Bilingual Intake Specialist (H Barracks), Safe Parking Program

Position Title: SPP Intake Specialist - Bilingual (Spanish/English)

Organization: Jewish Family Service of San Diego

Department: Safe Parking Program/PAHS

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Hybrid, must reside in San Diego County

Reports To: SPP Program Manager

Pay Range: $20.00 - $22.15/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (if the holiday lands on a normal scheduled workday), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the JFS Safe Parking Program team as an Intake Specialist. In this role, you can use your communication skills, organizational skills, and customer support experience to make a meaningful difference in your community and help change lives across San Diego for people experiencing homelessness. Working as a part of the Safe Parking JFS Team, the Intake Specialist is responsible for receiving and responding to all incoming client inquiries in a timely manner and connecting clients to services within the Safe Parking Program.  Strong organizational and communication skills are necessary.  This position reports to the JFS Safe Parking Program Manager and works closely with the JFS Safe Parking team and other key point people across the agency.

Responsibilities:

• Respond to incoming calls and web inquiries for services with the Safe Parking Program
• Conduct initial assessment to identify needs, safety concerns, program eligibility
• Screen and refer callers to an appropriate Safe Parking Site
• Maintain clear and timely documentation of all communication in electronic client record system
• Provide a consistently high level of customer service
• Cultivate relationships and work collaboratively with other JFS/SPP program staff
• Maintain thorough knowledge of the Safe Parking sites eligibility requirements
• Follow up with client referrals as appropriate
• Flexibly respond to evolving program models and client needs
• Ensures compliance with HIPAA regulations

Skills/Experience/Abilities That Are a Must-Have:

• High School Diploma
• Minimum of one year of experience in a customer service role
• Bilingual (Spanish/English)
• Experience in working with clients in distress, often experiencing some level of urgency
• Ability to provide professional and friendly customer service in a fast-paced environment
• Understanding of the unhoused population and the concept of trauma informed care
• Desire to work in an integrated team environment
• Ability to show unconditional positive regard for clients who turn to JFS/SPP for support
• Proficiency in Microsoft Suite programs
• Experience in utilizing client records system

Skills/Abilities We’d Like You to Have:

• Prior experience in monitoring high volume calls
• Strong organizational skills
• Experience working with individuals and families facing homelessness

Physical Requirements:

• Sitting/Standing for long periods of time

Important Notice:

When applying, please submit a resume and cover letter.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often lifesaving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.