Home Improvement Customer Service Representative

Ace Handyman Services West St. Louis CountyFenton, Missouri

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Job Description

Benefits:

401(k) matching
Competitive salary
Paid time off

Job Title: Customer Service Representative
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner

About Us:

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.

Position Summary:

The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

Key Responsibilities:

Office Management:

Coordinate scheduling of appointments, and crew assignments.
Maintain accurate records, including client files, and job documentation.
Manage incoming and outgoing communications, including calls and emails.

Estimating:

Review project plans, specifications, and customer needs to prepare accurate cost estimates.
Source pricing for materials.
Prepare and present written estimates and proposals to clients.
Collaborate with sales and project management teams to ensure customer satisfaction.
Track and update project costs, budgets, and change orders as necessary.

Qualifications:

Proven experience in office management and/or estimating in the construction or home improvement industry.
Strong knowledge of residential construction methods, materials, and pricing.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
Exceptional communication and customer service skills.
Valid driver's license and reliable transportation for site visits.

Preferred Qualifications:

Experience working with homeowners and a basic understanding of residential building codes.
Familiarity with CRM systems and project management tools.

What We Offer:

Competitive salary and benefits package
Opportunities for growth and professional development
Supportive team environment
Paid time off and holidays
Health Insurance

Compensation: $18.00 - $20.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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