Order Management Operator

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Download user settings into current software platforms
• Verify settings and route to appropriate function when errors or mismatches occur
• Stamp/sticker order form with correct information
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Diagnosis and determine product fault
• Confirm rechargeable products meets charging specifications.
• Enter needed information into the order processing system
• Create, file, and retrieve device history records for Hearing Instruments
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Communicate problems with incoming orders to appropriate personnel
• Distribute work orders to the appropriate departments
• Post process builds
• Invest shells to create a negative of the shell called “investment”
• Set up 3D printers (clean and prepare for the next batch)
• Match and sort shells/molds
• Run and Operate Laser Serial Number engraving
• Disassemble hearing aid
• DSA testing
• Read, comprehend, and adhere to written work instructions, SOP’s, etc.
• Follow verbal instructions from leaders and trainers
• Adhere to all safety policies and procedures and promote a safe work environment
• Meet attendance, quality, and productivity expectations
• Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
• Maintain accurate documentation and records with integrity
• Attend required training and continuous learning opportunities as assigned
• Participate in and contribute to continuous improvement projects and initiatives
• Accomplish other duties as required to include cross training
• Perform repetitive tasks with a high degree of accuracy
• Maintain a clean work area

Competencies (Knowledge and Skills needed for this position.)

• Support the on-boarding/training of new team members as needed
• Willing to help as needed
• Strong data entry/computer skills.
• Read, understand, and follow written and verbal directions.
• Ability to work in a fast-paced environment
• Maintain a high degree of accuracy and close attention to detail.
• Perform repetitive movements.
• Basic computer skills.
• Strong basic math, word processing/data entry skills, written and verbal communication skills.

Desired Qualifications

Required Education:

• High school diploma or equivalent required.

Preferred Education:

Experience:

• 1+ year of data entry experience strongly preferred
• 1+ years of manufacturing experience preferred

Travel:

Other:

Other Information

Direct reports:

n/a

Indirect reports:

n/a

Working Environment:

The facility is in Bloomington, MN.                                  The position will be working in the Operations area.  

Physical Demands:

Sitting, standing, repetitive motion

Position Type and Expected Hours of Work:

This is a full-time position working Monday – Friday.  The daily hours are 8-10 hours per day.

Ability to work occasional weekends and holidays

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. 

Pay Transparency Notice: 

Depending on your work location, the target hourly rate for this position can range from $18.50 to $19.75 an hour.  In addition, you may be eligible for a discretionary bonus.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.