Automotive Customer Service Representative (Service Advisor)

Be the Friendly Face & Trusted Voice of Felts Family Car Care Felts Family Car Care is seeking a Customer-Focused Automotive Service Representative who is passionate about helping people, building trust, and delivering an outstanding customer experience. This role is the heart of our shop — where professionalism, empathy, and clear communication make all the difference. If you love serving customers, solving problems, and working in a fast-paced, team-oriented environment, we want to meet you! What You’ll Do: Greet customers with warmth, professionalism, and genuine care. Listen carefully to customer concerns and clearly explain recommended services. Create accurate repair estimates and review them with customers in an easy-to-understand way. Maintain consistent communication and provide timely updates on vehicle status. Coordinate with technicians to ensure repairs are completed accurately and on time. Handle payments, invoices, and basic customer account management. Resolve issues with patience, empathy, and a solutions-first mindset. Deliver a 5-star customer experience on every visit. What We’re Looking For: A true passion for customer service and hospitality. Strong communication and active listening skills. Professional appearance and positive attitude. Ability to multitask and stay organized in a fast-moving environment. Reliable, punctual, and team-oriented. Automotive experience is a plus, but not required — we will train the right person. What We Offer: Competitive pay based on experience. Ongoing training and career growth opportunities. Supportive, family-oriented team environment. Stable, long-term career opportunity. Employee discounts and customizable benefits available. This Role Is Perfect For Someone Who: Loves helping people and building long-term relationships. Takes pride in communication and professionalism. Wants to be part of a values-driven, customer-focused business. Is motivated by creating great experiences, not just transactions.