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Hirschbach Motor LinesDubuque, IA
The Director of Customer Service oversees the day-to-day functions of the Customer Service Teams. The Director of Customer Service collaborates closely with numerous departments, including operations, sales, and management to ensure exceptional customer experiences. Providing best-in-class experiences to our drivers and customers ultimately increases customer satisfaction, improves compliance metrics, and establishes a foundation for sustained growth with new and existing clients. Duties & Responsibilities Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc. Oversees the daily operations of assigned region, accounts, and Customer Service Representatives. Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer. Ensures appropriate teams have plans of action to improve customer compliance and on time delivery. Develops and implements customer service strategies and initiatives that align with the company’s goals and enhance the overall customer experience. Develops and maintains strong relationships with key clients, serving as a primary point of contact for their needs and requirements. Analyzes customer feedback, trends, and metrics to identify areas for improvement and develop action plans to enhance customer satisfaction. Collaborates with the commercial team to identify opportunities based on network needs. Creates a positive environment for drivers, customers, and employees. Other duties as assigned including proactively assisting others in achieving the organization’s objectives. Talent Requirements & Skills High school diploma or equivalent, paired with relevant professional experience. Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred. Three to five years of transportation related experience is required. Previous experience leading a team within a supervisor or manager position is preferred. Ability to process information with high levels of accuracy and energy. Computer proficiency and ability to navigate between multiple programs. Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment. Powered by JazzHR

Posted 3 weeks ago

Third Party CS logo
Third Party CSTempe, AZ
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

Path Arc logo
Path ArcRedlands, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 1 week ago

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Interview HuntersGreensboro, NC
If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read below. We are looking to hire 3 new team members by the end of this week. When you apply, please check your email for interview options. Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long term career fit and wants to get their foot in the door with a company to grow is important to us. Position Benefits: Full training provided No experience needed Great compensation  Great weekly pay and bonuses A dynamic team environment The opportunity for growth; we promote from within!!! What we are looking for in you: Communication skills Basic computer skills Willing to talk to new people Outgoing and friendly personality Detail oriented Eager and willing to learn We pride ourselves in great company culture and leadership programs with constant mentor-ship to help our managers develop themselves into stronger team leaders. If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! I will set you up with an interview at the soonest available date. Powered by JazzHR

Posted 30+ days ago

Spade Recruiting logo
Spade RecruitingThousand Oaks, CA
Who We Are For decades, our mission has been to protect hardworking families by ensuring they have the benefits and support they deserve. Through partnerships with thousands of unions and associations across North America, we’re proud to be the only organization of our kind with a 100% union label . Our promise is simple: deliver peace of mind to families—backed by trust, care, and consistency. What This Role Is About This isn’t just another remote position—it’s a chance to build a meaningful, long-term career while helping people. You’ll work directly with union members who have already requested information about their benefits. Your role is to make sure they understand their options, answer their questions, and guide them through the process with professionalism and care. On a daily basis, you’ll connect with members by phone or video, schedule appointments, walk them through their available programs, and complete the necessary follow-up and paperwork. Every interaction matters—because the coverage you help put in place directly impacts the lives of the families you serve. Why You’ll Love It Here Earn While You Learn – Weekly pay plus bonuses (first-year average ~$55K) Career Growth – Leadership and advancement opportunities built into the role Flexibility First – Design a schedule that fits your lifestyle Work From Anywhere – Fully remote with complete digital support Residual Income – Renewals provide long-term financial stability Health Coverage – Comprehensive benefits package included Real Training & Mentorship – One-on-one guidance, not just a handbook Recognition & Rewards – Annual company trips (previous destinations: Puerto Rico, Cancun, Disney, Las Vegas, Bahamas) What You’ll Need Strong communication skills and a genuine interest in helping others Solid organizational and time-management abilities High school diploma or equivalent (college or higher education a plus) Customer service or client-facing experience is helpful, but not required Powered by JazzHR

Posted 30+ days ago

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ForgeFitFort Wayne, IN
Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Posted 30+ days ago

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Morphius Corpoxnard, CA
MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required) Benefits Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

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North Star SolutionsBrainerd, MN
We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily. Sales and Customer Service Agent Key Responsibilities: Interact with new and existing customers of AT&T’s services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction Achieve daily and weekly retail sales metrics by effectively presenting product benefits Continuously update product knowledge to stay informed about AT&T's evolving portfolio Participate in training and development sessions to enhance sales and service skills Sales and Customer Service Agent Skills: Must be 18+ years of age and eligible to work in the US Proven experience in customer service, retail, or sales is a plus Genuine desire to help people Comfortable working in a retail environment Ability to work independently and as part of a team Reliable transportation is a plus when working in our retail stores Proficiency in basic computer applications and willingness to learn new systems A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings. Powered by JazzHR

Posted 2 days ago

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Morphius CorpBlythe, CA
MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.  What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California. What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success. The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly. Requirements for consideration: -Flexible hours - Fluent in English (Bilingual in any language is a plus but not required)   Benefits Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

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Morphius CorpCarlsbad, CA
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS – Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members Powered by JazzHR

Posted 30+ days ago

Path Arc logo
Path ArcTemecula, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

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American Income Life Insurance CompanyBoulder, CO
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals. Responsibilities: Helping customers by providing product and service information Answer customer questions regarding their coverage Develop and maintain a knowledge base of the evolving products and services Regularly review these agreements in an effort to develop a more cost-effective plan Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills What are we looking for in a candidate? A sharp individual with an entrepreneurial mindset An individual that is a team player and works well under pressure An individual with professional communication skills Benefits Hands on training Weekly pay Bonuses Residual income Company paid trips Remote Apply now to learn more about what we do and how you can be a part of our team today! Powered by JazzHR

Posted 30+ days ago

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JDI SystemsCorona, CA
JDI Systems is a leading sales company focused on the telecommunications sector. We specialize in driving customer acquisition and market growth for our partners. As a Sales and Direct Customer Service Team Member, you'll be the friendly face, guiding customers to the perfect mobile service solutions and ensuring their experience is seamless. If you thrive on positive interactions and can easily identify customer needs, this role is for you. Do you love helping people and have a natural flair for sales? You’re just who we need on our Sales and Customer Service team! Responsibilities Of A Sales And Direct Customer Service Team Member: Deliver exceptional customer service and sales enrollment for mobile service solutions at community events and partnered retailer promotions Engage directly with customers to understand their needs and recommend suitable products and services Process new customer acquisitions and upgrades efficiently and accurately Educate customers on product features, benefits, and service plans Handle customer inquiries and resolve issues with a positive and proactive approach Maintain a high level of product knowledge and stay updated on industry trends Achieve sales targets and contribute to Sales and Direct Customer Service Team Member performance goals Document customer interactions and sales activities meticulously Benefits For Every Sales And Direct Customer Service Team Member: Opportunity to work with a leading sales and customer experience agency Be part of a dynamic and supportive team Growth and advancement opportunities within the company Access to cutting-edge sales and marketing strategies Collaborate with key players in the telecommunications sector Positive and engaging work environment Direct impact on customer satisfaction and market growth Qualifications And Skills Necessary To Be A Sales And Direct Customer Service Team Member: Proven experience in customer service or sales, preferably in telecommunications Excellent interpersonal and communication skills Ability to actively listen and identify customer needs Strong problem-solving abilities and a customer-centric mindset Comfortable working in a fast-paced, target-driven environment Proficiency in using CRM software and sales tools A natural flair for sales and the ability to close deals effectively High school diploma or equivalent; some college experience preferred Your success determines your paycheck in this uncapped commission role. Compensation estimates reflect what the average-performing representative earns annually. Powered by JazzHR

Posted 4 weeks ago

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Ventura Sales GroupSimi Valley, CA
At Ventura Business Management, we strive to connect communities with each conversation. More than campaigns and quotas, our work with Frontier Communications is about connection. Our work involves helping families stream their favorite shows, entrepreneurs run businesses from home, and communities stay in touch. We build trust, answer questions, and turn technical details into stories people understand. Because for us, it’s not about selling a product; it’s about making life a little easier. So imagine helping families stay in touch, entrepreneurs keep their business running, and grandparents stream their grandkids’ recitals — all in a day’s work. As a Sales and Customer Service Associate for Frontier Communications, you’ll do more than sell services: you’ll build trust, answer questions, and make life a little easier for every customer you meet. If you love helping people and making someone’s day brighter, you’ll fit right in. Ready to connect communities while launching a sales career? APPLY NOW and make an impact with Frontier! Sales and Customer Service Associates Are Responsible For: Driving direct-to-consumer sales for Frontier Communications by actively seeking out and engaging with potential residential customers Engaging with customers in neighborhoods through proactive outreach and on-site interactions to understand their telecommunication needs Presenting tailored product solutions based on customer needs by carefully assessing their current services and identifying opportunities for improvement or new offerings Utilizing in-depth product training to inform sales interactions, ensuring accurate and comprehensive information is provided to customers regarding Frontier Communications' services Employing a consultative sales approach to build rapport and trust, focusing on understanding customer challenges and offering solutions that genuinely benefit them Identifying and cultivating new customer relationships through networking, referrals, and strategic outreach to expand Frontier Communications' customer base Achieving and exceeding sales targets and quotas by consistently applying effective sales strategies and maintaining a high level of performance Contributing to measurable growth and customer satisfaction by not only closing sales but also ensuring a positive customer experience that leads to long-term loyalty and positive referrals Sales and Customer Service Associates should possess these attributes: High school diploma or equivalent (required) Bachelor's degree in Marketing, Communications, or a related field (a plus) Prior experience in sales, customer service or any client-facing roles Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfortable in a commission-based environment Able to handle rejection gracefully Reliable transportation with a good driving record High performance equals high pay—this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages Powered by JazzHR

Posted 2 days ago

Action HR Consulting logo
Action HR ConsultingGreenville, SC
Southern Shine Car Wash, a family-owned business, is growing and we are seeking Customer Service Associates to join our team in Greenville, SC to upsell our wash packages and encourage our customers to enroll in unlimited wash club memberships at our pay stations. We offer competitive hourly rates and commissions for each unlimited wash club membership sold. This is an excellent opportunity for career-oriented applicants seeking to develop their sales repertoire while being rewarded for their hard work. Furthermore, these commission bonuses can be very lucrative! (Please see below for more information on pay.) Job Schedule: Our locations are open 7 days a week from 7:30am-7:30pm. Flexible schedules (weekends and holidays required) We are open to both full-time and part-time applicants Pay: Starting at $15.00/hour Bonus Essential Duties and Responsibilities: Greet all customers with a warm and friendly welcome; Inform customers of the differences between different wash packages and the value of our unlimited wash club plans; Explain promotional offerings to our customers (when applicable); Answer any questions customers may have pertaining to any wash amenities; Provide the best possible customer service; Work safely and report safety or maintenance issues to management; Other duties as assigned by management. Qualifications: Ability to work a flexible schedule including days, evenings, weekends, and holidays; Must have strong communication skills; Prior sales experience is strongly preferred; Prior customer service experience is preferred; Self-motivated and goal-oriented; Must have a positive attitude. Physical Requirements: Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter) as required for the role; Able to sit or stand for extended periods of time (up to 8+ hours); Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties; Able to lift and carry up to 25lbs. If you are interested in joining this fast growing company, please apply today! Powered by JazzHR

Posted 30+ days ago

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ForgeFitFargo, ND
Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.S. Based)  Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.  About the Role  As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.  What You’ll Do  Respond to customer inquiries via phone, email, and chat with professionalism and care  Help customers with orders, shipping questions, product details, and troubleshooting  Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams  Keep accurate records of customer interactions using CRM  Proactively follow up on customer needs and ensure satisfaction  Maintain up-to-date knowledge of ForgeFit’s product lines and service policies  What We’re Looking For  1+ years of experience in a customer service, support, or client-facing role  Strong communication and problem-solving skills  Ability to stay organized and manage multiple priorities  Comfortable using CRM or support tools  A positive attitude and genuine desire to help others  Interest in fitness or familiarity with gym equipment is a plus  What We Offer  Competitive hourly pay based on experience  Comprehensive benefits including health, dental, vision, 401k, and paid time off  100% remote work with a collaborative and supportive team  Ongoing training and opportunities for career growth  The chance to support a brand that makes a real impact in the fitness world  Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.  Powered by JazzHR

Posted 30+ days ago

MagnaCare logo
MagnaCareLas Vegas, NV
About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed. Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members. Continually monitors the teams call center metrics, quality scores and productivity reports. Handle escalated customer concerns and complaints. Assist customers with problems and questions regarding claims. Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives. Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators). Assists with call handling during high volume occurrences to ensure meeting KPI levels. Provides support to customer service representatives as needed. Manages special projects and allocates resources as needed. Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance. Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation. Participate in activities designed to improve customer satisfaction and business performance. Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining. Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs. Bilingual preferred. May be required to lift a maximum of 25 lbs. Essential Qualifications Bachelor’s degree preferred, but not required. Prior experience managing teams in a customer call center required. Prior customer service experience serving unions preferred. Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required. Experience managing call center volume through use of ACD systems. Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline. Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems. Ability to create staffing schedules and analyze call center volumes and trends. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Strong time management skills. Knowledge of salesforce is preferred. Knowledge of managed care procedures & claims payment policies. Courteous with strong customer service orientation. Previous multi-channel experience (i.e., voice, email, and chat) a plus. At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities.For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR

Posted 30+ days ago

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American Income Life Insurance CompanySacramento, CA
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals. Responsibilities: Helping customers by providing product and service information Answer customer questions regarding their coverage Develop and maintain a knowledge base of the evolving products and services Regularly review these agreements in an effort to develop a more cost-effective plan Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills What are we looking for in a candidate? A sharp individual with an entrepreneurial mindset An individual that is a team player and works well under pressure An individual with professional communication skills Benefits Hands on training Weekly pay Bonuses Residual income Company paid trips Remote Apply now to learn more about what we do and how you can be a part of our team today! Powered by JazzHR

Posted 30+ days ago

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Interview HuntersProvo, UT
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts.  The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.    The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.  Responsibilities:  Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements:  Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.   Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level Powered by JazzHR

Posted 30+ days ago

Path Arc logo
Path ArcPacoima, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHR

Posted 30+ days ago

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Director - Customer Service

Hirschbach Motor LinesDubuque, IA

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Job Description

The Director of Customer Service oversees the day-to-day functions of the Customer Service Teams. The Director of Customer Service collaborates closely with numerous departments, including operations, sales, and management to ensure exceptional customer experiences. Providing best-in-class experiences to our drivers and customers ultimately increases customer satisfaction, improves compliance metrics, and establishes a foundation for sustained growth with new and existing clients.  Duties & Responsibilities
  • Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc.
  • Oversees the daily operations of assigned region, accounts, and Customer Service Representatives.
  • Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer.
  • Ensures appropriate teams have plans of action to improve customer compliance and on time delivery.  
  • Develops and implements customer service strategies and initiatives that align with the company’s goals and enhance the overall customer experience.
  • Develops and maintains strong relationships with key clients, serving as a primary point of contact for their needs and requirements.
  • Analyzes customer feedback, trends, and metrics to identify areas for improvement and develop action plans to enhance customer satisfaction.
  • Collaborates with the commercial team to identify opportunities based on network needs.
  • Creates a positive environment for drivers, customers, and employees.
  • Other duties as assigned including proactively assisting others in achieving the organization’s objectives.
Talent Requirements & Skills
  • High school diploma or equivalent, paired with relevant professional experience.
  • Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
  • Three to five years of transportation related experience is required.
  • Previous experience leading a team within a supervisor or manager position is preferred.
  • Ability to process information with high levels of accuracy and energy.
  • Computer proficiency and ability to navigate between multiple programs.
  • Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

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