Systems Analyst

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.

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• PTO Overview
• Job Classification: Full Time Salaried Staff
• Grade Level: 9

BASIC FUNCTION:

Technical application administration for the Enterprise Software and Analytics department with a primary focus on development and support of our Jira platform solutions. Position requires configuration, workflow development, administration, optimization, maintenance, integration, and ongoing end user support.

Serve as a technical consultant and take part in development efforts on software projects that impact the Jira platform and any other supported software.

Additional responsibilities include performing IS applications analyst work for various third-party software solutions which support our business such as our digital asset management software.

The position involves aspects of project management, internal and external collaboration, design and development, support and enhancement work, plus monitoring and optimizing applications performance and security.

DUTIES AND RESPONSIBILITIES:

• Provides specialized technical knowledge of the JIRA application and operational environment, high-level functional systems analysis, design, build, integration, documentation and implementation guidance on any type of organizational workflow which requires an appropriate level of knowledge of the subject matter for effective implementation.
• Provides technical configuration, administration and support for the Jira platform, digital asset management software and intranet CMS environment.
• Coordinates IS staff and business users to define business requirements, develop specifications, and to build and implement applications, interfaces, enhancements and modifications as needed.
• Assists in translating the problems, needs and requests of constituent business areas into application development projects and software solutions.
• Provides technical expertise for system analysis, design and implementation of applications and systems integration.
• Coordinates with IS staff and functional business users to ensure a sound technical architecture, including production and UAT environments, is provided to support the relevant applications.
• Reviews, evaluates and reports on progress and quality within projects including: problem definition and specifications; systems design; development effort; controls; documentation; issue identification/resolution and conversion; risks to project timeline, budget, resourcing, or quality.
• Provides training/information sessions and creates custom support documentation based on project use case and the audiences involved.
• Partners with the constituent business areas to develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational performance metrics and status reports.
• Analyzes and consults on new hardware and software products where applicable.
• Keeps abreast of new and related application area technologies, determining their relevance to the organization.
• Works with outside vendors as needed in the implementation and integration of third party solutions, including vendor analysis and presenting recommendations to business and IS leadership.
• Monitors and resolves issues efficiently and effectively for supported systems.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED required. Bachelor's degree in Computer Science, Business Analysis or related field strongly preferred;
• Minimum of 3 years of technical experience with Atlassian products (Jira, JSM, Confluence, Airtable) or related products such as DAMS required
• Minimum 3 years' experience supporting both vendor applications and custom developed software required.
• Experience working collaboratively with external vendors as needed.
• Demonstrate strong understanding of software development methodologies and technology along with business analysis and needs assessment experience. Current PMP certification is a plus.
• Proven ability to work and communicate effectively with people having a wide range of skills and experience including business users, peers, and vendors.
• Experience with SQL, web services, APIs, and metadata is desirable. Must be willing to be trained in these areas.
• A strong customer-service mentality and ability to multitask.
• Comfort with ambiguity and cultural change.
• Excellent written and verbal communication skills.

CLOSING STATEMENT

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.