Customer Service Technician II-Full time-Dubuque
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Overview
Job Description
Employment Type:
Full timeShift:
Day ShiftDescription:
Join the MercyOne Family!We are looking to hireaCustomer Service Technician II
At MercyOne, health care is more than just a doctor’s visit or a place to go whenyou’rein need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Otherservices include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliativecareand a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has beendesignateda Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.
Job Description
Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME). Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers.
Schedule:
Listschedule requirements, hours,weekendand holiday requirements.
Hours:
Day Shift. On call weekly, every 3 weeks (including weekends and holidays)
General Requirements:
Effective written and verbal communication skills. Good interpersonal skills. Able to work independently with limited supervision and exercise good decision-making skills.
Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.
Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure. Completes work in a timely and accurate manner
Education:
High school diploma or equivalent.
Current operator’s license with a good driving record.
Knowledge or background in home medical equipment preferred.
Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!
VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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