Director of Talent and Hospitality Culture

Who We Are:

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: The Director of Talent and Hospitality Culture

Location: Kalamazoo, MI

Hours: Full Time

Starting Salary: 75,000.00

Pay Frequency: Weekly – Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package

• Health, Dental & Vision Insurance

• Company-Paid Life Insurance

• 401(k) Savings Plan

• Paid Time Off: Vacation, Holiday, Sick Time

• Employee Assistance Program (EAP)

• Career Growth Opportunities

• Various Employee Perks and Rewards

The Director of Talent and Hospitality Culture Job Summary

The Director of Talent and Hospitality Culture reports to the Campus Vice President and is responsible for leading and executing strategies that enhance colleague recruitment, onboarding, and continuous development at NEXDINE Hospitality within the Heritage Community of Kalamazoo. This role ensures full execution of our comprehensive 30-day orientation, cultivates a culture of hospitality excellence, and develops training programs that reinforce our mission of delivering exceptional service through extraordinary people.

The Director of Talent and Hospitality Culture​ Essential Functions:

Talent Acquisition & Onboarding

• Responsible for developing and executing full-cycle recruitment strategies to attract mission-aligned talent.

• Collaborate with department leaders to forecast hiring needs and source high-performing candidates.

• Ensure all new colleagues experience a structured, welcoming, and brand-aligned onboarding journey.

• Maintain accurate onboarding records and documentation while continuously improving the colleague welcome process.

Orientation & Compliance

• Oversee and ensure full compliance with NEXDINE’s 30-day orientation program across all service areas.

• Collaborate with department managers to track completion of orientation milestones and ensure consistency.

• Collect and evaluate colleague feedback on orientation experience and implement program improvements.

• Support compliance with internal training documentation and onboarding audit requirements.

Training & Culture Development

• Champion the NEXDINE hospitality culture through training, leadership development, and ongoing colleague engagement.

• Design and facilitate hospitality, communication, and service recovery training programs for colleagues at all levels.

• Embed hospitality excellence and service-first mindset into all aspects of the colleague experience.

• Lead colleague recognition and engagement initiatives that strengthen morale and connection to purpose.

Skills/Aptitude

• Strong interpersonal and communication skills

• Hospitality-centered leadership approach

• Strategic problem solving and collaboration

• Training and facilitation experience

• Team development and culture-building expertise

• Proficiency in Microsoft Office Suite and HRIS platforms

Supervisory Responsibility

This position collaborates with and influences onboarding facilitators and department leadership but does not have direct supervisory responsibilities.

Work Environment

This job operates within professional office and community hospitality settings. Colleagues in this role routinely use standard office equipment such as computers, phones, projectors, photocopiers, and filing cabinets. Occasional travel across campus locations may be required.

Physical Demands

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. The colleague may be required to sit, reach, bend, kneel, stoop, climb, and push, pull or lift items weighing 25 pounds or less. The position may involve standing for extended periods. It requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions.

Required Education and Experience

• Bachelor’s degree in Human Resources, Hospitality, Organizational Development, or related field

• 5+ years of relevant experience in talent development, training, or hospitality operations

• Proficiency in Microsoft Office Suite and HRIS systems

Preferred Eligibility Qualifications

• Professional certification in talent development, coaching, or training

• Experience in senior living, healthcare, or hospitality-focused environments