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Insurance Commercial Lines Customer Service Representative-logo
Insurance Commercial Lines Customer Service Representative
Robins Insurance AgencyNashville, Tennessee
Looking for a company that values your skills and prioritizes your growth? Look no further than Robins Insurance ! We’re a company that’s built on a foundation of community involvement, employee development, and a vibrant office culture. Not only do we offer an enticing benefits package , but we also understand the importance of work-life balance , offering a hybrid work schedule once your initial on-boarding period is complete. Here's what we offer: Bonus structure for all employees Home office equipment provided Continued Education & Licensing Reimbursement Generous PTO and holidays 401K with 4% match Comprehensive United Healthcare Medical/Dental/Vision coverage Employee wellness program Hybrid schedule after initial 90-day on-boarding About the Role: As a Commercial Lines Customer Service Representative , you’ll play a critical role in the success of the agency. You’ll be part of a collaborative and supportive team, working alongside Producers and Account Managers to deliver prompt, efficient, and high-quality service to clients. Your responsibilities will primarily focus on customer service and administrative tasks—making this a truly comprehensive role. It’s an excellent fit for someone looking for a career path into an Account Management role. Who We’re Looking For: Residential Tennessee Property & Casualty License 1-4 years of experience as a CSR and/or Account Manager in Commercial Lines Strong organizational and communication skills and basic knowledge of insurance products Proficiency in Microsoft Word , Excel , and agency software such as Vertafore products A proactive, client-focused mindset, eager to provide high-quality service and manage accounts from start to finish Why Robins Insurance? Robins Insurance isn’t just a place to work—it’s a place where you can thrive. We focus on treating our clients like people , and that philosophy extends to how we treat our employees. You’ll be part of a team that celebrates success and supports one another every step of the way. Plus, with our location on Music Row , we’re at the heart of Nashville, where you can enjoy the vibrant culture of the city while working in a collaborative office environment. Learn More & Apply Today! We invite you to visit our website and check out our social media to see the culture in action. Join us at Robins Insurance and become part of a company that values what matters most in business and in life! Please note : Due to the nature of the role and our business needs, we are only able to consider candidates who are authorized to work in the U.S. without requiring employer sponsorship for a work visa.

Posted 2 days ago

Eyewear Customer Service/Sales Advisor-logo
Eyewear Customer Service/Sales Advisor
MyEyeDr.Wesley Chapel, Florida
Description About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. You Will Provide patients with exceptional customer service by understanding and advising the patient’s needs Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust Provide patients with comprehensive explanation of insurance benefits Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctor(s) and team members to provide seamless patient experience Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients Participate in other office duties as assigned About You Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) A proactive approach to problem solving with an entrepreneurial spirit Willing to learn about industry, product, and services Ability to sell with a desire to meet office goals with a “can do” attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Growth With Us Grow and develop your career through role specific training programs Be offered an opportunity to earn bonuses and commission (role specific) Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more Participate in our Vision coverage and associate discounts on our products Participate in our 401(k) with competitive company match Accrue PTO and paid holidays from day one Introduction | MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
FastsignsSt Louis, Missouri
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Security FinanceRockport, Texas
Description Do you thrive on making a positive, lasting impact on people ? Are you bilingual in English and Spanish? Do you have customer service experience ? Are you looking for an opportunity to learn a new industry, with paid on the job training ? Do you want multiple opportunities to advance your career ? Do you want to work in an open, office environment ? You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!

Posted 5 days ago

Customer Service Representative (Multi Branch Support)-logo
Customer Service Representative (Multi Branch Support)
Security FinanceColumbus, Georgia
Description Do you thrive on making a positive, lasting impact on people ? Do you have customer service experience ? Are you looking for an opportunity to learn a new industry, with paid on the job training ? Would you enjoy working in multiple locations in your area ? Do you want multiple opportunities to advance you career ? Do you want to work in an open, office environment ? You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance ( minimal cost to the employee ), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!

Posted 5 days ago

O
Personal Lines Customer Service Representative
Outer Banks Insurance AgencyKill Devil Hills, North Carolina
Job Description The Personal Lines CSR at Outer Banks Insurance Agency Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by North Carolina and have a minimum of two years personal lines insurance account management experience.. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Health Insurance Paid Time Off IRA Compensation: $35,000.00 - $45,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice! IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Posted 2 weeks ago

Customer Service Representative Nights and Weekend-logo
Customer Service Representative Nights and Weekend
Planet FitnessDubuque, Iowa
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 1 week ago

Customer Service Specialist - Healthcare-logo
Customer Service Specialist - Healthcare
GetixHealthHouston, Texas
We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth’s policies and procedures. Shift: 9am-6pm,10am-7pm CST or 11am-8pm CST Compensation: $17.00 + eligible for a quarterly bonus Position Responsibilities Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research and resolving customer inquiries. Communicate appropriate options for resolution in a timely manner. Inform customers/patients about services available, and assess their needs. Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness. Other duties as assigned: Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff. Requirements Education and Experience High school diploma or college degree from an accredited college or university. Spanish fluency preferable. Two to five years industry experience in medical revenue cycle management is preferred. Medical experience, either practical or classroom knowledge needed. Proven understanding of the medical revenue cycle. Demonstrated excellent verbal, written and interpersonal communication skills. Demonstrated knowledge of HIPAA rules and regulations. Attention to detail. Good attendance record. Proven ability to work collaboratively in a team environment. Demonstrated ability to perform work in alignment with company mission and values. Proven PC proficiency in MS Office Suite Applications. Work Environment / Physical Requirements Work environment is an office location. ( Remote opportunities are available after 120 days based on availability and performance ). The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone Occasional lifting may be required up to 25 lbs. Must be able to sit for extended periods of time with frequent bending and stooping Must have current, valid driver license or reliable transportation to commute to/from work. Benefits PTO – Accrued Day 1 Annual Personal Holiday Paid Holidays 401k With Match Lucrative Employee Referral Bonus Program Paid 20K Employee Life Insurance Paid Employee Long-Term Disability Employee Discounts Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability GetixHealth is an equal employment opportunity employer.

Posted 3 weeks ago

Customer Service Representative-Emergency & Specialty Hospital-logo
Customer Service Representative-Emergency & Specialty Hospital
VCA Animal HospitalsSan Diego, California
Client Service Representative VCA Animal Specialty Group located at 5610 Kearny Mesa Road, in beautiful San Diego is seeking an experienced Client Service Representative to join our team! Our state of the art hospital offers the best critical care support equipment as well as diagnostic & imaging equipment to provide exceptional veterinary care! The successful candidate will have 5+ years of experience in client services in a veterinary setting. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include: Answering a multiline phone system Greeting clients and patients by name as they enter the clinic Maintaining medical records, reports and client correspondence Scheduling and confirming appointments for specialty and emergency services Cash handling/payment transactions, including processing of Care Credit and insurance claim forms Providing compassionate care and a home away from home for hospitalized pets Client communication -including placing outbound calls for follow-ups and reaching out to prospective clients Hospital maintenance (including removal of animal waste) ensuring that the facility is neat and clean at all times - both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Location: 5610 Kearny Mesa Road, Suite B San Diego, CA 92111 Salary: $18.50 - $22.50 Must be available to work weekends and holidays. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Posted 6 days ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteSammamish, Washington
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 2 weeks ago

100% Work From Home Union Position- Customer Service/ Sales-logo
100% Work From Home Union Position- Customer Service/ Sales
Global EliteRenton, Washington
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Life Insurance • Health Insurance reimbursement • Industry-leading resources and technology *In the interest of community wellness, we have adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.

Posted 3 weeks ago

Customer Service Representative-logo
Customer Service Representative
Planet FitnessKearney, Nebraska
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2 weeks ago

Customer Service Representative Second Shift-logo
Customer Service Representative Second Shift
Planet FitnessGahanna, Ohio
Job Summary This job is full time and will require you work one weekend day. Shift is 2pm to 10pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to member’s accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Planet FitnessCedar Falls, Iowa
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits · Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2 weeks ago

Customer Service Representative (CSR) - TEMPORARY-logo
Customer Service Representative (CSR) - TEMPORARY
G.E. MechanicalVineland, New Jersey
G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest assets. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life , then it's time to break-out of your comfort zone and apply today. G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial and industrial customers. **THIS IS A TEMPORARY POSITION THROUGH THE END OF THE YEAR (2025)** THURSDAY - MONDAY 9AM-5:30PM POSITION OVERVIEW: The Closeout Specialist is a specialized Customer Service Representative responsible for coordinating the intake of customer information, supporting real-time communication with field technicians, and ensuring proper execution and closure of service work orders across all divisions (HVAC, Plumbing, Environmental). This role plays a critical part in maintaining service quality by reviewing, validating, and finalizing job documentation. This position ensures that all completed work is compliant with scope, accurately recorded, and ready for billing—serving as a key checkpoint in the work order lifecycle and supporting the company’s operational integrity. RESPONSIBILITIES: Review and verify completion of all service tickets for accuracy and thoroughness Ensure technician notes, material usage, time entries, and job photos are properly documented Identify missing or inconsistent information and coordinate with field technicians, dispatchers, or CSRs to resolve discrepancies Confirm arrival and departure times through GPS tracking when applicable Validate scope of work completion against job requirements Organize and prepare final closeout packages using standard document tools (e.g., PDF editors, Word documents) Support the billing team by submitting clean, compliant work orders for invoicing Maintain records of closeout completions and escalate aged or unresolved tickets Participate in team meetings, provide status updates, and contribute to process improvement discussions Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies Provide hourly rates, pricing holds, and take payment information when applicable Route calls to the appropriate departments/individuals MINIMUM QUALIFICATIONS: Education/Experience: Minimum 2 years of experience in a service, dispatch, or administrative support role Preferred Qualifications High school diploma or equivalent (Associate’s or technical degree preferred) Experience in HVAC, plumbing, construction, or related mechanical services industry strongly preferred Comfortable working in a fast-paced environment with shifting priorities Prior experience with service management software and GPS platforms is a plus Proficiency in Microsoft Word, Excel, & Outlook Strong attention to detail and ability to identify inconsistencies or incomplete documentation Proficient in reviewing digital files, editing PDFs, and preparing formatted job documents Ability to work independently with minimal oversight and manage time effectively Familiarity with field service operations, job costing, and service ticket structure preferred Strong communication skills and ability to interact with both office staff and field technicians *** REWARDING YOUR PERFORMANCE *** Competitive salary, commensurate with experience Company paid holidays Salary Range: $20 - $24 G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Posted 1 week ago

G
Automotive Customer Service Advisor/Manager in Training Baton Rouge
Grease Monkey Baton RougeBaton Rouge, Louisiana
Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Tuition assistance Flexible schedule Come be part of a Growing company as an Automotive Customer Service Advisor/Store Manager-in Training. We own 5 SpeeDee Oil Change & Auto Service and Grease Monkey locations in Baton Rouge, Kenner, Metairie and Covington. We Specialize in: 10 Minute Oil Change Low Price Tire Guarantee Full Mechanical Repair including engines and transmissions. Even hybrid & electric cars (world class technology) BENEFITS: Salary PLUS Weekly COMMISSION/BONUSES We pay Weekly!! Fantastic Happy TEAM and Environment 5 Day work week. NEVER open on Sundays Benefits/Perks: Growth Opportunities Locally Owned and Operated Safety You can Trust Medical/Dental/Vision/Life Training and ASE Certification Competitive salary Excellent work environment Tools Provided Opportunities to move into district management Position Overview The Customer Service Advisor/Store Manager in Training is preparing to be a store manager which includes for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. This is a working sales position. This positions focus is to grow sales of the store. This position requires experience changing oil, installing tires and selling auto services to customers. Heavy interaction with customers is required. Its a working sales position. The more you sell, the more you make and the faster you can become a store manager. The Customer Service Advisor/Manager in Training position requires an outgoing and smiling personality. The position reviews the manufacturers vehicle recommendations with the customer and completes the oil change. This position sales and installs fluid exchanges, filters and other preventive maintenance items. Additionally, this position sales tires and mechanical work during the oil change process. The better you can communicate the information to the customer in a lucid and easy to understand way via our TRUST process, the more you can make. Store managers make $50k to $100k. Essential Duties and Responsibilities Communicate effectively with Customers Keep work area clean and organized. Protect pit opening with bay net when not occupied by vehicle Use Echo System Perform visual inspection of vehicle, document any unusual conditions Obtain correct oil filter, Drain oil, Inspect oil drain plug and gasket. Check/fill gear boxes Perform additional services, such as fuel filters, transmissions and differentials, when applicable Assist with performing pressure and leak check Perform visual inspection of belts, hoses, and other hood compartment components, document unusual conditions. Assist with performing pressure and leak check Assist with final safety and quality check Other Duties and Responsibilities In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor. Working Conditions Materials Used: Automotive oils, fluids and lubricants. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement We'll train you on our process. Your bring your experience and we'll show you how to grow the business. Call or Text today! All contacts with us are strictly confidential so you have everything to gain! Compensation: $35,000.00 - $50,000.00 per year Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Posted 2 weeks ago

Customer Service Representative - State Farm Agent Team Member-logo
Customer Service Representative - State Farm Agent Team Member
Andy BurrisCartersville, Georgia
Responsive recruiter Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Compensation: $40,000.00 - $55,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Posted 2 weeks ago

Customer Service Advisor-logo
Customer Service Advisor
SpeeDeeCharlotte, North Carolina
--- Join Our Team as a Customer Service Associate! Are you passionate about helping others and delivering exceptional service? We are looking for a dynamic and enthusiastic Customer Service Associate to join our team! In this role, you will be the face of our company, providing top-notch support and assistance to our valued customers. Key Responsibilities: - Engage with customers through various channels, including phone, email, and chat, ensuring a seamless and positive experience. - Resolve customer inquiries and issues promptly and effectively, using your problem-solving skills to turn challenges into opportunities. - Collaborate with team members to enhance service delivery and contribute to a positive work environment. - Stay updated on product knowledge and company policies to provide accurate information and support. What We Offer: - A vibrant and inclusive work culture that values your contribution. - Opportunities for professional growth and development. - Competitive salary and benefits package, including health insurance and retirement plans. - Flexible scheduling and a supportive team environment. Who You Are: - A friendly and approachable individual with excellent communication skills. - A proactive problem-solver with a passion for customer satisfaction. - Able to thrive in a fast-paced environment while maintaining a positive attitude. If you’re ready to make a difference and be part of a team that values your talents, apply today! We can’t wait to meet you! --- Let me know if you need any adjustments or additional details! Compensation: $18.00 per hour Let’s talk about the SpeeDee Service Difference: Local Ownership Most SpeeDee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities. Quality Service SpeeDee was built on a solid commitment to customer service. Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program. Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus. Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service. Maintenance Records If you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your SpeeDee maintenance history and manufacturer’s recommended service schedule. Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost. You Decide It’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee/franchise location, and not to SpeeDee Worldwide, LLC.

Posted 2 weeks ago

Customer Service Member Representative-logo
Customer Service Member Representative
Planet FitnessWilmington, North Carolina
Planet Fitness is an Equal Opportunity Employer Are you looking for a fun and rewarding position in a judgement free environment? Anchor Management is the owner of four Planet Fitness clubs in Wilmington and Shallotte, NC. Our mission is to create an atmosphere that fosters; personal growth, well-being, and a positive mindset. This not only applies to our members, but also to our team! Your application is greatly appreciated and we look forward to hearing from you! Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 2 weeks ago

Customer Service Representative-logo
Customer Service Representative
Milwaukee ElectronicsCanby, Oregon
Milwaukee Electronics is growing our amazing customer service team, and this is no ordinary customer service job! Of course, we’re hoping to find someone friendly, who is a great communicator, and proactive. But, we’re also looking for someone who enjoys applying business acumen to helping our customers succeed! We are the experts at supporting customers through the complexities of PCB assembly at all phases of product development - from prototype to production – and no two orders around here are the same! We quote quickly, accurately, and with a high degree of attention to detail to ensure that our customers know that their assembly, no matter the volume, is important to us. In this high-paced position, you will serve as the key point of contact for new and repeat customers, providing excellent support through phone, email, and web chat communications. You will work with internal teams to ensure a positive customer service throughout the assembly process, including aiding with communication between customers and our technical teams when clarification is required. If you’re motivated by matching customer needs with sensible solutions, having fun, and building strong relationships, then we want to meet you. Essential Duties and Responsibilities: The following are key responsibilities of the position. Additional duties may be assigned as business needs evolve. Provide excellent customer service with a proactive, solutions-focused approach. Collaborate effectively with team members and actively contribute to process improvement initiatives. Adapt to changing customer needs in a fast-paced environment. Communicate clearly and professionally, both verbally and in writing. Prepare and manage customer quotes with accuracy and attention to detail. Accurately enter web orders and new customer information into internal systems. Identify and resolve issues related to incomplete customer files prior to order processing. Partner with customers to resolve work-in-procress or material kit issues promptly. Support outside sales representatives by generating quotes for new customers and custom projects. Use phone, email, and online platforms to provide timely and professional customer support. Utilize internal systems, the company website, and Microsoft Office tools (Excel, Word, Outlook); willingness to learn industry-specific software is essential. Track and report key performance metrics to support departmental goals. Maintain a clean, organized, and safe work environment. This is a full-time, on-site position; regular and reliable attendance is required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or GED required. Associate's degree preferred. 1–2 years of relevant experience in customer service, administrative support, or quoting/order entry; or equivalent combination of education and experience. Language Skills: Proficient in reading, writing, and understanding English for effective communication and documentation. Mathematical Skills: Ability to perform basic arithmetic (addition, subtraction, multiplication, division). Comfortable interpreting performance graphs and related data. Reasoning Ability: Ability to follow written documentation and assess product or order quality. Additional Requirements: Must have legal authorization to work in the United States. Must sign a Non-Compete agreement upon accepting the position. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit, stand, walk, use hands, and reach with arms. Occasionally required to stoop, kneel, crouch, or crawl. Must be able to lift up to 10 lbs regularly and up to 30 lbs occasionally. Vision requirements include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus. MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 414-228-5000 or hr@milwaukeeelectronics.com. For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal | U.S. Equal Employment Opportunity Commission (eeoc.gov) . Because this job has access to controlled technology, we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e., U.S. citizen, U.S. nationals, lawful permanent resident, or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable, if an individual is not a U.S. person, our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position. Upon hire, the successful candidate must present acceptable proof of identity and current authorization to work in the U.S., as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.

Posted 30+ days ago

Robins Insurance Agency logo
Insurance Commercial Lines Customer Service Representative
Robins Insurance AgencyNashville, Tennessee

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Job Description

Looking for a company that values your skills and prioritizes your growth? Look no further than Robins Insurance! We’re a company that’s built on a foundation of community involvement, employee development, and a vibrant office culture. Not only do we offer an enticing benefits package, but we also understand the importance of work-life balance, offering a hybrid work schedule once your initial on-boarding period is complete.

Here's what we offer:

  • Bonus structure for all employees
  • Home office equipment provided
  • Continued Education & Licensing Reimbursement
  • Generous PTO and holidays
  • 401K with 4% match
  • Comprehensive United Healthcare Medical/Dental/Vision coverage
  • Employee wellness program
  • Hybrid schedule after initial 90-day on-boarding

 

About the Role:

As a Commercial Lines Customer Service Representative, you’ll play a critical role in the success of the agency. You’ll be part of a collaborative and supportive team, working alongside Producers and Account Managers to deliver prompt, efficient, and high-quality service to clients. Your responsibilities will primarily focus on customer service and administrative tasks—making this a truly comprehensive role. It’s an excellent fit for someone looking for a career path into an Account Management role.

 

Who We’re Looking For:

  • Residential Tennessee Property & Casualty License
  • 1-4 years of experience as a CSR and/or Account Manager in Commercial Lines
  • Strong organizational and communication skills and basic knowledge of insurance products
  • Proficiency in Microsoft Word, Excel, and agency software such as Vertafore products
  • A proactive, client-focused mindset, eager to provide high-quality service and manage accounts from start to finish

 

Why Robins Insurance?

Robins Insurance isn’t just a place to work—it’s a place where you can thrive. We focus on treating our clients like people, and that philosophy extends to how we treat our employees. You’ll be part of a team that celebrates success and supports one another every step of the way. Plus, with our location on Music Row, we’re at the heart of Nashville, where you can enjoy the vibrant culture of the city while working in a collaborative office environment.

 

Learn More & Apply Today!

We invite you to visit our website and check out our social media to see the culture in action. Join us at Robins Insurance and become part of a company that values what matters most in business and in life!

Please note: Due to the nature of the role and our business needs, we are only able to consider candidates who are authorized to work in the U.S. without requiring employer sponsorship for a work visa.

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