Scheduler

Primary Responsibilities and Duties

• Schedule and manage customer-specific staffing needs according to their care plans.
• Coordinate schedules for Direct Care Professionals, covering open cases, callouts, and vacations.
• Create, update, and distribute monthly work schedules to all DSPs.
• Maintain current staffing reports, including work hours, time-off requests, and job vacancies.
• Assist with the hiring, interviewing and orientation of new employees.
• Collaborate with CSD, CSMs, Operational Administrator and senior leadership to manage daily scheduling needs.
• Work open shifts as needed.
• Track and maintain DSP licensure, certification records and required training.
• Monitor overtime and report hours to CSMs and Senior Management.
• Create a plan to eliminate overtime.
• Provide administrative support related to scheduling, such as filing, copying, and faxing.
• Promptly escalate scheduling concerns or coverage issues to management.
• Manage a high volume of incoming and outgoing calls to fill open shifts in a timely manner.
• Assist with quality audits and tracking.
• Assist with employee satisfaction surveys.
• Assist with special projects as needed.
• Perform other duties as assigned.

Minimum Qualifications

• Education:

• High school diploma or equivalent required.

• Associate degree in healthcare administration, business, or a related field preferred

• Experience:

• Minimum 1 year of experience in administrative scheduling.

• Experience in home healthcare, medical staffing, or disability services are strongly preferred.

• Familiarity with scheduling software or electronic health systems (e.g., Therap) is highly desirable.

• Skills and Competencies:

• Excellent organizational and time-management skills

• Ability to manage multiple priorities and meet tight deadlines in a high-volume environment.

• Strong communication skills, both verbal and written.

• High attention to detail and accuracy.

• Ability to work independently with sound judgment and discretion.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Ability to always maintain professionalism and ensure confidentiality.

• Valid driver's license and auto insurance. You must have reliable transportation (travel required).

Essential Technical/Motor Skills: Ability to perform tasks efficiently. Able to type and use computers efficiently. Able to operate various office equipment such as copiers, multi-line phone system, and fax machine.

Interpersonal Skills: Must be able to successfully interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience. Must be a self-motivator with the ability to take ownership of job responsibilities. Must have strong organizational skills.

Essential Physical Requirements: Requires full range of body motion including sitting, standing, handling, and lifting, manual and finger dexterity, and hand-eye coordination. Able to lift and carry items up to 25 pounds.

Critical Cognitive Abilities: Requires excellent communication and organizational skills. Requires reasoning ability, use of independent judgment, and discretion. Able to demonstrate competence in project management and time management. Requires work with frequent interruptions.

Essential Sensory Requirements: Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.

Essential Technical/Motor Skills: Must be able to successfully use technology such as telephone, tablet, computer, etc. Must be able to drive an automobile