Customer Service Rep -Fmla

Job Title: Customer Service Rep - FMLA Location: Bloomfield, CT Max Pay Rate: $20 Per Hour Core Skills and Experience: 1 year of familiarity with state PFL and FMLA 2 years of Customer Service background Key Responsibilities: Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state, and company policies. Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers, and other key stakeholders necessary to appropriately determine liability. Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s). Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements. Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy, and a positive claimant experience. Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality. Essential Business Experience and Technical Skills: Required: New hires should live a commutable distance from the site the role is posted in. Strong communication skills, both written and oral. Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. Strong letter writing/Microsoft Word skills. 2 years of Customer Service background. High School Diploma or GED equivalent. This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days. Preferred: 1 year of experience in one or more leave State and Federal Leave Laws. Prior experience with PFML, FMLA, Absence Management, or Disability Claims. Experience handling insurance claims (auto, home, life, etc.) College Degree / Higher Education.