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Grease Monkey logo
Grease MonkeyCharlotte, North Carolina
Benefits: Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. Essential Duties and Responsibilities Provide Exceptional Customer Service Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. Remind customers to submit feedback about their visit. Thank all departing customers, remind them to return. Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card. Process all payments using the computer system and credit card machine. Perform courtesy work when needed. Assist manager in resolving customer complaints. Maintain Customer Waiting Area Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Maintain Front Office Area Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Other Duties and Responsibilities Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Job Qualifications Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Working Conditions Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Posted 30+ days ago

Copart logo
CopartGraham, Washington

$20 - $23 / hour

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $20.03 - $22.58 per hour Benefits Summary: Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program 10 Vacation days per year 7 Paid Company Holidays Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Posted 2 days ago

G logo
Gifford TV & ElectronicsStephenville, Texas

$12+ / hour

Benefits: Free food & snacks Company parties Dental insurance Employee discounts Health insurance Paid time off Vision insurance Benefits/Perks Flexible Scheduling Growth and Career Advancement Opportunities Great Working Environment Job Summary Gifford TV & Electronics is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis. Responsibilities Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Compensation: $12.00 per hour Our company is dedicated to serving our customers and our community. Our team is chosen for their knowledge, experience, training, efficiency and courtesy. If you want to be part of our home-grown culture and winning team, please apply today!

Posted 3 weeks ago

W logo
Worldwide TechServices OpenCherry Hill, New Jersey
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.• Provide support to client identified VIPs• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.• Perform Install/Move/Add or Change (IMAC) activities.• Perform all assigned desk-side support activities• Display outstanding technical and professional services skills at all times• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair• Understands and follows all documented service operations policies and procedures.• Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:• Maintain all required OEM Certifications as directed by Management• Knowledge of relevant software and hardware systems• Understanding of ITIL methodologies• A+ certification is desired• May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills• Strong oral, written and interpersonal skills• Ability to follow instructions and processes with minimal instruction• Ability to lift and or move various computer equipment up to 50 lbs.• Must own a basic repair kitAdditional requirements may exist if offer of employment is extended

Posted 30+ days ago

Europcar logo
EuropcarMiami, Florida
Job Description We’re seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent , you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition. Confirm that an adequately completed checkout slip accompanies each vehicle. Assist customers in locating their rental vehicle, providing help with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: Pay close attention to detail, ensuring accuracy and thoroughness in all tasks. Engage with customers leaving the facility politely, enthusiastically, and professionally. Verify the completion and accuracy of customer rental agreements before finalizing the checkout process. Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained. Obtain the customer’s signature on the checkout slip, ensuring all forms are correctly executed. Maintain the cleanliness and appearance of the exit booth, both inside and outside, ensuring a professional presentation. Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience. Requirements: Valid Driver's License Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience High School Diploma or equivalent We offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company paid AD&D Insurance Flexible spending account Parental leave Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs . Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

Posted 30+ days ago

G logo
Grand RapidsGrand Rapids, Michigan
Smile… it’s a small action that makes a big difference!We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile!Goldfish Swim School Core Values:● We go above and beyond with every detail to create a GOLDEN EXPERIENCE!● We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.● We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.● We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.● We make a big deal about life’s accomplishments by remembering to CELEBRATE!Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!Role: Front Desk Customer Service RepresentativeSummary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School- Grand Rapids customers and is responsible for presenting a positive image for the company.Primary Responsibilities:● Addresses inquiries via phone, digital and in person and follows up timely● Checks in students on the attendance tracking system and prepares lesson schedules for team members● Resolves account matters and contacts guests for clarification purposes● Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space● Updates informational displays with accurate and timely promotions and literature● Monitor Snack area and providing guidance to Snack Shack staff● Advances through cross-training in multiple roles and substitutes when necessary● Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members● Enforces safety rules and regulations to prevent accidents; administers first aid when necessaryJob Qualifications and Skills● Ability to work with children● Problem solver and creative thinking skills to identify and resolve challenges● Excellent communication and organizational skills● Must pass background examinations prior to trainingSafety Standards:The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas● Our pools are disinfected with chlorine to provide the safest swimming environment● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, furtherminimizing the spread of any airborne virusIf you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.Goldfish Swim School- Grand Rapids is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com.NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School- Grand Rapids is an Equal Opportunity Employer. Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Posted 1 day ago

GO Car Wash logo
GO Car WashCedar Park, Texas

$12 - $18 / hour

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $18.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales and tips guaranteed up to an additional $4 per hour. Commissions and tips are uncapped, and our top performers regularly exceed $6/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 30+ days ago

U logo
US190Kansas City, Missouri

$18 - $25 / hour

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Health insurance Paid time off AlphaGraphics Kansas City is an established leader in the Printing, Design, and Shipping industries. We partner with businesses and organizations to provide them with high-quality solutions that help them achieve their goals. Our tight-knit team is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. Ensuring customer satisfaction will be your number one job! What you can expect to do: Serve as the primary internal representative of the organization to clients and visitors. Convey to the customer our expertise in products, services, and capabilities. Confer with customers by telephone or in-person to provide information about products or services, and support customers in the business associated with their account. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. Support customers and teams with project management, fulfillment organization, and other daily activities. Skills you will need to be successful: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. Be willing to take direction. But … be able to work independently. Take the time to understand what you're being asked to do. Be willing to ask for help, identify issues, and learn from your mistakes. Follow a process, but be willing to adjust when necessary. Communicate with your team members in a clear and positive manner. Maintain a regular schedule to complete projects when clients need them. What you can expect from us: Opportunities to grow and learn additional skills in the printing, signs, and marketing industries. Commitment to quality and helping our company grow. Coaching and feedback from a supportive team. An enjoyable work environment you can be proud of. Collaboration, fun, and laughter Health insurance Health savings account Paid time off Schedule: 8-hour day shift No nights or weekends Compensation: $18.00 - $25.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Posted 30+ days ago

Handyman Connection logo
Handyman ConnectionNorthville, Michigan

$18 - $20 / hour

Responsive recruiter Organized. Personable. Detail-Oriented. Does This Sound Like You? At Handyman Connection , our Customer Service Representatives (CSRs) are the heart of our business. You’re often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same! We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you’re someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you! Why Join Handyman Connection? Be the Backbone of a Successful Business – You’ll play a crucial role in keeping our operations running smoothly. Competitive Pay + Performance Bonuses – We offer $18-$20 per hour (depending on experience), plus incentives based on goals you can control. Enjoy a Fast-Paced & Rewarding Role – If you love variety, talking to people, and organizing schedules, this job will keep you engaged. Gain Valuable Experience in Business Operations – Work with industry professionals, develop sales and customer service skills, and grow within the company. Flexible Scheduling – Full-time or part-time options available, with work-from-office opportunities. Supportive Team Environment – Our office staff, Craftsmen, and franchise owner work as a team, and you’ll be a vital part of that success. Technology That Works for You – Use state-of-the-art scheduling and customer management software to stay organized. What You’ll Do as a CSR: Answer & Manage Incoming Calls – You’ll be the first point of contact for customers, handling questions, job requests, and appointment scheduling. Schedule & Coordinate Jobs – Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job. Outbound Customer Calls (Sales & Follow-Ups) – Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs. Use Approved Call Scripts – Ensure a consistent and high-quality brand experience for every customer interaction. Track & Maintain Job Scheduling Data – Use Dispatch & ClientTether software to enter accurate customer and job details. Handle Customer Service Requests & Complaints – Address customer concerns professionally and efficiently to maintain positive relationships. Support Craftsmen & Office Team – Communicate job details to craftsmen in the field, keeping operations running smoothly. Keep Data Clean & Organized – Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow-ups and reporting. Meet or Exceed Sales & Customer Satisfaction Goals – Work towards monthly booking goals and customer satisfaction targets that contribute to business success. What We’re Looking for in a CSR: Strong Communication & People Skills – You’re a great listener and communicator, both over the phone and in writing. Friendly & Professional Demeanor – You make customers feel welcome and help them feel confident in choosing Handyman Connection. High Attention to Detail & Organization – You’re able to juggle multiple tasks, keep schedules organized, and enter accurate data. Comfortable Making Outbound Calls – You don’t mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs. Proficient with Basic Software & Technology – Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided). Ability to Work in a Fast-Paced Environment – You thrive in a busy setting and can adapt to changing priorities. Self-Motivated & Independent – You take initiative, work efficiently, and stay on task without constant supervision. Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) – Prior experience in a construction-related or service business is a plus. Familiarity with Home Repairs & Remodeling (Preferred, but Not Required) – Basic knowledge of home services and repairs helps you communicate more effectively with customers. Who Thrives in This Role? Customer Service Pros Who Love Helping People – If you genuinely enjoy talking to customers and problem-solving, you’ll excel here. Detail-Oriented Multi-Taskers – If you’re great at keeping schedules organized, following up on tasks, and ensuring nothing falls through the cracks, this role is for you. Sales-Savvy Communicators – If you’re comfortable making outbound calls, booking estimates, and converting leads, you’ll enjoy this role’s goal-oriented approach. Organized Professionals Who Like a Fast-Paced Job – If you like staying busy, handling multiple responsibilities, and keeping operations on track, you’ll thrive in this position. Apply Today! We’d love to hear from you and see how you can help Handyman Connection grow! Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team. Compensation: $20.00 per hour Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. If you’re interested in: high earnings potential a flexible schedule that you control using your skills to help improve other’s lives Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

Posted 2 days ago

Scenthound logo
ScenthoundAustin, Texas

$17+ / hour

Replies within 24 hours Benefits: Bonus based on performance Health insurance Wellness resources Sales & Wellness Coordinator Location: Austin, TX 78735 Job Type: Full-Time / Part-Time Pay: Starting at $17.00 per hour Expected Hours: 30–32 per week (schedule to be determined) Are you passionate about health, wellness, and helping others? Are you goal-oriented, self-motivated, and excited about sales and customer service?If so, The Joint Chiropractic wants to meet you! We’re looking for an energetic Sales & Wellness Coordinator to join our growing team. If you thrive in a fast-paced, people-focused environment and love seeing your efforts translate into success, this is the opportunity for you. What We Offer: Monthly Bonuses Flexible Schedule Options Opportunities for Career Growth Positive, Supportive Team Environment Key Responsibilities: Greet and assist patients and members with professionalism and care Drive membership sales to meet and exceed monthly goals Educate new and existing members on membership options, packages, and promotions Follow up with inactive members to re-engage them in their wellness journey Answer phones and support daily front-desk operations Maintain a clean and organized workspace Work collaboratively with the team to achieve clinic goals What We’re Looking For: 1+ years of sales or customer service experience (preferred) Confidence in presenting and selling membership plans Strong communication and interpersonal skills Proactive, organized, and able to multitask Interest in health, wellness, and chiropractic care A positive attitude and a willingness to learn and grow Physical Requirements: Able to sit or stand for long periods Able to lift up to 50 pounds as needed Core Values We Live By: TRUST | INTEGRITY | EXCELLENCE | RESPECT | ACCOUNTABILITY Ready to turn your passion for wellness into a rewarding career? Apply today and join the team at The Joint Chiropractic! Compensation: $17.00 per hour

Posted 2 weeks ago

GO Car Wash logo
GO Car WashKansas City, Missouri
TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to www.gocarwash.com . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Posted 30+ days ago

Planet Fitness logo
Planet FitnessCrystal, Minnesota
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Posted 30+ days ago

Fastsigns logo
FastsignsSan Jose, California

$19 - $21 / hour

Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: Serve as the first point-of-contact for walk-in, telephone and on-line clients. Respond to customer inquiries with product recommendations and pricing information. Create detailed production plans for graphic designer and production crew. Assist with quality control of sign products to ensure customer satisfaction. Provide administration support such as customer invoicing, store open/close, daily reports, etc. This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus! View our website at www.fastsigns.com/537 View our portfolio at www.facebook.com/FastsignsSanJose Compensation: $19.00 - $21.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Posted 30+ days ago

BrandSource logo
BrandSourceAmes, Iowa

$13 - $15 / hour

Benefits: After 1 year, Paid Hollidays/Vacation Simple IRA with Match 3% Employee discounts Job Summary Ken's Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits/Perks Flexible Scheduling Growth and Career Advancement Opportunities Great Working Environment Compensation: $13.00 - $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Posted 4 days ago

Midas logo
MidasClinton Township, Michigan

$17 - $19 / hour

Benefits: Competitive salary Free uniforms Health insurance About the Role: Join Midas of Clinton Township and Troy as a full-time Customer Service Representative! Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers in a fast-paced automotive environment. Responsibilities: Assist customers with inquiries and provide accurate information about services and products. Schedule appointments and manage customer follow-ups to ensure satisfaction. Process payments and handle transactions efficiently and accurately. Maintain a clean and organized front desk and waiting area. Collaborate with technicians to ensure timely service delivery and communication. Handle customer complaints and resolve issues with professionalism and empathy. Promote special offers and services to enhance customer experience. Utilize CRM software to track customer interactions and feedback. Requirements: High school diploma or equivalent; additional education in customer service is a plus. Proven experience in a customer service or retail role, preferably in the automotive industry. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-centric attitude. Ability to multitask and work effectively in a fast-paced environment. Basic computer skills and familiarity with CRM systems. Availability to work flexible hours, including weekends. Positive demeanor and a passion for helping others. About Us: Midas of Clinton Township and Troy has been serving the community for over 30 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love our commitment to quality and our employees appreciate our supportive work environment and opportunities for growth. Compensation: $17.00 - $19.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com

Posted 4 days ago

Mr. Appliance logo
Mr. ApplianceLittle Rock, Arkansas
We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Benefits package vary by location We are actively interviewing for this position - Apply today and our hiring manager will follow up! When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout. Notice Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 1 day ago

A logo
AAA Club AllianceEast Brunswick, New Jersey

$25 - $32 / hour

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Advisor 1, Car Care Customer Service & Sales for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today! Location Address: 260 Rt 18N, East Brunswick, NJ 08816 At AAA, your success is our success. As an Advisor 1, Car Care Customer Service & Sales, we can offer you: The starting base compensation for this position is $24.70 to $32.05 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.​ In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year! What our Advisor 1, Car Care Customer Service and Sales associates do: Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner. Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs. Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs. Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards. Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer. What you will need to succeed: High School Diploma or equivalent. Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record. Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required! Valid Driver’s License. Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position. Authorized to work in the USA. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Care

Posted 3 days ago

R logo
Ross Downing GMC of GonzalesGonzales, Louisiana

$11 - $12 / hour

Ross Downing Auto Group Service BDC Customer Care Representative Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details: Available shifts: (I) 7:30-4:30 (II) 8:00-5:00 (III)8:30-5:30 (IV)9:00-6:00 Part Time opportunities available as well* Responsibilities: · Answer customer care phone calls, emails, and internet inquiries. · Make outbound calls to create new business or maintain loyal business. · Set at minimum 20 appointments per day. · Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken. · Build customer relationships and advise customers on services. · Direct calls to appropriate individuals and departments. · Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies. · Meet daily and monthly goals (inbound & outbound calls, scheduling) · Learn, reference, and apply product knowledge information to assist customers. · Strategically assist in curating a schedule for Service Advisors. · Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities. · Complete multiple retention lists and manufacturer campaigns to maintain customer relationships. · Update customer records as needed. · Provide excellent customer experience. Preferred Qualifications : · Microsoft office proficient. · Ability to type 60 words per minute. · Ability to maintain professionalism through phone contact. · Customer Service background. · Strong communication skills. · Must be able to pass a background check. Starting Pay: $11-$12 per hour plus bonus opportunities.

Posted 30+ days ago

Mr. Handyman logo
Mr. HandymanFrederick, Maryland
As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Return customer calls, respond to customer complaints, and resolve issues Schedule services and dispatch technicians Perform marketing functions to sell additional work and earn business Perform administrative functions including data entry, payment processing, and supply inventory Perform other duties as needed which may include cross-training in related positions Job Requirements: Previous customer service and sales experience preferred Strong written and verbal communication skills Computer literate, with working knowledge of work processing, business software and spreadsheet applications Detail-oriented with strong data entry skills Team player who can work independently Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer service-focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut, are offered a competitive, work environment with the ability to have more control over your earnings and your future. A company vehicle, uniforms and ipad are provided. Must have a valid driver's license and must pass a background check. Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Posted 30+ days ago

PLS logo
PLSMesa, Arizona
This job is located at 1152 E. Broadway Rd., Mesa, AZ 85204 PLS ® Overview: Why PLS? Because You Deserve Better! ® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Posted 3 weeks ago

Grease Monkey logo

Automotive Customer Service Specialist

Grease MonkeyCharlotte, North Carolina

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Job Description

Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview 
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position. 
Essential Duties and Responsibilities 
Provide Exceptional Customer Service 
  • Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. 
  •  
  • Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. 
  • Remind customers to submit feedback about their visit. 
  • Thank all departing customers, remind them to return. 
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine. 
  • Perform courtesy work when needed. 
  • Assist manager in resolving customer complaints. 
Maintain Customer Waiting Area 
  • Make coffee; keep fresh coffee available at all times. 
  • Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. 
  • Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. 
Maintain Front Office Area 
  • Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). 
  • Stock Service Order Tickets. 
  • Input vendor shipments on computer
Other Duties and Responsibilities 
  • Place customer quality assurance calls, write customer thank you notes. 
  • General center maintenance and cleaning duties. 
  • Attend crew meetings as required. 
  • Run errands and perform other duties as assigned by a Supervisor. 
Job Qualifications 
  • Excellent customer service skills 
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills 
  • Attention to detail and accuracy 
  • Previous customer service and general office experience necessary 
Working Conditions 
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. 
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits/Perks
  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

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