Operations & Customer Service Specialist
ABM IndustriesWashington, DC
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Job Description
ABM is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency.
Pay: $24.00 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
Benefits | Staff & Management
Responsibilities
- Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation.
- Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets.
- Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable).
- Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling.
- Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment.
- Deliver excellent customer service and ensure a positive customer experience across all interactions.
- Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates.
- Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation.
- Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly.
- Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure.
- Maintain organized digital and physical records to support audits, reporting, and compliance requirements.
- Identify and escalate discrepancies or data inconsistencies to management for resolution.
- Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows.
- Generate routine reports related to data accuracy, PO status, and reconciliation progress.
Qualifications
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
- 1+ year experience in customer service, operations, or administrative support
- Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides.
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Comfortable working in a fast-paced, dynamic environment
- Knowledge of PeopleSoft
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