ASA Vii: Case Management/Social Work Office Support - Full Time, Days

Department/Unit:

Care Management/Social Work

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

Provides administrative support to the director of the department and department managers. Coordinates information flow necessary for the optimum functioning of the department and demonstrates a high degree of knowledge and competence as it relates to all duties. Must have knowledge of organizational policies and procedures. Exercises independent judgement and intercepts and resolves issues as they occur. Proficient at handling multiple projects and prioritizes own work within a complex work environment. Demonstrates proficiency in use of office equipment including phone system, faxes and computers. Performs a wide variety of assignments in which confidentiality must be maintained and maintains confidential information for the department. Presents a professional image for self and office environment, assuring office is neat and organized.

• Performs personnel functions, including coordinating new-hire procedures, transfers and terminations as well as ACA's for the department. Assist in tasks of Workday.
• Keeps personnel files up to date including license information and yearly mandatory education and employee health documentation.
• Proficient in use of Position Control Roster. Demonstrates the ability to prepare departmental budget reports and monitors specific accounts.
• Prepares and submits check requests, travel reimbursement requests, purchase orders and green reqs in a timely manner.
• Responsible for creating and distributing meeting agendas and taking minutes at departmental staff meetings and other meetings as necessary.
• Maintains department contact lists.
• Orders supplies and forms as needed.
• Cross coverage of ASA Front Office and UR ASA responsibilities
• Assists with entering CLT onto schedule and filing sheets in binder. Sends out daily communication to department.
• Ensures On Call and Weekend Coverage calendars are kept up to date. Passes on-call beeper to appropriate staff each week.
• Enters CLT/UCLT into Kronos.
• Schedules meetings and keeps calendars up to date for managers and directors.

Mission, Core Values and Service Excellence

1. Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission.

2. Demonstrates excellence in daily work. Willing to actively participate in performance and quality improvement activities and to work towards enhancing customer/patient satisfaction.

3. Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes.

4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.

5. Contributes to a safe and secure environment for patients, visitors, colleagues by

6. following established procedures and protocols.

7. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.

8. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families, and colleagues.

Qualifications and Ideal Characteristics

• HS diploma or equivalent and 3-5 years' experience.
• Proficient with computer/software applications.
• Strong written and verbal communication skills.
• Ability to coordinate administrative meetings, transcribe minutes, create agenda and organize files.
• Accurate data entry skills are a must.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear. The employee is occasionally required to sit and stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may be subject to infectious materials and chemicals (see unit specific MSDS information).
• The noise level in the work environment is usually moderate.
• This job requires as an essential function that the majority of the time the employee be physically on-site as the work cannot be done from a remote location.

Other Requirements:

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.