Veterinary Practice Manager

Belton Animal Clinic & Exotic Care Center is seeking a Full-Time Practice Manager. We are looking for a people-first leader who is energized by developing teams, building culture, and helping our hospital grow to reach its full potential. This role is ideal for someone who thrives at the intersection of leadership and operational excellence, and who takes pride in creating an environment where veterinarians and staff can do their best work to provide animals with the care they deserve.

Compensation & Schedule:

• Salary: $60,000-$80,000 per year determined by the candidate's skills, experience, and qualifications
• Bonus: Eligible to earn up to 15% in a performance-based annual bonus
• Schedule: Full-Time, 5 days per week
• Hours of Operations: 8am-6pm Monday through Friday
• Potential Partnership Opportunity: High-performing leaders may have the opportunity to participate in equity ownership of the hospital. To be evaluated on annual basis.

Essential Responsibilities:

• Oversee the daily operations of the hospital, ensuring all aspects of the practice run smoothly.
• Manage scheduling of staff, including veterinarians, technicians, and support personnel, to ensure adequate coverage and efficient workflow.
• Oversee inventory management in collaboration with Inventory Manager, including ordering and stocking of medical supplies and equipment.
• Charged with driving hospital growth, owning financial performance by actively managing revenue and expenses to ensure sustainable profitability and long-term stability.
• Plan and implement capital expenditures to support the hospital's growth, enhance medical services, and ensure long-term financial stability.
• Review and analyze financial reports to identify areas of improvement to enhance the clinic's revenue and profitability and implement strategies for improvement.
• Oversee billing and payment processing, including Accounts Payable and Accounts Receivable, and handling client accounts to ensure accurate financial records and timely payments.
• Recruit, hire, train, supervise, and, if necessary, take disciplinary action for hospital staff.
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Foster a positive work environment and address staff issues, conflicts, and concerns effectively.
• Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Ensure proper maintenance and cleanliness of the hospital's facilities and equipment.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Represent the hospital at community events and participate in outreach activities to enhance the hospital's reputation.
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations.
• Implement and enforce hospital policies, procedures, and protocols to ensure compliance with legal and regulatory requirements.
• Maintain an active presence throughout the hospital, actively engaging in both the front and back areas to support the staff, monitor operations, and proactively address issues as they arise with attention to strengths and opportunities.
• Performs other related duties as assigned.

Qualifications:

• Bachelor's degree in business administration, healthcare management, or a related field is preferred, but candidates with strong relevant skills and experience will also be considered.
• Previous experience in a managerial role, preferably in a veterinary or healthcare setting, and knowledge of veterinary procedures, terminology, and industry standards is preferred.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Experience with practice management systems (AviMark) is highly preferred.
• Exceptional interpersonal communication skills, with a focus on client and staff relations.
• Compassionate and client-focused approach to animal care and service with an ability to remain calm under pressure.
• Strong work ethic and a team-oriented attitude with a collaborative approach to care.

Leadership and Infrastructure Support:

• Dedicated Training: Through our partnership with Veterinary Practice Partners (VPP), you'll have access to dedicated leadership development opportunities to further strengthen your leadership and decision-making skills.
• Collaborative Environment: You'll have access to VPP's network of other practice managers and VPP support team members to help support you through different challenges and opportunities.
• Back-Office Support: Centralized support functions (e.g., Payroll, IT, Finance, Recruiting, etc.) to help reduce the administrative burden

Comprehensive Benefits: We offer a highly competitive package designed to reward experience, production, and long-term commitment:

• Health, Dental, and Vision Insurance
• Retirement Plan with Employer Match
• Paid Time Off and Paid Holidays
• Employee Pet Discounts

About Belton Animal Clinic and Exotic Care Center

Belton Animal Clinic & Exotic Care Center is a proud AAHA-accredited hospital-an honor held by fewer than 15% of veterinary practices in the U.S. We are committed to the highest standards of veterinary care, offering advanced diagnostics, surgical procedures, acupuncture, and specialized care for exotic pets, including reptiles, birds, and small mammals. We're also certified as a Cat Friendly Practice by the American Association of Feline Practitioners, ensuring a thoughtful, stress-free experience for our feline patients.