Winter Lesson Sales Office Supervisor

Description

The Lesson Sales Office Supervisor is responsible for leading a team of sales associates at the mountain Ski School Sales Office. Responsible for facilitating and expanding lesson sales while promoting the Bogus Basin brand through excellent guest service.

ESSENTIAL FUNCTIONS OF THE JOB

• Maintains professional attitude toward guests and staff.
• Supervises Lesson Sales Office staff, including hiring, training, scheduling, coaching, and administering corrective action as needed to ensure a high-performing and customer-focused team.
• Stay current on all Ski & Snowboard School products and prices, as well as other guest services provided by other departments.
• Guest service resolution. Address complaints with guests, provide appropriate solutions, follow-up to ensure resolution. Keep records of customer interactions, process guest service solutions and file documents.
• Coordinates program registration with the Ski & Snowboard School Director, Manager, Supervisors, and Instructors.
• Coordinates daily group and private lesson sign ups with the Ski & Snowboard School Director, Manager, Supervisors, and instructors.
• Coordinates with Rental shop Manager, DTO Sales Manager, and Group Sales Coordinator with regard to guest services.

NON-ESSENTIAL FUNCTIONS OF THE JOB

• Assist in the creation, maintenance, and distribution of Ski & Snowboard School marketing materials.
• Performs other related tasks as necessary.

Requirements

• Passionate about Bogus Basin's Mission.
• High school diploma or equivalent, college preferred.
• Supervisory experience in sales, guest service, hospitality, or related field.
• Basic knowledge of skiing and snowboarding is preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Strong verbal and written communication skills.
• Experience in cashiering, data entry, telephone sales, and basic accounting.
• Exceptional interpersonal skills with a guest-focused and solutions-oriented mindset.
• Ability to handle sensitive customer interactions with empathy and professionalism.
• Proficiency using CRM systems and related software; experience with Resort Technology Partners (RTP) a plus.
• Physically capable of performing duties that require frequent standing, walking, balancing, and reaching.
• Occasionally required to stoop, kneel, or crouch.
• Must be able to perform essential job functions efficiently, accurately, and safely, with or without reasonable accommodation.

WORKING CONDITIONS

• Both indoors and outdoors
• Employee may be subject to short periods working outdoors ranging from one (1) to two (2) hours or more.
• Position is exposed to inclement weather.

SCHEDULE

• Full Time Winter Seasonal.
• Must be able to work weekends and holidays.
• Schedule will vary based on the needs of the department and operating hours.

PERSONAL APPEARANCE

When in the public eye, your personal appearance is an important part of the product we offer our guests. You should come to work neatly groomed and in uniform.

Equal Employment Opportunity

Bogus Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Application assistance available upon request.