Associate Specialist, Back Office, Client Service, Omnium Client And Business Solutions

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Associate Specialist, Back Office, Client Service, Omnium Client and Business Solutions.

Summary:

The HFS Client Service Delivery Manager (CSDM) team is dedicated to elevating the back-office client experience at Northern Trust Hedge Fund Services (HFS). This pivotal role focuses on enhancing client relationships, execution of strategic direction of business function activities, and program management of client initiatives. As a CSDM Partner, you will act as a primary liaison, ensuring that all client expectations are surpassed through meticulous management of back office and accounting services.

Key Responsibilities:

• Client Relationship Management: Foster strong partnerships with clients by understanding their unique needs and advocating for them within HFS. Regularly engage with clients as well as internal partners to discuss back office improvements and enhancements to the service experience.
• Operational Excellence: Coordinate with back office partners to maintain and execute the monthly accounting close and all client servicing needs, ensuring all service targets and deadlines are achieved. Oversee the resolution of discrepancies and ensure adherence to client's Service Level Agreement.
• Accounting Expertise: Provide technical expertise for new or complex products/services and oversee the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met. Assist clients, partners, and staff with complex problem resolution. Manage and assist in project solutions by maintaining necessary project trackers and completing follow-through with key stakeholders.
• Communication: Act as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution. Actively participate in client onsite visits, fostering strong relationships and understanding client's needs firsthand.
• Audit Liaison: Serve as liaison internally and externally during interim and year-end audit cycles, holding the Teams accountable to meet target delivery deadlines.
• Issue Resolution and Escalation Management: Efficiently manage and resolve client back office issues, liaising with Relationship Managers and other managers to ensure consistent service delivery. Escalate critical issues as necessary.
• Management Reporting: Provide management reporting on process improvement trends, including tracking statistics on volume, productivity, new development and client service impact.

Competencies Required:

• Professional Experience: A minimum of 6+ years' experience with Investment Management and/or Financial Services, hedge fund administration, or a related field (accounting, investor allocations, investor services, regulatory). Big 4 public accounting experience or consulting a plus.
• Communication Skills: Exceptional verbal and written communication abilities.
• Leadership and Collaboration: Proven leadership skills with a knack for building productive relationships across all levels of the organization.
• Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
• Analytical Skills: Excellent project management and organizational skills, with an ability to prioritize effectively. Highly flexible and adaptable to change.
• Technical Proficiency: Proficiency in Excel
• In
  dustry Knowledge: Familiarity with financial products and financial reporting.

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Salary Range:

$95,600 - 162,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.