General Summary: Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; resp...
We are looking for Customer Service Representatives with exceptional people skills, and the ability to learn new skills in a short amount of time, in order to better service our Un...
Join Our Customer Service Leadership Team – Work From Home, Enjoy Flexibility, and Grow! Are you a passionate professional seeking a fulfilling career with flexibility and growth o...
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eag...
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathe...
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equi...
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. O...
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care ne...
Now Hiring: Customer Service Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support our customer service department and help guide our team to...
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eag...
Job Summary The Customer Service Associate is responsible for providing excellent customer support by assisting customers with inquiries, resolving complaints, and ensuring a posit...
$500 Signing Bonus Insta-Cash Pawn is looking for individuals to join our team. Experience in the pawn industry is not required. Would you like to work in an industry that teaches...
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathe...
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eag...
Naturita Branch | Citizens State Bank Citizens State Bank is seeking an energetic, service‑oriented Customer Service Representative (CSR) to join our frontline team. This full-time...
MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified peop...
Southern Shine Car Wash, a family-owned business, is growing and we are seeking Customer Service Associates to join our team in Spartanburg, SC to upsell our wash packages and enco...
Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathe...
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equi...
StretchLab Wellesley is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand! Founded in...
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
General Summary: Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.Essential Job Functions:Order Management & Processing
Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Customer Communication & Support
Responds to customer inquiries regarding product availability, order status, pricing, and general account questions
Prepares and processes customer quotations with accurate pricing and product specifications
Documents and processes customer complaints following established procedures to ensure timely resolution
Maintains professional communication with customers through phone, email, and other channels
Financial & Pricing Knowledge
Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions
Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing
Reviews orders for pricing accuracy and margin requirements before submission
Product & Supplier Knowledge
Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions
Maintains working knowledge of core supplier base and their product offerings
Accesses and navigates supplier portals to verify product availability, specifications, and lead times
System & Process Compliance
Follows all departmental and corporate policies and procedures to ensure consistent service levels
Meets established productivity metrics for order processing, quote turnaround, and customer response times
Maintains accurate records and documentation in company systems for all customer interactions and transactions
Supplemental Job Functions:
Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required:
High School Diploma (required), Associate’s degree preferred.
Previous work experience (prefer customer-service related experience).
Previous experience working on a computer.
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.