Business Process Analyst

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do. 

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity.   

Greystone is seeking a Business Process Analyst to join our Servicing and Asset Management team. This individual will play a critical role in leading cross-functional process improvement and technology initiatives. Reporting to the Vice President of Process Optimization and Analytics, the Analyst will serve as a connector between business stakeholders, technical teams, and senior leadership, ensuring projects drive measurable performance improvement across the organization. This position is ideal for a highly analytical, organized, and communicative professional who thrives at the intersection of business operations and technology enablement. The ideal candidate will possess strong project leadership skills, process mapping and redesign experience, and comfort working with data and digital tools to optimize operations.

Primary Duties and Responsibilities:

• Process and Performance Improvement
  • Lead business process mapping and redesign efforts.
  • Collaborate with Servicing and Asset Management teams to evaluate performance metrics.
  • Identify areas for automation or optimization.
  • Translate operational needs into requirements and process solutions.
• Project Leadership and Implementation
  • Manage and execute initiatives from concept to completion, including planning, requirements gathering, testing, and rollout.
  • Facilitate adoption of solutions across functional teams to ensure timely delivery.
• Technology Enablement and Tool Adoption
  • Support deployment and integration of business applications, dashboards, and reporting tools.
  • Assist in developing and maintaining KPI dashboards and process automation tools.
  • Partner with IT and third-party vendors to evaluate and implement technology solutions.
• Governance and Communication
  • Document current and future state processes, system workflows, and project status.
  • Provide regular updates and recommendations to senior stakeholders.
  • Develop training materials, conduct user training and/or demos to promote adoption of new tools and workflows. 

Experience, Skills, and Abilities Required: 

• Bachelor’s degree in Business, Information Systems, Operations Management, or a related field.
• 4+ years of experience in business analysis, process improvement, or technology project management, preferably within real estate finance, financial services, or lending operations.
• Strong knowledge of business process modeling, KPI design, and operational workflow design.
• Familiarity with project management tools (Jira strongly preferred) and process mapping software (e.g., Visio).
• Proficiency in Excel and reporting tools (Power BI strongly preferred).
• Strong communication skills, both written and verbal, with the ability to lead meetings and present to senior audiences.
• Experience working with IT teams and vendors to implement business solutions.
• Experience in multifamily servicing, asset management, or commercial lending operations.
• Working knowledge of data integration and process automation platforms.

At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build an inclusive work environment that celebrates differences and empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer. 

*The firm is the #1* overall HUD multifamily and healthcare lender by firm commitments, and a top 10 Fannie Mae and Freddie Mac multifamily real estate lender.* 

*For HUD's 2024 fiscal year ending September 30, 2024. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing Company LLC and excludes risk sharing and hospital loans.*