Support & Data Operations Associate

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world's most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact - both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges - whether that's leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you'll thrive here.

About the Team

At Foursquare, our Marketers team focuses on enabling Targeting and Measurement for the largest Global Brands and their digital ad agencies. We are currently looking for a tech-savvy Support and Data Operations Associate to proactively engage our ever-growing customer base.

About the Position

Foursquare is looking for a Support and Data Operations Associate to join our team in our Serbian office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

As a Support and Data Operations Associate at Foursquare, you will provide first-class support for our customers and internal teams, troubleshooting product-related issues and ensuring high satisfaction across multiple products. You will collaborate closely with cross-functional teams to address customer needs and contribute to improving our service delivery.

In this role you'll:

• Work with the Customer Success Management and Marketing teams to execute the campaign details of our buyer partners
• Be responsible for building data segments for optimization and full-budget delivery
• Work with internal stakeholders to streamline processes, improve integrations, improve productivity, and maximize revenue opportunities
• Manage internal workflow of campaign details and troubleshooting issues at the campaign level and partner level

What you'll need:

• Proficient level of written and verbal English
• Understanding of Business Rules involving SLAs and prioritization of tasks
• Strong analytical and problem-solving skills
• Comfortable working with data (especially Excel/Sheets)
• Excellent attention to detail
• Strong communication and collaboration skills
• Ability to learn fast and work independently
• Knowledge and experience in customer relationship management
• Your own unique talents! If you don't meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Nice to have:

• Familiarity with AdTech platform experience (DSPs, DMPs, Ad Servers)
• Campaign/ad operations experience
• Experience in digital advertising or tech/data environment
• SQL or basic querying knowledge
• Familiarity with targeting/measurement products

Benefits and Perks

• 25 days of paid vacation - take the time you need to rest and recharge
• Private medical insurance - comprehensive coverage for you and your family
• FitPass - flexible access to gyms, wellness classes, and sports facilities across Serbia
• Hybrid work schedule - in-person collaboration Tuesday-Thursday, with company-paid lunch on office days
• Growth Investment Program - funding and resources to support your personal and professional development
• Tech setup - we'll provide a company laptop and the essentials to help you get up and running smoothly

Things to Know

Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds - it's how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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