Consumer Support Technician 3 Psychologist (Clerical Support) - Clinical Services

Summary: Under the general supervision of the Program Administrator Clinical Services, assists the Staff Psychologists and does all administrative work pre/post electronic review, as well as scheduled appointment and fair hearing preparation. Has no supervisory responsibility.

HOURLY RANGE:  

$19.2925 - $27.1466

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Answer general questions from case management staff regarding standard procedures and Client Development Evaluation Reports (CDER). Coordinate a response through a Staff Psychologist, if needed.
• Arrange translation services when needed by Psychologists.
• Obtain all relevant records from units associated with the review or services required via a Staff Psychologist.
• Identify duplicate client records and files in the queue for removal.
• Label each client’s medical, psychological, or other records correctly with Universal Client Identifier (UCI).
• Screen client records for accuracy by identifying and correcting misfiled documents due to similar names and return incorrect records to Consumer Services Coordinator (CSC).
• Locate and pre-screen client records before review with the Staff Psychologists and Medical Doctor.
• Sort provisional cases and prioritize them according to the client’s date of birth.
• Coordinate in person and virtual appointments with the CSC and Staff Psychologist regarding Immigration and Naturalization Services (INS) evaluations, conservatorship evaluations and other requests for public records and application completions for clients. Have all needed documents prepared.
• Create monthly rotating schedule for all Staff Psychologists to identify their work with Intake cases, Early Start cases, reviews, or office duty.
• Update Spectra soft with Psychologists’ weekly work/out of office status.
• Attend monthly Psychologists’ meeting and create minutes for distribution.
• Request legal records from the legal department 3-5 days in advance and forward them to the Staff Psychologist for hearing preparation.
• Organize quarterly Lunch & Learn training sessions with consulting Psychologists and distribute notifications about the training.
• Organize and coordinate a yearly training for all consulting Psychologists via Training unit or Clinical Services. Assist the Staff Psychologist during the training with Power Points, as needed or requested.
• Update Envoy for the Staff Psychologists’ appointments, when needed.
• Save client referral emails using Shared Point software.
• Attend CST 3 meetings and communicate with Early Start and Intake CSTs on urgent cases.
• Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly.  Observe all safety rules.
• Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Respond to changing needs of the Clinical Services unit and perform new job assignments.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS: 

• High School Diploma or equivalent.
• One year of clerical experience.
• Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines.
• Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert.
• Ability to perform clerical work involving independent judgment, accuracy, and speed.
• Ability to spell and punctuate correctly, use proper English, and do basic math.
• Bilingual preferred.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.