Inside Sales and Customer Service Representative
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Job Description
- Competitive salary
- Opportunity for advancement
- Training & development
As an established leader in the Printing, Design, and Signage industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that simplify their lives. We are passionate about delivering exceptional products and services, while fostering strong relationships within our community.
- Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
- Handle incoming customer calls for quotes, orders, and inquiries.
- Reactivate relationships with inactive customers by sharing special deals and offers.
- Attract new customers by answering product and service questions and suggesting additional solutions.
- Communicate customer requirements to the support team in accordance with company policies.
- Assist walk-in traffic with order redemption, payment, and processing.
- Direct customers to the correct department for project-related needs and ensure timely resolutions.
- Document client interactions, inquiries, complaints, and solutions using internal systems.
- Provide clear and accurate product and service information to customers, including new updates or functionalities.
- Maintain a high level of client satisfaction by building strong and meaningful relationships.
- Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided.
- Industry Expertise: Previous experience in the print industry or graphics is highly preferred.
- Customer Service Skills: Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction.
- Relationship Building: Ability to build and maintain strong relationships with customers and teammates.
- Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
- Problem-Solving: Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
- Collaborative Attitude: A desire to continuously look for ways to help both customers and teammates meet their goals.
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.