Customer Service Representative (CSR)

What You’ll Get To Do

The Customer Service Representative is focused on processing orders, providing/resolving product and service matters, and reports to the Sales Manager.

This role is perfect for an individual who is a good communicator, committed, detail oriented.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain broad knowledge of clients, products and services of the organization.  Answer telephone and direct callers to appropriate department.
• Accurately process phone, fax and email quotes/orders by data entry.  Enter and track orders in our AS400 system.
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
• Help co-workers when needed.

What We Are Looking For

• A minimum of 1-year customer service experience; previous customer service experience in glass industry preferred
• Strong organizational and listening skills as well as good problem-solving skills.  Ability to work independently and prioritize work deadlines
• Ability to work in a fast paced, team environment to meet required deadlines, and ability to work overtime as required
• Computer experience, ability to accurately type numbers
• Ability to read, interpret, and understand drawings and specifications.  Must be able to read and perform mathematical calculations, and write measurements in number fractions at a high school level

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

 

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.