Crystal Ballroom Security Staff

TITLE: Crystal Ballroom Security Staff

REPORTS TO: Security Manager and General Manager

FLSA CLASS: Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

The security position duties include but are not limited to; Providing crowd control, security and ensuring the protection of patrons, stage and band members during all events at the Crystal Ballroom and Ringlers, including setup and clean up. Security personnel are responsible for maintaining and effectively responding to any safety issue or crowd control incident that arises and providing customer service. Security personnel maybe asked to help out with band Load-Ins and Load-Outs and, take tickets from patrons for entry to the Property, as well as work in a customer service capacity for catered events or other special events. Being a security guard can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. A security guard must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

• Obtain and maintain current DPSST certification
• Previous related experience
• Customer service experience
• Flexible schedule including swing shift, days, evenings, weekends, holidays and special events

Essential Functions of the Job:

• Effectively and safely provide venue security
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Effective conflict resolution and crowd control as necessary
• Work on feet for long periods of time including frequent walking, and climb stairs, and work in and around historic buildings and facilities
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
• Communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers
• Effective alcohol monitoring
• Excellent conflict resolution, and customer service skills
• Compliance with Oregon state laws and regulations regarding the serving of alcohol
• Respond quickly and decisively in stressful situations
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary

Most importantly, this job requires a positive attitude and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION