Restaurant General Manager - Harbor Yards Food Hall

Sunseeker Resort Charlotte Harbor is currently searching for a Restaurant General Manager for Harbor Yards Food Hall!

Harbor Yards Food Hall is the centerpiece of Sunseeker Resort Charlotte Harbor's culinary experience. Home to a delectable range of original concepts, this first-in-Southwest Florida offering is united by superb attention to detail, chef-crafted recipes, and exceptional ingredients. Enjoy 180-degree waterfront views with indoor and outdoor seating including a fire pit and beer garden while savoring fare from any of the uniquely curated concepts in the food hall. Featuring over 200 globally inspired menu items, this vibrant three-meal dining bazaar can solve any craving. 

We are currently seeking a highly motivated and experienced multi-unit Restaurant General Manager to join our team at Harbor Yards Food Hall. As the Restaurant General Manager, you will oversee all aspects of the Harbor Yards Food Hall operations, ensuring exceptional guest experiences, and leading a team of talented professionals to deliver the highest level of service.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. 

Job Duties

• Be a visible, available, and engaging presence in the operation, touching tables and supporting hourly team members. Monitor the daily performance of your team and operational systems, making adjustments as necessary.
• Have a passion for inspiring and mentoring all team members to reach their full potential. Find ways to consistently recognize team members when they excel, while continuously embracing a culture of coaching to provide your team with the opportunities to succeed.
• Ability to constructively and effectively hold your team accountable for their results and facilitate their success by utilizing your expertise.
• Ensure all direct reports complete all assigned trainings by the due date.
• Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis.
• Drive associate engagement through a variety of methods, including the annual engagement survey.
• Hold daily pre-shifts/line-ups for each shift to discuss all ongoings in the resort and restaurant.
• Be impactful! Hold regularly scheduled meetings to assess the team’s morale and making necessary adjustments.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity.
• Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
• Have a keen eye for details! Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.
• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure consistent high quality of food preparation and service.
• Ensure all opening, closing and ongoing sidework checklists are being used and take appropriate disciplinary action when they are not.
• Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
• Ensure schedules are written to budget and ensure guest satisfaction.
• Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured.
• Review financial information frequently with the management team to assist with achieving financial goals. All managers are required to know the cost and budget goals, and track financials daily.
• Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.
• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Develop collaborative relationships with all departments.
• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership 
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov. 

• Bachelor's degree in hotel/restaurant management or related field
• Minimum two (2) years' experience as a Restaurant Manager or General Manager, in a high-volume, multi-unit restaurant or hotel setting
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Familiarity with the following restaurant management software - Micros, Micros Symphony, Seven rooms preferred
• ServSafe manager certification or other food handler manager certification by a state recognized agency
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Proficiency required in reading, writing, mathematics and Microsoft Office Suite, along with other programs
• Excellent customer service skills
• Strong leadership, motivational and people skills
• Acute financial management skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Possesses an excellent eye for talent, whether it be managing, coaching and growing our associates or scouting, recruiting, and hiring new associates.
• Skilled at and enjoys delivering excellent customer service.
• Highly responsible and reliable.
• Detail-oriented.
• Ability to train staff, either individually or as a group in a fine dining setting.

 

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.