, crouch, reach, and stand for sustained period of time. ·         Walk, push, pull, lift, carry objects from a lower to higher position or horizontally from position to position or otherwise move objects. ·         Feel sizes, shapes, temperatures, and textures by touching with skin, particularly that of the fingertips. ·         Express or exchange ideas orally and potentially loudly, accurately, or quickly. ·         Hearing within normal hearing ranges. ·         Lift up to 50 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently. ·         Minimum standard of visual acuity with or without correction. While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Posted 30+ days ago

Customer Support Representative-logo
Customer Support Representative
Unstoppable DomainsLas Vegas, NV
We seek an experienced Customer Support Representative to join our remote global support team. Ideal candidates will have 2-4 years of Customer Support experience, at least 1 year of experience with a registrar or related domain business, and have a demonstrated interest in blockchain technologies. Startup experience is also a plus. In this role, you’ll help users get the most from their domains by assisting with onboarding, troubleshooting, resolving domain transfer questions, wallet integrations, and all other ad hoc questions as assigned. In this role, you will: Deliver timely, empathetic support across multiple channels Assist customers with Domain Registration, DNS Settings, Transfer, and Resolution issues Guide users in setting up and managing their Blockchain Domains and Digital Wallets Write professional end-user documentation Collaborate cross-functionally to improve Support Tools, Documentation, and Processes Handle Domain Abuse Cases Stay current on the developments and changes happening within the Domain space Assist with partner domain launches, partner domain protections, and distributions Requirements Excellent written and verbal communication skills in English Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies) Strong technical aptitude and curiosity about Web3/Blockchain Comfortable using support platforms like Zendesk, Intercom, or Freshdesk Flexible schedule for occasional weekend or on-call coverage Nice to Have Experience supporting Blockchain Products, Crypto Wallets, or dApps 1+ year of experience in a Domain registrar, hosting provider, or similar role Familiarity with Decentralized Domains  Video editing/Animation skills Benefits Competitive salary between $30 and $35 USD per hour Fully remote team and flexible work hours Paid time off, wellness days, retirement accounts, and parental leave Early-stage startup culture with the ability to make an impact and grow with the organization In this role you will be uniquely positioned to shape the future of the global domain industry!

Posted 3 weeks ago

Cleaning Professional-logo
Cleaning Professional
Cozy Almonds cleaninghenderson, NV
Professional House Cleaner – Independent Contractor Location: Las Vegas, Nevada Pay Rate: $30.00 – $35.00 per hour Job Type: Contract About Us: At Cozy Almonds Cleaning, we’re more than just a cleaning company—we’re a team committed to delivering top-tier cleaning services that leave homes and businesses spotless and clients beyond satisfied. As a growing leader in Las Vegas for residential and commercial cleaning, we pride ourselves on offering not just great service to our clients but also an exceptional work experience for our cleaners. Why Join Cozy Almonds? • Top Pay in the Industry: Earn $30 to $35 per hour for your hard work. • Be Your Own Boss: Set your own schedule and choose the areas you want to work in. • Guaranteed Bookings: Our support team handles all scheduling, client communication, and payment processing—you focus on the cleaning. • Consistent Work: Enjoy a steady flow of cleaning jobs tailored to your availability. • Bonuses & Referral Perks: Earn extra cash by bringing in new clients or referring top-notch cleaners. • Supportive Team: We’ve got your back! No dealing with customer service headaches—we handle that for you. What You’ll Be Doing: • Perform high-quality residential and commercial cleanings, including deep cleans and window cleaning. • Follow customized cleaning checklists to meet client expectations. • Maintain a positive, professional attitude with clients and team members. • Travel to various job sites within Las Vegas based on your chosen schedule. What We’re Looking For: • At least 1 year of professional cleaning experience (required). • Must have your own cleaning equipment (vacuum, mop, cleaning supplies, etc.). • Strong attention to detail and the ability to work independently. • Authorized to work in the United States. • Reliable transportation to travel between client locations. • Availability for day shifts (evening shifts are a plus!). Application Questions: 1. Are you authorized to work in the United States? 2. Do you own the necessary cleaning equipment? 3. What percentage of the time are you willing to travel for work? Take Control of Your Schedule & Maximize Your Earnings! If you’re motivated, detail-oriented, and want the flexibility to work on your terms while earning top pay, Cozy Almonds cleaning is the perfect fit. Apply today and start turning your cleaning skills into serious income! Requirements Valid Driver’s License and Reliable Vehicle: Cleaners must have a valid driver’s license and a reliable car to travel to and from appointments. Experience: Minimum of 3 years of professional cleaning experience required. Background Check: Must be able to pass a comprehensive background check. Attention to Detail: Ability to follow instructions and maintain high standards of cleanliness. Customer Service Skills: Strong communication skills and a professional attitude.

Posted 1 week ago

Store Manager-Rainbow and Oquendo-logo
Store Manager-Rainbow and Oquendo
Las Vegas PetroleumLas Vegas, NV
Las Vegas Petroleum is a premier retailer in the fuel and convenience store industry, recognized for our commitment to quality service and customer satisfaction. With multiple locations in the Las Vegas area, we strive to deliver an excellent experience to our customers every day. We are currently seeking a motivated and experienced Store Manager for our Rainbow and Oquendo location to lead our team and oversee daily operations. Job Summary: The Store Manager will be responsible for managing all aspects of the Rainbow and Oquendo store, ensuring exceptional customer service, optimizing sales, and leading a dedicated team. You'll play a crucial role in creating a positive shopping experience while maintaining operational efficiency and profitability. Key Responsibilities: Operational Oversight: Manage daily operations, including inventory management, cash control, and store cleanliness. Leadership Development: Recruit, train, and mentor staff to create a strong team culture focused on service excellence. Customer Focus: Ensure that the store provides high-quality service and handle customer inquiries and complaints in a timely and professional manner. Sales Strategy: Develop and implement promotional initiatives to drive sales and increase store performance. Financial Management: Analyze sales reports, monitor expenses, and ensure that the store operates within budgetary guidelines. Regulatory Compliance: Adhere to all health and safety regulations and company policies to create a safe environment for both employees and customers. Requirements High school diploma or equivalent; Bachelor's degree preferred. 3+ years of experience in retail management or a related area, with a preference for convenience store experience. Strong leadership, organizational, and interpersonal skills. Excellent customer service abilities and communication skills. Proficiency in financial reporting and inventory management. Familiarity with point-of-sale systems and retail management software. Availability to work flexible hours, including holidays and weekends. Physical Requirements: Ability to stand for long periods and perform tasks that require physical stamina. Must be able to lift and carry objects weighing up to 50 pounds. Able to operate store equipment, including registers and safety systems.

Posted 30+ days ago

Operational Test & Evaluation Engineer-logo
Operational Test & Evaluation Engineer
Spectrum Comm IncIndian Springs, NV
Operational Test & Evaluation Engineer Spectrum is seeking highly qualified Test Engineer to support our customer at Creech AFB, NV. In this role you will advise and assist the customer with operational test planning, execution, data analysis and reporting. Key Roles and Responsibilities: Ø Provide technical guidance, data analysis, reporting, and coordination assistance for all technical engineering requirements associated with the procurement, sustainment, modification, performance, and TTPs of the MQ-9, MQ-9 subsystems, or other RPA programs. Provide engineering and technical support to analyze OT&E data, components, and test planning. Support shall include development of objectives, test matrices, measures of performance, measures of effectiveness, effectiveness criteria, data collection sheets, run cards, and surveys. Maintain the Watch Item List, Deficiency Report List, Operational Flight Program (OFP) lineage, software notes, Software Change Request (SCR) documentation and software requirements list for the purposes of updating test objectives, test run cards, documenting test results, and drafting/submitting deficiency reports. These documents shall be kept updated for test planning, mission planning, data analysis, test reporting, and mission debriefing. Requirements Experience: At least 5 years Air Force engineering experience At least 2 years RPA test experience, preferably RPA Operational Test DAU Engineering level II/practitioner or equivalent and DAU Test level II/practitioner or equivalent certification Education/Certifications: Technical Bachelor’s Degree from an accredited University. Security Clearance: Active Secret Security Clearance to begin work Capable of obtaining Top Secret with SCI eligibility Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Posted 30+ days ago

Janitorial Operations Supervisor - Evening Shift-logo
Janitorial Operations Supervisor - Evening Shift
City Wide Facility SolutionsLas Vegas, NV
Are you an experienced Janitorial Supervisor with a background in managing evening crews? Do you have strong leadership skills, a commitment to accuracy, and the drive to oversee multiple sites each night? Are you ready to take ownership of a role where you'll ensure high-quality cleaning services and work directly with cleaning companies to keep clients happy? If this sounds like you, read on! City Wide Facility Solutions is seeking a Janitorial Operations Supervisor for the Evening Shift . In this role, you’ll be responsible for conducting nightly site visits, ensuring work meets the highest standards, and fostering relationships with the cleaning crews who deliver our services. You’ll visit 5-8 job sites per night, making sure everything runs smoothly, resolving any issues, and helping develop our network of cleaning companies. Why Join City Wide Facility Solutions? We live by four key pillars: Growth, Trust, Excellence, and Drive . We thrive on these values by acting with urgency and purpose, always building lasting relationships. We don’t chase quick wins—we’re committed to doing things the right way. We win with integrity, period. This vision shapes our office culture and drives our mission to be the go-to partner for both our clients and the cleaning companies we collaborate with. Key Responsibilities: Support and manage cleaning crews : Partner with the owners and teams of our cleaning companies, communicating client needs clearly and providing constructive feedback to help them succeed. Nightly site visits : Drive to 5-8 different sites each night, ensuring work aligns with customized scopes of work and resolving any issues that arise. Communication : Speak directly with the owners of cleaning companies and crews every evening, ensuring alignment on performance and expectations. Inspection review : Work closely with daytime Facility Solutions Managers to review inspections and provide feedback to the night crews. Problem-solving : Address client concerns and requests promptly, ensuring all issues are resolved within 24 hours. Reporting : Submit detailed nightly reports using mobile software, including photos and key updates. Precision and timeliness are essential. Develop relationships : Help strengthen and grow our network of trusted cleaning companies by nurturing relationships and identifying top performers. Why You’ll Thrive Here: Growth opportunities : We’re a growing company, and we want you to grow with us. Community-focused : We care deeply about our relationships—with clients, crews, and each other. High-energy, collaborative culture : Our team works hard to solve problems, deliver great service, and build trust. You’ll be a part of a supportive group that’s passionate about excellence. Mission-driven : Our mission is to create a ripple effect of positive impact in the communities we serve. Your work here will matter, every day. If you have the janitorial experience , management skills , and drive we’re looking for—and you thrive in a role where you visit sites, solve challenges, and build relationships—we want to hear from you! Requirements High school diploma required or equivalent experience in commercial janitorial services industry. 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations. Building, facilities, janitorial or similar industry experience a plus! Strong planning, organization skills, and attention to detail. Excellent communication and interpersonal skills. Must be innovative and strive for continuous process improvement. CRM experience preferred. Bilingual abilities in English and Spanish are a plus, as many of our cleaning company owners and crews primarily speak Spanish. Strong leadership with the ability to balance feedback—motivating crews by recognizing their efforts while addressing areas for improvement. Ability to read and follow customized scopes of work and evaluate crew performance accordingly. Must be comfortable using a smartphone for reports, taking photos, and communicating via mobile software. A valid driver’s license and reliable transportation to visit multiple job sites every evening. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer. Benefits Include Medical, dental, and vision insurance to keep you and your family feeling your best. Ancillary benefits for added peace of mind (life insurance, disability, etc.). 401(k) matching to help you build a strong financial future. Car allowance and phone allowance: We'll help cover the tools you need to succeed. Ongoing training and development opportunities to help you reach your full potential. A supportive and collaborative team environment. Paid time off (PTO) to recharge and spend time with loved ones. Opportunities to give back and make a positive impact in the Las Vegas community. More on City Wide: Join a Legacy of Success and Growth City Wide Facility Solutions is a thriving company with a 60+ year legacy of excellence in the building maintenance industry. With over 100 franchise locations across the US and Canada, we're the largest management company in our field, experiencing continuous growth and profitability. Our culture is built on a strong foundation of serving others with excellence and creating a positive ripple effect in the communities we serve. We believe in empowering our employees, fostering a collaborative environment, and rewarding hard work. Discover more about City Wide at lasvegas.gocitywide.com City Wide is an Equal Opportunity Employer. We're committed to building a diverse and inclusive workforce where everyone feels valued and respected.

Posted 30+ days ago

Customer Service Rep - Digital First Publishing Co - Reno, Carson City-logo
Customer Service Rep - Digital First Publishing Co - Reno, Carson City
FlatWorldCarson City, NV
We are FlatWorld and we are disrupting the Higher Education textbook industry. About the company Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford.  Adoption of FlatWorld’s affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We're looking for motivated individuals to join our Customer Service team and help support our continued growth. About the Role We are looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers. As the first point of contact for faculty, students, and bookstores, you will help resolve inquiries, process orders, and ensure a seamless experience with our products. You’ll also collaborate with internal teams to provide valuable customer insights and contribute to our mission of making customer service a brand differentiator. Responsibilities  Provide clear, timely, and professional support via live chat, email, and phone Troubleshoot and resolve customer Tier-1 issues by diagnosing problems, offering solutions, and following up to ensure resolution Process bookstore orders, registrations and maintain open communication with bookstore managers to facilitate smooth transactions. Support and retain existing customers by delivering outstanding service to faculty, students, and bookstores Identify and escalate customer trends, feedback, and recurring issues to the appropriate teams Follow company guidelines, communication procedures, and policies Take initiative in contributing to process improvements and customer experience enhancements Off-hours urgent faculty support Perform other duties as assigned Requirements This is a remote (work from home) position, requiring a stable and secure Internet connection and the ability to work independently At least 1-2 years Tier-1 Customer Support experience Quick thinker and resourceful  The role involves working at a computer for extended periods Reasonable accommodations can be made for individuals with disabilities Benefits 401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Work from home

Posted 1 week ago

Medicare Insurance Agent-logo
Medicare Insurance Agent
Senior Benefits AgencyLas Vegas, NV
Job Description: As a Medicare Sales Agent, you'll play a pivotal role in guiding clients through their Medicare options, including Medicare Advantage and Supplement plans. Your responsibilities will include: Consulting with clients to assess their healthcare needs. Educating clients on Medicare plans and retirement protection options. Utilizing our state-of-the-art lead generation system to connect with potential clients. Building long-term relationships with clients to ensure their ongoing satisfaction. Receiving comprehensive training, support, and tools to succeed. Benefits: Lifetime residual income. Access to advanced tools and resources that will save you 80% of contracting work. Access to leads. Access to artificial intelligence systems that will help you GROW. Opportunities for career growth and team leadership. Requirements Valid health insurance license (or willingness to obtain license). Proven experience in the insurance industry, particularly in selling life insurance products. Strong knowledge of various life insurance products, including term life, whole life, and universal life insurance. Excellent communication and interpersonal skills. Ability to build rapport with clients and establish long-term relationships. Self-motivated and goal-oriented with a strong drive to succeed. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in using technology and software applications for insurance sales and client management.

Posted 30+ days ago

Pre-Litigation Case Manager-Growing Personal Injury Law Firm in California-logo
Pre-Litigation Case Manager-Growing Personal Injury Law Firm in California
Sepulveda Sanchez LawLas Vegas, NV
******* You will be evaluated for this position based on your ability to follow instructions. In order to apply, DO NOT apply through this application. Please call 213-289-0619, and listen to the message for further instructions.******* Do you love challenging yourself and collaborating with a motivated team? Do you love the feeling of winning? Do you love the feeling of growing and getting better every day? If so, Sepulveda Sanchez Law is the right place for your next career move. The team at Sepulveda Sanchez Law is committed to bringing the fight to insurance companies for their clients. We understand that our clients may be facing some of the darkest times of their lives and rely on our team to bring those who wronged them to justice We are looking for a select group of people who think they are up for the challenge and opportunity to join our team. We are a growing personal injury law firm based in California, and we are seeking a self-motivated Pre-Litigation Case Manager to join our team. As a Case Manager, you will ensure the smooth running of the office and effective case management. You will provide a broad spectrum of legal services under the supervision of an attorney. If you are passionate about making a difference in people's lives and want to work in a fast-paced and dynamic environment, then this opportunity is perfect for you. At Sepulveda Sanchez Law, we take pride in fighting for justice on behalf of our clients. We handle personal injury cases caused by individuals, insurance companies, or large corporations, and we are not afraid to go to trial when a fair settlement cannot be reached. Our mission is to help our clients recover financially and emotionally from the tragic events they have experienced. If you are a dedicated professional who shares our values of compassion, teamwork, community impact, constant improvement, innovation, and determination, we would love to have you on our team. Responsibilities Communicate with clients regarding their medical treatment and case status Open claims with insurance companies Obtain liens from medicare, medical, and health insurance companies Coordinate property damage inspections with insurance companies Set up and manage medical treatment with medical providers on a lien basis Obtain medical records and billings from providers Prepare demands to insurance companies Manage medical treatment and maximize treatment for policy limits settlement Negotiate medical liens Requirements Proven working experience as a Legal Assistant, Case Manager, or Legal Secretary Satisfactory knowledge of day-to-day operations of a legal office Computer literacy Proficiency in English/Spanish Working knowledge of case management software Excellent secretarial and organizational skills Ability to juggle multiple activities and work under pressure Ability to analyze and comprehend medical records Ability to provide clear communication with clients and manage expectations Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Free Food & Snacks Sepulveda Sanchez Law Swag/Clothing Fun and Exciting Arts District Location Paperless and Technology Driven Law Firm

Posted 30+ days ago

Assistant General Manager-Sbarro-logo
Assistant General Manager-Sbarro
Las Vegas PetroleumLas Vegas, NV
Las Vegas Petroleum is expanding its portfolio with well-known food brands, including the popular Sbarro, and we are seeking an enthusiastic Assistant General Manager - Sbarro to join our team. As the Assistant General Manager for Sbarro, you will ensure the successful operations of our location within the travel center, providing delicious food and outstanding service to our customers. Key Responsibilities: Assist the General Manager in the day-to-day operations of the Sbarro restaurant, maintaining high standards for quality, service, and cleanliness. Support recruitment, training, and ongoing development of kitchen and service staff to promote a productive and positive work environment. Engage with customers, delivering exceptional service and addressing any inquiries or concerns effectively. Monitor inventory levels, assist with ordering supplies, and manage costs to ensure profitability. Ensure compliance with health and safety regulations, implementing best practices for food handling and sanitation. Collaborate with management in developing marketing strategies to promote Sbarro's offerings and increase sales. If you have a passion for food service and a commitment to ensuring customer satisfaction while leading a team, we want to hear from you! Requirements Experience: 2-4 years in a supervisory or management role within a food service or restaurant setting. Leadership Skills: Proven ability to lead a team, with strong motivational and interpersonal skills. Customer Focus: Dedicated to providing excellent customer service with a friendly and approachable demeanor. Operational Knowledge: Familiarity with restaurant operations, including food preparation, service standards, and staff management. Financial Acumen: Experience in managing budgets, controlling costs, and analyzing sales performance. Communication Skills: Strong verbal and written communication skills for effective teamwork and customer interaction. Flexibility: Availability to work varied hours, including evenings, weekends, and holidays, as needed.

Posted 30+ days ago

Psychotherapist (LCSW, LMFT, LMHC, LPCC)-logo
Psychotherapist (LCSW, LMFT, LMHC, LPCC)
Seasoned RecruitmentLas Vegas, NV
Remote Teletherapist Opportunity - Set Your Own Schedule! Seasoned Recruitment is seeking passionate and dedicated remote teletherapists nationwide to provide vital mental health services via online platforms. Enjoy the flexibility of working from home, setting your own schedule, and making a real difference in people's lives. Key Highlights: Provide mental health services remotely. Flexible schedule with no minimum hour commitment. Competitive compensation based on experience and licensure. Guaranteed payment for last-minute cancellations and no-shows. How to Apply: Email your resume to gethired@seasonedrecruitment.com Schedule a telephone screening with a recruiter directly on our calendar: Click this link Requirements Must hold an active state license in LCSW, LMFT, LMHC, LPCC, PsyD, or PhD. Must be able to work independently, no supervision will be provided. Excellent verbal and written communication skills. Proficiency in teletherapy platforms and digital communication tools. Strong organizational skills and ability to manage a client caseload. Benefits Flexible work schedule Paid bi-weekly Guaranteed payments for last-minute cancellations and no-shows Full back office support

Posted 2 weeks ago

Registered Nurse - Assessment and Referral-logo
Registered Nurse - Assessment and Referral
Desert Parkway Behavioral Healthcare HospitalLas Vegas, NV
Assesses the needs of prospective patients and phone callers to ensure their referral to the service or resource that best address their needs. KEY RESPONSIBILITIES : Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services. Collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; conducts screenings or assessments to determine needs of treatment. Facilitates the patient's access to the appropriate level of care and setting. A ssumes responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients. Establishes and maintains effective working relationships with physicians and health professional affiliates, healthcare facilities, and nursing staff. Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person - documenting such. Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs. Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff. Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement or L2K certified AVDMH employee as needed to ensure the safety of client and others. Enters the data of calls and assessments in the computer system in a timely manner. Documents physician’s phone orders Assists clients who are not admitted into a program with follow through of clinical referrals and recommendations. Provides pertinent clinical information to physician and program staff who will be reviewing the patient, to ensure a smooth transition for the patient. Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting. Schedule is Thursday, Friday and Saturday from 7:00pm - 7:30am Requirements Current valid Nevada State RN License required Inpatient experience preferred Current CPR certification Benefits A full benefits package is available the first of the month following just one month of employment! Desert Parkway offers competitive benefits to include: Medical insurance (three plans to choose from) Dental insurance (two plans to choose from) Vision insurance 401K Retirement Plan Healthcare spending account Dependent care spending account PTO Plan with holiday premium pay Discounted cafeteria meal plan Life insurance (including plans for spouse and children) Short- and long-term disability (with additional buy-in opportunities) Pet Insurance Identity Theft Insurance

Posted 30+ days ago

Licensed Practical Nurse (LPN - NOC Shift)-logo
Licensed Practical Nurse (LPN - NOC Shift)
Reno Behavioral Healthcare HospitalReno, NV
This position will be 7p-7a, and will be working Sunday, Monday, Tuesday. Delivers quality direct patient care under appropriate clinical supervision to patients who are hospitalized for treatment of psychiatric or emotional disorders. Supports the hospital and program philosophy of care and ensures the safety and well-being of each patient. Administers patient medications prescribed by physician. Assists Dietary Staff in identifying patients on special diets and assuring patients' compliance with dietary orders. Completes nursing assessments under supervision of RN. Updates treatment care plans under supervision of RN. Participates in treatment planning: (a) helps identify patients' problems, needs, and strengths; (b) suggesting modifications to treatment plan based on observations of patients' behavior; (c) providing input into discharge planning. Orient new patients to unit, program, and milieu. Carry out general nursing care assistance as assigned and supervised by nurse in charge. Maintains a safe, orderly, and therapeutic physical environment for patients. Assists patients in carrying out activities of daily living, when congruent with the patients' treatment plan and needs. Accurate and litigable documentation that meets current standards and policies. Treats and cares for patients competently and as based on current developmental theories and psychiatric nursing knowledge and standards. Reno Behavioral Health Hospital encourages all LPNs with or without encumberment to apply. Requirements Current LPN License in the State of Nevada Current CPR certification Ability to organize activities and schedules for medical and/or non-medical tasks for patients. Ability to stabilize acute psychotic and non-violent crises by using accepted intervention techniques. Benefits A full benefits package is available the first of the month following just one month of employment! This package includes Medical (three plans to choose from), Dental (two plans to choose from), Vision, Life Insurance options, including plans for spouse and children, 401(k), Pet Insurance, Identity Theft insurance, Tuition Reimbursement, Short Term Disability, Long Term Disability, and a very generous PTO plan and more!

Posted 5 days ago

Veterinarian (Sign-On Bonus 10,000) - Las Vegas, NV (AD)-logo
Veterinarian (Sign-On Bonus 10,000) - Las Vegas, NV (AD)
Heartstrings Pet Hospice, In-Home Euthanasia & AftercareLas Vegas, NV
Experience Fulfillment at Heartstrings Pet Hospice! Join Our Team as an In-Home Veterinarian in Las Vegas. Are you looking for a refreshing change from in-clinic practice? Do you want to reconnect with pet families and provide the compassionate care you've always envisioned, with generous appointment times and minimal administrative duties? If you consider yourself a compassionate and empathetic individual, we would love to have you join us! At Heartstrings Pet Hospice, our mission is to support pets and their families during one of life's most challenging moments by helping pets pass peacefully in the comfort of their own home. Established and owned by veterinarians, we understand that pets are beloved family members. We prioritize building deep and meaningful connections with pet families, colleagues, and the community. Join our team and become part of a nurturing and supportive environment where you can thrive both professionally and personally. Discover a Unique and Rewarding Career as a Veterinarian Make a greater impact with an average of 3-4 appointments per day Receive gratitude and appreciation in every appointment Embrace the freedom of a mobile practice without being tied to a clinic Benefit from comprehensive training and ongoing mentorship Achieve an actual work-life balance Enjoy schedule flexibility, with 2-5 day-per-week work options, with most appointments occurring between 9 am and 5 pm Participate in Team Building and Retreat Activities Requirements Veterinarian Core Responsibilities Provide in-home euthanasia and hospice care for geriatric and terminally ill pets Guide families in making end-of-life decisions for their pets Build relationships with local veterinary clinics, serving as an extension of their excellent care Qualifications Doctor of Veterinary Medicine (DVM/VMD/BVMS) 1+ year(s) experience as a practicing veterinarian Possess a valid driver's license Able to lift up to 50 lbs. unassisted and up to 100 lbs. assisted Capable of walking, kneeling, bending, crouching, crawling, stooping, standing, and reaching consistently during the workday Comfortable with prolonged periods of driving Demonstrated manual dexterity, fine motor skills, and the ability to maintain steady hands while using medical tools Benefits Benefits Range of health insurance plans, including vision and dental, with options for both individual and family coverage Mileage Reimbursement Quarterly Productivity Bonuses Retirement Plan (Traditional 401k with up to 3% match and Roth 401k) Life Insurance (Basic, Voluntary, and AD&D) Paid Time Off/Bereavement Leave/Paid Parental Leave Professional Training and Development Pet Insurance

Posted 30+ days ago

Hospice Licensed Practical Nurse-logo
Hospice Licensed Practical Nurse
AdvisaCareLas Vegas, NV
An Exciting Opportunity with an established Hospice Agency! The time is Right! The time is NOW!!! AdvisaCare is growing and expanding!!! We are happy to announce our addition of Hospice to our Las Vegas office location servicing the surrounding areas! Come be a part of our team and assist with growing Hospice - Many wonderful employment opportunities available ! AdvisaCare is seeking Top of Line Hospice Licensed Practical Nurses in the Las Vegas and surrounding areas to complete a virtual interview with us! If you believe each patient is as unique as the care they need - strive to offer the right care customized to each individual all while honoring his or her preferences, choices, abilities and specific needs - YOU'RE THE ONE we're looking for!! ** Great opportunity to Earn extra cash around your current employment! * Need Extra $$ for Vacation* Extra weekly GAS $$ in your pocket! We would love to help out with that!** Our Nurses and Clients are AdvisaCare's #1 priority! We CARE ABOUT YOU!** We welcome and encourage bi-lingual and spanish speaking candidates to apply! Requirements Current NV Nursing License Proven Nursing Experience with Vent Clients Familiarity with Professional and Technical Emerging Knowledge Problem Solving Skills and Ability to Multi-Task High School Graduate or GED Reliable Transportation Valid Driver’s License Work in a Team Responsibly and Independently Compassionate with Good Communication Skills Ability to Travel within the Service Area CPR Certified Ability to Pass Drug Screen/Clear Background Benefits Benefits AdvisaCare Can Offer YOU: 401K Retirement Plan - Full Time Employees Medical Benefits Available for 30+ Hourly Employees Ability to Earn PTO Excellent Pay/Weekly Paychecks Employee Appreciation Program Rewarding Work Environment Paid General Orientation Advanced Skilled Training offered Therapy Division 24/7 Staffing Support

Posted 30+ days ago

C++Software Developer-logo
C++Software Developer
Euronet Worldwide, Inc.Las Vegas, NV
Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers. Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment. We are dedicated to developing new distribution capabilities that serve customers' changing needs through our retailer network, helping our brand partners meet consumers where they shop: in physical stores, online, via mobile devices or wallets and through ATMs. We currently have an opening in Las Vegas, NV for a C++ Software Developer working with one of our strategic Fintech partners. This is a full-time, in-office permanent position. As a C++ Software Developer, you'll have the opportunity to be part of this innovative company that is helping to shape the future of finance. Key Responsibilities Design, develop, and maintain high-quality C++ code for software applications Collaborate with team members to develop new features and improve existing functionalities Conduct code reviews, provide constructive feedback, and ensure coding standards are upheld Investigate and resolve software defects and issues in a timely manner Work collaboratively with cross-functional teams to deliver solutions that meet business requirements Stay up to date with emerging technologies and integrate them into software projects Participate in agile development processes and contribute to team meetings Requirements Bachelor's degree in Computer Science, Engineering, or a related field Proficiency in C++ programming with a strong understanding of object-oriented principles Experience with version control systems like Git, and software development tools Familiarity with Agile/Scrum methodologies and practices Knowledge of database systems and SQL Strong analytical and troubleshooting skills Excellent communication skills and ability to work well in a team environment Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Posted 30+ days ago

Plant Maintenance Technician-logo
Plant Maintenance Technician
Envirogen Group UK LimitedHenderson, NV
Envirogen is seeking a highly skilled and experienced Plant Maintenance Technician to join our team. As a leader in water and wastewater treatment solutions, Envirogen is committed to providing innovative and sustainable services to our clients. We Offer: Salary $65,000 - $70,000 Full Benefits - Retirement Plan, Medical, Dental Vision, PTO, Training Incentives In the role of Plant Maintenance Technician you will be responsible for maintenance activities at our facility, ensuring that equipment is operating efficiently and safely. The ideal candidate will have a strong background in plant maintenance, particularly in the water or wastewater treatment sectors. You should possess excellent leadership skills and be adept at problem-solving, with a focus on safety and compliance. Your ability to communicate effectively with staff, clients, and stakeholders will be crucial in driving the success of our maintenance operations. If you are looking for an exciting opportunity to lead maintenance efforts at one of the industry's top companies, Envirogen would love to hear from you! Requirements Minimum of 5 years of experience in plant maintenance, preferably in water or wastewater treatment. Proficiency in maintenance management software. Comprehensive understanding of safety regulations, environmental compliance, and best practices. Excellent communication and interpersonal skills. Project management experience is a plus. Certifications in maintenance management or engineering are advantageous. Benefits Health Care Plan Retirement Plan Life Insurance Paid Time Off

Posted 30+ days ago

Inspiroz logo
Desktop Support Technician - Las Vegas
InspirozLas Vegas, NV

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Job Description

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Las Vegas, NV.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today!

Key responsibilities for this position include the following: 

Technical support and problem resolution 

  • Take the lead in resolving technical issues that require on-site support. 
  • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices. 
  • Conduct thorough troubleshooting to identify the root cause of problems. 
  • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required. 
  • Act as the liaison between on-site operations and the remote IT support team in India. 
  • Communicate technical issues and requirements to the remote team accurately and clearly. 
  • Provide detailed information and documentation to facilitate remote troubleshooting and support. 
  • Works closely with the remote service desk team to resolve technical issues. 
  • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.  

Customer support and service 

  • Communicates updates, challenges, and tasks to the client in a clear and timely manner. 
  • Listens actively to client concerns and addresses them appropriately. 
  • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership. 
  • Assists clients in aligning technology solutions with their specific goals and requirements. 
  • Ensures client satisfaction by following up on issue resolution and providing necessary support. 
  • Takes personal interest in the quality of work and meeting customer needs. 
  • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. 
  • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ 

Time Entry and Ticket Management 

  • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature. 
  • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration. 
  • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. 
  • Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively. 

Requirements

Knowledge of: 

  • Windows Systems 
  • Mac Systems 
  • Active Directory 
  • Networking equipment and concepts 
  • Hardware repairs and installations 

Skills 

  • Excellent customer service skills 
  • Excellent hands-on technical support skills 
  • Excellent verbal and written communication skills 

Abilities 

  • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference. 
  • Ability to adapt to changing situations, be flexible in approach, and effectively multitask. 
  • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks. 
  • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. 

Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. 

Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. 

Benefits

What Our Ideal Candidate Will Receive: 

  • A company focused on maintaining a great company culture 
  • An opportunity to make a difference in the company and to be rewarded for doing so 
  • A company that is always looking to improve while adhering to our core principles. 
  • An opportunity for career growth within the organization 
  • Competitive compensation package with variable pay potential and benefits 

We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

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