Rep, Customer Service 1
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Job Description
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
The Customer Service Rep 1 is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.
This role is perfect for an individual who possesses ability to understand and address customer needs/concerns effectively, attention to detail, and strong communication skills (verbal and written). A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Job responsibilities include:
- Provide product/service information and resolve issues.
- Process orders and act as a customer advocate.
- Coordinate with sales and production to meet deadlines.
- Resolve product/service problems and ensure resolution.
- Document customer interactions and maintain product knowledge.
What We Are Looking For
- High school diploma or equivalent.
- Minimum 1-year customer service experience, preferably in manufacturing.
- Proficient in alpha/numeric data entry and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to perform basic math and identify geometric shapes
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.