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Customer Service Manager - Weekly Pay
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Job Description
This role holds a prominent position within our organization, demanding outstanding interpersonal communications, customer service and relationship building skills. You will serve as the main point of contact for our clients, facilitating seamless communication as a brand liaison. To become fully equipped as an expert in the industry and the brand of our organization, you will receive thorough training and mentorship: in person, at regional and national conferences, and over the phone/zoom. Growth opportunities are available for those that exemplify the qualities listed below and an understanding of the role.
Customer Enrollment Representative Responsibilities:
- Provide in-depth information about products and services that align with customer requirements.
- Craft a magical customer experience by listening and understanding the customer needs and effectively addressing objections.
- Implement marketing directives and sales strategies in designated territories to engage consumers and foster brand relationships.
- Monitor and report market success metrics.
- Collaborate on new campaigns and strategies to enhance market exposure and drive new business.
- Handle customer concerns and issues with the utmost professionalism and respect, escalating matters when necessary.
- Work closely with upper-level management and the sales team to evaluate customer service tactics and identify opportunities for improvement.
- Ensure a seamless customer experience from initial outreach to product delivery and installation by working closely with compliance.
- Adhere to all company and client compliance.
- Expand into a recruiting role and acquire the skills to train and mentor others while managing personal tasks.
- Undergraduate degree is highly recommended or applicable experience in customer support, customer service management, or sales.
- Excited about learning and expanding comfort zones and easily applied feedback when constructively given.
- Able to work well with a team / family-like environment or independently while still staying on task and achieving goals.
- Ambitiously wanting to grow personally and professionally with a solution-based and motivated mindset.
- Exceptionally comfortable speaking with customers in a highly visible, forward facing position.
- Able to manage their time effectively focusing on multi-tasking customer service and the goal of the client.
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