Customer Service Jobs 2026 (Now Hiring) – Smart Auto Apply

• Respond promptly to inbound calls and emails in both English and Spanish.
• Provide accurate, unbiased information about Pennsylvania’s waiver programs.
• Conduct eligibility screenings and guide callers to appropriate services.
• Schedule and confirm intake appointments for applicants.
• Document customer interactions and outcomes in MAXeb accurately and efficiently.
• Maintain knowledge of program policies, procedures, and resource materials.
• Treat all callers with professionalism, empathy, and cultural sensitivity.
• Identify, document, and escalate urgent or complex cases.
• Follow up on problematic or unresolved situations to ensure continuity of support.
• Perform additional tasks or special assignments as requested by management. 

• High school diploma or equivalent (GED).
• Proficiency in both Spanish and English (written and spoken).
• Strong communication, organizational, and customer service skills.
• Sensitivity to the needs of individuals with disabilities and diverse backgrounds.
• Computer literacy including email, data entry, and call center software systems.
• Ability to multitask under pressure in a high-volume environment.
• Successful background clearance: criminal, child abuse, and Med Scan (no record for past seven years).
• No current or prior affiliation with OLTL providers.

• Three years of customer service and/or human services experience.
• Knowledge of Pennsylvania Home and Community-Based Services (HCBS) programs.
• Familiarity with medical or assistive technology.
• Experience de-escalating challenging interactions and problem-solving effectively.
• Prior call center or enrollment experience.

• A supportive, collaborative work environment
• Professional development and growth opportunities
• Meaningful work that directly helps individuals and families access care and services
• A mission-driven culture that prioritizes quality, teamwork, and impact.

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