Product Manager, Document Management

Job Title

Product Manager, Document Management

Summary

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You'll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business.

Responsibilities

• Gain a deep understanding of Merchant and Partner experiences, identify and fill product gaps and generate new ideas that mature operational capabilities for document management, improve customer experience, and drive growth

• Develop a long-term document management platform roadmap for the internal tools needed to support Merchant customers

• Create buy-in for the product vision both internally and with key external partners

• Develop and maintain strong business cases for solutions

• Translate product strategy into detailed requirements

• Scope and prioritize activities based on business and customer impact

• Create requirements documentation

• Work closely with 3rd party solution providers, engineering teams, and other internal product teams to deliver quick time-to-market and optimal resources

• Drive product launches, including working with training, stakeholders, and other product management team members

• Act as a product evangelist to build awareness and understanding

• Conduct Voice of Customer research to solicit feedback on applications and services

• Be the Subject Matter Expert (SME) on company document management solutions

• Be a primary point of contact for business relationships with 3rd party document management vendors

• Stay informed on 3rd party solution options and releases

• Provide feedback to 3rd party solution providers, influencing future development and releases

Requirements and skills

• Proven work experience in product management

• Proven track record of managing all aspects of a successful product throughout its lifecycle

• Knowledge of Agile Project Delivery foundations - SAFe Preferred

• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executives and stakeholders

• Solid technical background with understanding and hands-on experience in software development and web technologies

• Strong problem-solving skills and willingness to roll up one's sleeves to get the job

• Skilled at working effectively with cross-functional teams in a matrix organization

• Proven ability to manage 3rd party solution provider relationships

• Excellent written and verbal communication skills

• MS/BS degree in Business, Computer Science, Engineering, or equivalent preferred

• 5+ Years of Product Management experience

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

This role is eligible to be primarily remote within the United States.

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